Leann Spencer
jonathan59@hotmail.com
Showing 1 - 39 of 39
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 89511368 | Birthday gift not received | Solved | Low | — | returnsbopis | 5h | ●Responded | 5/5 | — | — | May 12, 2026 | - | |||
| 77215442 | Refund not received | Solved | Normal | — | loyaltyrefundapp | 2h | ⊘Not fired | — | — | — | Apr 16, 2026 | - | |||
| 73517442 | Loyalty points not posting | Closed | Low | — | Chat | — | 2d 16h | ○Sent, no reply | — | — | — | Apr 1, 2026 | Apr 11, 2026 | ||
| 74940256 | Discount code not working | Closed | Normal | — | fragranceinfluencer | 1h | ⊘Not fired | — | — | — | Mar 31, 2026 | Apr 1, 2026 | |||
| 60246059 | Address change after shipping | Solved | Normal | — | Chat | bopis | 5h | ○Sent, no reply | — | — | — | Mar 24, 2026 | - | ||
| 44652622 | Birthday gift not received | Pending | High | — | Chat | — | - | —Skipped | — | — | — | Mar 12, 2026 | - | ||
| 40250491 | Wrong shade sent | Solved | Normal | — | loyaltygift-cardfragrance | 4d 3h | ●Responded | 1/5 | — | — | Feb 5, 2026 | - | |||
| 50322318 | Question about product ingredients | Closed | Normal | — | refundfragranceshipping | 4h | ●Responded | 9/11 | — | — | Jan 30, 2026 | Jan 31, 2026 | |||
| 27596232 | Store experience feedback | Solved | Low | — | Chat | gift-cardshippingrefund | 5h | ○Sent, no reply | — | — | — | Jan 22, 2026 | - | ||
| 75994300 | Birthday gift not received | Pending | High | — | shippingreturns | - | —Skipped | — | — | — | Jan 14, 2026 | - | |||
| 18025514 | Address change after shipping | Solved | Normal | — | — | 1h | ○Sent, no reply | — | — | — | Jan 8, 2026 | - | |||
| 09318209 | BOPIS order cancelled at store | Solved | Low | — | loyalty | 1d 19h | ●Responded | 4/5 | — | — | Dec 12, 2025 | - | |||
| 83088982 | Price match request | Solved | High | — | Chat | refund | 1h | ○Sent, no reply | — | — | — | Dec 10, 2025 | - | ||
| 80478931 | Klarna / Afterpay split issue | Closed | Normal | — | bopissamples | 16h | ○Sent, no reply | — | — | — | Dec 5, 2025 | Dec 10, 2025 | |||
| 86192431 | App login problem | Closed | Normal | — | — | 1h | ⊘Not fired | — | — | — | Dec 5, 2025 | Dec 12, 2025 | |||
| 41812800 | BOPIS order cancelled at store | Pending | Normal | — | Chat | shippingshade-matchapp | - | —Skipped | — | — | — | Dec 4, 2025 | - | ||
| 97437792 | Return after 30-day window | Solved | Low | — | Chat | wholesalegift-card | 10h | ○Sent, no reply | — | — | — | Nov 28, 2025 | - | ||
| 47209594 | Influencer code not working | Closed | Normal | — | wholesalegift-card | 1h | ⊘Not fired | — | — | — | Nov 25, 2025 | Nov 29, 2025 | |||
| 95186556 | BOPIS order cancelled at store | Solved | Normal | — | Phone | samples | 11h | ○Sent, no reply | — | — | — | Nov 9, 2025 | - | ||
| 07713877 | Birthday gift not received | Solved | Normal | — | loyaltyvipapp | 9h | ⊘Not fired | — | — | — | Nov 3, 2025 | - | |||
| 21577503 | Restock alert for backorder | Solved | Normal | — | wholesaleapp | 4h | ○Sent, no reply | — | — | — | Oct 16, 2025 | - | |||
| 38453946 | Address change after shipping | Closed | Normal | — | Chat | shippingapp | 17h | ●Responded | 10/11 | — | — | Sep 22, 2025 | Sep 26, 2025 | ||
| 48477470 | Wrong shade sent | Solved | Urgent | — | Chat | influencerrefundloyalty | 5h | ●Responded | 5/5 | — | — | Sep 19, 2025 | - | ||
| 03874634 | Cancel order request | Solved | Urgent | — | influencerloyaltyshade-match | 9h | ○Sent, no reply | — | — | — | Sep 12, 2025 | - | |||
| 77917035 | Influencer code not working | Pending | Low | — | damagedinfluencer | - | —Skipped | — | — | — | Sep 11, 2025 | - | |||
| 41699012 | Item authenticity concern | Solved | Normal | — | Chat | — | 2h | ●Responded | 5/5 | — | — | Aug 15, 2025 | - | ||
| 91250188 | Wholesale order question | Solved | Low | — | gift-cardloyalty | 5h | ○Sent, no reply | — | — | — | Aug 2, 2025 | - | |||
| 39579860 | Allergic reaction concern | Solved | Normal | — | damagedinfluencerfragrance | 3h | ○Sent, no reply | — | — | — | Jul 28, 2025 | - | |||
| 01913619 | Birthday gift not received | Pending | Low | — | returnsrefundsamples | - | —Skipped | — | — | — | Jul 25, 2025 | - | |||
| 29579830 | Refund not received | Solved | High | — | refunddamagedwholesale | 1d 6h | ○Sent, no reply | — | — | — | Jul 22, 2025 | - | |||
| 63438679 | Foundation match help | Solved | Normal | — | Phone | gift-cardvipreturns | 4h | ●Responded | 5/5 | — | — | Jul 17, 2025 | - | ||
| 02302215 | Pro discount enrollment | Solved | Low | — | wholesalebopis | 21h | ○Sent, no reply | — | — | — | Jul 10, 2025 | - | |||
| 60309944 | App crashes at checkout | Solved | Low | — | Phone | loyaltyvip | 22h | ○Sent, no reply | — | — | — | Jun 30, 2025 | - | ||
| 32095746 | App login problem | Solved | Normal | — | Chat | gift-cardrefundshade-match | 9h | ○Sent, no reply | — | — | — | Jun 28, 2025 | - | ||
| 27552466 | BOPIS pickup not ready | Solved | Low | — | Chat | — | 23h | ●Responded | 1/5 | — | — | Jun 22, 2025 | - | ||
| 59246451 | Price match request | Solved | Low | — | — | 4h | ○Sent, no reply | — | — | — | Jun 15, 2025 | - | |||
| 53115116 | Discount code not working | Solved | Normal | — | Social | wholesale | 9h | ⊘Not fired | — | — | — | Jun 14, 2025 | - | ||
| 97451429 | Lost package follow-up | Closed | Normal | — | Social | influencerrefundsamples | 6h | ⊘Not fired | — | — | — | May 24, 2025 | May 31, 2025 | ||
| 14427366 | Wholesale order question | Closed | Low | — | Chat | refundgift-card | 6h | ○Sent, no reply | — | — | — | May 23, 2025 | May 25, 2025 |