Team membersAll members
Showing 1 - 25 of 25
Name | Role | Team | Region | Group | Tickets handled | Responses | Avg rating | Hired | Manager | Store assignment | Shift | Specialties | Beauty Advisor level | Monthly review |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
 Dr. Mandy McLaughlin | Senior Beauty Advisor | Senior | North America | Returns & Exchanges | 2,113 | 599 | 4.85 | Mar 5, 2023 | Jessie Heaney | — | Americas-PM | gift-cards, loyalty, skincare, returns | — | 4.9 |
 Kip Schroeder IV | Store Care Coordinator | Front line | APAC | Customer Care | 2,056 | 551 | 4.87 | Feb 14, 2023 | Katlyn Hahn | Bloom Atlanta Buckhead | Americas-AM | skincare, returns, makeup | Pro Trainer | 4.8 |
 Lily Raynor | Customer Care Lead | Senior | APAC | Online Orders | 2,046 | 597 | 4.09 | Aug 25, 2025 | — | Bloom Boston Newbury | EMEA | — | BA1 | — |
 Julie Hodkiewicz | Store Care Coordinator | Senior | EMEA | Loyalty & VIP | 2,044 | 536 | 4.71 | — | Frank Kertzmann | Remote (HQ) | — | — | — | — |
 Kaela Friesen | Returns Specialist | Front line | EMEA | Customer Care | 2,033 | 543 | 4.80 | Nov 12, 2023 | D'angelo Welch | Remote (HQ) | Americas-PM | — | BA1 | 3.5 |
 Katrina Johns | Store Care Coordinator | Front line | North America | Returns & Exchanges | 2,033 | 549 | 4.98 | — | Raymond Cremin | Remote (HQ) | — | loyalty, gift-cards, returns | BA3 | 4.6 |
 Eula McKenzie | Beauty Advisor | Senior | APAC | Stores & BOPIS | 2,032 | 553 | 4.27 | — | Claud Kuhn | — | EMEA | — | — | 4.9 |
 Chaz Renner | Senior Beauty Advisor | Senior | APAC | Stores & BOPIS | 2,030 | 566 | 4.71 | — | Vicky Huels Jr. | Remote (HQ) | — | haircare, BOPIS, gift-cards, skincare | BA1 | — |
 Miss Amber Hintz Sr. | Customer Care Lead | Front line | EMEA | Returns & Exchanges | 2,021 | 557 | 4.23 | Nov 15, 2024 | Marcos Watsica | Bloom Chicago Magnificent Mile | Americas-PM | BOPIS, gift-cards, color-match, loyalty | BA1 | — |
 Tommy Kuvalis | VIP Concierge | Senior | APAC | Returns & Exchanges | 2,015 | 563 | 4.71 | Mar 29, 2022 | — | Bloom Chicago Magnificent Mile | Americas-AM | color-match, makeup, BOPIS | — | 4.6 |
 Yazmin Jast | Returns Specialist | Specialist | APAC | Loyalty & VIP | 2,005 | 594 | 4.85 | — | Marisa Wolf | Bloom Boston Newbury | — | — | — | 4.5 |
 Oscar O'Hara | Senior Beauty Advisor | Specialist | EMEA | Loyalty & VIP | 2,002 | 554 | 4.75 | — | Shawn Mitchell | — | Americas-AM | fragrance, gift-cards, loyalty | BA2 | — |
 Garth Dooley | Returns Specialist | Senior | EMEA | Online Orders | 2,000 | 531 | 4.36 | Jan 30, 2026 | Rafael Watsica | Remote (HQ) | APAC | gift-cards, loyalty | BA3 | 3.6 |
 Vilma Gusikowski | Senior Beauty Advisor | Specialist | North America | Escalations | 1,994 | 553 | 4.94 | Feb 5, 2022 | Benjamin Hintz | — | APAC | — | BA2 | 4 |
 Steve O'Conner | Loyalty Specialist | Front line | North America | Customer Care | 1,990 | 527 | 4.74 | Sep 7, 2021 | — | — | EMEA | — | — | 5 |
 Amely Pacocha | Store Care Coordinator | Senior | EMEA | Online Orders | 1,981 | 569 | 4.76 | Feb 16, 2022 | Ilene Doyle | Bloom Austin Domain | Americas-PM | VIP-clienteling, color-match, makeup | — | 4.9 |
 Mr. Cade Senger | Returns Specialist | Senior | LATAM | Online Orders | 1,979 | 528 | 4.71 | Feb 6, 2024 | Andreanne O'Hara Sr. | — | Americas-PM | loyalty, BOPIS | — | — |
 Darryl Jacobi | Customer Care Lead | Front line | APAC | Customer Care | 1,978 | 551 | 4.59 | Jan 16, 2026 | Troy Russel | — | — | color-match, skincare, gift-cards | BA1 | 3.6 |
 Mr. Eliza Gerhold IV | Returns Specialist | Front line | EMEA | Customer Care | 1,977 | 547 | 4.79 | Jul 28, 2022 | Tyrone Cassin | — | EMEA | loyalty | BA1 | 4.3 |
 Ignatius Cummerata | Store Care Coordinator | Specialist | APAC | Escalations | 1,971 | 522 | 4.84 | — | Marie Kris | — | APAC | — | BA3 | — |
 Leonard Waters-Howell | Returns Specialist | Front line | APAC | Customer Care | 1,953 | 531 | 4.72 | Oct 16, 2022 | — | — | Americas-PM | gift-cards, fragrance, skincare, VIP-clienteling | BA1 | 4.4 |
 Mr. Skyla Trantow | Beauty Advisor | Front line | EMEA | Customer Care | 1,949 | 562 | 4.84 | Sep 26, 2022 | Dr. Kristoffer Carter I | Remote (HQ) | APAC | color-match, haircare | Pro Trainer | — |
 Faith Hilll | Beauty Advisor | Senior | EMEA | Stores & BOPIS | 1,945 | 524 | 4.85 | Feb 9, 2023 | — | Remote (HQ) | Americas-PM | skincare, BOPIS, haircare | — | 4.7 |
 Mr. Lonie Hudson | Loyalty Specialist | Front line | EMEA | Customer Care | 1,943 | 512 | 4.99 | Dec 13, 2021 | — | — | — | — | BA3 | 4.4 |
 Jacklyn Dare | VIP Concierge | Specialist | APAC | Escalations | 1,910 | 516 | 4.82 | Jul 23, 2025 | — | — | — | haircare, VIP-clienteling, color-match | BA1 | — |