Alan Rosenbaum
elsie46@gmail.com
Showing 1 - 40 of 40
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 42401727 | Shipping cost question | Closed | Normal | Alan Rosenbaum | — |  Darryl Jacobi | Chat | samplesbopisreturns | 3h | ⊘Not fired | — | — | — | May 12, 2026 | May 18, 2026 |
| 31598238 | BOPIS order cancelled at store | Pending | Normal | Alan Rosenbaum | — |  Mr. Eliza Gerhold IV | apployalty | - | —Skipped | — | — | — | May 7, 2026 | - | |
| 49293420 | Wholesale order question | Pending | Normal | Alan Rosenbaum | — |  Mr. Lonie Hudson | samples | - | —Skipped | — | — | — | Apr 27, 2026 | - | |
| 24300459 | Pro discount enrollment | Closed | Normal | Alan Rosenbaum | — |  Yazmin Jast | wholesaledamaged | 4h | ●Responded | 9/11 | — | — | Apr 23, 2026 | Apr 29, 2026 | |
| 77279370 | Order arrived damaged | Solved | High | Alan Rosenbaum | — |  Amely Pacocha | Chat | — | 1d 19h | ○Sent, no reply | — | — | — | Apr 10, 2026 | - |
| 30575306 | Missing samples in order | Open | Normal | Alan Rosenbaum | — | Amely Pacocha | refundvip | - | —Skipped | — | — | — | Mar 19, 2026 | - | |
| 29851084 | Birthday gift not received | Closed | Normal | Alan Rosenbaum | — | Yazmin Jast | vipwholesalereturns | 11h | ○Sent, no reply | — | — | — | Mar 15, 2026 | Mar 18, 2026 | |
| 69419030 | Return after 30-day window | Solved | Normal | Alan Rosenbaum | — |  Ignatius Cummerata | Chat | shade-matchbopis | 2h | ○Sent, no reply | — | — | — | Feb 10, 2026 | - |
| 43762625 | Address change after shipping | Solved | Low | Alan Rosenbaum | — |  Kip Schroeder IV | — | 3h | ○Sent, no reply | — | — | — | Jan 5, 2026 | - | |
| 44255449 | Address change after shipping | Solved | Normal | Alan Rosenbaum | — |  Jacklyn Dare | — | 3d 11h | ●Responded | 2/5 | — | — | Jan 2, 2026 | - | |
| 01107266 | Klarna / Afterpay split issue | Open | Normal | Alan Rosenbaum | — |  Mr. Skyla Trantow | fragranceshipping | - | —Skipped | — | — | — | Dec 31, 2025 | - | |
| 76961958 | Shipping cost question | Solved | Normal | Alan Rosenbaum | — |  Kaela Friesen | Chat | loyalty | 5d | ●Responded | 2/5 | — | — | Dec 27, 2025 | - |
| 21455007 | Discount code not working | Solved | Normal | Alan Rosenbaum | — | Yazmin Jast | refundshade-match | 1h | ○Sent, no reply | — | — | — | Dec 25, 2025 | - | |
| 72804675 | Return after 30-day window | Closed | Normal | Alan Rosenbaum | — |  Vilma Gusikowski | — | 5h | ○Sent, no reply | — | — | — | Dec 19, 2025 | Dec 24, 2025 | |
| 06028611 | Shipping cost question | Solved | Normal | Alan Rosenbaum | — |  Chaz Renner | Chat | returnsshipping | 1d 3h | ●Responded | 3/5 | — | — | Dec 17, 2025 | - |
| 28681061 | Influencer code not working | Solved | Low | Alan Rosenbaum | — | Darryl Jacobi | shade-match | 5h | ●Responded | 4/5 | — | — | Dec 10, 2025 | - | |
| 43574623 | Wrong shade sent | Solved | Normal | Alan Rosenbaum | — |  Eula McKenzie | Social | — | 3h | ⊘Not fired | — | — | — | Nov 21, 2025 | - |
| 73288051 | Item authenticity concern | Solved | High | Alan Rosenbaum | — | Yazmin Jast | gift-cardshippingbopis | 1d | ●Responded | 5/5 | — | — | Oct 17, 2025 | - | |
| 16868908 | Missing items in shipment | Solved | Normal | Alan Rosenbaum | — |  Oscar O'Hara | Chat | refund | 4h | ●Responded | 5/5 | — | — | Oct 9, 2025 | - |
| 38424986 | Gift card balance question | Closed | Normal | Alan Rosenbaum | — |  Miss Amber Hintz Sr. | vip | 2h | ○Sent, no reply | — | — | — | Oct 5, 2025 | Oct 8, 2025 | |
| 37376981 | Klarna / Afterpay split issue | Solved | Normal | Alan Rosenbaum | — | Jacklyn Dare | returns | 4h | ●Responded | 5/5 | — | — | Oct 2, 2025 | - | |
| 28963372 | Missing samples in order | Closed | Normal | Alan Rosenbaum | — |  Leonard Waters-Howell | Chat | bopis | 4h | ●Responded | 10/11 | — | — | Oct 2, 2025 | Oct 7, 2025 |
| 65149238 | Return after 30-day window | Pending | Low | Alan Rosenbaum | — | Vilma Gusikowski | shippinggift-card | - | —Skipped | — | — | — | Oct 2, 2025 | - | |
| 12833049 | Shipping cost question | Open | Normal | Alan Rosenbaum | — | Leonard Waters-Howell | wholesale | - | —Skipped | — | — | — | Sep 12, 2025 | - | |
| 84828703 | Question about product ingredients | Solved | High | Alan Rosenbaum | — | Ignatius Cummerata | refund | 1d | ●Responded | 10/11 | — | — | Aug 20, 2025 | - | |
| 78220182 | Item authenticity concern | Solved | Normal | Alan Rosenbaum | — |  Lily Raynor | bopis | 4h | ○Sent, no reply | — | — | — | Aug 13, 2025 | - | |
| 17522815 | Lost package follow-up | Closed | Low | Alan Rosenbaum | — | Leonard Waters-Howell | Chat | — | 5h | ⊘Not fired | — | — | — | Aug 11, 2025 | Aug 18, 2025 |
| 56615376 | Birthday gift not received | Closed | Low | Alan Rosenbaum | — | Kaela Friesen | — | 6h | ⊘Not fired | — | — | — | Aug 4, 2025 | Aug 8, 2025 | |
| 56995946 | Birthday gift not received | Solved | High | Alan Rosenbaum | — | Jacklyn Dare | — | 23h | ○Sent, no reply | — | — | — | Aug 3, 2025 | - | |
| 99172792 | Missing samples in order | Closed | Low | Alan Rosenbaum | — |  Faith Hilll | Chat | refund | 2d 19h | ●Responded | 4/5 | — | — | Aug 2, 2025 | Aug 10, 2025 |
| 41620026 | Discount code not working | Pending | Normal | Alan Rosenbaum | — | Leonard Waters-Howell | Chat | shade-match | - | —Skipped | — | — | — | Jul 16, 2025 | - |
| 98743941 | Order arrived damaged | Solved | Normal | Alan Rosenbaum | — | Yazmin Jast | — | 5h | ○Sent, no reply | — | — | — | Jun 23, 2025 | - | |
| 80906633 | Pro discount enrollment | Solved | Normal | Alan Rosenbaum | — | Oscar O'Hara | appwholesale | 14h | ○Sent, no reply | — | — | — | Jun 19, 2025 | - | |
| 10063313 | Missing samples in order | Pending | Normal | Alan Rosenbaum | — | Chaz Renner | Chat | damaged | - | —Skipped | — | — | — | Jun 12, 2025 | - |
| 42566988 | Store experience feedback | Solved | Normal | Alan Rosenbaum | — |  Tommy Kuvalis | appgift-cardinfluencer | 5h | ⊘Not fired | — | — | — | Jun 9, 2025 | - | |
| 60269806 | Question about product ingredients | Solved | Normal | Alan Rosenbaum | — | Kip Schroeder IV | influencer | 2h | ●Responded | 5/5 | — | — | Jun 6, 2025 | - | |
| 68335870 | BOPIS order cancelled at store | Solved | Normal | Alan Rosenbaum | — | Darryl Jacobi | — | 6h | ⊘Not fired | — | — | — | Jun 6, 2025 | - | |
| 24847982 | Where is my order? | Solved | Normal | Alan Rosenbaum | — | Faith Hilll | Phone | — | 6h | ●Responded | 5/5 | — | — | Jun 5, 2025 | - |
| 49999262 | App crashes at checkout | Closed | High | Alan Rosenbaum | — | Tommy Kuvalis | viprefund | 18h | ●Responded | 2/5 | — | — | May 31, 2025 | Jun 6, 2025 | |
| 37912504 | Birthday gift not received | Closed | Normal | Alan Rosenbaum | — | Eula McKenzie | Chat | wholesalereturns | 2h | ○Sent, no reply | — | — | — | May 28, 2025 | Jun 3, 2025 |