Andrew Dare
susanna55@gmail.com
Showing 1 - 42 of 42
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 87427298 | Price match request | Open | Low | — | Phone | vipbopis | - | —Skipped | — | — | — | May 21, 2026 | - | ||
| 33556177 | Question about product ingredients | Closed | Normal | — | Chat | influencervipdamaged | 2h | ○Sent, no reply | — | — | — | May 17, 2026 | May 19, 2026 | ||
| 80377004 | Shipping cost question | Solved | Normal | — | — | 18h | ○Sent, no reply | — | — | — | May 7, 2026 | - | |||
| 99496793 | Order arrived damaged | Solved | Normal | — | Chat | samples | 23h | ○Sent, no reply | — | — | — | Apr 24, 2026 | - | ||
| 12367213 | Missing items in shipment | Solved | High | — | Phone | loyaltygift-cardshipping | 5h | ●Responded | 10/11 | — | — | Apr 2, 2026 | - | ||
| 83287358 | BOPIS order cancelled at store | Solved | Normal | — | appreturns | 3h | ●Responded | 4/5 | — | — | Mar 30, 2026 | - | |||
| 49241635 | Lost package follow-up | Solved | Normal | — | gift-cardinfluencer | 8d 17h | ●Responded | 2/5 | — | — | Mar 26, 2026 | - | |||
| 36298422 | Pro discount enrollment | Pending | Normal | — | Phone | fragrance | - | —Skipped | — | — | — | Mar 25, 2026 | - | ||
| 29263702 | Missing items in shipment | Solved | Urgent | — | bopissamplesfragrance | 6h | ○Sent, no reply | — | — | — | Mar 25, 2026 | - | |||
| 86210017 | BOPIS order cancelled at store | Solved | High | — | Chat | influencerdamaged | 8h | ○Sent, no reply | — | — | — | Mar 22, 2026 | - | ||
| 97705426 | Wrong shade sent | Solved | Normal | — | Phone | gift-cardreturnswholesale | 18h | ●Responded | 5/5 | — | — | Mar 19, 2026 | - | ||
| 29030739 | Foundation match help | Solved | Normal | — | shippingsamples | 4h | ●Responded | 4/5 | — | — | Feb 13, 2026 | - | |||
| 17751059 | Cancel order request | Closed | Normal | — | Chat | — | 12h | ⊘Not fired | — | — | — | Feb 2, 2026 | Feb 6, 2026 | ||
| 51074105 | Gift card balance question | Solved | Normal | — | — | 5h | ●Responded | 10/11 | — | — | Feb 1, 2026 | - | |||
| 60169791 | Birthday gift not received | Closed | Normal | — | appreturnswholesale | 3d | ○Sent, no reply | — | — | — | Jan 30, 2026 | Feb 6, 2026 | |||
| 41935433 | Allergic reaction concern | Solved | Normal | — | Phone | — | 5h | ○Sent, no reply | — | — | — | Jan 22, 2026 | - | ||
| 92851598 | Birthday gift not received | Closed | Low | — | influencershippingfragrance | 3d 18h | ○Sent, no reply | — | — | — | Jan 7, 2026 | Jan 13, 2026 | |||
| 59576614 | Discount code not working | Pending | Normal | — | — | - | —Skipped | — | — | — | Jan 1, 2026 | - | |||
| 94031680 | Klarna / Afterpay split issue | Closed | High | — | vipgift-card | 8h | ○Sent, no reply | — | — | — | Dec 13, 2025 | Dec 18, 2025 | |||
| 65237789 | Return after 30-day window | Solved | Normal | — | Chat | — | 16h | ●Responded | 4/5 | — | — | Dec 9, 2025 | - | ||
| 34815889 | Restock alert for backorder | Closed | High | — | refundshade-match | 6h | ○Sent, no reply | — | — | — | Nov 26, 2025 | Dec 1, 2025 | |||
| 66128101 | Refund not received | Solved | Normal | — | — | 1d | ○Sent, no reply | — | — | — | Nov 13, 2025 | - | |||
| 40756828 | Gift card balance question | Solved | Normal | — | gift-cardbopisrefund | 9h | ⊘Not fired | — | — | — | Nov 13, 2025 | - | |||
| 20140679 | Wrong shade sent | Solved | Normal | — | Social | returns | 6h | ⊘Not fired | — | — | — | Nov 11, 2025 | - | ||
| 06609087 | Address change after shipping | Solved | Normal | — | fragrancesamplesreturns | 2d 11h | ○Sent, no reply | — | — | — | Nov 4, 2025 | - | |||
| 72768802 | Pro discount enrollment | Closed | Normal | — | Phone | shippingreturns | 8h | ○Sent, no reply | — | — | — | Oct 16, 2025 | Oct 22, 2025 | ||
| 13672732 | Gift card balance question | Solved | Normal | — | Social | — | 5h | ⊘Not fired | — | — | — | Oct 16, 2025 | - | ||
| 54608333 | Return after 30-day window | Solved | Normal | — | Chat | fragranceshade-match | 3h | ●Responded | 5/5 | — | — | Oct 9, 2025 | - | ||
| 41451735 | Question about product ingredients | Open | Normal | — | Phone | influencervipshade-match | - | —Skipped | — | — | — | Sep 12, 2025 | - | ||
| 37264040 | Restock alert for backorder | Solved | High | — | vip | 3h | ●Responded | 5/5 | — | — | Sep 5, 2025 | - | |||
| 39051523 | Birthday gift not received | Solved | Low | — | Phone | gift-card | 1h | ○Sent, no reply | — | — | — | Aug 20, 2025 | - | ||
| 24514526 | Discount code not working | Solved | Normal | — | shade-matchloyaltyvip | 1d | ⊘Not fired | — | — | — | Aug 19, 2025 | - | |||
| 67762173 | Discount code not working | Pending | Normal | — | Chat | damagedrefund | - | —Skipped | — | — | — | Aug 8, 2025 | - | ||
| 65242681 | Missing items in shipment | Closed | Normal | — | — | 2d 10h | ●Responded | 3/5 | — | — | Jul 17, 2025 | Jul 23, 2025 | |||
| 76921545 | Pro discount enrollment | Solved | Normal | — | Phone | bopis | 1h | ○Sent, no reply | — | — | — | Jul 17, 2025 | - | ||
| 09248315 | App login problem | Solved | Low | — | Chat | — | 16h | ○Sent, no reply | — | — | — | Jul 11, 2025 | - | ||
| 37409601 | BOPIS pickup not ready | Closed | Normal | — | vipinfluencerdamaged | 12h | ○Sent, no reply | — | — | — | Jul 4, 2025 | Jul 9, 2025 | |||
| 61361658 | Missing items in shipment | Solved | Normal | — | samples | 16h | ○Sent, no reply | — | — | — | Jul 1, 2025 | - | |||
| 34467808 | Missing items in shipment | Closed | Low | — | Chat | — | 23h | ●Responded | 5/5 | — | — | Jun 28, 2025 | Jul 3, 2025 | ||
| 84935577 | Cancel subscription / Auto-replenish | Closed | High | — | loyalty | 2d | ○Sent, no reply | — | — | — | Jun 25, 2025 | Jul 4, 2025 | |||
| 11040002 | Loyalty points not posting | Closed | Normal | — | Chat | damaged | 23h | ○Sent, no reply | — | — | — | Jun 21, 2025 | Jun 23, 2025 | ||
| 59745203 | Birthday gift not received | Solved | Normal | — | Chat | returnsbopisvip | 17h | ●Responded | 5/5 | — | — | Jun 3, 2025 | - |