Hollie Wunsch
soledad.schmidt@gmail.com
Showing 1 - 44 of 44
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 02253099 | Store experience feedback | Solved | Normal | Hollie Wunsch | — |  Oscar O'Hara | Chat | fragrancevipreturns | 1h | ○Sent, no reply | — | — | — | May 11, 2026 | - |
| 79896419 | App crashes at checkout | Solved | Low | Hollie Wunsch | — |  Garth Dooley | refundgift-cardfragrance | 6h | ⊘Not fired | — | — | — | May 10, 2026 | - | |
| 75975315 | Wholesale order question | Closed | Normal | Hollie Wunsch | — |  Chaz Renner | Chat | — | 15h | ○Sent, no reply | — | — | — | May 5, 2026 | May 12, 2026 |
| 65170089 | Pro discount enrollment | Solved | Low | Hollie Wunsch | — |  Mr. Eliza Gerhold IV | fragranceshippingwholesale | 13h | ⊘Not fired | — | — | — | Apr 29, 2026 | - | |
| 34536818 | Price match request | Closed | Normal | Hollie Wunsch | — |  Mr. Lonie Hudson | shade-match | 14h | ●Responded | 5/5 | — | — | Mar 26, 2026 | Apr 1, 2026 | |
| 78808789 | Return after 30-day window | Solved | Low | Hollie Wunsch | — | Garth Dooley | shade-matchvipshipping | 4h | ○Sent, no reply | — | — | — | Mar 18, 2026 | - | |
| 08367318 | App crashes at checkout | Solved | Normal | Hollie Wunsch | — |  Eula McKenzie | Social | shade-match | 6h | ⊘Not fired | — | — | — | Mar 16, 2026 | - |
| 80206264 | Discount code not working | Solved | High | Hollie Wunsch | — |  Dr. Mandy McLaughlin | damaged | 2h | ○Sent, no reply | — | — | — | Mar 12, 2026 | - | |
| 30679256 | Loyalty points not posting | Closed | Normal | Hollie Wunsch | — |  Vilma Gusikowski | loyaltyvip | 3h | ○Sent, no reply | — | — | — | Mar 7, 2026 | Mar 14, 2026 | |
| 99367864 | Item authenticity concern | Solved | Low | Hollie Wunsch | — |  Kaela Friesen | refund | 4d 23h | ○Sent, no reply | — | — | — | Mar 5, 2026 | - | |
| 30852073 | Cancel order request | Closed | High | Hollie Wunsch | — |  Faith Hilll | Chat | gift-card | 19h | ○Sent, no reply | — | — | — | Mar 4, 2026 | Mar 11, 2026 |
| 95809114 | Price match request | Solved | Low | Hollie Wunsch | — | Kaela Friesen | wholesale | 6d 15h | ○Sent, no reply | — | — | — | Feb 25, 2026 | - | |
| 47277147 | Influencer code not working | Pending | Low | Hollie Wunsch | — | Kaela Friesen | Social | — | - | —Skipped | — | — | — | Feb 20, 2026 | - |
| 15909181 | Gift card balance question | Solved | Urgent | Hollie Wunsch | — |  Yazmin Jast | Phone | shippingshade-matchreturns | 3h | ●Responded | 5/5 | — | — | Feb 18, 2026 | - |
| 87721672 | Loyalty points not posting | Closed | High | Hollie Wunsch | — |  Miss Amber Hintz Sr. | Chat | — | 2d 15h | ○Sent, no reply | — | — | — | Jan 21, 2026 | Jan 30, 2026 |
| 56596333 | Missing items in shipment | Solved | Normal | Hollie Wunsch | — | Chaz Renner | vipwholesaleshipping | 6h | ●Responded | 5/5 | — | — | Jan 17, 2026 | - | |
| 30737275 | Order arrived damaged | Closed | Normal | Hollie Wunsch | — |  Leonard Waters-Howell | Chat | refundshade-matchbopis | 2d 16h | ●Responded | 4/5 | — | — | Jan 1, 2026 | Jan 8, 2026 |
| 43056544 | Klarna / Afterpay split issue | Solved | Normal | Hollie Wunsch | — |  Kip Schroeder IV | fragrancerefundinfluencer | 2d 18h | ○Sent, no reply | — | — | — | Dec 30, 2025 | - | |
| 33540436 | BOPIS order cancelled at store | Solved | Normal | Hollie Wunsch | — |  Amely Pacocha | bopisdamaged | 20h | ●Responded | 10/11 | — | — | Dec 12, 2025 | - | |
| 00775613 | Refund not received | Closed | Normal | Hollie Wunsch | — |  Steve O'Conner | bopis | 7d 4h | ⊘Not fired | — | — | — | Dec 11, 2025 | Dec 24, 2025 | |
| 62956092 | Cancel subscription / Auto-replenish | Closed | Normal | Hollie Wunsch | — | Mr. Lonie Hudson | Chat | — | 4h | ○Sent, no reply | — | — | — | Dec 9, 2025 | Dec 15, 2025 |
| 54020050 | Return after 30-day window | Solved | Normal | Hollie Wunsch | — | Chaz Renner | Phone | returns | 2h | ○Sent, no reply | — | — | — | Dec 7, 2025 | - |
| 54285039 | Shipping cost question | Solved | Normal | Hollie Wunsch | — | Vilma Gusikowski | Chat | — | 5h | ○Sent, no reply | — | — | — | Nov 19, 2025 | - |
| 63342150 | Restock alert for backorder | Open | Normal | Hollie Wunsch | — | Mr. Lonie Hudson | vip | - | —Skipped | — | — | — | Nov 18, 2025 | - | |
| 63373009 | Shipping cost question | Solved | Normal | Hollie Wunsch | — |  Jacklyn Dare | Chat | — | 12h | ○Sent, no reply | — | — | — | Nov 16, 2025 | - |
| 00485989 | Birthday gift not received | Solved | Normal | Hollie Wunsch | — | Oscar O'Hara | fragranceloyaltybopis | 15h | ○Sent, no reply | — | — | — | Nov 10, 2025 | - | |
| 10910901 | Gift card balance question | Solved | Normal | Hollie Wunsch | — |  Darryl Jacobi | — | 1d 17h | ⊘Not fired | — | — | — | Nov 10, 2025 | - | |
| 02794859 | Klarna / Afterpay split issue | Pending | Low | Hollie Wunsch | — | Amely Pacocha | vipsamplesfragrance | - | —Skipped | — | — | — | Oct 31, 2025 | - | |
| 35086210 | Address change after shipping | Solved | Normal | Hollie Wunsch | — | Vilma Gusikowski | loyalty | 22h | ○Sent, no reply | — | — | — | Oct 31, 2025 | - | |
| 79426296 | Klarna / Afterpay split issue | Solved | High | Hollie Wunsch | — |  Lily Raynor | Chat | — | 4h | ○Sent, no reply | — | — | — | Oct 29, 2025 | - |
| 51326085 | Missing samples in order | Closed | Normal | Hollie Wunsch | — | Miss Amber Hintz Sr. | damaged | 4h | ●Responded | 4/5 | — | — | Oct 7, 2025 | Oct 8, 2025 | |
| 03055050 | Wrong shade sent | Solved | Low | Hollie Wunsch | — | Vilma Gusikowski | Phone | refundinfluencergift-card | 4h | ●Responded | 5/5 | — | — | Oct 1, 2025 | - |
| 96422584 | BOPIS order cancelled at store | Solved | High | Hollie Wunsch | — | Garth Dooley | Chat | refundappwholesale | 8h | ●Responded | 1/5 | — | — | Sep 26, 2025 | - |
| 30037489 | Influencer code not working | Pending | Normal | Hollie Wunsch | — | Miss Amber Hintz Sr. | bopisinfluencer | - | —Skipped | — | — | — | Sep 19, 2025 | - | |
| 33401471 | Allergic reaction concern | Pending | Low | Hollie Wunsch | — | Leonard Waters-Howell | Chat | shade-matchfragrance | - | —Skipped | — | — | — | Aug 24, 2025 | - |
| 90256373 | BOPIS order cancelled at store | Solved | High | Hollie Wunsch | — |  Julie Hodkiewicz | Social | returns | 19h | ⊘Not fired | — | — | — | Aug 8, 2025 | - |
| 51989931 | Lost package follow-up | Closed | High | Hollie Wunsch | — | Miss Amber Hintz Sr. | loyaltyreturnsgift-card | 4h | ●Responded | 9/11 | — | — | Aug 5, 2025 | Aug 12, 2025 | |
| 96087813 | App login problem | Solved | Normal | Hollie Wunsch | — | Amely Pacocha | samplesgift-card | 1h | ●Responded | 5/5 | — | — | Jul 25, 2025 | - | |
| 16408607 | Question about product ingredients | Solved | Normal | Hollie Wunsch | — | Kaela Friesen | apployaltyfragrance | 2h | ○Sent, no reply | — | — | — | Jul 7, 2025 | - | |
| 47231423 | Foundation match help | Open | Normal | Hollie Wunsch | — |  Mr. Cade Senger | shade-matchshipping | - | —Skipped | — | — | — | Jul 3, 2025 | - | |
| 75480236 | Allergic reaction concern | Solved | Normal | Hollie Wunsch | — | Faith Hilll | Social | loyaltyshipping | 2d 2h | ⊘Not fired | — | — | — | Jun 25, 2025 | - |
| 23603734 | Loyalty points not posting | Pending | Normal | Hollie Wunsch | — |  Tommy Kuvalis | Chat | gift-cardapp | - | —Skipped | — | — | — | Jun 23, 2025 | - |
| 31393105 | Price match request | Pending | Low | Hollie Wunsch | — | Miss Amber Hintz Sr. | wholesaleloyalty | - | —Skipped | — | — | — | Jun 18, 2025 | - | |
| 77049736 | Restock alert for backorder | Solved | Normal | Hollie Wunsch | — | Kaela Friesen | Chat | app | 4h | ●Responded | 5/5 | — | — | May 29, 2025 | - |