Shelia Franecki
mae.satterfield-schowalter77@hotmail.com
Showing 1 - 38 of 38
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 63513272 | Wholesale order question | Solved | Low | Shelia Franecki | — |  Yazmin Jast | — | 2d 12h | ○Sent, no reply | — | — | — | May 16, 2026 | - | |
| 87314637 | App login problem | Closed | Low | Shelia Franecki | — |  Lily Raynor | appbopis | 10h | ●Responded | 3/5 | — | — | May 7, 2026 | May 14, 2026 | |
| 94843868 | Question about product ingredients | Solved | Normal | Shelia Franecki | — | Yazmin Jast | appdamaged | 11h | ○Sent, no reply | — | — | — | Apr 17, 2026 | - | |
| 19980007 | Foundation match help | Solved | Normal | Shelia Franecki | — |  Miss Amber Hintz Sr. | — | 20h | ⊘Not fired | — | — | — | Apr 16, 2026 | - | |
| 68064581 | Birthday gift not received | Solved | Normal | Shelia Franecki | — |  Oscar O'Hara | Chat | wholesale | 10h | ●Responded | 4/5 | — | — | Apr 10, 2026 | - |
| 29672020 | Shipping cost question | Solved | Normal | Shelia Franecki | — |  Mr. Lonie Hudson | Social | refund | 16h | ⊘Not fired | — | — | — | Feb 18, 2026 | - |
| 93061452 | Order arrived damaged | Solved | Normal | Shelia Franecki | — |  Leonard Waters-Howell | gift-cardbopisvip | 2d 15h | ○Sent, no reply | — | — | — | Feb 13, 2026 | - | |
| 37799286 | Question about product ingredients | Solved | High | Shelia Franecki | — |  Julie Hodkiewicz | shippingdamaged | 2h | ○Sent, no reply | — | — | — | Jan 30, 2026 | - | |
| 60928982 | Where is my order? | Solved | Normal | Shelia Franecki | — | Mr. Lonie Hudson | app | 2d 1h | ●Responded | 3/5 | — | — | Jan 24, 2026 | - | |
| 79215299 | Insider tier issue | Closed | Normal | Shelia Franecki | — | Leonard Waters-Howell | refundgift-card | 4h | ●Responded | 4/5 | — | — | Jan 15, 2026 | Jan 19, 2026 | |
| 02915332 | App crashes at checkout | Closed | Low | Shelia Franecki | — |  Darryl Jacobi | loyalty | 5h | ●Responded | 5/5 | — | — | Jan 13, 2026 | Jan 14, 2026 | |
| 67367077 | Allergic reaction concern | Pending | Normal | Shelia Franecki | — |  Eula McKenzie | — | - | —Skipped | — | — | — | Dec 11, 2025 | - | |
| 35731421 | Address change after shipping | Solved | Normal | Shelia Franecki | — | Miss Amber Hintz Sr. | Chat | — | 3h | ○Sent, no reply | — | — | — | Dec 11, 2025 | - |
| 05278826 | Wrong shade sent | Closed | Normal | Shelia Franecki | — | Darryl Jacobi | gift-card | 5h | ○Sent, no reply | — | — | — | Nov 11, 2025 | Nov 14, 2025 | |
| 37815259 | BOPIS order cancelled at store | Solved | High | Shelia Franecki | — |  Ignatius Cummerata | Chat | samplesloyalty | 5h | ○Sent, no reply | — | — | — | Nov 4, 2025 | - |
| 51213533 | Wrong shade sent | Closed | Low | Shelia Franecki | — |  Kaela Friesen | samplesshippingreturns | 19h | ○Sent, no reply | — | — | — | Oct 22, 2025 | Oct 28, 2025 | |
| 75040196 | Shipping cost question | Solved | Normal | Shelia Franecki | — |  Chaz Renner | loyaltybopis | 6h | ○Sent, no reply | — | — | — | Oct 21, 2025 | - | |
| 94315406 | Return after 30-day window | Solved | Normal | Shelia Franecki | — |  Garth Dooley | — | 1d | ○Sent, no reply | — | — | — | Oct 10, 2025 | - | |
| 62243019 | Return after 30-day window | Closed | Normal | Shelia Franecki | — |  Tommy Kuvalis | Chat | — | 7h | ○Sent, no reply | — | — | — | Oct 9, 2025 | Oct 15, 2025 |
| 86791241 | Wrong shade sent | Closed | Normal | Shelia Franecki | — | Kaela Friesen | influencerreturnsdamaged | 2h | ○Sent, no reply | — | — | — | Oct 4, 2025 | Oct 9, 2025 | |
| 24577696 | Question about product ingredients | Solved | Low | Shelia Franecki | — | Mr. Lonie Hudson | Chat | wholesalesamples | 19h | ○Sent, no reply | — | — | — | Sep 13, 2025 | - |
| 60903788 | Cancel subscription / Auto-replenish | Solved | Normal | Shelia Franecki | — | Julie Hodkiewicz | Chat | appshade-matchbopis | 2h | ○Sent, no reply | — | — | — | Sep 13, 2025 | - |
| 31341162 | Question about product ingredients | Closed | Low | Shelia Franecki | — | Eula McKenzie | Chat | — | 6h | ⊘Not fired | — | — | — | Sep 9, 2025 | Sep 15, 2025 |
| 69476632 | Price match request | Solved | Urgent | Shelia Franecki | — |  Mr. Cade Senger | Chat | samplesdamaged | 4h | ●Responded | 4/5 | — | — | Sep 8, 2025 | - |
| 83013992 | Lost package follow-up | Solved | Normal | Shelia Franecki | — |  Jacklyn Dare | Phone | — | 22h | ●Responded | 1/5 | — | — | Sep 3, 2025 | - |
| 57125356 | Restock alert for backorder | Closed | Normal | Shelia Franecki | — |  Steve O'Conner | bopisreturns | 3h | ●Responded | 5/5 | — | — | Aug 26, 2025 | Aug 27, 2025 | |
| 26719573 | Foundation match help | Closed | Normal | Shelia Franecki | — | Garth Dooley | — | 1h | ○Sent, no reply | — | — | — | Aug 22, 2025 | Aug 28, 2025 | |
| 95504557 | Cancel order request | Closed | Normal | Shelia Franecki | — | Eula McKenzie | shade-match | 2h | ●Responded | 9/11 | — | — | Aug 15, 2025 | Aug 17, 2025 | |
| 79596720 | Birthday gift not received | Closed | Normal | Shelia Franecki | — |  Faith Hilll | — | 5h | ○Sent, no reply | — | — | — | Aug 6, 2025 | Aug 8, 2025 | |
| 73899687 | Allergic reaction concern | Closed | Normal | Shelia Franecki | — | Eula McKenzie | damagedwholesale | 1d 6h | ●Responded | 4/5 | — | — | Jul 27, 2025 | Aug 1, 2025 | |
| 65917672 | App crashes at checkout | Closed | High | Shelia Franecki | — | Eula McKenzie | — | 3h | ○Sent, no reply | — | — | — | Jul 25, 2025 | Jul 26, 2025 | |
| 97900966 | Gift card balance question | Solved | Low | Shelia Franecki | — |  Katrina Johns | Social | shade-matchloyalty | 4d 15h | ⊘Not fired | — | — | — | Jun 24, 2025 | - |
| 23208567 | Shipping cost question | Open | High | Shelia Franecki | — | Faith Hilll | shade-matchdamaged | - | —Skipped | — | — | — | Jun 20, 2025 | - | |
| 31904476 | Address change after shipping | Solved | Low | Shelia Franecki | — | Julie Hodkiewicz | Social | — | 10d | ⊘Not fired | — | — | — | Jun 17, 2025 | - |
| 28113860 | App crashes at checkout | Solved | Normal | Shelia Franecki | — | Lily Raynor | fragrance | 9h | ○Sent, no reply | — | — | — | Jun 13, 2025 | - | |
| 91104278 | Gift card balance question | Solved | Urgent | Shelia Franecki | — |  Kip Schroeder IV | Chat | wholesalebopis | 13h | ●Responded | 10/11 | — | — | Jun 8, 2025 | - |
| 76580957 | Missing items in shipment | Pending | High | Shelia Franecki | — |  Mr. Eliza Gerhold IV | Chat | gift-cardloyalty | - | —Skipped | — | — | — | May 30, 2025 | - |
| 76723445 | Influencer code not working | Solved | Low | Shelia Franecki | — |  Vilma Gusikowski | shippingapp | 15h | ○Sent, no reply | — | — | — | May 27, 2025 | - |