Tevin Leannon
sandra1@hotmail.com
Showing 1 - 46 of 46
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 16430178 | Address change after shipping | Solved | Normal | — | fragrancewholesalegift-card | 1d 6h | ○Sent, no reply | — | — | — | May 17, 2026 | - | |||
| 82855364 | Return after 30-day window | Solved | Low | — | fragrance | 1d 5h | ●Responded | 1/5 | — | — | May 2, 2026 | - | |||
| 24044579 | Pro discount enrollment | Solved | Normal | — | returnsloyalty | 1h | ●Responded | 5/5 | — | — | Apr 15, 2026 | - | |||
| 07451293 | Birthday gift not received | Solved | Normal | — | — | 6h | ⊘Not fired | — | — | — | Apr 13, 2026 | - | |||
| 98273899 | Wholesale order question | Closed | High | — | Chat | refundfragrancedamaged | 2h | ⊘Not fired | — | — | — | Apr 9, 2026 | Apr 11, 2026 | ||
| 26709955 | BOPIS order cancelled at store | Pending | Low | — | shade-match | - | —Skipped | — | — | — | Apr 2, 2026 | - | |||
| 93261042 | Order arrived damaged | Solved | Normal | — | Chat | wholesale | 1d 2h | ●Responded | 9/11 | — | — | Apr 1, 2026 | - | ||
| 58054761 | Insider tier issue | Solved | Normal | — | Phone | fragrancerefundshipping | 20h | ○Sent, no reply | — | — | — | Mar 27, 2026 | - | ||
| 55521607 | Restock alert for backorder | Solved | Low | — | Chat | samplesbopis | 11h | ○Sent, no reply | — | — | — | Mar 19, 2026 | - | ||
| 70089562 | Cancel order request | Pending | Normal | — | Chat | wholesaleshade-matchinfluencer | - | —Skipped | — | — | — | Mar 14, 2026 | - | ||
| 89862251 | Address change after shipping | Solved | Normal | — | — | 5h | ○Sent, no reply | — | — | — | Mar 14, 2026 | - | |||
| 00308420 | App login problem | Solved | Normal | — | Chat | damagedwholesale | 8h | ●Responded | 5/5 | — | — | Mar 12, 2026 | - | ||
| 30012445 | Cancel subscription / Auto-replenish | Solved | Normal | — | Chat | samplesreturns | 2d 14h | ●Responded | 4/5 | — | — | Mar 3, 2026 | - | ||
| 87580652 | Loyalty points not posting | Solved | Low | — | vipshipping | 3d | ●Responded | 4/11 | — | — | Feb 4, 2026 | - | |||
| 34464509 | Pro discount enrollment | Solved | Low | — | — | 2h | ○Sent, no reply | — | — | — | Jan 26, 2026 | - | |||
| 39631407 | Allergic reaction concern | Solved | Normal | — | Chat | — | 6h | ○Sent, no reply | — | — | — | Jan 22, 2026 | - | ||
| 25721842 | Influencer code not working | Solved | Normal | — | gift-card | 1d 16h | ○Sent, no reply | — | — | — | Jan 15, 2026 | - | |||
| 30473855 | Klarna / Afterpay split issue | Closed | Normal | — | — | 3h | ○Sent, no reply | — | — | — | Jan 15, 2026 | Jan 16, 2026 | |||
| 47206535 | Cancel order request | Solved | Low | — | refundgift-cardloyalty | 2h | ○Sent, no reply | — | — | — | Jan 9, 2026 | - | |||
| 50812046 | Address change after shipping | Pending | Normal | — | refund | - | —Skipped | — | — | — | Jan 2, 2026 | - | |||
| 99487687 | App login problem | Solved | Normal | — | Chat | shipping | 2h | ○Sent, no reply | — | — | — | Dec 31, 2025 | - | ||
| 64614534 | Missing items in shipment | Solved | Normal | — | Chat | gift-cardvip | 5h | ○Sent, no reply | — | — | — | Dec 26, 2025 | - | ||
| 33144279 | Birthday gift not received | Closed | High | — | Chat | shade-match | 2h | ●Responded | 4/11 | — | — | Dec 19, 2025 | Dec 24, 2025 | ||
| 55898836 | App crashes at checkout | Closed | High | — | Chat | loyalty | 2h | ○Sent, no reply | — | — | — | Dec 5, 2025 | Dec 8, 2025 | ||
| 74927305 | Influencer code not working | Solved | Normal | — | shippingreturns | 1h | ○Sent, no reply | — | — | — | Nov 28, 2025 | - | |||
| 17736830 | Insider tier issue | Pending | Normal | — | wholesaleshade-matchinfluencer | - | —Skipped | — | — | — | Nov 24, 2025 | - | |||
| 38743177 | Address change after shipping | Pending | Normal | — | damagedwholesaleshipping | - | —Skipped | — | — | — | Nov 20, 2025 | - | |||
| 97164009 | Gift card balance question | Solved | Low | — | app | 10h | ⊘Not fired | — | — | — | Nov 11, 2025 | - | |||
| 21595679 | Gift card balance question | Solved | Normal | — | bopis | 1d 23h | ○Sent, no reply | — | — | — | Oct 14, 2025 | - | |||
| 77967195 | Return after 30-day window | Closed | Normal | — | — | 10h | ●Responded | 4/5 | — | — | Oct 14, 2025 | Oct 16, 2025 | |||
| 72573900 | Order arrived damaged | Solved | Normal | — | refund | 6h | ●Responded | 5/5 | — | — | Oct 5, 2025 | - | |||
| 57054968 | Gift card balance question | Solved | Normal | — | app | 3h | ○Sent, no reply | — | — | — | Oct 4, 2025 | - | |||
| 54891585 | Price match request | Closed | Normal | — | Phone | gift-card | 4h | ○Sent, no reply | — | — | — | Sep 26, 2025 | Sep 29, 2025 | ||
| 20227488 | Shipping cost question | Closed | High | — | Chat | — | 1h | ●Responded | 4/5 | — | — | Sep 19, 2025 | Sep 25, 2025 | ||
| 36371678 | Loyalty points not posting | Solved | Normal | — | shade-matchvipwholesale | 2d 3h | ●Responded | 1/5 | — | — | Sep 2, 2025 | - | |||
| 28735140 | Refund not received | Solved | Normal | — | Chat | shade-match | 2h | ⊘Not fired | — | — | — | Aug 22, 2025 | - | ||
| 11779363 | Cancel order request | Solved | High | — | — | 1h | ●Responded | 5/5 | — | — | Aug 19, 2025 | - | |||
| 70178281 | Order arrived damaged | Solved | Normal | — | — | 21h | ○Sent, no reply | — | — | — | Aug 4, 2025 | - | |||
| 97076605 | Discount code not working | Open | Normal | — | Chat | gift-cardvip | - | —Skipped | — | — | — | Jul 26, 2025 | - | ||
| 73476668 | Restock alert for backorder | Solved | Normal | — | refundshade-match | 17h | ●Responded | 4/5 | — | — | Jun 27, 2025 | - | |||
| 54946925 | Item authenticity concern | Solved | Normal | — | Chat | fragranceshippingreturns | 4h | ⊘Not fired | — | — | — | Jun 25, 2025 | - | ||
| 29190663 | Store experience feedback | Pending | Normal | — | influencerfragranceapp | - | —Skipped | — | — | — | Jun 17, 2025 | - | |||
| 48952257 | Birthday gift not received | Solved | Normal | — | — | 15h | ⊘Not fired | — | — | — | Jun 16, 2025 | - | |||
| 52953135 | Wrong shade sent | Solved | Normal | — | — | 17h | ○Sent, no reply | — | — | — | Jun 6, 2025 | - | |||
| 80101044 | Klarna / Afterpay split issue | Solved | Normal | — | Phone | — | 1d 3h | ●Responded | 1/5 | — | — | May 31, 2025 | - | ||
| 81444480 | Birthday gift not received | Solved | Normal | — | — | 17h | ○Sent, no reply | — | — | — | May 23, 2025 | - |