Reagan Erdman
jefferey_hills@gmail.com
Showing 1 - 46 of 46
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 00735390 | Gift card balance question | Closed | Normal | Reagan Erdman | — |  Eula McKenzie | refundvip | 1h | ⊘Not fired | — | — | — | May 5, 2026 | May 8, 2026 | |
| 74735206 | Item authenticity concern | Closed | Normal | Reagan Erdman | — |  Kaela Friesen | Phone | bopis | 6h | ○Sent, no reply | — | — | — | Apr 25, 2026 | May 2, 2026 |
| 46946651 | Question about product ingredients | Solved | Normal | Reagan Erdman | — |  Vilma Gusikowski | — | 5h | ○Sent, no reply | — | — | — | Apr 23, 2026 | - | |
| 53891458 | Wholesale order question | Pending | Normal | Reagan Erdman | — |  Yazmin Jast | fragranceapp | - | —Skipped | — | — | — | Apr 23, 2026 | - | |
| 08777956 | Where is my order? | Closed | High | Reagan Erdman | — |  Jacklyn Dare | — | 3h | ○Sent, no reply | — | — | — | Apr 14, 2026 | Apr 18, 2026 | |
| 95374187 | Question about product ingredients | Solved | Normal | Reagan Erdman | — |  Garth Dooley | Social | samplesshippingvip | 1h | ⊘Not fired | — | — | — | Apr 1, 2026 | - |
| 90644957 | Wrong shade sent | Solved | Normal | Reagan Erdman | — |  Leonard Waters-Howell | shippingbopisrefund | 6h | ●Responded | 5/5 | — | — | Mar 26, 2026 | - | |
| 81470639 | Gift card balance question | Solved | High | Reagan Erdman | — | Kaela Friesen | Chat | damaged | 7h | ⊘Not fired | — | — | — | Mar 25, 2026 | - |
| 94997996 | Influencer code not working | Solved | Low | Reagan Erdman | — |  Mr. Skyla Trantow | Chat | vipshippingfragrance | 1d 18h | ●Responded | 3/5 | — | — | Feb 27, 2026 | - |
| 90241106 | Gift card balance question | Solved | Normal | Reagan Erdman | — |  Lily Raynor | bopis | 6h | ●Responded | 5/5 | — | — | Feb 18, 2026 | - | |
| 68918484 | BOPIS pickup not ready | Solved | Normal | Reagan Erdman | — | Leonard Waters-Howell | Social | — | 2d 2h | ⊘Not fired | — | — | — | Feb 17, 2026 | - |
| 34521617 | BOPIS pickup not ready | Solved | High | Reagan Erdman | — |  Katrina Johns | loyalty | 2h | ○Sent, no reply | — | — | — | Feb 14, 2026 | - | |
| 49553377 | Loyalty points not posting | Solved | Normal | Reagan Erdman | — |  Mr. Cade Senger | loyaltyshade-match | 3h | ○Sent, no reply | — | — | — | Feb 4, 2026 | - | |
| 93785847 | Loyalty points not posting | Solved | High | Reagan Erdman | — | Garth Dooley | Chat | — | 3h | ○Sent, no reply | — | — | — | Jan 28, 2026 | - |
| 51656520 | Loyalty points not posting | Solved | Normal | Reagan Erdman | — | Jacklyn Dare | Social | — | 12h | ⊘Not fired | — | — | — | Jan 14, 2026 | - |
| 01297749 | Pro discount enrollment | Pending | Normal | Reagan Erdman | — |  Faith Hilll | Chat | samplesfragrance | - | —Skipped | — | — | — | Jan 9, 2026 | - |
| 32863299 | Birthday gift not received | Solved | Normal | Reagan Erdman | — | Eula McKenzie | Phone | bopisgift-cardvip | 1d 18h | ○Sent, no reply | — | — | — | Jan 6, 2026 | - |
| 87258537 | Discount code not working | Closed | High | Reagan Erdman | — |  Miss Amber Hintz Sr. | — | 6h | ⊘Not fired | — | — | — | Dec 31, 2025 | Jan 1, 2026 | |
| 24717101 | Loyalty points not posting | Solved | Normal | Reagan Erdman | — |  Chaz Renner | Chat | wholesale | 1h | ●Responded | 9/11 | — | — | Dec 31, 2025 | - |
| 24084187 | Missing samples in order | Solved | Normal | Reagan Erdman | — | Vilma Gusikowski | Chat | shade-match | 14h | ○Sent, no reply | — | — | — | Dec 30, 2025 | - |
| 63359222 | Influencer code not working | Solved | Normal | Reagan Erdman | — |  Mr. Lonie Hudson | Social | — | 5h | ⊘Not fired | — | — | — | Dec 28, 2025 | - |
| 07249672 | App crashes at checkout | Solved | Low | Reagan Erdman | — | Eula McKenzie | influencershippingwholesale | 4h | ○Sent, no reply | — | — | — | Dec 27, 2025 | - | |
| 91514867 | Question about product ingredients | Closed | Normal | Reagan Erdman | — |  Mr. Eliza Gerhold IV | Phone | shade-match | 7h | ⊘Not fired | — | — | — | Dec 22, 2025 | Dec 24, 2025 |
| 80884845 | Shipping cost question | Solved | Normal | Reagan Erdman | — |  Ignatius Cummerata | Phone | samples | 1h | ○Sent, no reply | — | — | — | Dec 16, 2025 | - |
| 97880465 | App login problem | Closed | High | Reagan Erdman | — | Katrina Johns | shade-matchfragrancerefund | 9h | ●Responded | 5/5 | — | — | Dec 1, 2025 | Dec 8, 2025 | |
| 56627191 | Cancel order request | Pending | Urgent | Reagan Erdman | — | Garth Dooley | returns | - | —Skipped | — | — | — | Nov 24, 2025 | - | |
| 71891840 | Wrong shade sent | Pending | Normal | Reagan Erdman | — | Kaela Friesen | Chat | damagedsamplesfragrance | - | —Skipped | — | — | — | Nov 10, 2025 | - |
| 33847979 | Allergic reaction concern | Solved | Low | Reagan Erdman | — | Leonard Waters-Howell | — | 5h | ○Sent, no reply | — | — | — | Nov 6, 2025 | - | |
| 44106956 | Klarna / Afterpay split issue | Solved | Urgent | Reagan Erdman | — |  Steve O'Conner | returns | 15h | ●Responded | 5/5 | — | — | Oct 25, 2025 | - | |
| 67582875 | Wrong shade sent | Closed | Low | Reagan Erdman | — | Mr. Skyla Trantow | Phone | — | 2d 1h | ●Responded | 4/5 | — | — | Oct 13, 2025 | Oct 22, 2025 |
| 00218176 | Wholesale order question | Closed | Normal | Reagan Erdman | — | Katrina Johns | fragrance | 3h | ⊘Not fired | — | — | — | Oct 10, 2025 | Oct 12, 2025 | |
| 48081635 | Restock alert for backorder | Solved | Normal | Reagan Erdman | — | Kaela Friesen | Chat | influencer | 5h | ●Responded | 10/11 | — | — | Oct 3, 2025 | - |
| 52894351 | Store experience feedback | Solved | Normal | Reagan Erdman | — | Miss Amber Hintz Sr. | returnsdamaged | 5h | ○Sent, no reply | — | — | — | Oct 3, 2025 | - | |
| 95541181 | Klarna / Afterpay split issue | Solved | Low | Reagan Erdman | — | Leonard Waters-Howell | refund | 1d 22h | ●Responded | 2/5 | — | — | Oct 2, 2025 | - | |
| 19209118 | Item authenticity concern | Solved | Low | Reagan Erdman | — | Chaz Renner | refundreturnsloyalty | 4h | ○Sent, no reply | — | — | — | Sep 23, 2025 | - | |
| 11447092 | Missing items in shipment | Solved | Normal | Reagan Erdman | — |  Oscar O'Hara | Phone | influencervipbopis | 7d 18h | ○Sent, no reply | — | — | — | Sep 11, 2025 | - |
| 05964925 | BOPIS pickup not ready | Solved | Normal | Reagan Erdman | — |  Darryl Jacobi | Social | — | 8h | ⊘Not fired | — | — | — | Sep 10, 2025 | - |
| 88616788 | BOPIS pickup not ready | Closed | Normal | Reagan Erdman | — | Mr. Eliza Gerhold IV | — | 2h | ○Sent, no reply | — | — | — | Sep 1, 2025 | Sep 8, 2025 | |
| 19804198 | Gift card balance question | Solved | Urgent | Reagan Erdman | — | Miss Amber Hintz Sr. | Phone | — | 3h | ●Responded | 4/5 | — | — | Sep 1, 2025 | - |
| 06508382 | Missing items in shipment | Solved | High | Reagan Erdman | — |  Dr. Mandy McLaughlin | Chat | gift-cardrefund | 4h | ○Sent, no reply | — | — | — | Aug 30, 2025 | - |
| 15423540 | Question about product ingredients | Open | Low | Reagan Erdman | — | Vilma Gusikowski | Chat | fragrance | - | —Skipped | — | — | — | Aug 28, 2025 | - |
| 66979724 | Missing items in shipment | Open | Normal | Reagan Erdman | — | Katrina Johns | — | - | —Skipped | — | — | — | Aug 27, 2025 | - | |
| 97342314 | Allergic reaction concern | Closed | Normal | Reagan Erdman | — | Steve O'Conner | Chat | bopisdamaged | 4h | ○Sent, no reply | — | — | — | Aug 15, 2025 | Aug 17, 2025 |
| 20020403 | Birthday gift not received | Solved | Normal | Reagan Erdman | — | Miss Amber Hintz Sr. | Social | fragrancewholesalerefund | 2d 18h | ⊘Not fired | — | — | — | Jul 16, 2025 | - |
| 75213129 | Restock alert for backorder | Solved | Normal | Reagan Erdman | — |  Kip Schroeder IV | Chat | returns | 3h | ○Sent, no reply | — | — | — | Jun 14, 2025 | - |
| 85687149 | Question about product ingredients | Solved | Normal | Reagan Erdman | — | Ignatius Cummerata | — | 6h | ○Sent, no reply | — | — | — | May 30, 2025 | - |