Dr. Granville Shields V
renee19@hotmail.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 27062868 | Price match request | Pending | High | Dr. Granville Shields V | — |  Darryl Jacobi | Phone | loyaltyreturns | - | —Skipped | — | — | — | May 8, 2026 | - |
| 19411864 | Pro discount enrollment | Solved | Low | Dr. Granville Shields V | — |  Ignatius Cummerata | — | 5h | ○Sent, no reply | — | — | — | May 4, 2026 | - | |
| 10156105 | Birthday gift not received | Solved | Normal | Dr. Granville Shields V | — |  Tommy Kuvalis | fragrancereturns | 4d 13h | ●Responded | 1/5 | — | — | Apr 29, 2026 | - | |
| 68753141 | Foundation match help | Solved | Normal | Dr. Granville Shields V | — |  Leonard Waters-Howell | Phone | app | 2h | ○Sent, no reply | — | — | — | Apr 25, 2026 | - |
| 51469164 | Restock alert for backorder | Solved | Normal | Dr. Granville Shields V | — |  Oscar O'Hara | Social | — | 6h | ⊘Not fired | — | — | — | Apr 24, 2026 | - |
| 35713340 | Influencer code not working | Closed | Normal | Dr. Granville Shields V | — | Darryl Jacobi | — | 5h | ●Responded | 4/5 | — | — | Apr 19, 2026 | Apr 23, 2026 | |
| 12787569 | Lost package follow-up | Open | Normal | Dr. Granville Shields V | — |  Julie Hodkiewicz | vip | - | —Skipped | — | — | — | Apr 10, 2026 | - | |
| 86635710 | Insider tier issue | Solved | High | Dr. Granville Shields V | — |  Mr. Eliza Gerhold IV | Chat | apprefundinfluencer | 6h | ●Responded | 3/5 | — | — | Mar 20, 2026 | - |
| 26260363 | Foundation match help | Closed | Normal | Dr. Granville Shields V | — |  Mr. Skyla Trantow | loyalty | 1d | ○Sent, no reply | — | — | — | Mar 3, 2026 | Mar 10, 2026 | |
| 65530354 | Wholesale order question | Solved | Normal | Dr. Granville Shields V | — |  Amely Pacocha | fragrance | 2d 4h | ○Sent, no reply | — | — | — | Feb 25, 2026 | - | |
| 62534718 | Allergic reaction concern | Solved | Normal | Dr. Granville Shields V | — | Darryl Jacobi | — | 20h | ⊘Not fired | — | — | — | Feb 23, 2026 | - | |
| 78669386 | Return after 30-day window | Solved | Normal | Dr. Granville Shields V | — |  Miss Amber Hintz Sr. | samplesbopiswholesale | 18h | ○Sent, no reply | — | — | — | Feb 20, 2026 | - | |
| 47989662 | Discount code not working | Closed | High | Dr. Granville Shields V | — | Mr. Eliza Gerhold IV | damagedgift-card | 2d 23h | ○Sent, no reply | — | — | — | Feb 14, 2026 | Feb 19, 2026 | |
| 43759515 | Where is my order? | Closed | Normal | Dr. Granville Shields V | — |  Kaela Friesen | Chat | — | 2d 10h | ●Responded | 9/11 | — | — | Feb 9, 2026 | Feb 14, 2026 |
| 30365953 | Foundation match help | Solved | Normal | Dr. Granville Shields V | — |  Chaz Renner | returnssamplesfragrance | 8d 12h | ⊘Not fired | — | — | — | Feb 5, 2026 | - | |
| 47684200 | Question about product ingredients | Solved | Normal | Dr. Granville Shields V | — |  Dr. Mandy McLaughlin | vipwholesale | 9h | ○Sent, no reply | — | — | — | Feb 5, 2026 | - | |
| 62187664 | Price match request | Solved | Normal | Dr. Granville Shields V | — |  Yazmin Jast | — | 5h | ○Sent, no reply | — | — | — | Jan 6, 2026 | - | |
| 52049811 | Refund not received | Pending | Normal | Dr. Granville Shields V | — |  Eula McKenzie | Chat | shade-match | - | —Skipped | — | — | — | Jan 6, 2026 | - |
| 30437391 | Return after 30-day window | Solved | Normal | Dr. Granville Shields V | — | Yazmin Jast | Chat | gift-cardrefund | 6h | ○Sent, no reply | — | — | — | Jan 2, 2026 | - |
| 96104201 | Missing samples in order | Solved | Normal | Dr. Granville Shields V | — |  Vilma Gusikowski | influencerrefundreturns | 2h | ○Sent, no reply | — | — | — | Jan 1, 2026 | - | |
| 09773963 | Allergic reaction concern | Closed | High | Dr. Granville Shields V | — |  Garth Dooley | Chat | — | 6h | ⊘Not fired | — | — | — | Dec 17, 2025 | Dec 19, 2025 |
| 77352725 | Return after 30-day window | Solved | Urgent | Dr. Granville Shields V | — | Miss Amber Hintz Sr. | — | 8h | ○Sent, no reply | — | — | — | Dec 8, 2025 | - | |
| 60703311 | Birthday gift not received | Closed | High | Dr. Granville Shields V | — | Chaz Renner | Chat | wholesaleinfluencerdamaged | 15h | ○Sent, no reply | — | — | — | Dec 1, 2025 | Dec 7, 2025 |
| 87952280 | Insider tier issue | Solved | Normal | Dr. Granville Shields V | — |  Kip Schroeder IV | Chat | shippingreturnsgift-card | 3h | ○Sent, no reply | — | — | — | Nov 29, 2025 | - |
| 76647792 | Loyalty points not posting | Closed | Normal | Dr. Granville Shields V | — | Amely Pacocha | Chat | damaged | 1d 8h | ○Sent, no reply | — | — | — | Nov 1, 2025 | Nov 9, 2025 |
| 69971286 | BOPIS order cancelled at store | Solved | Low | Dr. Granville Shields V | — | Dr. Mandy McLaughlin | Phone | samplesfragrance | 6h | ●Responded | 4/5 | — | — | Oct 25, 2025 | - |
| 38761908 | Klarna / Afterpay split issue | Solved | Normal | Dr. Granville Shields V | — |  Jacklyn Dare | Social | influencer | 19h | ⊘Not fired | — | — | — | Oct 8, 2025 | - |
| 42258471 | Where is my order? | Solved | Normal | Dr. Granville Shields V | — | Darryl Jacobi | Chat | — | 1d 18h | ○Sent, no reply | — | — | — | Oct 4, 2025 | - |
| 99975262 | BOPIS pickup not ready | Solved | Normal | Dr. Granville Shields V | — | Dr. Mandy McLaughlin | Chat | — | 6h | ○Sent, no reply | — | — | — | Oct 4, 2025 | - |
| 65396879 | Wrong shade sent | Closed | Normal | Dr. Granville Shields V | — | Ignatius Cummerata | Chat | loyaltygift-cardvip | 3h | ●Responded | 4/11 | — | — | Sep 30, 2025 | Oct 3, 2025 |
| 23204461 | Allergic reaction concern | Solved | High | Dr. Granville Shields V | — |  Katrina Johns | bopisloyaltysamples | 6h | ●Responded | 5/5 | — | — | Sep 28, 2025 | - | |
| 54956099 | Birthday gift not received | Solved | Normal | Dr. Granville Shields V | — | Vilma Gusikowski | influencerloyaltyshipping | 1h | ○Sent, no reply | — | — | — | Sep 21, 2025 | - | |
| 61337071 | Gift card balance question | Solved | High | Dr. Granville Shields V | — | Tommy Kuvalis | fragranceshade-match | 13h | ○Sent, no reply | — | — | — | Sep 17, 2025 | - | |
| 56490247 | Insider tier issue | Solved | Low | Dr. Granville Shields V | — |  Faith Hilll | Chat | shippingloyaltyrefund | 2h | ●Responded | 5/5 | — | — | Sep 12, 2025 | - |
| 81344506 | Foundation match help | Solved | Normal | Dr. Granville Shields V | — |  Mr. Lonie Hudson | Chat | — | 13h | ⊘Not fired | — | — | — | Sep 11, 2025 | - |
| 84694337 | Store experience feedback | Closed | High | Dr. Granville Shields V | — | Dr. Mandy McLaughlin | Chat | appinfluencer | 1d 17h | ○Sent, no reply | — | — | — | Sep 6, 2025 | Sep 12, 2025 |
| 21296189 | App login problem | Solved | Normal | Dr. Granville Shields V | — | Mr. Lonie Hudson | influencergift-carddamaged | 4h | ○Sent, no reply | — | — | — | Aug 20, 2025 | - | |
| 96716327 | App crashes at checkout | Pending | Normal | Dr. Granville Shields V | — | Kip Schroeder IV | Phone | returnsvipdamaged | - | —Skipped | — | — | — | Aug 18, 2025 | - |
| 20334749 | Cancel order request | Closed | Normal | Dr. Granville Shields V | — | Garth Dooley | gift-cardshipping | 5h | ●Responded | 3/5 | — | — | Aug 15, 2025 | Aug 22, 2025 | |
| 48019339 | Pro discount enrollment | Solved | Normal | Dr. Granville Shields V | — | Mr. Eliza Gerhold IV | Chat | refundloyalty | 2d 13h | ○Sent, no reply | — | — | — | Aug 5, 2025 | - |
| 31220460 | Loyalty points not posting | Closed | Low | Dr. Granville Shields V | — | Yazmin Jast | shippingfragrance | 2d 22h | ●Responded | 4/11 | — | — | Aug 5, 2025 | Aug 14, 2025 | |
| 12423725 | Loyalty points not posting | Solved | Normal | Dr. Granville Shields V | — | Chaz Renner | bopisrefundshipping | 5h | ○Sent, no reply | — | — | — | Aug 4, 2025 | - | |
| 81375190 | Where is my order? | Solved | High | Dr. Granville Shields V | — | Faith Hilll | shade-matchinfluencer | 1d 10h | ⊘Not fired | — | — | — | Jul 11, 2025 | - | |
| 68081862 | Influencer code not working | Solved | Normal | Dr. Granville Shields V | — | Garth Dooley | Chat | fragrancesamples | 6h | ○Sent, no reply | — | — | — | Jul 11, 2025 | - |
| 50762769 | Restock alert for backorder | Pending | Normal | Dr. Granville Shields V | — | Darryl Jacobi | Chat | returnsfragrance | - | —Skipped | — | — | — | Jul 1, 2025 | - |
| 08586093 | Pro discount enrollment | Pending | Normal | Dr. Granville Shields V | — | Faith Hilll | Chat | refundsamples | - | —Skipped | — | — | — | Jun 28, 2025 | - |
| 59029320 | BOPIS order cancelled at store | Solved | Normal | Dr. Granville Shields V | — | Kip Schroeder IV | Chat | refunddamagedloyalty | 5h | ○Sent, no reply | — | — | — | Jun 27, 2025 | - |
| 34837886 | Discount code not working | Solved | Low | Dr. Granville Shields V | — | Vilma Gusikowski | apployalty | 6h | ●Responded | 5/5 | — | — | Jun 24, 2025 | - | |
| 12300263 | Where is my order? | Solved | Low | Dr. Granville Shields V | — | Jacklyn Dare | Chat | gift-card | 5h | ○Sent, no reply | — | — | — | Jun 12, 2025 | - |
| 31340565 | Where is my order? | Closed | Normal | Dr. Granville Shields V | — | Eula McKenzie | Chat | fragranceshade-match | 12h | ○Sent, no reply | — | — | — | Jun 10, 2025 | Jun 14, 2025 |