Mr. Benjamin Ryan
freddie.pagac@yahoo.com
Showing 1 - 48 of 48
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 69061067 | Where is my order? | Solved | Normal | — | influencervip | 1d 6h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |||
| 78035784 | Return after 30-day window | Closed | Normal | — | shippingloyaltygift-card | 16h | ●Responded | 5/5 | — | — | May 21, 2026 | May 25, 2026 | |||
| 38902986 | Foundation match help | Solved | Normal | — | Chat | returnsshade-matchloyalty | 3h | ⊘Not fired | — | — | — | May 16, 2026 | - | ||
| 32728522 | Price match request | Closed | Low | — | Chat | shipping | 12h | ○Sent, no reply | — | — | — | May 16, 2026 | May 24, 2026 | ||
| 51581796 | Influencer code not working | Solved | Normal | — | Chat | — | 13h | ●Responded | 9/11 | — | — | May 8, 2026 | - | ||
| 92403261 | Shipping cost question | Solved | High | — | Chat | returnsfragrance | 7d 23h | ○Sent, no reply | — | — | — | Apr 24, 2026 | - | ||
| 55906302 | Insider tier issue | Closed | Normal | — | gift-cardloyaltyapp | 2d 12h | ○Sent, no reply | — | — | — | Apr 12, 2026 | Apr 22, 2026 | |||
| 19735730 | Birthday gift not received | Solved | Normal | — | Chat | returnswholesalefragrance | 1h | ●Responded | 4/5 | — | — | Apr 9, 2026 | - | ||
| 85005905 | Gift card balance question | Solved | Normal | — | Phone | influencer | 8h | ○Sent, no reply | — | — | — | Mar 4, 2026 | - | ||
| 86764459 | Store experience feedback | Solved | Low | — | bopis | 6h | ⊘Not fired | — | — | — | Feb 28, 2026 | - | |||
| 89273436 | Restock alert for backorder | Closed | Normal | — | — | 2d 22h | ⊘Not fired | — | — | — | Feb 24, 2026 | Mar 1, 2026 | |||
| 84231740 | App crashes at checkout | Solved | Low | — | loyaltyrefund | 2h | ○Sent, no reply | — | — | — | Feb 24, 2026 | - | |||
| 90246330 | Klarna / Afterpay split issue | Solved | Normal | — | Chat | — | 6h | ○Sent, no reply | — | — | — | Feb 8, 2026 | - | ||
| 44447604 | Restock alert for backorder | Solved | Normal | — | — | 2h | ○Sent, no reply | — | — | — | Feb 6, 2026 | - | |||
| 53498073 | Restock alert for backorder | Solved | Normal | — | Chat | samples | 14h | ●Responded | 4/11 | — | — | Feb 3, 2026 | - | ||
| 95474419 | Address change after shipping | Open | Normal | — | Chat | gift-cardsamples | - | —Skipped | — | — | — | Jan 25, 2026 | - | ||
| 36864980 | Return after 30-day window | Closed | Normal | — | Chat | — | 5h | ○Sent, no reply | — | — | — | Jan 19, 2026 | Jan 25, 2026 | ||
| 96146932 | Birthday gift not received | Solved | Normal | — | vip | 20h | ○Sent, no reply | — | — | — | Jan 7, 2026 | - | |||
| 74863567 | Where is my order? | Solved | Normal | — | refund | 22h | ●Responded | 1/5 | — | — | Jan 5, 2026 | - | |||
| 12708647 | Birthday gift not received | Solved | Low | — | bopis | 3h | ⊘Not fired | — | — | — | Jan 1, 2026 | - | |||
| 94913563 | Question about product ingredients | Closed | High | — | Chat | shade-match | 2h | ⊘Not fired | — | — | — | Dec 4, 2025 | Dec 10, 2025 | ||
| 46161869 | Shipping cost question | Solved | Normal | — | samplesdamaged | 5h | ●Responded | 3/5 | — | — | Dec 3, 2025 | - | |||
| 96690049 | Refund not received | Pending | High | — | Phone | fragrancewholesale | - | —Skipped | — | — | — | Dec 1, 2025 | - | ||
| 27761545 | BOPIS order cancelled at store | Open | Normal | — | Chat | influencer | - | —Skipped | — | — | — | Oct 31, 2025 | - | ||
| 15341400 | Wholesale order question | Closed | High | — | Phone | returnsgift-card | 17h | ○Sent, no reply | — | — | — | Oct 31, 2025 | Nov 5, 2025 | ||
| 93675544 | Address change after shipping | Closed | Urgent | — | bopis | 19h | ○Sent, no reply | — | — | — | Oct 27, 2025 | Oct 30, 2025 | |||
| 77683886 | Missing samples in order | Solved | High | — | shippingloyaltyapp | 19h | ○Sent, no reply | — | — | — | Oct 22, 2025 | - | |||
| 48437401 | Store experience feedback | Closed | Low | — | Social | viployalty | 6h | ⊘Not fired | — | — | — | Oct 17, 2025 | Oct 24, 2025 | ||
| 34787435 | App crashes at checkout | Solved | Low | — | Chat | — | 1h | ○Sent, no reply | — | — | — | Oct 6, 2025 | - | ||
| 74236285 | Item authenticity concern | Solved | Normal | — | Chat | fragrancevip | 14h | ⊘Not fired | — | — | — | Sep 16, 2025 | - | ||
| 67705754 | Cancel order request | Solved | Low | — | Phone | wholesalerefund | 4h | ●Responded | 5/5 | — | — | Sep 9, 2025 | - | ||
| 59732549 | Cancel order request | Solved | Normal | — | — | 4h | ○Sent, no reply | — | — | — | Sep 9, 2025 | - | |||
| 86687928 | Where is my order? | Solved | Low | — | — | 2d 18h | ○Sent, no reply | — | — | — | Aug 29, 2025 | - | |||
| 43875545 | Price match request | Solved | Normal | — | Chat | returnssamplesinfluencer | 12h | ○Sent, no reply | — | — | — | Aug 25, 2025 | - | ||
| 53338853 | Klarna / Afterpay split issue | Open | Normal | — | refundloyalty | - | —Skipped | — | — | — | Aug 23, 2025 | - | |||
| 89366202 | Loyalty points not posting | Pending | Normal | — | Chat | — | - | —Skipped | — | — | — | Aug 15, 2025 | - | ||
| 29663414 | Allergic reaction concern | Closed | High | — | — | 16h | ○Sent, no reply | — | — | — | Aug 9, 2025 | Aug 11, 2025 | |||
| 81501370 | Allergic reaction concern | Solved | Normal | — | fragrance | 1h | ●Responded | 4/5 | — | — | Aug 7, 2025 | - | |||
| 85395578 | Refund not received | Solved | Low | — | Phone | wholesalesamplesgift-card | 7h | ●Responded | 1/5 | — | — | Aug 6, 2025 | - | ||
| 24719919 | App crashes at checkout | Solved | Normal | — | Chat | — | 5h | ●Responded | 4/5 | — | — | Aug 1, 2025 | - | ||
| 15648308 | Insider tier issue | Pending | Normal | — | Social | refundreturnsdamaged | - | —Skipped | — | — | — | Jul 16, 2025 | - | ||
| 74512239 | Where is my order? | Closed | Normal | — | Phone | vipappreturns | 5h | ●Responded | 3/5 | — | — | Jul 12, 2025 | Jul 16, 2025 | ||
| 51344915 | BOPIS pickup not ready | Solved | Normal | — | Social | refund | 3h | ⊘Not fired | — | — | — | Jul 1, 2025 | - | ||
| 35806013 | Wrong shade sent | Solved | Normal | — | Chat | wholesale | 3d 21h | ○Sent, no reply | — | — | — | Jun 23, 2025 | - | ||
| 25937860 | Lost package follow-up | Solved | High | — | gift-card | 19h | ⊘Not fired | — | — | — | Jun 19, 2025 | - | |||
| 78111411 | Wholesale order question | Solved | Normal | — | Chat | — | 6h | ○Sent, no reply | — | — | — | Jun 6, 2025 | - | ||
| 94662042 | Insider tier issue | Solved | Normal | — | — | 20h | ●Responded | 10/11 | — | — | Jun 5, 2025 | - | |||
| 63488720 | Pro discount enrollment | Pending | Normal | — | shade-matchdamagedsamples | - | —Skipped | — | — | — | May 26, 2025 | - |