Marguerite Dietrich
jody9@hotmail.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 37625865 | Cancel order request | Closed | Normal | — | shade-matchwholesale | 4d 8h | ●Responded | 7/11 | — | — | Apr 28, 2026 | May 3, 2026 | |||
| 14628373 | Lost package follow-up | Closed | Normal | — | loyaltydamaged | 2h | ○Sent, no reply | — | — | — | Apr 25, 2026 | Apr 30, 2026 | |||
| 67770645 | Return after 30-day window | Solved | Normal | — | Chat | samples | 6d 22h | ○Sent, no reply | — | — | — | Apr 24, 2026 | - | ||
| 17598877 | Klarna / Afterpay split issue | Pending | Normal | — | — | - | —Skipped | — | — | — | Apr 23, 2026 | - | |||
| 86700589 | Order arrived damaged | Solved | Normal | — | influencer | 13h | ⊘Not fired | — | — | — | Apr 10, 2026 | - | |||
| 54197974 | Gift card balance question | Closed | High | — | damaged | 2d 12h | ○Sent, no reply | — | — | — | Mar 31, 2026 | Apr 8, 2026 | |||
| 19896347 | Allergic reaction concern | Closed | Normal | — | wholesaledamaged | 4h | ○Sent, no reply | — | — | — | Feb 27, 2026 | Feb 28, 2026 | |||
| 30910672 | Wrong shade sent | Solved | Normal | — | bopisvipwholesale | 8h | ○Sent, no reply | — | — | — | Feb 26, 2026 | - | |||
| 64597676 | Order arrived damaged | Closed | Low | — | Chat | — | 2h | ○Sent, no reply | — | — | — | Feb 21, 2026 | Feb 26, 2026 | ||
| 82894251 | Cancel order request | Closed | Normal | — | vip | 11h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 25, 2026 | |||
| 73426836 | Missing items in shipment | Solved | Normal | — | Chat | app | 6h | ●Responded | 4/5 | — | — | Feb 17, 2026 | - | ||
| 95160781 | Order arrived damaged | Closed | Normal | — | vip | 21h | ●Responded | 2/5 | — | — | Feb 17, 2026 | Feb 22, 2026 | |||
| 94271524 | BOPIS pickup not ready | Pending | Low | — | — | - | —Skipped | — | — | — | Feb 15, 2026 | - | |||
| 43121621 | Where is my order? | Closed | High | — | bopisshipping | 2h | ●Responded | 7/11 | — | — | Jan 21, 2026 | Jan 26, 2026 | |||
| 83750302 | Allergic reaction concern | Solved | Normal | — | Chat | shade-matchwholesaleinfluencer | 3h | ●Responded | 10/11 | — | — | Jan 16, 2026 | - | ||
| 24457235 | Item authenticity concern | Closed | Normal | — | Chat | — | 6h | ○Sent, no reply | — | — | — | Jan 7, 2026 | Jan 8, 2026 | ||
| 80198781 | Allergic reaction concern | Solved | Low | — | Chat | — | 2d 19h | ○Sent, no reply | — | — | — | Jan 1, 2026 | - | ||
| 74637120 | Missing items in shipment | Solved | Low | — | — | 2d 11h | ●Responded | 3/5 | — | — | Dec 25, 2025 | - | |||
| 22584438 | Lost package follow-up | Closed | High | — | vipshade-match | 2d 18h | ●Responded | 4/5 | — | — | Dec 12, 2025 | Dec 22, 2025 | |||
| 15849605 | Missing samples in order | Solved | Normal | — | Social | — | 16h | ⊘Not fired | — | — | — | Dec 11, 2025 | - | ||
| 84358865 | Store experience feedback | Solved | Normal | — | influencerapp | 14h | ○Sent, no reply | — | — | — | Dec 10, 2025 | - | |||
| 13050231 | Restock alert for backorder | Solved | High | — | loyaltyshade-match | 3h | ○Sent, no reply | — | — | — | Dec 2, 2025 | - | |||
| 50152259 | Missing items in shipment | Solved | Normal | — | Chat | bopisshade-matchsamples | 2d 15h | ○Sent, no reply | — | — | — | Dec 1, 2025 | - | ||
| 98104716 | Shipping cost question | Pending | Normal | — | shippingvipwholesale | - | —Skipped | — | — | — | Nov 22, 2025 | - | |||
| 84863008 | Shipping cost question | Solved | High | — | Chat | loyalty | 6h | ○Sent, no reply | — | — | — | Nov 20, 2025 | - | ||
| 73268572 | Shipping cost question | Closed | Normal | — | Chat | fragrancevip | 4h | ○Sent, no reply | — | — | — | Nov 6, 2025 | Nov 7, 2025 | ||
| 70634077 | Klarna / Afterpay split issue | Solved | Normal | — | Chat | returnswholesalesamples | 5h | ●Responded | 3/5 | — | — | Nov 5, 2025 | - | ||
| 40869841 | Missing items in shipment | Solved | Normal | — | fragrancesamplesbopis | 10h | ●Responded | 5/5 | — | — | Oct 23, 2025 | - | |||
| 01939120 | Klarna / Afterpay split issue | Solved | High | — | — | 6h | ●Responded | 3/5 | — | — | Oct 21, 2025 | - | |||
| 63573144 | Return after 30-day window | Pending | Normal | — | — | - | —Skipped | — | — | — | Oct 17, 2025 | - | |||
| 00000171 | Insider tier issue | Solved | Normal | — | gift-card | 1h | ●Responded | 4/5 | — | — | Oct 15, 2025 | - | |||
| 78944037 | Allergic reaction concern | Solved | Normal | — | fragranceinfluencerloyalty | 3h | ○Sent, no reply | — | — | — | Oct 11, 2025 | - | |||
| 73639413 | Lost package follow-up | Solved | High | — | Phone | app | 5h | ●Responded | 5/5 | — | — | Sep 19, 2025 | - | ||
| 91189105 | Store experience feedback | Solved | Normal | — | Chat | wholesaleshipping | 7h | ●Responded | 5/5 | — | — | Sep 19, 2025 | - | ||
| 54974852 | Wholesale order question | Closed | Urgent | — | Chat | bopisinfluencerrefund | 17h | ○Sent, no reply | — | — | — | Sep 15, 2025 | Sep 21, 2025 | ||
| 21318213 | Discount code not working | Solved | Low | — | Chat | wholesaleinfluencer | 4h | ○Sent, no reply | — | — | — | Sep 11, 2025 | - | ||
| 02933996 | Lost package follow-up | Solved | Low | — | — | 2h | ○Sent, no reply | — | — | — | Sep 10, 2025 | - | |||
| 82957519 | Foundation match help | Open | Normal | — | vipshade-matchloyalty | - | —Skipped | — | — | — | Sep 2, 2025 | - | |||
| 43184795 | Store experience feedback | Open | Normal | — | viployalty | - | —Skipped | — | — | — | Sep 1, 2025 | - | |||
| 58939660 | Influencer code not working | Closed | Normal | — | vipbopisshade-match | 6h | ○Sent, no reply | — | — | — | Aug 21, 2025 | Aug 28, 2025 | |||
| 60555904 | Discount code not working | Solved | Normal | — | — | 2h | ⊘Not fired | — | — | — | Aug 20, 2025 | - | |||
| 64418219 | Wholesale order question | Closed | Normal | — | bopis | 4h | ○Sent, no reply | — | — | — | Aug 11, 2025 | Aug 16, 2025 | |||
| 22533990 | BOPIS order cancelled at store | Closed | Normal | — | Chat | vip | 2h | ○Sent, no reply | — | — | — | Aug 10, 2025 | Aug 17, 2025 | ||
| 31979662 | BOPIS pickup not ready | Solved | Normal | — | loyaltywholesalereturns | 11h | ○Sent, no reply | — | — | — | Aug 9, 2025 | - | |||
| 04010523 | Wrong shade sent | Solved | Normal | — | appshippingfragrance | 4h | ○Sent, no reply | — | — | — | Aug 8, 2025 | - | |||
| 96904739 | Cancel subscription / Auto-replenish | Pending | Low | — | Chat | — | - | —Skipped | — | — | — | Aug 5, 2025 | - | ||
| 69507995 | Price match request | Closed | Normal | — | fragrance | 8h | ●Responded | 5/5 | — | — | Jul 31, 2025 | Aug 7, 2025 | |||
| 22517917 | Question about product ingredients | Solved | Normal | — | — | 3d 18h | ⊘Not fired | — | — | — | Jul 16, 2025 | - | |||
| 24431205 | Missing samples in order | Closed | Normal | — | Chat | loyaltysamples | 6d 10h | ○Sent, no reply | — | — | — | Jul 5, 2025 | Jul 16, 2025 | ||
| 83677645 | Insider tier issue | Solved | Normal | — | Chat | refundloyaltyreturns | 1d | ⊘Not fired | — | — | — | Jul 4, 2025 | - |