Dr. Elsa Stroman DVM
ariane_metz0@yahoo.com
Showing 1 - 40 of 40
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 19524535 | Wholesale order question | Solved | Low | — | gift-card | 3h | ○Sent, no reply | — | — | — | May 15, 2026 | - | |||
| 19306007 | Allergic reaction concern | Solved | Low | — | damagedfragranceshipping | 4h | ○Sent, no reply | — | — | — | May 8, 2026 | - | |||
| 11933543 | App login problem | Solved | Low | — | — | 2h | ●Responded | 5/5 | — | — | Apr 10, 2026 | - | |||
| 64146124 | Lost package follow-up | Closed | Normal | — | bopis | 1d 6h | ○Sent, no reply | — | — | — | Apr 7, 2026 | Apr 12, 2026 | |||
| 82407530 | Pro discount enrollment | Closed | Normal | — | Chat | shippinginfluencer | 2h | ○Sent, no reply | — | — | — | Mar 30, 2026 | Apr 4, 2026 | ||
| 62755953 | Item authenticity concern | Solved | Normal | — | Social | appwholesaleinfluencer | 6h | ⊘Not fired | — | — | — | Mar 28, 2026 | - | ||
| 29811989 | App login problem | Closed | Normal | — | Chat | — | 1d 3h | ○Sent, no reply | — | — | — | Mar 12, 2026 | Mar 20, 2026 | ||
| 39076980 | Shipping cost question | Solved | Normal | — | Phone | gift-cardfragrance | 10h | ○Sent, no reply | — | — | — | Mar 10, 2026 | - | ||
| 39994765 | Shipping cost question | Closed | Low | — | — | 4h | ○Sent, no reply | — | — | — | Feb 26, 2026 | Mar 2, 2026 | |||
| 36369845 | Lost package follow-up | Solved | High | — | Chat | fragrancewholesale | 3h | ●Responded | 3/5 | — | — | Feb 15, 2026 | - | ||
| 72464940 | Birthday gift not received | Solved | Normal | — | — | 9d 9h | ○Sent, no reply | — | — | — | Feb 13, 2026 | - | |||
| 23766596 | Influencer code not working | Solved | Normal | — | Chat | fragrance | 2d 13h | ●Responded | 2/5 | — | — | Feb 9, 2026 | - | ||
| 85274171 | Birthday gift not received | Solved | Low | — | Phone | influencerloyalty | 2h | ●Responded | 4/5 | — | — | Jan 31, 2026 | - | ||
| 05813456 | Address change after shipping | Solved | Low | — | Chat | refundwholesale | 4h | ●Responded | 5/5 | — | — | Jan 29, 2026 | - | ||
| 76366215 | Missing samples in order | Pending | Normal | — | shade-matchwholesaleinfluencer | - | —Skipped | — | — | — | Jan 22, 2026 | - | |||
| 88678586 | Return after 30-day window | Closed | Low | — | Chat | appwholesale | 6h | ○Sent, no reply | — | — | — | Jan 19, 2026 | Jan 20, 2026 | ||
| 79166068 | Address change after shipping | Solved | Normal | — | influencershippingvip | 2h | ○Sent, no reply | — | — | — | Dec 30, 2025 | - | |||
| 52614185 | Question about product ingredients | Solved | Normal | — | Phone | shippingbopisdamaged | 2h | ○Sent, no reply | — | — | — | Dec 28, 2025 | - | ||
| 75721993 | Store experience feedback | Solved | Normal | — | Chat | — | 23h | ○Sent, no reply | — | — | — | Nov 26, 2025 | - | ||
| 49897067 | Address change after shipping | Solved | Normal | — | Chat | — | 1h | ●Responded | 5/5 | — | — | Nov 21, 2025 | - | ||
| 31703265 | Address change after shipping | Solved | High | — | returns | 2h | ○Sent, no reply | — | — | — | Nov 20, 2025 | - | |||
| 53739524 | Restock alert for backorder | Solved | High | — | Chat | bopisshade-match | 1d | ●Responded | 5/5 | — | — | Nov 11, 2025 | - | ||
| 10392782 | Wrong shade sent | Solved | Normal | — | Chat | — | 15h | ○Sent, no reply | — | — | — | Nov 7, 2025 | - | ||
| 49022079 | Gift card balance question | Solved | Normal | — | influencer | 4h | ○Sent, no reply | — | — | — | Nov 6, 2025 | - | |||
| 58106107 | Shipping cost question | Closed | Low | — | Chat | — | 1d 9h | ●Responded | 9/11 | — | — | Nov 6, 2025 | Nov 12, 2025 | ||
| 58934053 | Gift card balance question | Solved | High | — | Chat | shippingloyalty | 18h | ○Sent, no reply | — | — | — | Nov 4, 2025 | - | ||
| 97409164 | Where is my order? | Solved | Normal | — | — | 5h | ⊘Not fired | — | — | — | Nov 3, 2025 | - | |||
| 69905937 | Refund not received | Solved | Normal | — | loyaltyshipping | 14h | ○Sent, no reply | — | — | — | Oct 31, 2025 | - | |||
| 92333063 | Price match request | Solved | Normal | — | samplesapp | 16h | ○Sent, no reply | — | — | — | Oct 19, 2025 | - | |||
| 98025282 | App login problem | Closed | High | — | Chat | — | 2h | ●Responded | 1/5 | — | — | Oct 3, 2025 | Oct 4, 2025 | ||
| 16684483 | App login problem | Solved | High | — | Chat | shade-matchshippinggift-card | 11h | ○Sent, no reply | — | — | — | Oct 3, 2025 | - | ||
| 43007899 | Pro discount enrollment | Closed | Normal | — | — | 6h | ○Sent, no reply | — | — | — | Oct 2, 2025 | Oct 3, 2025 | |||
| 09147050 | Allergic reaction concern | Solved | High | — | — | 4h | ○Sent, no reply | — | — | — | Sep 5, 2025 | - | |||
| 03234277 | Insider tier issue | Solved | Normal | — | — | 1d 6h | ○Sent, no reply | — | — | — | Aug 30, 2025 | - | |||
| 54400126 | Wrong shade sent | Closed | Low | — | returnssamplesapp | 5h | ○Sent, no reply | — | — | — | Aug 11, 2025 | Aug 12, 2025 | |||
| 36354039 | Restock alert for backorder | Solved | Normal | — | fragrance | 4h | ○Sent, no reply | — | — | — | Aug 7, 2025 | - | |||
| 17409776 | Refund not received | Solved | Normal | — | damaged | 4h | ●Responded | 7/11 | — | — | Jun 23, 2025 | - | |||
| 90794314 | Loyalty points not posting | Solved | Normal | — | Chat | samplesshade-matchbopis | 20h | ⊘Not fired | — | — | — | Jun 12, 2025 | - | ||
| 95924625 | Refund not received | Solved | Normal | — | Chat | fragranceapployalty | 3h | ○Sent, no reply | — | — | — | May 27, 2025 | - | ||
| 01148654 | Klarna / Afterpay split issue | Solved | Normal | — | gift-carddamaged | 1d 18h | ●Responded | 2/5 | — | — | May 25, 2025 | - |