Krista Franecki
katrina85@gmail.com
Showing 1 - 34 of 34
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 30531336 | Missing items in shipment | Closed | Normal | Krista Franecki | — |  Miss Amber Hintz Sr. | shade-match | 5h | ○Sent, no reply | — | — | — | May 22, 2026 | May 29, 2026 | |
| 00647872 | Return after 30-day window | Solved | Low | Krista Franecki | — |  Oscar O'Hara | refundappdamaged | 16h | ○Sent, no reply | — | — | — | Apr 27, 2026 | - | |
| 26469200 | Wholesale order question | Solved | Normal | Krista Franecki | — |  Mr. Cade Senger | Phone | loyaltywholesalerefund | 23h | ●Responded | 5/5 | — | — | Apr 14, 2026 | - |
| 68519811 | App login problem | Solved | Normal | Krista Franecki | — |  Kip Schroeder IV | samplesshade-matchrefund | 22h | ⊘Not fired | — | — | — | Apr 14, 2026 | - | |
| 97311130 | Return after 30-day window | Solved | Normal | Krista Franecki | — |  Katrina Johns | shippingfragrancegift-card | 14h | ○Sent, no reply | — | — | — | Mar 12, 2026 | - | |
| 05474576 | Order arrived damaged | Closed | Normal | Krista Franecki | — |  Mr. Lonie Hudson | gift-cardshippingshade-match | 4h | ○Sent, no reply | — | — | — | Feb 24, 2026 | Mar 3, 2026 | |
| 12511644 | Refund not received | Closed | Normal | Krista Franecki | — |  Mr. Skyla Trantow | Social | shippinggift-cardreturns | 1h | ⊘Not fired | — | — | — | Feb 23, 2026 | Feb 24, 2026 |
| 49452970 | Gift card balance question | Solved | Normal | Krista Franecki | — |  Yazmin Jast | Chat | shipping | 11h | ○Sent, no reply | — | — | — | Feb 13, 2026 | - |
| 92660873 | BOPIS order cancelled at store | Solved | Normal | Krista Franecki | — |  Mr. Eliza Gerhold IV | — | 17h | ○Sent, no reply | — | — | — | Feb 12, 2026 | - | |
| 25172228 | BOPIS pickup not ready | Closed | Normal | Krista Franecki | — |  Leonard Waters-Howell | Chat | vip | 1h | ⊘Not fired | — | — | — | Jan 17, 2026 | Jan 21, 2026 |
| 25350844 | Allergic reaction concern | Solved | Low | Krista Franecki | — |  Tommy Kuvalis | shipping | 5h | ●Responded | 4/5 | — | — | Dec 31, 2025 | - | |
| 37606894 | Where is my order? | Solved | Normal | Krista Franecki | — |  Lily Raynor | influencerrefund | 1h | ⊘Not fired | — | — | — | Dec 24, 2025 | - | |
| 59422380 | Discount code not working | Pending | Normal | Krista Franecki | — | Yazmin Jast | Phone | — | - | —Skipped | — | — | — | Dec 6, 2025 | - |
| 02170298 | Lost package follow-up | Solved | Low | Krista Franecki | — |  Dr. Mandy McLaughlin | appdamaged | 1d 19h | ●Responded | 7/11 | — | — | Oct 24, 2025 | - | |
| 46135867 | Shipping cost question | Solved | Low | Krista Franecki | — |  Steve O'Conner | Phone | samplesinfluencer | 5h | ●Responded | 5/5 | — | — | Oct 17, 2025 | - |
| 10539106 | Gift card balance question | Solved | Low | Krista Franecki | — |  Ignatius Cummerata | Chat | app | 1h | ○Sent, no reply | — | — | — | Oct 5, 2025 | - |
| 37849277 | Pro discount enrollment | Closed | High | Krista Franecki | — | Steve O'Conner | Chat | — | 2h | ○Sent, no reply | — | — | — | Oct 3, 2025 | Oct 7, 2025 |
| 93330850 | BOPIS pickup not ready | Solved | Normal | Krista Franecki | — | Lily Raynor | Phone | — | 6h | ○Sent, no reply | — | — | — | Sep 24, 2025 | - |
| 57525613 | Cancel order request | Closed | Normal | Krista Franecki | — | Tommy Kuvalis | influencersamples | 2h | ●Responded | 7/11 | — | — | Aug 29, 2025 | Sep 2, 2025 | |
| 13915405 | Price match request | Solved | Normal | Krista Franecki | — | Leonard Waters-Howell | shade-matchvipgift-card | 14h | ●Responded | 2/5 | — | — | Aug 27, 2025 | - | |
| 74385812 | Wholesale order question | Solved | Normal | Krista Franecki | — | Dr. Mandy McLaughlin | Chat | influencershippinggift-card | 1h | ●Responded | 5/5 | — | — | Aug 21, 2025 | - |
| 74963476 | Missing items in shipment | Closed | Normal | Krista Franecki | — |  Eula McKenzie | — | 14h | ○Sent, no reply | — | — | — | Aug 18, 2025 | Aug 20, 2025 | |
| 37678024 | Question about product ingredients | Solved | Normal | Krista Franecki | — |  Amely Pacocha | influencershade-match | 1d 2h | ○Sent, no reply | — | — | — | Aug 15, 2025 | - | |
| 03644855 | Cancel subscription / Auto-replenish | Solved | Normal | Krista Franecki | — |  Jacklyn Dare | Chat | fragrance | 6h | ○Sent, no reply | — | — | — | Aug 7, 2025 | - |
| 29342146 | Return after 30-day window | Pending | Normal | Krista Franecki | — | Dr. Mandy McLaughlin | Phone | shade-match | - | —Skipped | — | — | — | Jul 25, 2025 | - |
| 26348589 | Wholesale order question | Solved | Normal | Krista Franecki | — | Katrina Johns | shipping | 13h | ○Sent, no reply | — | — | — | Jul 22, 2025 | - | |
| 37927308 | Discount code not working | Pending | Low | Krista Franecki | — |  Chaz Renner | viployaltygift-card | - | —Skipped | — | — | — | Jul 16, 2025 | - | |
| 44225936 | Price match request | Solved | Normal | Krista Franecki | — | Mr. Eliza Gerhold IV | influencervipdamaged | 4h | ●Responded | 10/11 | — | — | Jun 27, 2025 | - | |
| 31883379 | BOPIS pickup not ready | Solved | Normal | Krista Franecki | — | Lily Raynor | Chat | refundinfluencershade-match | 4h | ⊘Not fired | — | — | — | Jun 27, 2025 | - |
| 47196691 | Price match request | Closed | Low | Krista Franecki | — | Leonard Waters-Howell | vip | 6h | ○Sent, no reply | — | — | — | Jun 26, 2025 | Jul 3, 2025 | |
| 92431151 | Allergic reaction concern | Closed | Normal | Krista Franecki | — |  Vilma Gusikowski | damaged | 4h | ○Sent, no reply | — | — | — | Jun 19, 2025 | Jun 23, 2025 | |
| 59496109 | Wrong shade sent | Solved | Normal | Krista Franecki | — | Chaz Renner | Chat | bopisshade-match | 6h | ○Sent, no reply | — | — | — | Jun 16, 2025 | - |
| 77990608 | Wrong shade sent | Solved | Normal | Krista Franecki | — | Tommy Kuvalis | Chat | refundinfluencervip | 13h | ○Sent, no reply | — | — | — | Jun 5, 2025 | - |
| 31090085 | Address change after shipping | Solved | High | Krista Franecki | — | Vilma Gusikowski | — | 2d 1h | ●Responded | 3/5 | — | — | May 30, 2025 | - |