Tomasa Crooks
dena_stokes@gmail.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18120267 | Klarna / Afterpay split issue | Closed | Low | Tomasa Crooks | — |  Mr. Skyla Trantow | loyalty | 6h | ●Responded | 4/5 | — | — | May 23, 2026 | May 30, 2026 | |
| 17589853 | Missing samples in order | Pending | Low | Tomasa Crooks | — |  Steve O'Conner | bopisdamaged | - | —Skipped | — | — | — | May 22, 2026 | - | |
| 74668125 | App login problem | Open | Normal | Tomasa Crooks | — |  Oscar O'Hara | wholesalereturnsvip | - | —Skipped | — | — | — | May 16, 2026 | - | |
| 89774393 | Foundation match help | Pending | Normal | Tomasa Crooks | — |  Kaela Friesen | Phone | influencer | - | —Skipped | — | — | — | May 14, 2026 | - |
| 38659327 | Klarna / Afterpay split issue | Solved | Low | Tomasa Crooks | — |  Amely Pacocha | Chat | — | 5h | ○Sent, no reply | — | — | — | May 9, 2026 | - |
| 27692905 | Address change after shipping | Open | High | Tomasa Crooks | — |  Yazmin Jast | Chat | damagedrefundbopis | - | —Skipped | — | — | — | May 2, 2026 | - |
| 66380393 | Foundation match help | Pending | Normal | Tomasa Crooks | — |  Kip Schroeder IV | returnsfragrancedamaged | - | —Skipped | — | — | — | Apr 17, 2026 | - | |
| 65039522 | Address change after shipping | Solved | Normal | Tomasa Crooks | — | Kaela Friesen | apployaltyinfluencer | 1d 4h | ⊘Not fired | — | — | — | Apr 3, 2026 | - | |
| 68444720 | Cancel subscription / Auto-replenish | Solved | Low | Tomasa Crooks | — | Oscar O'Hara | Chat | gift-card | 2h | ○Sent, no reply | — | — | — | Apr 1, 2026 | - |
| 10891237 | BOPIS order cancelled at store | Solved | Low | Tomasa Crooks | — |  Faith Hilll | influencerwholesale | 5h | ●Responded | 5/5 | — | — | Mar 29, 2026 | - | |
| 10602186 | Gift card balance question | Solved | Normal | Tomasa Crooks | — |  Mr. Lonie Hudson | Chat | gift-cardinfluencer | 5h | ●Responded | 3/5 | — | — | Mar 29, 2026 | - |
| 15007790 | Influencer code not working | Solved | Normal | Tomasa Crooks | — |  Miss Amber Hintz Sr. | — | 21h | ●Responded | 9/11 | — | — | Mar 25, 2026 | - | |
| 99234639 | Influencer code not working | Solved | Urgent | Tomasa Crooks | — | Amely Pacocha | — | 13h | ○Sent, no reply | — | — | — | Mar 18, 2026 | - | |
| 76295948 | Lost package follow-up | Solved | Normal | Tomasa Crooks | — |  Jacklyn Dare | Chat | fragrance | 1h | ●Responded | 2/5 | — | — | Mar 14, 2026 | - |
| 38702789 | Wrong shade sent | Pending | Normal | Tomasa Crooks | — |  Leonard Waters-Howell | Phone | bopis | - | —Skipped | — | — | — | Feb 28, 2026 | - |
| 91059497 | Loyalty points not posting | Solved | Urgent | Tomasa Crooks | — | Oscar O'Hara | — | 4h | ○Sent, no reply | — | — | — | Feb 12, 2026 | - | |
| 41432698 | Cancel order request | Solved | Low | Tomasa Crooks | — | Steve O'Conner | vipshippingshade-match | 15h | ⊘Not fired | — | — | — | Feb 3, 2026 | - | |
| 48700347 | Wrong shade sent | Solved | Normal | Tomasa Crooks | — |  Tommy Kuvalis | Chat | damagedwholesaleshade-match | 2d 21h | ○Sent, no reply | — | — | — | Jan 27, 2026 | - |
| 06714304 | Cancel subscription / Auto-replenish | Solved | Normal | Tomasa Crooks | — |  Mr. Eliza Gerhold IV | Phone | wholesale | 16h | ●Responded | 5/5 | — | — | Jan 22, 2026 | - |
| 60712209 | Wrong shade sent | Closed | Normal | Tomasa Crooks | — | Mr. Eliza Gerhold IV | bopis | 21h | ○Sent, no reply | — | — | — | Jan 20, 2026 | Jan 22, 2026 | |
| 83921936 | Item authenticity concern | Solved | Normal | Tomasa Crooks | — | Mr. Skyla Trantow | — | 1d 21h | ●Responded | 3/5 | — | — | Jan 16, 2026 | - | |
| 82182785 | App login problem | Pending | Normal | Tomasa Crooks | — |  Julie Hodkiewicz | influencerbopis | - | —Skipped | — | — | — | Jan 16, 2026 | - | |
| 27309287 | BOPIS pickup not ready | Closed | Normal | Tomasa Crooks | — |  Dr. Mandy McLaughlin | samplesfragrancereturns | 22h | ●Responded | 10/11 | — | — | Jan 9, 2026 | Jan 15, 2026 | |
| 01654418 | Item authenticity concern | Solved | Low | Tomasa Crooks | — |  Chaz Renner | bopisshade-matchreturns | 2h | ●Responded | 5/5 | — | — | Dec 30, 2025 | - | |
| 81445300 | Lost package follow-up | Solved | Normal | Tomasa Crooks | — |  Eula McKenzie | wholesaleapp | 16h | ●Responded | 4/5 | — | — | Dec 18, 2025 | - | |
| 35762646 | Foundation match help | Closed | High | Tomasa Crooks | — | Chaz Renner | — | 4h | ●Responded | 4/5 | — | — | Dec 18, 2025 | Dec 24, 2025 | |
| 26010510 | Address change after shipping | Solved | Low | Tomasa Crooks | — | Mr. Skyla Trantow | gift-carddamagedwholesale | 13h | ○Sent, no reply | — | — | — | Dec 10, 2025 | - | |
| 24489272 | Address change after shipping | Solved | Normal | Tomasa Crooks | — | Faith Hilll | Chat | influencer | 3h | ○Sent, no reply | — | — | — | Dec 7, 2025 | - |
| 00033159 | Wholesale order question | Open | Normal | Tomasa Crooks | — | Julie Hodkiewicz | gift-cardrefund | - | —Skipped | — | — | — | Dec 6, 2025 | - | |
| 54044021 | Influencer code not working | Pending | Urgent | Tomasa Crooks | — | Eula McKenzie | Chat | appreturns | - | —Skipped | — | — | — | Nov 28, 2025 | - |
| 62645552 | Gift card balance question | Solved | High | Tomasa Crooks | — | Miss Amber Hintz Sr. | — | 3h | ○Sent, no reply | — | — | — | Nov 27, 2025 | - | |
| 17317805 | Wrong shade sent | Solved | Normal | Tomasa Crooks | — |  Ignatius Cummerata | refundgift-card | 22h | ●Responded | 4/5 | — | — | Nov 25, 2025 | - | |
| 97233354 | Pro discount enrollment | Pending | Normal | Tomasa Crooks | — | Steve O'Conner | Chat | — | - | —Skipped | — | — | — | Nov 24, 2025 | - |
| 09152427 | Klarna / Afterpay split issue | Closed | Low | Tomasa Crooks | — | Kaela Friesen | Social | — | 19h | ⊘Not fired | — | — | — | Nov 23, 2025 | Nov 25, 2025 |
| 54967892 | Missing items in shipment | Solved | Normal | Tomasa Crooks | — | Mr. Skyla Trantow | damagedloyalty | 5h | ○Sent, no reply | — | — | — | Nov 22, 2025 | - | |
| 17511858 | App crashes at checkout | Solved | Low | Tomasa Crooks | — | Julie Hodkiewicz | Chat | app | 22h | ○Sent, no reply | — | — | — | Oct 23, 2025 | - |
| 83111069 | Return after 30-day window | Solved | Normal | Tomasa Crooks | — | Steve O'Conner | shade-match | 1d 2h | ○Sent, no reply | — | — | — | Oct 17, 2025 | - | |
| 44337242 | Discount code not working | Solved | Normal | Tomasa Crooks | — | Eula McKenzie | Chat | — | 21h | ⊘Not fired | — | — | — | Oct 16, 2025 | - |
| 03098153 | App crashes at checkout | Solved | High | Tomasa Crooks | — |  Vilma Gusikowski | refunddamaged | 3d | ○Sent, no reply | — | — | — | Oct 10, 2025 | - | |
| 61399199 | Missing items in shipment | Solved | Low | Tomasa Crooks | — | Kip Schroeder IV | Chat | loyaltywholesale | 2h | ○Sent, no reply | — | — | — | Sep 26, 2025 | - |
| 26452364 | Influencer code not working | Solved | Normal | Tomasa Crooks | — |  Lily Raynor | bopisreturns | 2d 17h | ●Responded | 1/5 | — | — | Sep 22, 2025 | - | |
| 64203370 | Question about product ingredients | Solved | Normal | Tomasa Crooks | — | Kip Schroeder IV | vip | 4d 11h | ○Sent, no reply | — | — | — | Sep 22, 2025 | - | |
| 76072950 | Allergic reaction concern | Solved | Low | Tomasa Crooks | — |  Garth Dooley | Social | vip | 5h | ⊘Not fired | — | — | — | Sep 4, 2025 | - |
| 29601909 | Order arrived damaged | Solved | Urgent | Tomasa Crooks | — | Mr. Skyla Trantow | shippinggift-card | 2h | ●Responded | 9/11 | — | — | Aug 15, 2025 | - | |
| 24049321 | Pro discount enrollment | Solved | Normal | Tomasa Crooks | — | Ignatius Cummerata | shade-match | 18h | ○Sent, no reply | — | — | — | Aug 14, 2025 | - | |
| 95595710 | Wholesale order question | Closed | Normal | Tomasa Crooks | — | Kip Schroeder IV | — | 2h | ○Sent, no reply | — | — | — | Aug 7, 2025 | Aug 8, 2025 | |
| 93158759 | Loyalty points not posting | Solved | Normal | Tomasa Crooks | — | Lily Raynor | loyaltywholesaleapp | 13h | ●Responded | 7/11 | — | — | Aug 2, 2025 | - | |
| 03401887 | Birthday gift not received | Closed | Low | Tomasa Crooks | — | Yazmin Jast | Chat | bopisdamaged | 6h | ○Sent, no reply | — | — | — | Jul 21, 2025 | Jul 26, 2025 |
| 77264483 | Shipping cost question | Solved | Normal | Tomasa Crooks | — |  Mr. Cade Senger | damagedreturnsshade-match | 22h | ●Responded | 10/11 | — | — | Jun 30, 2025 | - | |
| 43864942 | Wrong shade sent | Solved | Normal | Tomasa Crooks | — | Julie Hodkiewicz | Chat | loyaltyapp | 2d 16h | ○Sent, no reply | — | — | — | Jun 18, 2025 | - |