Shelia Kerluke
ollie_koelpin@hotmail.com
Showing 1 - 36 of 36
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 14568719 | Return after 30-day window | Pending | Normal | Shelia Kerluke | — |  Kip Schroeder IV | refund | - | —Skipped | — | — | — | Apr 22, 2026 | - | |
| 06393088 | Restock alert for backorder | Solved | Urgent | Shelia Kerluke | — |  Mr. Lonie Hudson | Chat | wholesaleshade-match | 4h | ○Sent, no reply | — | — | — | Mar 27, 2026 | - |
| 40300864 | Discount code not working | Closed | Normal | Shelia Kerluke | — |  Garth Dooley | — | 4h | ⊘Not fired | — | — | — | Mar 26, 2026 | Mar 28, 2026 | |
| 52557055 | Discount code not working | Solved | Low | Shelia Kerluke | — |  Amely Pacocha | returns | 21h | ●Responded | 3/5 | — | — | Mar 18, 2026 | - | |
| 81715311 | Cancel subscription / Auto-replenish | Solved | Normal | Shelia Kerluke | — |  Kaela Friesen | shippingvip | 8h | ●Responded | 5/5 | — | — | Mar 8, 2026 | - | |
| 92519125 | App login problem | Solved | Normal | Shelia Kerluke | — |  Julie Hodkiewicz | Phone | damagedbopis | 6h | ○Sent, no reply | — | — | — | Mar 2, 2026 | - |
| 88852306 | Order arrived damaged | Open | High | Shelia Kerluke | — |  Jacklyn Dare | damagedapp | - | —Skipped | — | — | — | Feb 26, 2026 | - | |
| 68154038 | Influencer code not working | Solved | Normal | Shelia Kerluke | — |  Darryl Jacobi | Social | damagedsamplesfragrance | 9h | ⊘Not fired | — | — | — | Feb 5, 2026 | - |
| 23514307 | Influencer code not working | Pending | Low | Shelia Kerluke | — | Jacklyn Dare | returnsshippinginfluencer | - | —Skipped | — | — | — | Jan 22, 2026 | - | |
| 82627806 | App crashes at checkout | Solved | Normal | Shelia Kerluke | — |  Mr. Eliza Gerhold IV | Chat | — | 1d 23h | ⊘Not fired | — | — | — | Jan 16, 2026 | - |
| 56491288 | Item authenticity concern | Solved | High | Shelia Kerluke | — |  Katrina Johns | damagedreturns | 4h | ○Sent, no reply | — | — | — | Jan 16, 2026 | - | |
| 82473259 | Discount code not working | Solved | Normal | Shelia Kerluke | — | Jacklyn Dare | shipping | 15h | ○Sent, no reply | — | — | — | Jan 15, 2026 | - | |
| 51138592 | Missing items in shipment | Solved | Normal | Shelia Kerluke | — | Garth Dooley | Chat | — | 6h | ○Sent, no reply | — | — | — | Jan 6, 2026 | - |
| 58751111 | Discount code not working | Solved | Normal | Shelia Kerluke | — |  Leonard Waters-Howell | Phone | refund | 1h | ●Responded | 5/5 | — | — | Dec 31, 2025 | - |
| 15387063 | Store experience feedback | Solved | Low | Shelia Kerluke | — |  Miss Amber Hintz Sr. | wholesale | 12h | ○Sent, no reply | — | — | — | Dec 30, 2025 | - | |
| 77732801 | Insider tier issue | Pending | Normal | Shelia Kerluke | — |  Dr. Mandy McLaughlin | — | - | —Skipped | — | — | — | Dec 23, 2025 | - | |
| 43765321 | Insider tier issue | Solved | Normal | Shelia Kerluke | — |  Steve O'Conner | Chat | shade-matchappreturns | 6h | ○Sent, no reply | — | — | — | Dec 22, 2025 | - |
| 80659498 | Price match request | Solved | Low | Shelia Kerluke | — |  Eula McKenzie | vipsamplesbopis | 3h | ●Responded | 4/5 | — | — | Dec 18, 2025 | - | |
| 19607890 | Insider tier issue | Solved | Urgent | Shelia Kerluke | — | Kip Schroeder IV | Chat | — | 5h | ●Responded | 4/5 | — | — | Dec 14, 2025 | - |
| 72902091 | Cancel order request | Closed | Normal | Shelia Kerluke | — | Garth Dooley | samplesappwholesale | 7h | ○Sent, no reply | — | — | — | Dec 5, 2025 | Dec 12, 2025 | |
| 55434459 | Restock alert for backorder | Solved | Normal | Shelia Kerluke | — |  Yazmin Jast | bopis | 5h | ●Responded | 5/5 | — | — | Nov 25, 2025 | - | |
| 26003749 | App login problem | Solved | Low | Shelia Kerluke | — |  Vilma Gusikowski | Chat | — | 6h | ⊘Not fired | — | — | — | Oct 30, 2025 | - |
| 02740330 | Question about product ingredients | Solved | Low | Shelia Kerluke | — | Amely Pacocha | — | 5d 6h | ●Responded | 7/11 | — | — | Oct 2, 2025 | - | |
| 30453666 | Wrong shade sent | Solved | Normal | Shelia Kerluke | — | Garth Dooley | refund | 2d 18h | ○Sent, no reply | — | — | — | Sep 26, 2025 | - | |
| 75763602 | App login problem | Closed | Normal | Shelia Kerluke | — | Mr. Lonie Hudson | refund | 6h | ○Sent, no reply | — | — | — | Sep 24, 2025 | Sep 28, 2025 | |
| 54009778 | Order arrived damaged | Solved | High | Shelia Kerluke | — | Dr. Mandy McLaughlin | Chat | vipreturnsgift-card | 17h | ●Responded | 5/5 | — | — | Sep 19, 2025 | - |
| 03029586 | Loyalty points not posting | Solved | Normal | Shelia Kerluke | — |  Tommy Kuvalis | Chat | refundreturnsinfluencer | 2d 8h | ○Sent, no reply | — | — | — | Sep 11, 2025 | - |
| 43589989 | Where is my order? | Solved | Normal | Shelia Kerluke | — | Mr. Eliza Gerhold IV | — | 1d | ●Responded | 9/11 | — | — | Aug 30, 2025 | - | |
| 64070249 | Insider tier issue | Solved | High | Shelia Kerluke | — |  Oscar O'Hara | samplesshipping | 16h | ●Responded | 2/5 | — | — | Aug 22, 2025 | - | |
| 85953183 | Missing samples in order | Solved | Normal | Shelia Kerluke | — | Steve O'Conner | Chat | — | 5h | ⊘Not fired | — | — | — | Aug 12, 2025 | - |
| 01179606 | Item authenticity concern | Solved | Normal | Shelia Kerluke | — |  Chaz Renner | Social | refundinfluencer | 2d 13h | ⊘Not fired | — | — | — | Aug 8, 2025 | - |
| 63646522 | Discount code not working | Solved | Normal | Shelia Kerluke | — | Leonard Waters-Howell | shipping | 21h | ●Responded | 5/5 | — | — | Aug 5, 2025 | - | |
| 75588351 | Shipping cost question | Solved | Normal | Shelia Kerluke | — | Oscar O'Hara | vipgift-card | 3h | ○Sent, no reply | — | — | — | Jul 5, 2025 | - | |
| 22263747 | Cancel subscription / Auto-replenish | Closed | Low | Shelia Kerluke | — |  Lily Raynor | Phone | gift-cardfragrancerefund | 2h | ●Responded | 4/5 | — | — | Jun 24, 2025 | Jun 30, 2025 |
| 38818312 | Missing samples in order | Solved | Normal | Shelia Kerluke | — | Yazmin Jast | Phone | loyalty | 13h | ●Responded | 4/5 | — | — | Jun 22, 2025 | - |
| 90441363 | Wholesale order question | Closed | Normal | Shelia Kerluke | — | Dr. Mandy McLaughlin | — | 22h | ○Sent, no reply | — | — | — | Jun 2, 2025 | Jun 8, 2025 |