Charlene Towne
josefina.herzog43@yahoo.com
Showing 1 - 42 of 42
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 63080610 | Birthday gift not received | Solved | Low | Charlene Towne | — |  Julie Hodkiewicz | Social | damaged | 2h | ⊘Not fired | — | — | — | May 14, 2026 | - |
| 16437998 | Allergic reaction concern | Closed | Low | Charlene Towne | — |  Jacklyn Dare | wholesalebopisdamaged | 3h | ●Responded | 4/5 | — | — | May 2, 2026 | May 6, 2026 | |
| 13822522 | Cancel order request | Open | Low | Charlene Towne | — |  Tommy Kuvalis | Phone | bopisgift-card | - | —Skipped | — | — | — | Apr 6, 2026 | - |
| 02739145 | Insider tier issue | Solved | Normal | Charlene Towne | — |  Mr. Lonie Hudson | vipshade-match | 4h | ○Sent, no reply | — | — | — | Apr 4, 2026 | - | |
| 33577143 | Pro discount enrollment | Closed | Normal | Charlene Towne | — |  Dr. Mandy McLaughlin | samples | 1h | ⊘Not fired | — | — | — | Apr 3, 2026 | Apr 6, 2026 | |
| 20621402 | Missing items in shipment | Solved | High | Charlene Towne | — |  Chaz Renner | refundloyaltyvip | 1d 20h | ⊘Not fired | — | — | — | Mar 29, 2026 | - | |
| 67142796 | Question about product ingredients | Closed | Urgent | Charlene Towne | — | Julie Hodkiewicz | refund | 2d 21h | ○Sent, no reply | — | — | — | Mar 4, 2026 | Mar 11, 2026 | |
| 34697174 | Where is my order? | Closed | Normal | Charlene Towne | — |  Mr. Eliza Gerhold IV | Chat | fragrancesamplesloyalty | 4h | ●Responded | 5/5 | — | — | Feb 16, 2026 | Feb 19, 2026 |
| 93339795 | Cancel subscription / Auto-replenish | Solved | Normal | Charlene Towne | — |  Yazmin Jast | Chat | damagedapp | 2h | ●Responded | 4/5 | — | — | Feb 14, 2026 | - |
| 62104093 | BOPIS pickup not ready | Solved | Normal | Charlene Towne | — | Jacklyn Dare | Chat | fragranceloyaltyinfluencer | 3h | ●Responded | 5/5 | — | — | Feb 13, 2026 | - |
| 58407655 | Foundation match help | Solved | Normal | Charlene Towne | — |  Garth Dooley | Social | appfragrancerefund | 2d 10h | ⊘Not fired | — | — | — | Feb 12, 2026 | - |
| 51105969 | Insider tier issue | Solved | Normal | Charlene Towne | — | Mr. Lonie Hudson | returns | 2h | ⊘Not fired | — | — | — | Feb 11, 2026 | - | |
| 13168876 | Gift card balance question | Closed | Normal | Charlene Towne | — |  Kip Schroeder IV | Chat | shippingwholesaleinfluencer | 2d 14h | ○Sent, no reply | — | — | — | Feb 9, 2026 | Feb 15, 2026 |
| 33927840 | Refund not received | Open | Normal | Charlene Towne | — |  Lily Raynor | damaged | - | —Skipped | — | — | — | Jan 9, 2026 | - | |
| 39825014 | Question about product ingredients | Solved | High | Charlene Towne | — |  Vilma Gusikowski | Phone | damaged | 6h | ○Sent, no reply | — | — | — | Jan 9, 2026 | - |
| 40022682 | Store experience feedback | Solved | Normal | Charlene Towne | — |  Steve O'Conner | shipping | 10h | ●Responded | 3/5 | — | — | Jan 3, 2026 | - | |
| 79099044 | Wholesale order question | Closed | Urgent | Charlene Towne | — | Chaz Renner | wholesaleshipping | 3d 14h | ○Sent, no reply | — | — | — | Jan 1, 2026 | Jan 9, 2026 | |
| 06839864 | Insider tier issue | Solved | High | Charlene Towne | — | Lily Raynor | — | 19h | ○Sent, no reply | — | — | — | Dec 26, 2025 | - | |
| 70829761 | Gift card balance question | Closed | Normal | Charlene Towne | — | Kip Schroeder IV | — | 3h | ●Responded | 5/5 | — | — | Dec 16, 2025 | Dec 22, 2025 | |
| 58781510 | Return after 30-day window | Solved | Normal | Charlene Towne | — | Jacklyn Dare | Chat | — | 6h | ●Responded | 5/5 | — | — | Dec 10, 2025 | - |
| 60482138 | Item authenticity concern | Solved | Low | Charlene Towne | — | Dr. Mandy McLaughlin | Chat | — | 5h | ○Sent, no reply | — | — | — | Dec 3, 2025 | - |
| 45635837 | Refund not received | Closed | Normal | Charlene Towne | — |  Oscar O'Hara | Chat | fragrancerefund | 17h | ○Sent, no reply | — | — | — | Nov 27, 2025 | Dec 5, 2025 |
| 89841158 | Discount code not working | Solved | Normal | Charlene Towne | — | Garth Dooley | Social | influencer | 23h | ⊘Not fired | — | — | — | Nov 26, 2025 | - |
| 99993165 | Missing items in shipment | Closed | Normal | Charlene Towne | — | Oscar O'Hara | Chat | fragrance | 6h | ○Sent, no reply | — | — | — | Nov 24, 2025 | Nov 30, 2025 |
| 51889460 | App login problem | Solved | Normal | Charlene Towne | — | Jacklyn Dare | Social | — | 12h | ⊘Not fired | — | — | — | Nov 16, 2025 | - |
| 80981087 | Insider tier issue | Solved | Normal | Charlene Towne | — |  Leonard Waters-Howell | samplesshipping | 7h | ○Sent, no reply | — | — | — | Nov 14, 2025 | - | |
| 92798838 | Order arrived damaged | Closed | Low | Charlene Towne | — | Steve O'Conner | Phone | returns | 2d 16h | ●Responded | 4/5 | — | — | Nov 9, 2025 | Nov 13, 2025 |
| 85796911 | Shipping cost question | Solved | Low | Charlene Towne | — | Mr. Eliza Gerhold IV | bopis | 2d 14h | ●Responded | 1/5 | — | — | Oct 27, 2025 | - | |
| 33349721 | Lost package follow-up | Pending | Normal | Charlene Towne | — | Vilma Gusikowski | bopis | - | —Skipped | — | — | — | Oct 23, 2025 | - | |
| 53945326 | Where is my order? | Closed | Normal | Charlene Towne | — | Jacklyn Dare | influencer | 5h | ○Sent, no reply | — | — | — | Oct 7, 2025 | Oct 8, 2025 | |
| 18550543 | Foundation match help | Closed | Normal | Charlene Towne | — |  Mr. Cade Senger | — | 8d 20h | ●Responded | 1/11 | — | — | Oct 1, 2025 | Oct 12, 2025 | |
| 26100580 | Missing samples in order | Solved | Low | Charlene Towne | — | Tommy Kuvalis | influencerbopisapp | 2h | ○Sent, no reply | — | — | — | Sep 26, 2025 | - | |
| 76441261 | Question about product ingredients | Pending | Normal | Charlene Towne | — | Kip Schroeder IV | Chat | loyalty | - | —Skipped | — | — | — | Sep 18, 2025 | - |
| 64262330 | Price match request | Closed | High | Charlene Towne | — |  Kaela Friesen | Chat | shipping | 4h | ○Sent, no reply | — | — | — | Aug 21, 2025 | Aug 24, 2025 |
| 68521760 | Address change after shipping | Solved | Normal | Charlene Towne | — | Yazmin Jast | — | 2h | ○Sent, no reply | — | — | — | Aug 16, 2025 | - | |
| 86266761 | Discount code not working | Solved | High | Charlene Towne | — |  Eula McKenzie | Chat | — | 7h | ○Sent, no reply | — | — | — | Aug 12, 2025 | - |
| 96547891 | Missing items in shipment | Pending | Normal | Charlene Towne | — | Lily Raynor | refundapp | - | —Skipped | — | — | — | Jul 25, 2025 | - | |
| 89550808 | Discount code not working | Closed | High | Charlene Towne | — | Yazmin Jast | influencerappshipping | 22h | ●Responded | 5/5 | — | — | Jul 13, 2025 | Jul 18, 2025 | |
| 85700504 | Pro discount enrollment | Solved | Normal | Charlene Towne | — |  Amely Pacocha | Chat | damagedrefundvip | 5h | ●Responded | 5/5 | — | — | Jun 28, 2025 | - |
| 16427312 | Wholesale order question | Closed | High | Charlene Towne | — |  Ignatius Cummerata | Phone | shade-match | 1h | ○Sent, no reply | — | — | — | Jun 26, 2025 | Jun 30, 2025 |
| 72589541 | Where is my order? | Closed | Low | Charlene Towne | — | Vilma Gusikowski | fragrancedamaged | 1h | ○Sent, no reply | — | — | — | Jun 25, 2025 | Jun 27, 2025 | |
| 20799393 | Refund not received | Closed | Normal | Charlene Towne | — |  Darryl Jacobi | loyaltyshade-match | 16h | ○Sent, no reply | — | — | — | Jun 4, 2025 | Jun 9, 2025 |