Bobbie Bergnaum
elaine11@hotmail.com
Showing 1 - 43 of 43
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56299558 | Item authenticity concern | Pending | Normal | Bobbie Bergnaum | — |  Yazmin Jast | damagedinfluencerreturns | - | —Skipped | — | — | — | May 13, 2026 | - | |
| 71297604 | Wholesale order question | Pending | Normal | Bobbie Bergnaum | — |  Garth Dooley | shade-match | - | —Skipped | — | — | — | May 8, 2026 | - | |
| 58054266 | BOPIS order cancelled at store | Pending | Normal | Bobbie Bergnaum | — |  Mr. Cade Senger | — | - | —Skipped | — | — | — | Mar 26, 2026 | - | |
| 00958180 | Discount code not working | Pending | High | Bobbie Bergnaum | — |  Eula McKenzie | Phone | shade-matchvipshipping | - | —Skipped | — | — | — | Mar 25, 2026 | - |
| 15367708 | Discount code not working | Solved | Normal | Bobbie Bergnaum | — |  Julie Hodkiewicz | Chat | samplesshippinginfluencer | 4h | ○Sent, no reply | — | — | — | Mar 4, 2026 | - |
| 96617616 | App crashes at checkout | Solved | Normal | Bobbie Bergnaum | — |  Kaela Friesen | wholesale | 5h | ○Sent, no reply | — | — | — | Mar 3, 2026 | - | |
| 43098977 | Question about product ingredients | Closed | Normal | Bobbie Bergnaum | — | Yazmin Jast | Chat | shippingrefund | 4d 15h | ⊘Not fired | — | — | — | Mar 2, 2026 | Mar 10, 2026 |
| 12432795 | Store experience feedback | Closed | Normal | Bobbie Bergnaum | — |  Vilma Gusikowski | viprefund | 2h | ○Sent, no reply | — | — | — | Feb 21, 2026 | Feb 25, 2026 | |
| 99243778 | Wrong shade sent | Closed | Normal | Bobbie Bergnaum | — | Kaela Friesen | gift-cardloyaltyvip | 21h | ○Sent, no reply | — | — | — | Feb 15, 2026 | Feb 19, 2026 | |
| 03174357 | Shipping cost question | Solved | Normal | Bobbie Bergnaum | — |  Lily Raynor | Chat | vipsamplesloyalty | 6h | ●Responded | 5/5 | — | — | Feb 10, 2026 | - |
| 81109273 | Order arrived damaged | Solved | Normal | Bobbie Bergnaum | — |  Kip Schroeder IV | — | 5h | ●Responded | 9/11 | — | — | Feb 6, 2026 | - | |
| 06243928 | Where is my order? | Solved | Low | Bobbie Bergnaum | — |  Mr. Lonie Hudson | Chat | refund | 17h | ○Sent, no reply | — | — | — | Feb 6, 2026 | - |
| 79456868 | Question about product ingredients | Solved | Low | Bobbie Bergnaum | — | Julie Hodkiewicz | Social | damagedbopis | 3h | ⊘Not fired | — | — | — | Jan 30, 2026 | - |
| 30604540 | Gift card balance question | Solved | Normal | Bobbie Bergnaum | — |  Darryl Jacobi | Phone | fragrance | 3h | ⊘Not fired | — | — | — | Jan 27, 2026 | - |
| 90625608 | Address change after shipping | Solved | Normal | Bobbie Bergnaum | — | Kip Schroeder IV | Chat | loyaltybopis | 6h | ●Responded | 3/5 | — | — | Jan 20, 2026 | - |
| 92673549 | Wrong shade sent | Solved | Normal | Bobbie Bergnaum | — |  Katrina Johns | returnsrefund | 6h | ○Sent, no reply | — | — | — | Jan 13, 2026 | - | |
| 05469943 | Allergic reaction concern | Solved | Low | Bobbie Bergnaum | — |  Mr. Eliza Gerhold IV | Chat | loyalty | 23h | ○Sent, no reply | — | — | — | Dec 19, 2025 | - |
| 53762937 | BOPIS pickup not ready | Solved | Normal | Bobbie Bergnaum | — |  Miss Amber Hintz Sr. | shipping | 2h | ●Responded | 4/5 | — | — | Dec 11, 2025 | - | |
| 35712511 | Wrong shade sent | Closed | Normal | Bobbie Bergnaum | — | Katrina Johns | vipbopis | 2d 4h | ○Sent, no reply | — | — | — | Dec 4, 2025 | Dec 8, 2025 | |
| 24030613 | Gift card balance question | Open | Normal | Bobbie Bergnaum | — | Lily Raynor | influencer | - | —Skipped | — | — | — | Dec 3, 2025 | - | |
| 91546567 | Loyalty points not posting | Open | Low | Bobbie Bergnaum | — |  Jacklyn Dare | Chat | shippingfragrancesamples | - | —Skipped | — | — | — | Nov 20, 2025 | - |
| 94067974 | Cancel order request | Pending | Normal | Bobbie Bergnaum | — |  Oscar O'Hara | — | - | —Skipped | — | — | — | Nov 5, 2025 | - | |
| 37216445 | Price match request | Solved | Normal | Bobbie Bergnaum | — | Oscar O'Hara | gift-cardbopis | 6h | ●Responded | 5/5 | — | — | Oct 24, 2025 | - | |
| 24219152 | Lost package follow-up | Closed | Low | Bobbie Bergnaum | — | Jacklyn Dare | bopis | 22h | ⊘Not fired | — | — | — | Oct 5, 2025 | Oct 11, 2025 | |
| 52130469 | Missing samples in order | Solved | Normal | Bobbie Bergnaum | — |  Ignatius Cummerata | returns | 4h | ●Responded | 5/5 | — | — | Sep 30, 2025 | - | |
| 22542162 | Influencer code not working | Solved | Normal | Bobbie Bergnaum | — | Kaela Friesen | gift-carddamagedloyalty | 4h | ○Sent, no reply | — | — | — | Sep 23, 2025 | - | |
| 45560015 | App login problem | Solved | High | Bobbie Bergnaum | — | Katrina Johns | Social | refund | 6h | ⊘Not fired | — | — | — | Sep 21, 2025 | - |
| 07087843 | Missing items in shipment | Solved | High | Bobbie Bergnaum | — |  Steve O'Conner | app | 16h | ○Sent, no reply | — | — | — | Sep 16, 2025 | - | |
| 17929755 | Missing samples in order | Closed | Normal | Bobbie Bergnaum | — | Darryl Jacobi | — | 1h | ○Sent, no reply | — | — | — | Sep 15, 2025 | Sep 16, 2025 | |
| 75848988 | Restock alert for backorder | Closed | Normal | Bobbie Bergnaum | — | Kaela Friesen | shade-matchgift-card | 1d 1h | ●Responded | 4/5 | — | — | Aug 1, 2025 | Aug 7, 2025 | |
| 79433806 | Address change after shipping | Solved | Normal | Bobbie Bergnaum | — | Kaela Friesen | wholesalebopisfragrance | 2d 21h | ○Sent, no reply | — | — | — | Jul 24, 2025 | - | |
| 31456482 | Gift card balance question | Solved | Normal | Bobbie Bergnaum | — | Mr. Cade Senger | Phone | returns | 3h | ○Sent, no reply | — | — | — | Jul 24, 2025 | - |
| 62460625 | Price match request | Solved | Normal | Bobbie Bergnaum | — | Vilma Gusikowski | Chat | loyaltyrefunddamaged | 20h | ○Sent, no reply | — | — | — | Jul 17, 2025 | - |
| 17829891 | Return after 30-day window | Solved | Normal | Bobbie Bergnaum | — | Katrina Johns | Chat | refunddamagedfragrance | 23h | ○Sent, no reply | — | — | — | Jul 8, 2025 | - |
| 03209054 | Wrong shade sent | Closed | Normal | Bobbie Bergnaum | — |  Leonard Waters-Howell | viprefundsamples | 1d 5h | ○Sent, no reply | — | — | — | Jun 20, 2025 | Jun 24, 2025 | |
| 16417935 | BOPIS pickup not ready | Closed | Normal | Bobbie Bergnaum | — |  Amely Pacocha | Chat | bopis | 1d 22h | ○Sent, no reply | — | — | — | Jun 20, 2025 | Jun 26, 2025 |
| 36951714 | BOPIS order cancelled at store | Solved | Low | Bobbie Bergnaum | — | Amely Pacocha | Phone | — | 4d 22h | ○Sent, no reply | — | — | — | Jun 18, 2025 | - |
| 77416738 | Klarna / Afterpay split issue | Solved | Normal | Bobbie Bergnaum | — | Julie Hodkiewicz | Chat | shippingsamples | 5h | ●Responded | 5/5 | — | — | Jun 12, 2025 | - |
| 69516160 | Restock alert for backorder | Solved | Urgent | Bobbie Bergnaum | — | Leonard Waters-Howell | — | 11h | ●Responded | 7/11 | — | — | Jun 12, 2025 | - | |
| 96316489 | Restock alert for backorder | Closed | Normal | Bobbie Bergnaum | — | Lily Raynor | Chat | shade-matchsamples | 1d 6h | ○Sent, no reply | — | — | — | Jun 6, 2025 | Jun 10, 2025 |
| 39118812 | Missing items in shipment | Closed | High | Bobbie Bergnaum | — | Mr. Eliza Gerhold IV | — | 4h | ⊘Not fired | — | — | — | May 30, 2025 | Jun 3, 2025 | |
| 20944579 | Restock alert for backorder | Solved | Urgent | Bobbie Bergnaum | — | Lily Raynor | Phone | vip | 5h | ○Sent, no reply | — | — | — | May 29, 2025 | - |
| 99940096 | Missing items in shipment | Solved | High | Bobbie Bergnaum | — | Kip Schroeder IV | loyalty | 6h | ○Sent, no reply | — | — | — | May 23, 2025 | - |