Toby Weimann
dean.grant@yahoo.com
Showing 1 - 47 of 47
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 04353603 | Where is my order? | Closed | Normal | Toby Weimann | — |  Garth Dooley | — | 6h | ●Responded | 3/5 | — | — | May 22, 2026 | May 23, 2026 | |
| 78424472 | Cancel subscription / Auto-replenish | Closed | Normal | Toby Weimann | — |  Faith Hilll | — | 5h | ⊘Not fired | — | — | — | May 18, 2026 | May 22, 2026 | |
| 37550237 | Return after 30-day window | Solved | Normal | Toby Weimann | — |  Mr. Eliza Gerhold IV | Social | gift-card | 4h | ⊘Not fired | — | — | — | May 4, 2026 | - |
| 97999810 | Price match request | Solved | Normal | Toby Weimann | — |  Chaz Renner | Phone | — | 12h | ○Sent, no reply | — | — | — | Apr 29, 2026 | - |
| 01398712 | Birthday gift not received | Solved | Urgent | Toby Weimann | — | Mr. Eliza Gerhold IV | fragrancesamples | 5h | ○Sent, no reply | — | — | — | Apr 20, 2026 | - | |
| 07059967 | Question about product ingredients | Closed | Low | Toby Weimann | — |  Steve O'Conner | Chat | shippinggift-card | 3h | ○Sent, no reply | — | — | — | Apr 9, 2026 | Apr 15, 2026 |
| 28739186 | Order arrived damaged | Solved | Normal | Toby Weimann | — |  Julie Hodkiewicz | gift-cardwholesaleloyalty | 6h | ○Sent, no reply | — | — | — | Apr 9, 2026 | - | |
| 01281928 | Allergic reaction concern | Solved | Normal | Toby Weimann | — |  Leonard Waters-Howell | Chat | samples | 6h | ○Sent, no reply | — | — | — | Apr 2, 2026 | - |
| 73485613 | Loyalty points not posting | Solved | Normal | Toby Weimann | — |  Miss Amber Hintz Sr. | Chat | damagedappsamples | 5h | ○Sent, no reply | — | — | — | Mar 29, 2026 | - |
| 80523352 | Missing items in shipment | Solved | Low | Toby Weimann | — |  Kip Schroeder IV | viployalty | 3h | ○Sent, no reply | — | — | — | Mar 13, 2026 | - | |
| 68767275 | Gift card balance question | Solved | Normal | Toby Weimann | — | Leonard Waters-Howell | loyalty | 6h | ○Sent, no reply | — | — | — | Mar 1, 2026 | - | |
| 70282746 | Loyalty points not posting | Solved | Low | Toby Weimann | — | Miss Amber Hintz Sr. | — | 21h | ○Sent, no reply | — | — | — | Feb 27, 2026 | - | |
| 76419237 | Pro discount enrollment | Solved | Low | Toby Weimann | — | Kip Schroeder IV | Chat | — | 4h | ●Responded | 5/5 | — | — | Feb 16, 2026 | - |
| 70567749 | BOPIS pickup not ready | Solved | Low | Toby Weimann | — |  Kaela Friesen | — | 5h | ○Sent, no reply | — | — | — | Feb 13, 2026 | - | |
| 46050081 | Foundation match help | Solved | Low | Toby Weimann | — | Garth Dooley | Chat | damagedshade-matchwholesale | 12h | ●Responded | 3/5 | — | — | Jan 22, 2026 | - |
| 23712648 | Address change after shipping | Solved | High | Toby Weimann | — | Chaz Renner | Phone | — | 6h | ○Sent, no reply | — | — | — | Jan 21, 2026 | - |
| 10604949 | Cancel order request | Solved | Normal | Toby Weimann | — |  Mr. Cade Senger | gift-cardreturns | 10h | ●Responded | 4/5 | — | — | Dec 31, 2025 | - | |
| 42440151 | Shipping cost question | Solved | Normal | Toby Weimann | — |  Lily Raynor | gift-cardapp | 8h | ●Responded | 7/11 | — | — | Dec 22, 2025 | - | |
| 51425976 | Wrong shade sent | Solved | Normal | Toby Weimann | — | Mr. Cade Senger | Chat | — | 6h | ○Sent, no reply | — | — | — | Dec 18, 2025 | - |
| 32084556 | Insider tier issue | Solved | High | Toby Weimann | — | Chaz Renner | — | 14h | ○Sent, no reply | — | — | — | Dec 17, 2025 | - | |
| 57491150 | BOPIS order cancelled at store | Solved | Normal | Toby Weimann | — |  Jacklyn Dare | gift-cardreturns | 2d 15h | ●Responded | 9/11 | — | — | Dec 10, 2025 | - | |
| 27626415 | Return after 30-day window | Closed | Normal | Toby Weimann | — |  Oscar O'Hara | Chat | — | 20h | ○Sent, no reply | — | — | — | Dec 6, 2025 | Dec 8, 2025 |
| 62157999 | Restock alert for backorder | Pending | High | Toby Weimann | — | Leonard Waters-Howell | Chat | gift-cardloyalty | - | —Skipped | — | — | — | Dec 3, 2025 | - |
| 90947359 | Gift card balance question | Solved | Normal | Toby Weimann | — |  Amely Pacocha | damagedloyaltyshade-match | 1h | ●Responded | 5/5 | — | — | Nov 28, 2025 | - | |
| 21334501 | Restock alert for backorder | Solved | Normal | Toby Weimann | — | Kip Schroeder IV | shade-matchsamples | 2h | ●Responded | 5/5 | — | — | Nov 25, 2025 | - | |
| 24663383 | Wrong shade sent | Pending | High | Toby Weimann | — |  Dr. Mandy McLaughlin | samplesshade-matchvip | - | —Skipped | — | — | — | Nov 22, 2025 | - | |
| 89423674 | Gift card balance question | Solved | Normal | Toby Weimann | — | Faith Hilll | Chat | vipsamples | 11h | ⊘Not fired | — | — | — | Nov 20, 2025 | - |
| 42195197 | Missing items in shipment | Solved | Normal | Toby Weimann | — | Kip Schroeder IV | apployaltyfragrance | 15h | ●Responded | 5/5 | — | — | Nov 3, 2025 | - | |
| 14409190 | App login problem | Closed | Normal | Toby Weimann | — |  Mr. Lonie Hudson | returns | 2h | ○Sent, no reply | — | — | — | Oct 31, 2025 | Nov 6, 2025 | |
| 93747507 | Missing items in shipment | Solved | Low | Toby Weimann | — | Mr. Lonie Hudson | — | 2d 5h | ○Sent, no reply | — | — | — | Oct 31, 2025 | - | |
| 05109389 | Allergic reaction concern | Solved | Normal | Toby Weimann | — |  Tommy Kuvalis | samplesbopisshade-match | 1h | ⊘Not fired | — | — | — | Oct 29, 2025 | - | |
| 38784538 | Discount code not working | Solved | High | Toby Weimann | — |  Vilma Gusikowski | Social | — | 17h | ⊘Not fired | — | — | — | Oct 17, 2025 | - |
| 38253824 | Order arrived damaged | Pending | Urgent | Toby Weimann | — | Kip Schroeder IV | — | - | —Skipped | — | — | — | Oct 16, 2025 | - | |
| 78388753 | Order arrived damaged | Pending | Normal | Toby Weimann | — | Lily Raynor | shade-matchreturnsvip | - | —Skipped | — | — | — | Sep 24, 2025 | - | |
| 88187701 | Allergic reaction concern | Solved | High | Toby Weimann | — |  Ignatius Cummerata | Chat | refund | 1h | ○Sent, no reply | — | — | — | Sep 22, 2025 | - |
| 62928195 | Address change after shipping | Closed | High | Toby Weimann | — | Kip Schroeder IV | app | 10h | ○Sent, no reply | — | — | — | Aug 21, 2025 | Aug 26, 2025 | |
| 78899903 | Discount code not working | Solved | High | Toby Weimann | — | Vilma Gusikowski | — | 2h | ○Sent, no reply | — | — | — | Aug 15, 2025 | - | |
| 75073012 | Influencer code not working | Solved | Normal | Toby Weimann | — | Mr. Lonie Hudson | wholesalesamples | 6h | ⊘Not fired | — | — | — | Aug 14, 2025 | - | |
| 47726692 | Refund not received | Solved | Normal | Toby Weimann | — | Leonard Waters-Howell | — | 6h | ●Responded | 3/5 | — | — | Aug 9, 2025 | - | |
| 97028819 | Missing samples in order | Open | Normal | Toby Weimann | — | Miss Amber Hintz Sr. | returns | - | —Skipped | — | — | — | Jul 30, 2025 | - | |
| 75910938 | Missing samples in order | Solved | Low | Toby Weimann | — | Chaz Renner | Chat | samples | 2h | ○Sent, no reply | — | — | — | Jul 25, 2025 | - |
| 92507372 | Cancel subscription / Auto-replenish | Open | Urgent | Toby Weimann | — |  Yazmin Jast | Chat | loyaltyapp | - | —Skipped | — | — | — | Jul 24, 2025 | - |
| 01443103 | Cancel order request | Solved | Low | Toby Weimann | — |  Eula McKenzie | damaged | 1h | ●Responded | 5/5 | — | — | Jul 18, 2025 | - | |
| 68342691 | Influencer code not working | Closed | Normal | Toby Weimann | — | Yazmin Jast | Chat | — | 6h | ○Sent, no reply | — | — | — | Jul 10, 2025 | Jul 15, 2025 |
| 21729271 | Lost package follow-up | Closed | Low | Toby Weimann | — | Vilma Gusikowski | Phone | refund | 7h | ○Sent, no reply | — | — | — | Jun 12, 2025 | Jun 14, 2025 |
| 59470891 | Refund not received | Closed | High | Toby Weimann | — | Dr. Mandy McLaughlin | Chat | fragrance | 5h | ●Responded | 5/5 | — | — | May 30, 2025 | Jun 1, 2025 |
| 34732339 | Return after 30-day window | Solved | Normal | Toby Weimann | — | Julie Hodkiewicz | — | 1h | ○Sent, no reply | — | — | — | May 22, 2025 | - |