Oscar O'Hara
Senior Beauty Advisor·Specialist·dwayne_casper88@yahoo.com
Rating distribution
5
203
4
135
3
63
2
36
1
32
QA performance
Total evals
0
All-time, excludes invalidated
Avg QA score (30d)
—
Avg CSAT (30d)
3.84 / 5
-0.03 starsvs. prior 30 days
AI-acceptance rate
—
No scores yet
Showing 1 - 50 of 50
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 51505063Item authenticity concern |  Kurtis Denesik | Oscar O'Hara | May 27, 2026, 4:54 AM |
| 1/5 | Lost over 200 dollars worth of points after a system migration and they won't restore them. | 83173959Missing items in shipment |  Wilfred Fay | Oscar O'Hara | May 23, 2026, 1:08 AM |
| 5/5 | The Beauty Advisor on chat was so knowledgeable, helped me build a full skincare routine for sensitive skin. | 51892913Return after 30-day window |  Francesca Stracke | Oscar O'Hara | May 22, 2026, 8:26 PM |
| 5/5 | First time ordering and I'll definitely be back. Smooth from start to finish. | 30380667Store experience feedback |  Bettye Gislason | Oscar O'Hara | May 22, 2026, 3:49 PM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 86711339Item authenticity concern |  Leonard Towne | Oscar O'Hara | May 22, 2026, 1:38 PM |
| 3/5 | Mid. Got the refund eventually but it took 10 days instead of the 3 they promised. | 50147098Shipping cost question |  Claire Hyatt | Oscar O'Hara | May 22, 2026, 12:05 PM |
| 4/5 | Helpful team, the agent was kind. Wish the BOPIS pickup had been ready when promised. | 53577852Refund not received |  Tamia Hills | Oscar O'Hara | May 22, 2026, 5:15 AM |
| 5/5 | Onboarding was so smooth. Love the personalized routine builder. | 92499581Allergic reaction concern |  Clara Brekke | Oscar O'Hara | May 22, 2026, 4:59 AM |
| 7/11 | I shop here for some categories, not others. | 60427854Item authenticity concern |  Dr. Carlie Kovacek | Oscar O'Hara | May 21, 2026, 10:45 PM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 61108651Return after 30-day window |  Molly Graham | Oscar O'Hara | May 20, 2026, 5:59 PM |
| 2/5 | Didn't honor the price match. Felt nickel-and-dimed. | 15820536Influencer code not working |  Miss Reece Grady | Oscar O'Hara | May 20, 2026, 5:41 AM |
| 1/5 | Add a recommend-based-on-what-I-own feature. | 77684916Wholesale order question |  Margie Stokes | Oscar O'Hara | May 19, 2026, 10:33 AM |
| 5/5 | Resolved the discount code issue and added bonus points for the trouble. 10/10. | 25908148Address change after shipping |  Emiliano Wiegand | Oscar O'Hara | May 17, 2026, 6:02 AM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 38574637Gift card balance question | Tamia Hills | Oscar O'Hara | May 16, 2026, 7:59 PM |
| 3/5 | Resolved after a long wait. Process needs streamlining. | 94045457Price match request |  Kelsi Crooks | Oscar O'Hara | May 15, 2026, 3:20 PM |
| 3/5 | It's whatever. Got what I needed but no follow-through. | 00456070Pro discount enrollment |  Owen Carter | Oscar O'Hara | May 15, 2026, 4:15 AM |
| 5/5 | Signing up was effortless and they sent samples that match my profile. | 87406692Discount code not working |  Alan Weissnat | Oscar O'Hara | May 15, 2026, 12:19 AM |
| 5/5 | BOPIS pickup at the store was so smooth, in and out in under a minute. | 56623360Wrong shade sent |  Marguerite Howe | Oscar O'Hara | May 14, 2026, 10:26 AM |
| 5/5 | Reward longtime customers more meaningfully. | 28565076Price match request |  Reanna Weber | Oscar O'Hara | May 14, 2026, 4:14 AM |
| 10/11 | Best in class. The app is genuinely beautiful and useful. | 53451735Missing samples in order |  Johann West | Oscar O'Hara | May 13, 2026, 6:02 PM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 12057520Gift card balance question |  Nikko Cummerata | Oscar O'Hara | May 12, 2026, 7:12 PM |
| 1/5 | Foundation arrived completely shattered and they offered 5 dollars store credit. | 80989488BOPIS order cancelled at store |  Ottilie Skiles | Oscar O'Hara | May 12, 2026, 4:54 PM |
| 2/5 | The BOPIS pickup involved waiting, paperwork, and a manager. Way too much. | 65085027Where is my order? |  Noel Stracke | Oscar O'Hara | May 12, 2026, 4:08 PM |
| 4/5 | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 93171013Gift card balance question |  Omari Wolf | Oscar O'Hara | May 12, 2026, 11:08 AM |
| 5/5 | Five stars. Marisol matched my undertone perfectly over a quick chat. | 74630411Refund not received |  Kirk Wintheiser-Lang | Oscar O'Hara | May 9, 2026, 6:05 PM |
| 4/5 | Good service. Wish I'd been told upfront that my shade was on backorder. | 87071979Allergic reaction concern |  Yvonne Larkin | Oscar O'Hara | May 9, 2026, 6:04 AM |
| 3/5 | Signup was straightforward. The quiz didn't really match me. | 34418836Wholesale order question |  Heidi Schimmel | Oscar O'Hara | May 8, 2026, 12:41 AM |
| 3/5 | Resolved after a long wait. Process needs streamlining. | 37454490Missing samples in order |  Kristian Shanahan | Oscar O'Hara | May 7, 2026, 9:22 PM |
| 5/5 | Easiest return I've ever done. Just printed the label and dropped it off. | 55101001Pro discount enrollment |  Gene Franey | Oscar O'Hara | May 7, 2026, 11:18 AM |
| 9/11 | I tell everyone — Bloom is doing beauty retail right. | 22886960Question about product ingredients |  Allen Prohaska | Oscar O'Hara | May 6, 2026, 4:49 AM |
| 1/5 | Discount code didn't work, agent blamed me for entering it wrong. It was their typo. | 82855364Return after 30-day window |  Tevin Leannon | Oscar O'Hara | May 4, 2026, 8:17 PM |
| 10/11 | The brand range alone makes it worth it. Service makes it lifelong. | 91200899Foundation match help |  Ms. Zoey Feeney | Oscar O'Hara | May 3, 2026, 3:59 PM |
| 4/5 | Helpful, but the hold music in the phone queue was rough. | 86587233Wholesale order question |  Ethan Steuber | Oscar O'Hara | May 2, 2026, 12:38 PM |
| 4/5 | Helpful enough. Took longer than I expected for a simple address change. | 17659582Foundation match help | Allen Prohaska | Oscar O'Hara | May 2, 2026, 11:37 AM |
| 5/5 | Loved the quiz, loved the recommendations, loved the gift. | 36027785Foundation match help |  Jolie Rau | Oscar O'Hara | May 2, 2026, 2:09 AM |
| 4/5 | Generally happy. The fragrance sample they sent wasn't what I picked but close enough. | 61712310App crashes at checkout |  Carlos Beer | Oscar O'Hara | Apr 30, 2026, 8:19 PM |
| 4/5 | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 01796880Order arrived damaged |  Malvina Hoeger | Oscar O'Hara | Apr 30, 2026, 7:30 PM |
| 5/5 | Quick refund, clear communication, and they upgraded my shipping for the next order. | 44269165Cancel subscription / Auto-replenish |  Chelsey Bednar-Goodwin | Oscar O'Hara | Apr 29, 2026, 11:00 AM |
| 10/11 | The selection, the service, the app — all top tier. | 46923196Wholesale order question |  Alejandro Bednar | Oscar O'Hara | Apr 28, 2026, 7:31 PM |
| 4/11 | Won't recommend until the basics are fixed. | 64443689Where is my order? |  Miss Jayden Ferry II | Oscar O'Hara | Apr 28, 2026, 10:02 AM |
| 4/5 | Helpful, just felt rushed at the end of the conversation. | 52569487Foundation match help |  Bryant Champlin | Oscar O'Hara | Apr 27, 2026, 5:14 PM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 99579639Allergic reaction concern |  Mr. Willard Moen | Oscar O'Hara | Apr 27, 2026, 1:20 PM |
| 7/11 | Solid retailer. Not differentiated enough to recommend over alternatives. | 66261155Item authenticity concern | Tamia Hills | Oscar O'Hara | Apr 26, 2026, 12:35 PM |
| 5/5 | Helpful, friendly, and didn't make me feel silly for asking basic skincare questions. | 32490369BOPIS pickup not ready |  Norma Ryan | Oscar O'Hara | Apr 25, 2026, 6:01 PM |
| 2/5 | Tried to charge me a restocking fee on a product they sent in the wrong color. | 55328394Restock alert for backorder |  Alisa Ward | Oscar O'Hara | Apr 25, 2026, 1:53 AM |
| 3/5 | Took some effort. Had to escalate to a manager to override the return window. | 57046495Price match request |  Ottis Maggio | Oscar O'Hara | Apr 25, 2026, 12:03 AM |
| 4/5 | The product swap went through. Wish the email confirmations were faster. | 90783268Order arrived damaged |  Kamren Schneider Sr. | Oscar O'Hara | Apr 23, 2026, 9:21 PM |
| 5/5 | The personalization quiz is genuinely helpful, not just a marketing gimmick. | 72069167Wrong shade sent |  Haleigh Kling | Oscar O'Hara | Apr 23, 2026, 3:50 PM |
| 5/5 | Refund landed in my account before I even closed the chat. Wild. | 32413315Wholesale order question |  Willy Welch | Oscar O'Hara | Apr 21, 2026, 4:56 AM |
| 5/5 | Reset my password and reordered without losing my cart. Beautifully done. | 26134308Foundation match help |  Nicolas Rau Sr. | Oscar O'Hara | Apr 19, 2026, 4:13 PM |