Breana Shields
fiona30@gmail.com
Showing 1 - 41 of 41
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 60190066 | Item authenticity concern | Solved | Normal | Breana Shields | — |  Kip Schroeder IV | Chat | shipping | 6h | ●Responded | 5/5 | — | — | May 14, 2026 | - |
| 73898807 | Wholesale order question | Solved | Normal | Breana Shields | — |  Ignatius Cummerata | shade-match | 2d 17h | ○Sent, no reply | — | — | — | May 1, 2026 | - | |
| 94316774 | Loyalty points not posting | Solved | Normal | Breana Shields | — |  Faith Hilll | Phone | samplesinfluencer | 11h | ●Responded | 10/11 | — | — | Apr 30, 2026 | - |
| 07693534 | Wholesale order question | Solved | Low | Breana Shields | — |  Leonard Waters-Howell | Chat | influencer | 2d | ○Sent, no reply | — | — | — | Apr 28, 2026 | - |
| 63144954 | App login problem | Solved | High | Breana Shields | — |  Katrina Johns | Phone | gift-cardreturns | 4h | ⊘Not fired | — | — | — | Mar 31, 2026 | - |
| 08595391 | Where is my order? | Solved | Urgent | Breana Shields | — |  Oscar O'Hara | Chat | bopis | 1d 19h | ●Responded | 4/5 | — | — | Mar 29, 2026 | - |
| 15290033 | Gift card balance question | Solved | Normal | Breana Shields | — |  Mr. Cade Senger | Chat | — | 4h | ○Sent, no reply | — | — | — | Mar 28, 2026 | - |
| 17272809 | Return after 30-day window | Solved | Normal | Breana Shields | — |  Darryl Jacobi | Social | shade-matchwholesale | 20h | ⊘Not fired | — | — | — | Mar 27, 2026 | - |
| 95920449 | BOPIS pickup not ready | Pending | Urgent | Breana Shields | — | Faith Hilll | Phone | returnsshade-matchapp | - | —Skipped | — | — | — | Mar 21, 2026 | - |
| 29209101 | Item authenticity concern | Closed | Normal | Breana Shields | — |  Chaz Renner | Chat | — | 21h | ○Sent, no reply | — | — | — | Mar 20, 2026 | Mar 28, 2026 |
| 05207646 | Item authenticity concern | Solved | Low | Breana Shields | — |  Mr. Eliza Gerhold IV | bopisgift-cardshade-match | 5h | ●Responded | 10/11 | — | — | Mar 16, 2026 | - | |
| 75624219 | Refund not received | Solved | Low | Breana Shields | — | Ignatius Cummerata | appwholesalevip | 18h | ⊘Not fired | — | — | — | Mar 6, 2026 | - | |
| 83572464 | Birthday gift not received | Solved | Normal | Breana Shields | — |  Dr. Mandy McLaughlin | samplesgift-card | 2d 21h | ●Responded | 3/5 | — | — | Feb 25, 2026 | - | |
| 41485788 | Foundation match help | Solved | Normal | Breana Shields | — |  Lily Raynor | — | 2h | ●Responded | 2/5 | — | — | Feb 25, 2026 | - | |
| 74067124 | Wholesale order question | Closed | High | Breana Shields | — | Oscar O'Hara | damagedfragrance | 2h | ●Responded | 4/5 | — | — | Feb 10, 2026 | Feb 13, 2026 | |
| 56554012 | Foundation match help | Solved | Urgent | Breana Shields | — |  Jacklyn Dare | — | 11h | ○Sent, no reply | — | — | — | Feb 9, 2026 | - | |
| 52238973 | Address change after shipping | Solved | Normal | Breana Shields | — | Mr. Eliza Gerhold IV | Chat | bopisloyalty | 3h | ○Sent, no reply | — | — | — | Jan 20, 2026 | - |
| 25671694 | Restock alert for backorder | Pending | Normal | Breana Shields | — | Darryl Jacobi | vipsamplesdamaged | - | —Skipped | — | — | — | Jan 11, 2026 | - | |
| 11340213 | Refund not received | Solved | Urgent | Breana Shields | — | Dr. Mandy McLaughlin | — | 1d 21h | ●Responded | 3/5 | — | — | Jan 8, 2026 | - | |
| 82439653 | Wholesale order question | Solved | Low | Breana Shields | — |  Steve O'Conner | Phone | damaged | 1d | ●Responded | 5/5 | — | — | Jan 2, 2026 | - |
| 52695795 | Item authenticity concern | Solved | Low | Breana Shields | — |  Amely Pacocha | Chat | fragrance | 18h | ○Sent, no reply | — | — | — | Dec 19, 2025 | - |
| 76293675 | Insider tier issue | Solved | Normal | Breana Shields | — |  Eula McKenzie | gift-cardwholesale | 4h | ○Sent, no reply | — | — | — | Dec 12, 2025 | - | |
| 52921035 | Missing samples in order | Solved | Low | Breana Shields | — | Darryl Jacobi | shade-match | 1d 18h | ⊘Not fired | — | — | — | Nov 29, 2025 | - | |
| 36768353 | Store experience feedback | Open | Low | Breana Shields | — | Katrina Johns | bopis | - | —Skipped | — | — | — | Nov 28, 2025 | - | |
| 91774570 | Missing samples in order | Solved | Normal | Breana Shields | — | Faith Hilll | bopisvip | 2d 4h | ○Sent, no reply | — | — | — | Nov 16, 2025 | - | |
| 25432039 | Gift card balance question | Closed | Normal | Breana Shields | — |  Vilma Gusikowski | Chat | — | 1h | ○Sent, no reply | — | — | — | Oct 28, 2025 | Oct 31, 2025 |
| 43686419 | Allergic reaction concern | Solved | Normal | Breana Shields | — |  Julie Hodkiewicz | damagedshade-match | 5h | ●Responded | 4/5 | — | — | Oct 7, 2025 | - | |
| 99348114 | Gift card balance question | Solved | Normal | Breana Shields | — |  Miss Amber Hintz Sr. | Chat | refundshade-matchreturns | 3d 10h | ○Sent, no reply | — | — | — | Oct 7, 2025 | - |
| 09963003 | Pro discount enrollment | Solved | Normal | Breana Shields | — | Katrina Johns | — | 11h | ○Sent, no reply | — | — | — | Sep 29, 2025 | - | |
| 25495848 | Insider tier issue | Solved | Normal | Breana Shields | — | Mr. Eliza Gerhold IV | refundbopis | 4h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - | |
| 20392069 | Store experience feedback | Closed | Low | Breana Shields | — |  Kaela Friesen | samplesvip | 8h | ○Sent, no reply | — | — | — | Sep 17, 2025 | Sep 24, 2025 | |
| 80227492 | Cancel subscription / Auto-replenish | Solved | Normal | Breana Shields | — |  Yazmin Jast | bopisrefund | 3h | ○Sent, no reply | — | — | — | Aug 20, 2025 | - | |
| 84195458 | App login problem | Solved | Normal | Breana Shields | — | Yazmin Jast | shippingloyaltyinfluencer | 5h | ⊘Not fired | — | — | — | Aug 14, 2025 | - | |
| 48138981 | Refund not received | Solved | High | Breana Shields | — | Steve O'Conner | — | 1d 6h | ⊘Not fired | — | — | — | Aug 13, 2025 | - | |
| 93167604 | Where is my order? | Pending | High | Breana Shields | — | Miss Amber Hintz Sr. | — | - | —Skipped | — | — | — | Aug 10, 2025 | - | |
| 11657188 | Cancel subscription / Auto-replenish | Solved | Normal | Breana Shields | — |  Mr. Lonie Hudson | Phone | damagedvip | 4h | ●Responded | 4/5 | — | — | Aug 5, 2025 | - |
| 66023577 | Wrong shade sent | Closed | Normal | Breana Shields | — | Faith Hilll | Chat | — | 19h | ○Sent, no reply | — | — | — | Jul 19, 2025 | Jul 25, 2025 |
| 21047492 | BOPIS order cancelled at store | Solved | Normal | Breana Shields | — | Jacklyn Dare | — | 1d 4h | ○Sent, no reply | — | — | — | Jul 13, 2025 | - | |
| 69323114 | Return after 30-day window | Solved | Normal | Breana Shields | — |  Mr. Skyla Trantow | wholesale | 23h | ○Sent, no reply | — | — | — | Jul 6, 2025 | - | |
| 58170011 | Item authenticity concern | Pending | Normal | Breana Shields | — | Faith Hilll | Chat | shade-matchbopis | - | —Skipped | — | — | — | Jun 22, 2025 | - |
| 33190050 | Item authenticity concern | Solved | Low | Breana Shields | — | Kaela Friesen | shippingviprefund | 21h | ●Responded | 2/5 | — | — | Jun 12, 2025 | - |