Had to call my credit card company because Bloom support gave up.

Resolved my question, just wish the app hadn't logged me out twice during the chat.

Resolved after a long wait. Process needs streamlining.

It worked. Nothing special, nothing bad.

Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes.

Solved the problem after I had to repeat my issue twice.

Resolved but only after I escalated. Should not have taken that long.

It works. Wouldn't go out of my way to recommend it.

Friendly chat, fixed the issue. Took two tries to get the right shipping label.

Average. Got a partial refund instead of full and didn't really get why.

Closed my ticket as resolved when nothing was resolved.

Mid. Got the refund eventually but it took 10 days instead of the 3 they promised.

Got there. Took a full week which was longer than I'd expect for a missing item.

Easy enough. The shade swap took one extra back-and-forth to confirm.

Tried to cancel an order 5 minutes after placing it. They shipped it anyway and now I'm stuck.

Helpful team, the agent was kind. Wish the BOPIS pickup had been ready when promised.

Make the chat agents actually empowered to make refund decisions.

Marie answered my question about which retinol to start with. Detailed, no pressure to upsell.

I waited 45 minutes in chat queue just to be told they'd email me.

Mostly happy. Replacement product was sent but in the wrong shade initially.

Loved that they followed up two days later to make sure the replacement arrived.

Generally happy. The fragrance sample they sent wasn't what I picked but close enough.

It worked out. Wish I hadn't had to explain my return policy back to them.

Won't recommend until the basics are fixed.

Three separate tickets for one missing-items issue. Painful.

The selection, the service, the app — all top tier.

Stop discontinuing products my routine depends on.

The product swap went through. Wish the email confirmations were faster.

Agent didn't actually solve the issue, just told me to wait.

Color match through the app worked perfectly. Foundation is spot on.

Color match through the app worked perfectly. Foundation is spot on.

Their personalization is unreal. Like having a personal Beauty Advisor.

Solved my return, just needed a couple of follow-ups to get there.

The selection, the service, the app — all top tier.

Took a manual override from a manager just to refund a clearly broken product.

Agent didn't actually solve the issue, just told me to wait.

Their chatbot actually solved my problem before a human was needed.

Resolved but only after I escalated. Should not have taken that long.

The Elite tier perks are worth every dollar of lifetime spend.

Lightning fast response, fixed my Insider points balance in one message.

Helpful, friendly, and didn't make me feel silly for asking basic skincare questions.

App charged me for an order that never shipped and support won't help.

I tell everyone — Bloom is doing beauty retail right.

Generally good. A few things could be better but no complaints.

Tell everyone I know to shop here. Best beauty retailer, hands down.

Honestly the best customer service in beauty. Always feels personal.

Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly.

Already referred three friends. They all love it too.

Friendly chat, fixed the issue. Took two tries to get the right shipping label.

Took two days of back-and-forth to get a return label.

Mailed me a replacement powder after mine arrived broken. Quick and gracious.

Loyalty program for non-Insiders too.

Returned my serum no questions asked, refund hit my card the next day.

The Elite tier perks are worth every dollar of lifetime spend.

Got there in the end. The chat went in circles for a bit.

Mostly painless. Wish the BOPIS confirmation email had come faster.

Solved the problem after I had to repeat my issue twice.

Resolved the discount code issue and added bonus points for the trouble. 10/10.

Tried to cancel an order 5 minutes after placing it. They shipped it anyway and now I'm stuck.

Good service. Wish I'd been told upfront that my shade was on backorder.

Got there in the end. The chat went in circles for a bit.

Best in class. The app is genuinely beautiful and useful.

Good chat support. Returned product still hadn't been processed when I followed up.

Worst process I've experienced in retail. Will not come back.

Didn't honor the price match. Felt nickel-and-dimed.

They reshipped my order overnight after the package was lost. Top tier.

Decent. The system seemed to be slowing them down more than the issue itself.

Okay experience. The chat felt scripted, didn't really listen at first.

Amazing service! Sara helped me find the perfect foundation match over chat.

Issue resolved. Process felt clunky on their end.

Got my address updated mid-shipment in under a minute.

Mid. Got the refund eventually but it took 10 days instead of the 3 they promised.

Pretty good. Sara was nice, the system glitched once but she powered through.

Long wait, then the agent disconnected without resolving anything.

Color match through the app worked perfectly. Foundation is spot on.

Average. Got a partial refund instead of full and didn't really get why.

Resolved but I had to dig for the right form.

Honestly the best customer service in beauty. Always feels personal.

Would recommend in a heartbeat. The samples program alone is worth signing up for.

The selection, the service, the app — all top tier.

Chat agent answered in 10 seconds and solved it in two messages.

Mostly painless. Wish the BOPIS confirmation email had come faster.

The Beauty Advisor on chat was so knowledgeable, helped me build a full skincare routine for sensitive skin.

Solved the problem after I had to repeat my issue twice.

Bloom is my go-to for skincare. Wouldn't shop anywhere else.

Returned three items past the window and they made an exception. Lifelong customer.

The personalization quiz is genuinely helpful, not just a marketing gimmick.

The brand range alone makes it worth it. Service makes it lifelong.

Helpful, but the hold music in the phone queue was rough.

Bloom is my go-to for skincare. Wouldn't shop anywhere else.

Nice agent. Would have been nice to get a small gesture after the order was so delayed.

Got there. Took a full week which was longer than I'd expect for a missing item.

Replaced my damaged perfume bottle within 24 hours. So impressed.

Helpful, just felt rushed at the end of the conversation.

Friendly chat, fixed the issue. Took two tries to get the right shipping label.

Helpful, but the hold music in the phone queue was rough.

Customer service made me feel like I was being scammed for filing a return.

The Elite tier perks are worth every dollar of lifetime spend.

Got brushed off when I asked about the damaged shipment.

Resolved my issue and even taught me how to use the new app features. Excellent.

Big fan. Their customer service has saved me more than once.

Lost over 200 dollars worth of points after a system migration and they won't restore them.

Mid. Got the refund eventually but it took 10 days instead of the 3 they promised.

Mailed me a replacement powder after mine arrived broken. Quick and gracious.

Loved that they followed up two days later to make sure the replacement arrived.

Got my Klarna split sorted out in two messages. So easy.

Issue resolved. Process felt clunky on their end.

The Beauty Advisor on chat was so knowledgeable, helped me build a full skincare routine for sensitive skin.

Such a delightful first impression. Already shopping.

The personalization quiz is genuinely helpful, not just a marketing gimmick.

Customer service made me feel like I was being scammed for filing a return.

Loved that they followed up two days later to make sure the replacement arrived.

Resolved the issue. Wish the agent had offered a discount on the next order given the hassle.

Got my Klarna split sorted out in two messages. So easy.

Great overall, just took a bit longer than I expected on chat.

Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged.

The chat agent walked me through how to layer my new actives without irritation. Above and beyond.

First time ordering and I'll definitely be back. Smooth from start to finish.

Love everything about it. The Insider program is genuinely valuable.

Got my missing samples shipped out the same day. Thank you!

Liked it overall. The first push notification came too soon after signup.

Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem.

Mid. Got the refund eventually but it took 10 days instead of the 3 they promised.

Color match through the app worked perfectly. Foundation is spot on.

App glitched at checkout, they manually processed my order and threw in free shipping. Lovely.

The app is slow and buggy now. Lost trust in the brand.

Good support, just the points didn't post automatically — had to ask.

I'm a regular customer but I don't evangelize.

Got my points credited back for an order I had to cancel. Super easy.

Got brushed off when I asked about the damaged shipment.

Couldn't complete onboarding. Eventually gave up.

Order was a gift, arrived two weeks late and damaged, and no one cared.

Two-week back-and-forth for a refund that should have been one click.

I tell everyone — Bloom is doing beauty retail right.

Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged.

Love everything about it. The Insider program is genuinely valuable.

The selection, the service, the app — all top tier.

Helpful team, the agent was kind. Wish the BOPIS pickup had been ready when promised.

Onboarding was so smooth. Love the personalized routine builder.

The Elite tier perks are worth every dollar of lifetime spend.

Stock-outs are constant. Recommending Bloom feels risky now.

Customer care actually listened. Refund processed without making me jump through hoops.

Signup was straightforward. The quiz didn't really match me.

Took two days of back-and-forth to get a return label.

I shop here for some categories, not others.

Got my points back but the agent forgot to ship the replacement.

Liked the experience. App could be slightly faster.

Improve the in-store digital experience.

Returned three items from one order with one label. Brilliant.

Helpful self-service flow handled everything without me needing to chat.

Resolved my question, just wish the app hadn't logged me out twice during the chat.

Big fan. Their customer service has saved me more than once.

Their personalization is unreal. Like having a personal Beauty Advisor.

Quick, frictionless. Bookmarking my next return.

Resolved the discount code issue and added bonus points for the trouble. 10/10.

Average first experience. App is okay.

Resolved fine. The first agent transferred me but the second one nailed it.

The Elite tier perks are worth every dollar of lifetime spend.

Bloom understands what a beauty customer actually wants.

Got my Klarna split sorted out in two messages. So easy.

First time ordering and I'll definitely be back. Smooth from start to finish.

Tell everyone I know to shop here. Best beauty retailer, hands down.

Amazing service! Sara helped me find the perfect foundation match over chat.

Solved the problem after I had to repeat my issue twice.

Solid retailer. Not differentiated enough to recommend over alternatives.

Friendly chat, fixed the issue. Took two tries to get the right shipping label.

Good onboarding. Wish there were a few more shade options in the quiz.

Resolved the issue. Wish the agent had offered a discount on the next order given the hassle.

Quick refund, clear communication, and they upgraded my shipping for the next order.

Bring back the old loyalty point structure.

Order arrived fine, agent was helpful when one product was missing.

Pretty good. Selection is great, service is hit or miss.

Got my address updated mid-shipment in under a minute.

Nice agent. Would have been nice to get a small gesture after the order was so delayed.

Good service. Wish I'd been told upfront that my shade was on backorder.

App glitched at checkout, they manually processed my order and threw in free shipping. Lovely.

Mailed me a replacement powder after mine arrived broken. Quick and gracious.

Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes.

Smooth chat. Just had to scroll to find the right help article first.

Easiest return I've ever done. Just printed the label and dropped it off.

I like it but I also shop other places.

Generally happy. The fragrance sample they sent wasn't what I picked but close enough.

Bloom understands what a beauty customer actually wants.

The chat agent was clearly juggling other conversations. Felt impersonal.

Love everything about it. The Insider program is genuinely valuable.

Faster shipping would make me shop here exclusively.

Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem.

Make the chat agents actually empowered to make refund decisions.

The chat agent walked me through how to layer my new actives without irritation. Above and beyond.

Returned my serum no questions asked, refund hit my card the next day.

Customer care actually listened. Refund processed without making me jump through hoops.

Best welcome experience I've had from any beauty brand.

More fragrance education in the app.

Generally good. A few things could be better but no complaints.

Big fan. Their customer service has saved me more than once.

Didn't honor the price match. Felt nickel-and-dimed.

Tell everyone I know to shop here. Best beauty retailer, hands down.

Discount code didn't work, agent blamed me for entering it wrong. It was their typo.

It worked out. Wish I hadn't had to explain my return policy back to them.

Worst process I've experienced in retail. Will not come back.

Quick, frictionless. Bookmarking my next return.

The BOPIS pickup involved waiting, paperwork, and a manager. Way too much.

Bring back the old loyalty point structure.

Fine. The agent was friendly but seemed unsure of the answer.

Resolved my question, just wish the app hadn't logged me out twice during the chat.

Would recommend in a heartbeat. The samples program alone is worth signing up for.

Helped me find a fragrance similar to one that was discontinued. Truly thoughtful.

Generally good. A few things could be better but no complaints.

It was fine. Took longer than it should have but eventually got my refund.

Mostly happy. Replacement product was sent but in the wrong shade initially.

Resolved but only after I escalated. Should not have taken that long.

Would recommend in a heartbeat. The samples program alone is worth signing up for.

Got my points credited back for an order I had to cancel. Super easy.

Helpful, friendly, and didn't make me feel silly for asking basic skincare questions.

Loved that they followed up two days later to make sure the replacement arrived.

Customer care actually listened. Refund processed without making me jump through hoops.

Resolved my issue and even taught me how to use the new app features. Excellent.

Got my points back but the agent forgot to ship the replacement.

Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly.

Did everything from my phone in the elevator. So easy.

Add a recommend-based-on-what-I-own feature.

Got my missing samples shipped out the same day. Thank you!

Tried to cancel an order 5 minutes after placing it. They shipped it anyway and now I'm stuck.

Quick refund, clear communication, and they upgraded my shipping for the next order.

Good support, just the points didn't post automatically — had to ask.

Helpful, but the hold music in the phone queue was rough.

Bloom is my go-to for skincare. Wouldn't shop anywhere else.

Nice agent. Would have been nice to get a small gesture after the order was so delayed.

Big fan. Their customer service has saved me more than once.

Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem.

The app walked me through everything beautifully. Couldn't be easier.

Agent was polite but couldn't actually fix the loyalty points issue.

Pretty good. Sara was nice, the system glitched once but she powered through.

Already referred three friends. They all love it too.

Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged.

Won't recommend until the basics are fixed.

Recommend to anyone who'll listen. Best loyalty program in the space.

Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes.

Three chats, no resolution. The fourth agent finally helped.

Quick resolution, only had to enter the order number twice.

I will never recommend this brand again. Truly terrible support.

Got there in the end. The chat went in circles for a bit.

Generally happy. The fragrance sample they sent wasn't what I picked but close enough.

Love everything about it. The Insider program is genuinely valuable.

Bring back the old loyalty point structure.

The Beauty Advisor recommended a moisturizer for my rosacea that actually works.

Love everything about it. The Insider program is genuinely valuable.

Got my missing samples shipped out the same day. Thank you!

The brand range alone makes it worth it. Service makes it lifelong.

Recommend to anyone who'll listen. Best loyalty program in the space.

Got my points credited back for an order I had to cancel. Super easy.

Resolved my issue and even taught me how to use the new app features. Excellent.

Generally happy. The fragrance sample they sent wasn't what I picked but close enough.

The product swap went through. Wish the email confirmations were faster.

Returned my serum no questions asked, refund hit my card the next day.

Felt like I was talking to a script. Same response three times.

Agent didn't actually solve the issue, just told me to wait.

Faster shipping would make me shop here exclusively.

Stock-outs are constant. Recommending Bloom feels risky now.

Got my missing samples shipped out the same day. Thank you!

More inclusive shade ranges would be huge.

Got my points credited back for an order I had to cancel. Super easy.

Returned my serum no questions asked, refund hit my card the next day.

They reshipped my order overnight after the package was lost. Top tier.

Customer care actually listened. Refund processed without making me jump through hoops.

Helpful self-service flow handled everything without me needing to chat.

The Beauty Advisor recommended a moisturizer for my rosacea that actually works.

I will never recommend this brand again. Truly terrible support.

Lost all my profile data after the first session. Started over twice.

Bloom understands what a beauty customer actually wants.

Discount code didn't work, agent blamed me for entering it wrong. It was their typo.

Loved the personalized note in my order. Small touch, big impact.

Onboarding hit all the right notes. Made me actually want to engage with the brand.

Resolved my issue and even taught me how to use the new app features. Excellent.

Quick, kind, and they actually solved my problem on the first message.

Three chats, no resolution. The fourth agent finally helped.

Solid first impression. The welcome email was a little overwhelming.

Slow but eventually got there. Could have been a one-message fix.

Replied within minutes on a Sunday. Honestly didn't expect that.

Resolved the discount code issue and added bonus points for the trouble. 10/10.

Helpful, but the hold music in the phone queue was rough.

Got my points credited back for an order I had to cancel. Super easy.

Slow but eventually got there. Could have been a one-message fix.

Bloom understands what a beauty customer actually wants.

Had a terrible refund experience. Would steer friends elsewhere.

Resolved the discount code issue and added bonus points for the trouble. 10/10.

Solved my return, just needed a couple of follow-ups to get there.

The chat agent walked me through how to layer my new actives without irritation. Above and beyond.

Tried to cancel an order 5 minutes after placing it. They shipped it anyway and now I'm stuck.

Return process was a nightmare. Wrong label, then no label, then store credit instead of refund.

Pretty good. Sara was nice, the system glitched once but she powered through.

Replaced my damaged perfume bottle within 24 hours. So impressed.

Bloom understands what a beauty customer actually wants.

Love everything about it. The Insider program is genuinely valuable.

Mailed me a replacement powder after mine arrived broken. Quick and gracious.

Got my issue handled. Slightly long wait but the agent more than made up for it.

App glitched at checkout, they manually processed my order and threw in free shipping. Lovely.

Won't recommend until the basics are fixed.

Multiple screens, multiple agents. Could have been a one-click thing.

Couldn't have been more helpful. Got an Elite member upgrade after one chat.

The personalization quiz is genuinely helpful, not just a marketing gimmick.

Bloom is my go-to for skincare. Wouldn't shop anywhere else.

The chat agent walked me through how to layer my new actives without irritation. Above and beyond.

Agent was polite but couldn't actually fix the loyalty points issue.

Tell everyone I know to shop here. Best beauty retailer, hands down.

Felt like I was talking to a script. Same response three times.

Got my points back but the agent forgot to ship the replacement.

First time ordering and I'll definitely be back. Smooth from start to finish.

Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged.

The app is slow and buggy now. Lost trust in the brand.

Charged me twice and the agent said it would take 14 business days to refund. Outrageous.

Long wait, then the agent disconnected without resolving anything.

Couldn't have been more helpful. Got an Elite member upgrade after one chat.

Good service. Wish I'd been told upfront that my shade was on backorder.

Helpful enough. Took longer than I expected for a simple address change.

Loyalty program for non-Insiders too.

Had a terrible refund experience. Would steer friends elsewhere.

App keeps crashing at checkout and support just told me to clear the cache. That doesn't help.

Onboarding hit all the right notes. Made me actually want to engage with the brand.

Friendly chat, fixed the issue. Took two tries to get the right shipping label.

Easy chat experience. Captcha at the start was annoying.

Took five days to get a reply. Then they couldn't even help with the return.

Got my Insider perks set up in under a minute.

It worked out. Wish I hadn't had to explain my return policy back to them.

Charged me twice and the agent said it would take 14 business days to refund. Outrageous.

Returned three items past the window and they made an exception. Lifelong customer.

Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly.

Love everything about it. The Insider program is genuinely valuable.

Required more steps than it should have for a simple shade exchange.

The app walked me through everything beautifully. Couldn't be easier.

Bloom is my go-to for skincare. Wouldn't shop anywhere else.

Resolved fine. The first agent transferred me but the second one nailed it.

Would recommend in a heartbeat. The samples program alone is worth signing up for.

Tapped through the app and had my replacement on the way in 30 seconds.

Big fan. Their customer service has saved me more than once.

Pretty good. Selection is great, service is hit or miss.

Got my refund eventually. Communication could have been a touch clearer.

Bring back the old loyalty point structure.

Solid retailer. Not differentiated enough to recommend over alternatives.

Best in class. The app is genuinely beautiful and useful.

Pleasant experience. App is great, website still a bit clunky on mobile.

Customer service has gone downhill. Used to love this brand.

Lightning fast response, fixed my Insider points balance in one message.

Eventually solved, but the process wasn't intuitive.

Loved the personalized note in my order. Small touch, big impact.

Got my points back but the agent forgot to ship the replacement.

Faster customer service response times.

Friendly chat, fixed the issue. Took two tries to get the right shipping label.

Helpful, but the hold music in the phone queue was rough.

Resolved after a long wait. Process needs streamlining.

Couldn't be happier. They threw in extra samples I'd been wanting to try.

Helpful team, the agent was kind. Wish the BOPIS pickup had been ready when promised.

Lost my package, refused to refund or reship. I'm done with this brand.

Resolved the discount code issue and added bonus points for the trouble. 10/10.

The chat agent walked me through how to layer my new actives without irritation. Above and beyond.

Got there in the end. The chat went in circles for a bit.

BOPIS pickup at the store was so smooth, in and out in under a minute.

Their personalization is unreal. Like having a personal Beauty Advisor.

The selection, the service, the app — all top tier.

Got my points credited back for an order I had to cancel. Super easy.

Couldn't be happier. They threw in extra samples I'd been wanting to try.

Smaller sample sizes that aren't single-use.

Insider status was downgraded incorrectly and no one will fix it.

App glitched at checkout, they manually processed my order and threw in free shipping. Lovely.

Treated like I was lying about the missing items. Insulting.

Nice agent. Would have been nice to get a small gesture after the order was so delayed.

Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged.

Loved the personalized note in my order. Small touch, big impact.

Already referred three friends. They all love it too.

It was fine. Took longer than it should have but eventually got my refund.

Already referred three friends. They all love it too.

The selection, the service, the app — all top tier.

I shop here for some categories, not others.

It's whatever. Got what I needed but no follow-through.

Helpful, friendly, and didn't make me feel silly for asking basic skincare questions.

Got my points credited back for an order I had to cancel. Super easy.

Customer care actually listened. Refund processed without making me jump through hoops.

Frustrating. Had to repeat my issue four times to three different agents.

The chat agent was clearly juggling other conversations. Felt impersonal.

Got my points credited back for an order I had to cancel. Super easy.

The Elite tier perks are worth every dollar of lifetime spend.

Make the chat agents actually empowered to make refund decisions.

Signing up was effortless and they sent samples that match my profile.

Add more clean / fragrance-free filters.

Helpful agent, but the underlying app issue still hasn't been fixed.

Helped me find a fragrance similar to one that was discontinued. Truly thoughtful.

Loyalty points still missing after two separate chats about it.

It was fine. Took longer than it should have but eventually got my refund.

They reshipped my order overnight after the package was lost. Top tier.

Smooth signup. The intro samples took a week to arrive but they were great.

App charged me for an order that never shipped and support won't help.

Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged.

Pretty good. Selection is great, service is hit or miss.

Helpful self-service flow handled everything without me needing to chat.

Foundation arrived completely shattered and they offered 5 dollars store credit.

Returned three items from one order with one label. Brilliant.

Agent didn't actually solve the issue, just told me to wait.

They accused me of returning fraudulent items. Never coming back.

Had a terrible refund experience. Would steer friends elsewhere.

Improve the BOPIS experience in stores.

Returned my serum no questions asked, refund hit my card the next day.

Got the replacement but it took three back-and-forths to confirm the shade.

Two weeks for a refund on an order that was lost in transit.

Helpful, but the hold music in the phone queue was rough.

Couldn't have been more helpful. Got an Elite member upgrade after one chat.

Mid. Got the refund eventually but it took 10 days instead of the 3 they promised.

BOPIS pickup at the store was so smooth, in and out in under a minute.

Marie answered my question about which retinol to start with. Detailed, no pressure to upsell.

Honestly the easiest exchange process I've used at any retailer.

Pleasant experience. App is great, website still a bit clunky on mobile.

Already referred three friends. They all love it too.

Mostly painless. Wish the BOPIS confirmation email had come faster.

Resolved fine. The first agent transferred me but the second one nailed it.

Mailed me a replacement powder after mine arrived broken. Quick and gracious.

Not great. The product arrived broken, replacement also broken.

Resolved the issue. Wish the agent had offered a discount on the next order given the hassle.

Loved the personalized note in my order. Small touch, big impact.