Loyal Jerde
tomasa.oreilly@yahoo.com
Showing 1 - 39 of 39
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 16326919 | Missing samples in order | Solved | Normal | Loyal Jerde | — |  Amely Pacocha | — | 5h | ○Sent, no reply | — | — | — | May 20, 2026 | - | |
| 55864157 | Shipping cost question | Solved | Urgent | Loyal Jerde | — |  Tommy Kuvalis | samplesgift-card | 1d 10h | ○Sent, no reply | — | — | — | May 5, 2026 | - | |
| 97011397 | Birthday gift not received | Closed | Normal | Loyal Jerde | — |  Mr. Cade Senger | Chat | shippingapp | 4h | ○Sent, no reply | — | — | — | Apr 24, 2026 | Apr 26, 2026 |
| 59393593 | Restock alert for backorder | Solved | High | Loyal Jerde | — |  Kaela Friesen | Chat | samplesgift-card | 4h | ⊘Not fired | — | — | — | Apr 23, 2026 | - |
| 81143044 | Address change after shipping | Closed | Normal | Loyal Jerde | — |  Julie Hodkiewicz | — | 6h | ○Sent, no reply | — | — | — | Apr 13, 2026 | Apr 17, 2026 | |
| 96139992 | Cancel subscription / Auto-replenish | Solved | High | Loyal Jerde | — |  Oscar O'Hara | Chat | — | 5h | ○Sent, no reply | — | — | — | Apr 9, 2026 | - |
| 81728285 | Lost package follow-up | Solved | Normal | Loyal Jerde | — |  Mr. Eliza Gerhold IV | Social | app | 3h | ⊘Not fired | — | — | — | Apr 8, 2026 | - |
| 80388167 | Pro discount enrollment | Closed | Normal | Loyal Jerde | — |  Faith Hilll | Chat | gift-card | 13h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 25, 2026 |
| 28638971 | App crashes at checkout | Closed | Low | Loyal Jerde | — | Kaela Friesen | wholesalevip | 6h | ○Sent, no reply | — | — | — | Feb 17, 2026 | Feb 20, 2026 | |
| 19103157 | Wholesale order question | Solved | Normal | Loyal Jerde | — |  Ignatius Cummerata | Phone | vipshade-match | 19h | ○Sent, no reply | — | — | — | Feb 8, 2026 | - |
| 45347598 | Return after 30-day window | Solved | High | Loyal Jerde | — |  Katrina Johns | Chat | bopiswholesalegift-card | 3h | ●Responded | 5/5 | — | — | Feb 6, 2026 | - |
| 27698081 | App login problem | Closed | Normal | Loyal Jerde | — |  Mr. Lonie Hudson | wholesalefragrance | 9d 5h | ○Sent, no reply | — | — | — | Jan 30, 2026 | Feb 13, 2026 | |
| 23692978 | Influencer code not working | Solved | Normal | Loyal Jerde | — | Oscar O'Hara | Chat | — | 4h | ○Sent, no reply | — | — | — | Jan 30, 2026 | - |
| 50296569 | Discount code not working | Solved | Urgent | Loyal Jerde | — |  Vilma Gusikowski | Chat | shippingwholesaleinfluencer | 1d 14h | ○Sent, no reply | — | — | — | Jan 24, 2026 | - |
| 44704306 | Question about product ingredients | Closed | High | Loyal Jerde | — |  Mr. Skyla Trantow | Chat | influencerfragrancerefund | 5h | ●Responded | 7/11 | — | — | Jan 22, 2026 | Jan 29, 2026 |
| 84709253 | App login problem | Solved | Normal | Loyal Jerde | — | Oscar O'Hara | shade-matchwholesale | 18h | ●Responded | 1/5 | — | — | Jan 17, 2026 | - | |
| 88785616 | Price match request | Solved | Urgent | Loyal Jerde | — |  Dr. Mandy McLaughlin | Chat | fragranceloyalty | 1h | ○Sent, no reply | — | — | — | Jan 13, 2026 | - |
| 75251227 | Discount code not working | Closed | Normal | Loyal Jerde | — | Dr. Mandy McLaughlin | — | 15h | ●Responded | 5/5 | — | — | Jan 12, 2026 | Jan 20, 2026 | |
| 71765328 | Influencer code not working | Open | Low | Loyal Jerde | — | Ignatius Cummerata | Chat | — | - | —Skipped | — | — | — | Dec 31, 2025 | - |
| 48399820 | Price match request | Solved | High | Loyal Jerde | — | Dr. Mandy McLaughlin | Chat | fragranceloyaltywholesale | 6h | ○Sent, no reply | — | — | — | Dec 31, 2025 | - |
| 23508569 | Lost package follow-up | Solved | Urgent | Loyal Jerde | — | Ignatius Cummerata | gift-cardshade-match | 22h | ○Sent, no reply | — | — | — | Dec 12, 2025 | - | |
| 74027693 | BOPIS pickup not ready | Solved | Normal | Loyal Jerde | — | Dr. Mandy McLaughlin | influencershade-match | 5d 22h | ○Sent, no reply | — | — | — | Nov 19, 2025 | - | |
| 09481999 | Missing items in shipment | Solved | Normal | Loyal Jerde | — |  Eula McKenzie | appshade-match | 1h | ⊘Not fired | — | — | — | Oct 25, 2025 | - | |
| 47571195 | Shipping cost question | Solved | Normal | Loyal Jerde | — | Mr. Cade Senger | bopisgift-cardsamples | 1d | ○Sent, no reply | — | — | — | Oct 3, 2025 | - | |
| 88391550 | Birthday gift not received | Solved | Low | Loyal Jerde | — | Tommy Kuvalis | shade-matchfragrance | 2d 23h | ○Sent, no reply | — | — | — | Sep 17, 2025 | - | |
| 44782721 | Insider tier issue | Pending | Normal | Loyal Jerde | — | Mr. Cade Senger | — | - | —Skipped | — | — | — | Aug 27, 2025 | - | |
| 06213931 | Order arrived damaged | Solved | Normal | Loyal Jerde | — |  Kip Schroeder IV | — | 3h | ○Sent, no reply | — | — | — | Aug 17, 2025 | - | |
| 59679123 | Item authenticity concern | Closed | Normal | Loyal Jerde | — | Tommy Kuvalis | — | 20h | ●Responded | 5/5 | — | — | Aug 2, 2025 | Aug 5, 2025 | |
| 78440905 | Gift card balance question | Solved | Low | Loyal Jerde | — |  Jacklyn Dare | shade-matchdamaged | 3h | ⊘Not fired | — | — | — | Jul 29, 2025 | - | |
| 27924112 | Insider tier issue | Solved | Normal | Loyal Jerde | — |  Leonard Waters-Howell | Chat | refund | 3h | ⊘Not fired | — | — | — | Jul 22, 2025 | - |
| 04599345 | Loyalty points not posting | Open | Normal | Loyal Jerde | — | Faith Hilll | app | - | —Skipped | — | — | — | Jul 17, 2025 | - | |
| 65017956 | Cancel order request | Solved | High | Loyal Jerde | — | Kip Schroeder IV | shade-match | 6h | ⊘Not fired | — | — | — | Jul 16, 2025 | - | |
| 45949175 | Missing items in shipment | Solved | Normal | Loyal Jerde | — | Kaela Friesen | returnsshippingrefund | 20h | ●Responded | 4/5 | — | — | Jul 11, 2025 | - | |
| 82206233 | Refund not received | Solved | Normal | Loyal Jerde | — | Mr. Eliza Gerhold IV | wholesalereturns | 19h | ○Sent, no reply | — | — | — | Jul 5, 2025 | - | |
| 43809027 | App crashes at checkout | Closed | Normal | Loyal Jerde | — | Amely Pacocha | Chat | vipfragrance | 6d 18h | ●Responded | 3/5 | — | — | Jul 4, 2025 | Jul 17, 2025 |
| 56999208 | Klarna / Afterpay split issue | Closed | High | Loyal Jerde | — | Faith Hilll | damagedsamples | 2d 22h | ●Responded | 4/5 | — | — | Jun 25, 2025 | Jul 2, 2025 | |
| 94558696 | Shipping cost question | Open | Normal | Loyal Jerde | — | Tommy Kuvalis | shippingwholesale | - | —Skipped | — | — | — | Jun 22, 2025 | - | |
| 66660437 | Address change after shipping | Solved | Normal | Loyal Jerde | — |  Yazmin Jast | Chat | — | 17h | ○Sent, no reply | — | — | — | Jun 13, 2025 | - |
| 68215173 | Discount code not working | Pending | High | Loyal Jerde | — | Julie Hodkiewicz | Chat | bopis | - | —Skipped | — | — | — | May 31, 2025 | - |