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CustomersShelia Franecki

Shelia Franecki

mae.satterfield-schowalter77@hotmail.com
Tickets38Responses11
Showing 1 - 38 of 38
External ID
Subject
Status
Priority
Customer
Company
Assigned to
Channel
Tags
Resolution
Survey state
Response
QA
Signals
Created
Closed
63513272Wholesale order questionSolvedLowShelia Franecki—Yazmin JastEmail—2d 12h○Sent, no reply———May 16, 2026-
87314637App login problemClosedLowShelia Franecki—Lily RaynorEmail
appbopis
10h●Responded3/5——May 7, 2026May 14, 2026
94843868Question about product ingredientsSolvedNormalShelia Franecki—Yazmin JastEmail
appdamaged
11h○Sent, no reply———Apr 17, 2026-
19980007Foundation match helpSolvedNormalShelia Franecki—Miss Amber Hintz Sr.Email—20h⊘Not fired———Apr 16, 2026-
68064581Birthday gift not receivedSolvedNormalShelia Franecki—Oscar O'HaraChat
wholesale
10h●Responded4/5——Apr 10, 2026-
29672020Shipping cost questionSolvedNormalShelia Franecki—Mr. Lonie HudsonSocial
refund
16h⊘Not fired———Feb 18, 2026-
93061452Order arrived damagedSolvedNormalShelia Franecki—Leonard Waters-HowellEmail
gift-cardbopisvip
2d 15h○Sent, no reply———Feb 13, 2026-
37799286Question about product ingredientsSolvedHighShelia Franecki—Julie HodkiewiczEmail
shippingdamaged
2h○Sent, no reply———Jan 30, 2026-
60928982Where is my order?SolvedNormalShelia Franecki—Mr. Lonie HudsonEmail
app
2d 1h●Responded3/5——Jan 24, 2026-
79215299Insider tier issueClosedNormalShelia Franecki—Leonard Waters-HowellEmail
refundgift-card
4h●Responded4/5——Jan 15, 2026Jan 19, 2026
02915332App crashes at checkoutClosedLowShelia Franecki—Darryl JacobiEmail
loyalty
5h●Responded5/5——Jan 13, 2026Jan 14, 2026
67367077Allergic reaction concernPendingNormalShelia Franecki—Eula McKenzieEmail—-—Skipped———Dec 11, 2025-
35731421Address change after shippingSolvedNormalShelia Franecki—Miss Amber Hintz Sr.Chat—3h○Sent, no reply———Dec 11, 2025-
05278826Wrong shade sentClosedNormalShelia Franecki—Darryl JacobiEmail
gift-card
5h○Sent, no reply———Nov 11, 2025Nov 14, 2025
37815259BOPIS order cancelled at storeSolvedHighShelia Franecki—Ignatius CummerataChat
samplesloyalty
5h○Sent, no reply———Nov 4, 2025-
51213533Wrong shade sentClosedLowShelia Franecki—Kaela FriesenEmail
samplesshippingreturns
19h○Sent, no reply———Oct 22, 2025Oct 28, 2025
75040196Shipping cost questionSolvedNormalShelia Franecki—Chaz RennerEmail
loyaltybopis
6h○Sent, no reply———Oct 21, 2025-
94315406Return after 30-day windowSolvedNormalShelia Franecki—Garth DooleyEmail—1d○Sent, no reply———Oct 10, 2025-
62243019Return after 30-day windowClosedNormalShelia Franecki—Tommy KuvalisChat—7h○Sent, no reply———Oct 9, 2025Oct 15, 2025
86791241Wrong shade sentClosedNormalShelia Franecki—Kaela FriesenEmail
influencerreturnsdamaged
2h○Sent, no reply———Oct 4, 2025Oct 9, 2025
24577696Question about product ingredientsSolvedLowShelia Franecki—Mr. Lonie HudsonChat
wholesalesamples
19h○Sent, no reply———Sep 13, 2025-
60903788Cancel subscription / Auto-replenishSolvedNormalShelia Franecki—Julie HodkiewiczChat
appshade-matchbopis
2h○Sent, no reply———Sep 13, 2025-
31341162Question about product ingredientsClosedLowShelia Franecki—Eula McKenzieChat—6h⊘Not fired———Sep 9, 2025Sep 15, 2025
69476632Price match requestSolvedUrgentShelia Franecki—Mr. Cade SengerChat
samplesdamaged
4h●Responded4/5——Sep 8, 2025-
83013992Lost package follow-upSolvedNormalShelia Franecki—Jacklyn DarePhone—22h●Responded1/5——Sep 3, 2025-
57125356Restock alert for backorderClosedNormalShelia Franecki—Steve O'ConnerEmail
bopisreturns
3h●Responded5/5——Aug 26, 2025Aug 27, 2025
26719573Foundation match helpClosedNormalShelia Franecki—Garth DooleyEmail—1h○Sent, no reply———Aug 22, 2025Aug 28, 2025
95504557Cancel order requestClosedNormalShelia Franecki—Eula McKenzieEmail
shade-match
2h●Responded9/11——Aug 15, 2025Aug 17, 2025
79596720Birthday gift not receivedClosedNormalShelia Franecki—Faith HilllEmail—5h○Sent, no reply———Aug 6, 2025Aug 8, 2025
73899687Allergic reaction concernClosedNormalShelia Franecki—Eula McKenzieEmail
damagedwholesale
1d 6h●Responded4/5——Jul 27, 2025Aug 1, 2025
65917672App crashes at checkoutClosedHighShelia Franecki—Eula McKenzieEmail—3h○Sent, no reply———Jul 25, 2025Jul 26, 2025
97900966Gift card balance questionSolvedLowShelia Franecki—Katrina JohnsSocial
shade-matchloyalty
4d 15h⊘Not fired———Jun 24, 2025-
23208567Shipping cost questionOpenHighShelia Franecki—Faith HilllEmail
shade-matchdamaged
-—Skipped———Jun 20, 2025-
31904476Address change after shippingSolvedLowShelia Franecki—Julie HodkiewiczSocial—10d⊘Not fired———Jun 17, 2025-
28113860App crashes at checkoutSolvedNormalShelia Franecki—Lily RaynorEmail
fragrance
9h○Sent, no reply———Jun 13, 2025-
91104278Gift card balance questionSolvedUrgentShelia Franecki—Kip Schroeder IVChat
wholesalebopis
13h●Responded10/11——Jun 8, 2025-
76580957Missing items in shipmentPendingHighShelia Franecki—Mr. Eliza Gerhold IVChat
gift-cardloyalty
-—Skipped———May 30, 2025-
76723445Influencer code not workingSolvedLowShelia Franecki—Vilma GusikowskiEmail
shippingapp
15h○Sent, no reply———May 27, 2025-
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Properties

Customer
Name
Shelia Franecki
Email
mae.satterfield-schowalter77@hotmail.com
Loyalty tier
Gold
Company
—
Skin type
—
Loyalty points
5,974
Lifetime spend
7,639
Last purchase
May 6, 2026
Skin tone
—
Foundation shade
57N
Skin concerns
dryness, redness
Allergies / restrictions
nut-allergy, paraben-free
Favorite brands
—
YTD spend
—
App installed
—
App last opened
Apr 12, 2026
Email subscribed
Yes
Marketing segment
new-customer
Last purchase amount
29
Total orders
33
Preferred category
fragrance
Tickets
Tickets
38
Last seen
May 16, 2026
Responses
Avg rating
4.73