Opal Considine
lorenzo.kris48@yahoo.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61345688 | Gift card balance question | Solved | High | — | refund | 2d 9h | ●Responded | 3/5 | — | — | May 22, 2026 | - | |||
| 33757242 | Item authenticity concern | Open | High | — | Chat | fragrancevip | - | —Skipped | — | — | — | Apr 30, 2026 | - | ||
| 26514766 | Where is my order? | Closed | Normal | — | Chat | — | 22h | ⊘Not fired | — | — | — | Apr 28, 2026 | May 6, 2026 | ||
| 02819451 | BOPIS order cancelled at store | Solved | Normal | — | Chat | — | 2d 14h | ⊘Not fired | — | — | — | Apr 24, 2026 | - | ||
| 23422683 | Wholesale order question | Solved | Low | — | gift-cardbopisinfluencer | 3h | ○Sent, no reply | — | — | — | Apr 18, 2026 | - | |||
| 58724524 | Gift card balance question | Solved | Normal | — | Chat | shippinginfluencersamples | 4h | ⊘Not fired | — | — | — | Apr 9, 2026 | - | ||
| 49701994 | Return after 30-day window | Pending | Normal | — | Chat | — | - | —Skipped | — | — | — | Apr 5, 2026 | - | ||
| 56224395 | Pro discount enrollment | Open | Normal | — | Chat | fragrancesamplesreturns | - | —Skipped | — | — | — | Mar 27, 2026 | - | ||
| 61661409 | App login problem | Solved | High | — | shade-matchloyalty | 2d 3h | ○Sent, no reply | — | — | — | Mar 19, 2026 | - | |||
| 53917898 | Item authenticity concern | Solved | Urgent | — | Social | — | 12h | ⊘Not fired | — | — | — | Mar 9, 2026 | - | ||
| 38134743 | Gift card balance question | Open | High | — | returnswholesale | - | —Skipped | — | — | — | Mar 4, 2026 | - | |||
| 03327348 | Restock alert for backorder | Solved | Normal | — | Chat | — | 3h | ⊘Not fired | — | — | — | Feb 28, 2026 | - | ||
| 50266437 | Cancel subscription / Auto-replenish | Solved | Normal | — | Social | — | 22h | ⊘Not fired | — | — | — | Feb 27, 2026 | - | ||
| 81962014 | Price match request | Closed | Low | — | samples | 8h | ⊘Not fired | — | — | — | Feb 26, 2026 | Mar 2, 2026 | |||
| 16830406 | Birthday gift not received | Closed | Normal | — | — | 2h | ●Responded | 10/11 | — | — | Feb 12, 2026 | Feb 18, 2026 | |||
| 79380589 | App crashes at checkout | Closed | Normal | — | Chat | shade-match | 5h | ○Sent, no reply | — | — | — | Feb 11, 2026 | Feb 17, 2026 | ||
| 02095419 | Cancel subscription / Auto-replenish | Solved | Normal | — | — | 1h | ○Sent, no reply | — | — | — | Feb 9, 2026 | - | |||
| 67684680 | Cancel order request | Closed | Low | — | — | 7d 13h | ●Responded | 4/11 | — | — | Jan 23, 2026 | Feb 5, 2026 | |||
| 76464775 | Store experience feedback | Solved | Normal | — | vip | 4h | ●Responded | 2/5 | — | — | Jan 17, 2026 | - | |||
| 48768453 | Store experience feedback | Closed | Normal | — | returnsgift-carddamaged | 15h | ○Sent, no reply | — | — | — | Jan 11, 2026 | Jan 13, 2026 | |||
| 52415842 | Store experience feedback | Pending | Normal | — | Chat | returnsrefundshade-match | - | —Skipped | — | — | — | Dec 30, 2025 | - | ||
| 88833328 | Return after 30-day window | Solved | High | — | — | 10h | ○Sent, no reply | — | — | — | Dec 27, 2025 | - | |||
| 04218272 | Where is my order? | Pending | Normal | — | gift-cardreturns | - | —Skipped | — | — | — | Nov 26, 2025 | - | |||
| 76753768 | Influencer code not working | Pending | Urgent | — | Phone | loyalty | - | —Skipped | — | — | — | Nov 25, 2025 | - | ||
| 90488453 | Gift card balance question | Solved | Normal | — | damagedloyalty | 11h | ●Responded | 5/5 | — | — | Nov 22, 2025 | - | |||
| 68238457 | Missing samples in order | Closed | Normal | — | app | 1d | ○Sent, no reply | — | — | — | Nov 19, 2025 | Nov 22, 2025 | |||
| 64795834 | Pro discount enrollment | Closed | Normal | — | — | 4h | ○Sent, no reply | — | — | — | Nov 14, 2025 | Nov 16, 2025 | |||
| 70582794 | BOPIS pickup not ready | Solved | Normal | — | Chat | gift-cardwholesalebopis | 6h | ⊘Not fired | — | — | — | Nov 11, 2025 | - | ||
| 35147782 | Missing samples in order | Pending | Low | — | — | - | —Skipped | — | — | — | Nov 6, 2025 | - | |||
| 32003465 | Insider tier issue | Solved | Normal | — | fragranceshipping | 3h | ●Responded | 4/5 | — | — | Nov 3, 2025 | - | |||
| 41955504 | Wholesale order question | Closed | Normal | — | fragranceapp | 16h | ⊘Not fired | — | — | — | Nov 1, 2025 | Nov 6, 2025 | |||
| 70178576 | Where is my order? | Solved | Normal | — | Chat | — | 1d 12h | ●Responded | 4/11 | — | — | Oct 27, 2025 | - | ||
| 54947031 | Refund not received | Solved | High | — | Chat | — | 6h | ●Responded | 7/11 | — | — | Oct 25, 2025 | - | ||
| 61313363 | Pro discount enrollment | Closed | Normal | — | returnsfragrancegift-card | 2h | ●Responded | 2/5 | — | — | Oct 24, 2025 | Oct 27, 2025 | |||
| 84189863 | BOPIS order cancelled at store | Solved | High | — | Chat | loyalty | 4h | ●Responded | 5/5 | — | — | Oct 18, 2025 | - | ||
| 51535824 | Refund not received | Closed | Low | — | shade-matchapp | 1d 16h | ○Sent, no reply | — | — | — | Oct 15, 2025 | Oct 22, 2025 | |||
| 74070606 | Missing items in shipment | Solved | Normal | — | returns | 4h | ○Sent, no reply | — | — | — | Oct 11, 2025 | - | |||
| 45373171 | BOPIS pickup not ready | Solved | Low | — | returnsfragrance | 2h | ●Responded | 1/5 | — | — | Oct 3, 2025 | - | |||
| 81266027 | Wholesale order question | Pending | Normal | — | Chat | returns | - | —Skipped | — | — | — | Sep 29, 2025 | - | ||
| 94911483 | Refund not received | Pending | Low | — | — | - | —Skipped | — | — | — | Sep 18, 2025 | - | |||
| 79893191 | Cancel subscription / Auto-replenish | Solved | Normal | — | vipwholesalegift-card | 7d 8h | ○Sent, no reply | — | — | — | Sep 12, 2025 | - | |||
| 24396296 | Wrong shade sent | Solved | Low | — | samplesvipdamaged | 14h | ⊘Not fired | — | — | — | Sep 5, 2025 | - | |||
| 80292363 | Return after 30-day window | Open | Normal | — | — | - | —Skipped | — | — | — | Sep 2, 2025 | - | |||
| 24215918 | BOPIS order cancelled at store | Solved | High | — | shippingdamaged | 20h | ●Responded | 4/5 | — | — | Aug 15, 2025 | - | |||
| 97405433 | BOPIS order cancelled at store | Closed | Normal | — | Chat | viprefund | 6h | ○Sent, no reply | — | — | — | Aug 8, 2025 | Aug 11, 2025 | ||
| 98830208 | Shipping cost question | Closed | Normal | — | Social | returnsloyalty | 18h | ⊘Not fired | — | — | — | Aug 6, 2025 | Aug 13, 2025 | ||
| 02493858 | Shipping cost question | Solved | Normal | — | fragranceappreturns | 1h | ●Responded | 4/5 | — | — | Aug 4, 2025 | - | |||
| 43002784 | Return after 30-day window | Solved | Normal | — | shippingloyaltygift-card | 4h | ●Responded | 10/11 | — | — | Aug 1, 2025 | - | |||
| 29068983 | Cancel order request | Solved | Normal | — | fragrance | 1d 23h | ●Responded | 4/5 | — | — | Jul 25, 2025 | - | |||
| 02292394 | Missing samples in order | Closed | Normal | — | Chat | influencersamples | 18h | ●Responded | 5/5 | — | — | Jun 25, 2025 | Jul 1, 2025 |