Jerald Schulist
inez.murphy@yahoo.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 30081467 | Missing items in shipment | Solved | Normal | Jerald Schulist | — |  Lily Raynor | influencersamples | 5h | ●Responded | 4/5 | — | — | May 6, 2026 | - | |
| 89252983 | BOPIS pickup not ready | Solved | Normal | Jerald Schulist | — |  Mr. Cade Senger | — | 14h | ○Sent, no reply | — | — | — | May 1, 2026 | - | |
| 44414211 | Missing samples in order | Pending | High | Jerald Schulist | — |  Vilma Gusikowski | — | - | —Skipped | — | — | — | Apr 22, 2026 | - | |
| 41421088 | Lost package follow-up | Solved | Normal | Jerald Schulist | — |  Dr. Mandy McLaughlin | Phone | loyalty | 4h | ○Sent, no reply | — | — | — | Apr 18, 2026 | - |
| 11291372 | Refund not received | Solved | High | Jerald Schulist | — |  Jacklyn Dare | Chat | — | 6h | ●Responded | 5/5 | — | — | Apr 13, 2026 | - |
| 74398143 | Address change after shipping | Solved | Normal | Jerald Schulist | — | Lily Raynor | samples | 2d 22h | ○Sent, no reply | — | — | — | Mar 31, 2026 | - | |
| 41896220 | Address change after shipping | Solved | Normal | Jerald Schulist | — |  Leonard Waters-Howell | gift-card | 5h | ○Sent, no reply | — | — | — | Mar 20, 2026 | - | |
| 70235353 | Item authenticity concern | Open | Normal | Jerald Schulist | — | Dr. Mandy McLaughlin | wholesalegift-card | - | —Skipped | — | — | — | Mar 14, 2026 | - | |
| 03752534 | Missing items in shipment | Solved | Normal | Jerald Schulist | — |  Kip Schroeder IV | — | 6h | ⊘Not fired | — | — | — | Mar 6, 2026 | - | |
| 88981895 | Question about product ingredients | Closed | High | Jerald Schulist | — |  Julie Hodkiewicz | Phone | refundwholesalevip | 6h | ●Responded | 4/5 | — | — | Mar 5, 2026 | Mar 8, 2026 |
| 26647352 | Missing samples in order | Closed | Low | Jerald Schulist | — |  Steve O'Conner | Chat | returnswholesalefragrance | 6d 16h | ○Sent, no reply | — | — | — | Mar 2, 2026 | Mar 11, 2026 |
| 71098656 | Cancel subscription / Auto-replenish | Solved | Normal | Jerald Schulist | — |  Amely Pacocha | shade-matchwholesale | 4h | ●Responded | 3/5 | — | — | Feb 27, 2026 | - | |
| 32238935 | Insider tier issue | Solved | Normal | Jerald Schulist | — |  Ignatius Cummerata | returns | 1d 22h | ⊘Not fired | — | — | — | Feb 22, 2026 | - | |
| 13152627 | BOPIS order cancelled at store | Solved | High | Jerald Schulist | — |  Oscar O'Hara | Chat | — | 4h | ○Sent, no reply | — | — | — | Feb 20, 2026 | - |
| 56433151 | Discount code not working | Solved | Normal | Jerald Schulist | — |  Tommy Kuvalis | shippingshade-matchdamaged | 23h | ○Sent, no reply | — | — | — | Feb 19, 2026 | - | |
| 42433373 | Wholesale order question | Solved | Normal | Jerald Schulist | — | Amely Pacocha | samples | 4h | ⊘Not fired | — | — | — | Feb 17, 2026 | - | |
| 23672027 | BOPIS order cancelled at store | Solved | Normal | Jerald Schulist | — | Oscar O'Hara | Chat | — | 4h | ○Sent, no reply | — | — | — | Feb 13, 2026 | - |
| 00749765 | Item authenticity concern | Solved | Normal | Jerald Schulist | — | Lily Raynor | Phone | — | 14h | ●Responded | 4/5 | — | — | Feb 7, 2026 | - |
| 75385264 | Foundation match help | Open | Normal | Jerald Schulist | — |  Katrina Johns | — | - | —Skipped | — | — | — | Feb 3, 2026 | - | |
| 48734450 | Question about product ingredients | Pending | Normal | Jerald Schulist | — |  Garth Dooley | — | - | —Skipped | — | — | — | Jan 30, 2026 | - | |
| 90113725 | BOPIS pickup not ready | Solved | Normal | Jerald Schulist | — |  Faith Hilll | loyalty | 18h | ○Sent, no reply | — | — | — | Jan 29, 2026 | - | |
| 25995892 | Klarna / Afterpay split issue | Solved | High | Jerald Schulist | — |  Yazmin Jast | bopisgift-cardshipping | 2h | ⊘Not fired | — | — | — | Jan 26, 2026 | - | |
| 74531396 | App crashes at checkout | Solved | Normal | Jerald Schulist | — |  Eula McKenzie | — | 10h | ●Responded | 9/11 | — | — | Jan 24, 2026 | - | |
| 45266735 | Klarna / Afterpay split issue | Open | Normal | Jerald Schulist | — | Oscar O'Hara | — | - | —Skipped | — | — | — | Jan 22, 2026 | - | |
| 50723638 | Allergic reaction concern | Solved | High | Jerald Schulist | — | Julie Hodkiewicz | wholesale | 1d 9h | ○Sent, no reply | — | — | — | Jan 11, 2026 | - | |
| 19322592 | Cancel subscription / Auto-replenish | Solved | Low | Jerald Schulist | — | Yazmin Jast | returns | 21h | ●Responded | 3/5 | — | — | Jan 10, 2026 | - | |
| 57322091 | Cancel order request | Solved | Low | Jerald Schulist | — | Leonard Waters-Howell | Chat | gift-card | 6h | ●Responded | 5/5 | — | — | Dec 19, 2025 | - |
| 64314368 | Shipping cost question | Closed | Normal | Jerald Schulist | — |  Chaz Renner | — | 14h | ○Sent, no reply | — | — | — | Dec 17, 2025 | Dec 25, 2025 | |
| 10736393 | App login problem | Solved | Normal | Jerald Schulist | — | Kip Schroeder IV | bopis | 3h | ●Responded | 10/11 | — | — | Dec 17, 2025 | - | |
| 09152768 | Gift card balance question | Open | Normal | Jerald Schulist | — | Faith Hilll | Chat | influencer | - | —Skipped | — | — | — | Dec 9, 2025 | - |
| 25936001 | Discount code not working | Closed | High | Jerald Schulist | — | Yazmin Jast | shipping | 2d 8h | ●Responded | 4/5 | — | — | Dec 1, 2025 | Dec 7, 2025 | |
| 51619432 | Foundation match help | Closed | High | Jerald Schulist | — |  Mr. Lonie Hudson | Chat | viployaltywholesale | 17h | ○Sent, no reply | — | — | — | Nov 24, 2025 | Nov 26, 2025 |
| 12460997 | BOPIS order cancelled at store | Open | Normal | Jerald Schulist | — | Julie Hodkiewicz | Chat | app | - | —Skipped | — | — | — | Nov 22, 2025 | - |
| 36522652 | Restock alert for backorder | Solved | High | Jerald Schulist | — | Mr. Lonie Hudson | Chat | damagedreturnsbopis | 4d 4h | ●Responded | 3/5 | — | — | Nov 18, 2025 | - |
| 97754276 | Gift card balance question | Solved | Normal | Jerald Schulist | — | Ignatius Cummerata | fragranceapp | 1d 20h | ○Sent, no reply | — | — | — | Nov 11, 2025 | - | |
| 99839256 | Birthday gift not received | Solved | Normal | Jerald Schulist | — | Dr. Mandy McLaughlin | Social | — | 2h | ⊘Not fired | — | — | — | Oct 27, 2025 | - |
| 21121344 | Wrong shade sent | Closed | Urgent | Jerald Schulist | — |  Mr. Eliza Gerhold IV | shade-matchsamples | 2h | ○Sent, no reply | — | — | — | Oct 19, 2025 | Oct 25, 2025 | |
| 54276009 | Cancel subscription / Auto-replenish | Closed | Normal | Jerald Schulist | — | Katrina Johns | Chat | damagedvip | 2h | ○Sent, no reply | — | — | — | Oct 17, 2025 | Oct 18, 2025 |
| 09094096 | App crashes at checkout | Solved | Low | Jerald Schulist | — | Steve O'Conner | Chat | bopisshade-matchrefund | 4h | ⊘Not fired | — | — | — | Oct 17, 2025 | - |
| 11531719 | App login problem | Pending | High | Jerald Schulist | — | Oscar O'Hara | Chat | shade-match | - | —Skipped | — | — | — | Oct 17, 2025 | - |
| 46096612 | Question about product ingredients | Closed | Normal | Jerald Schulist | — | Yazmin Jast | Chat | vipreturnsshipping | 5h | ○Sent, no reply | — | — | — | Sep 17, 2025 | Sep 22, 2025 |
| 73939653 | Cancel order request | Solved | High | Jerald Schulist | — | Kip Schroeder IV | Chat | refundshipping | 4d | ●Responded | 4/11 | — | — | Sep 13, 2025 | - |
| 39485931 | Missing items in shipment | Pending | Normal | Jerald Schulist | — |  Kaela Friesen | Chat | bopisshade-match | - | —Skipped | — | — | — | Aug 24, 2025 | - |
| 00795312 | Where is my order? | Solved | High | Jerald Schulist | — | Lily Raynor | Phone | refund | 2h | ○Sent, no reply | — | — | — | Aug 24, 2025 | - |
| 13273457 | Wrong shade sent | Solved | Normal | Jerald Schulist | — | Garth Dooley | Chat | influencer | 1d 16h | ○Sent, no reply | — | — | — | Aug 22, 2025 | - |
| 29595972 | Order arrived damaged | Solved | Low | Jerald Schulist | — | Jacklyn Dare | Social | viployaltyinfluencer | 10h | ⊘Not fired | — | — | — | Jul 31, 2025 | - |
| 66150406 | Wrong shade sent | Closed | Normal | Jerald Schulist | — | Lily Raynor | Chat | influencer | 8h | ●Responded | 3/5 | — | — | Jul 28, 2025 | Jul 31, 2025 |
| 90814698 | Return after 30-day window | Pending | High | Jerald Schulist | — | Julie Hodkiewicz | gift-cardrefund | - | —Skipped | — | — | — | Jul 24, 2025 | - | |
| 55053183 | Wholesale order question | Solved | Low | Jerald Schulist | — | Eula McKenzie | Phone | loyaltyrefund | 5h | ○Sent, no reply | — | — | — | Jul 7, 2025 | - |
| 96642243 | Influencer code not working | Closed | Normal | Jerald Schulist | — | Ignatius Cummerata | returns | 4h | ●Responded | 5/5 | — | — | Jul 3, 2025 | Jul 4, 2025 |