Faith Hilll
Beauty Advisor·Senior·vernon_reichel50@gmail.com
Rating distribution
5
210
4
111
3
48
2
29
1
38
QA performance
Total evals
4
All-time, excludes invalidated
Avg QA score (30d)
—
Avg CSAT (30d)
3.57 / 5
-0.23 starsvs. prior 30 days
AI-acceptance rate
100.0%
0 of 20 overridden
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 87647203 | Wrong shade sent | Closed | Low |  Ms. Patsy Jenkins-Kautzer | — | Faith Hilll | loyaltyrefundsamples | 2h | ●Responded | 2/5 | — | — | May 22, 2026 | May 27, 2026 | |
| 27563235 | Discount code not working | Closed | Low |  Shaun Braun Sr. | — | Faith Hilll | Chat | vipwholesalereturns | 6h | ●Responded | 10/11 | — | — | May 22, 2026 | May 24, 2026 |
| 14824159 | Lost package follow-up | Solved | Low |  Mrs. Ernestine Kassulke MD | — | Faith Hilll | fragrance | 6h | ●Responded | 4/5 | — | — | May 22, 2026 | - | |
| 95408714 | Klarna / Afterpay split issue | Closed | Low |  Darrel Bayer | — | Faith Hilll | Chat | loyaltyvip | 3h | ○Sent, no reply | — | — | — | May 22, 2026 | May 25, 2026 |
| 17212701 | Birthday gift not received | Solved | Normal |  Willy Welch | House of Lumière | Faith Hilll | Phone | app | 6h | ○Sent, no reply | — | — | — | May 22, 2026 | - |
| 66484869 | Refund not received | Solved | Low |  Ms. Dagmar Cremin | — | Faith Hilll | wholesalebopisshade-match | 6h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |
| 70644904 | Store experience feedback | Solved | Low |  Gloria Jakubowski | Silver Lake Studios | Faith Hilll | shade-match | 6h | ○Sent, no reply | — | — | — | May 21, 2026 | - | |
| 04904514 | Return after 30-day window | Solved | Low |  Janice McGlynn | — | Faith Hilll | Chat | — | 2d 9h | ⊘Not fired | — | — | — | May 21, 2026 | - |
| 22038200 | BOPIS order cancelled at store | Solved | High |  Ben Heidenreich | — | Faith Hilll | vipinfluencerfragrance | 8h | ●Responded | 5/5 | — | — | May 21, 2026 | - | |
| 91527872 | Wrong shade sent | Open | Normal |  Mrs. Royce Kuphal | — | Faith Hilll | Phone | gift-cardsamples | - | —Skipped | — | — | — | May 21, 2026 | - |
| 47296000 | BOPIS pickup not ready | Pending | High |  Brando Reilly | — | Faith Hilll | Chat | damagedgift-cardreturns | - | —Skipped | — | — | — | May 21, 2026 | - |
| 75727376 | Influencer code not working | Solved | Normal |  Jeannette Bosco-Grimes | — | Faith Hilll | Chat | influencerloyaltywholesale | 1d 4h | ○Sent, no reply | — | — | — | May 21, 2026 | - |
| 88577136 | Loyalty points not posting | Solved | Normal |  Desiree Nikolaus | — | Faith Hilll | — | 2d 23h | ⊘Not fired | — | — | — | May 21, 2026 | - | |
| 20201738 | Refund not received | Solved | Normal |  Lowell Wehner | — | Faith Hilll | shade-matchgift-card | 4h | ○Sent, no reply | — | — | — | May 21, 2026 | - | |
| 55419719 | Influencer code not working | Pending | Normal |  Salvador Roberts | — | Faith Hilll | Chat | gift-cardreturns | - | —Skipped | — | — | — | May 21, 2026 | - |
| 52921671 | Cancel order request | Solved | Low |  Ezequiel Brekke | — | Faith Hilll | refundvip | 5h | ●Responded | 3/5 | — | — | May 21, 2026 | - | |
| 57558793 | Loyalty points not posting | Pending | Normal |  Tara Bogan | — | Faith Hilll | shipping | - | —Skipped | — | — | — | May 20, 2026 | - | |
| 98972920 | Cancel subscription / Auto-replenish | Solved | Normal |  Connie Wuckert | — | Faith Hilll | Chat | refund | 2d 16h | ●Responded | 4/5 | — | — | May 20, 2026 | - |
| 12304489 | Insider tier issue | Solved | Normal |  Van Heaney | — | Faith Hilll | Chat | wholesalesamples | 1h | ○Sent, no reply | — | — | — | May 20, 2026 | - |
| 20455182 | Loyalty points not posting | Solved | Normal |  Ross Heathcote | — | Faith Hilll | shippingvipwholesale | 2d 23h | ○Sent, no reply | — | — | — | May 20, 2026 | - | |
| 53371663 | Cancel order request | Solved | Normal |  Erika Yundt PhD | — | Faith Hilll | Chat | — | 6h | ○Sent, no reply | — | — | — | May 20, 2026 | - |
| 34657320 | Wrong shade sent | Closed | Normal |  Dashawn Hintz | — | Faith Hilll | Chat | returnssamplesapp | 16h | ⊘Not fired | — | — | — | May 19, 2026 | May 27, 2026 |
| 70698567 | Allergic reaction concern | Open | Normal |  Jazmyne Anderson | — | Faith Hilll | viployaltyinfluencer | - | —Skipped | — | — | — | May 19, 2026 | - | |
| 68493277 | Store experience feedback | Pending | Normal |  Tim Reynolds | — | Faith Hilll | Chat | influencer | - | —Skipped | — | — | — | May 19, 2026 | - |
| 70711519 | Store experience feedback | Solved | Low |  Robert Schiller V | — | Faith Hilll | wholesale | 21h | ○Sent, no reply | — | — | — | May 19, 2026 | - | |
| 97871259 | Wholesale order question | Closed | Normal |  Della Cruickshank | — | Faith Hilll | Chat | — | 5h | ●Responded | 10/11 | — | — | May 19, 2026 | May 20, 2026 |
| 89801645 | Influencer code not working | Solved | Normal |  Chanelle Kuhlman | — | Faith Hilll | — | 6h | ⊘Not fired | — | — | — | May 19, 2026 | - | |
| 11532036 | Order arrived damaged | Solved | Normal |  James Schmidt | — | Faith Hilll | Chat | damagedshipping | 18h | ○Sent, no reply | — | — | — | May 19, 2026 | - |
| 84520700 | Foundation match help | Solved | Low |  Alfred Quigley | — | Faith Hilll | Chat | — | 4h | ●Responded | 7/11 | — | — | May 19, 2026 | - |
| 86819209 | Restock alert for backorder | Solved | Normal |  Martine O'Keefe | — | Faith Hilll | — | 3d | ○Sent, no reply | — | — | — | May 19, 2026 | - | |
| 40106181 | Wrong shade sent | Solved | Normal |  Weston Bogisich | — | Faith Hilll | Chat | — | 11h | ●Responded | 5/5 | — | — | May 18, 2026 | - |
| 73041763 | Gift card balance question | Solved | Normal |  Walker Schulist | — | Faith Hilll | damagedgift-cardinfluencer | 17h | ○Sent, no reply | — | — | — | May 18, 2026 | - | |
| 71388477 | Allergic reaction concern | Solved | Normal |  Forrest Considine-Conroy | — | Faith Hilll | Chat | bopisshipping | 4h | ○Sent, no reply | — | — | — | May 18, 2026 | - |
| 42555314 | Return after 30-day window | Open | Normal |  Everette Bosco | — | Faith Hilll | Chat | — | - | —Skipped | — | — | — | May 18, 2026 | - |
| 15612607 | App login problem | Solved | High |  Haskell Barrows | — | Faith Hilll | Phone | returns | 1h | ●Responded | 10/11 | — | — | May 18, 2026 | - |
| 38642116 | Shipping cost question | Closed | Low |  Nathaniel McClure | — | Faith Hilll | Phone | vip | 6h | ○Sent, no reply | — | — | — | May 18, 2026 | May 24, 2026 |
| 78424472 | Cancel subscription / Auto-replenish | Closed | Normal |  Toby Weimann | — | Faith Hilll | — | 5h | ⊘Not fired | — | — | — | May 18, 2026 | May 22, 2026 | |
| 91143233 | Restock alert for backorder | Solved | Normal | Jazmyne Anderson | — | Faith Hilll | returnsinfluencerdamaged | 4h | ○Sent, no reply | — | — | — | May 17, 2026 | - | |
| 30308457 | BOPIS order cancelled at store | Closed | Normal |  Daniella Berge | — | Faith Hilll | vip | 4h | ○Sent, no reply | — | — | — | May 17, 2026 | May 21, 2026 | |
| 94243440 | Wholesale order question | Solved | High |  Mr. Johnathan Upton | — | Faith Hilll | Chat | — | 2h | ○Sent, no reply | — | — | — | May 16, 2026 | - |
| 67392340 | BOPIS pickup not ready | Solved | High |  Rickey Wilkinson | — | Faith Hilll | bopisgift-card | 2h | ○Sent, no reply | — | — | — | May 16, 2026 | - | |
| 67053124 | Pro discount enrollment | Solved | Normal |  Stacy Farrell | — | Faith Hilll | Phone | — | 22h | ⊘Not fired | — | — | — | May 15, 2026 | - |
| 31499224 | Refund not received | Solved | High | Gloria Jakubowski | Silver Lake Studios | Faith Hilll | shade-match | 1h | ○Sent, no reply | — | — | — | May 15, 2026 | - | |
| 11758370 | Wrong shade sent | Open | Normal | Desiree Nikolaus | — | Faith Hilll | shade-matchrefund | - | —Skipped | — | — | — | May 15, 2026 | - | |
| 08490353 | BOPIS order cancelled at store | Solved | High |  Claud Schaefer | — | Faith Hilll | wholesale | 21h | ○Sent, no reply | — | — | — | May 15, 2026 | - | |
| 01373225 | Wrong shade sent | Closed | Low |  Dr. Markus Thompson | — | Faith Hilll | shippingshade-match | 5h | ●Responded | 4/5 | — | — | May 15, 2026 | May 22, 2026 | |
| 97110455 | Question about product ingredients | Solved | Normal |  Citlalli Welch I | — | Faith Hilll | — | 14h | ○Sent, no reply | — | — | — | May 15, 2026 | - | |
| 91762487 | Insider tier issue | Solved | Normal | Willy Welch | House of Lumière | Faith Hilll | shade-matchloyaltyshipping | 5h | ●Responded | 10/11 | — | — | May 15, 2026 | - | |
| 69803716 | Pro discount enrollment | Solved | Normal |  Roxane Rohan PhD | — | Faith Hilll | fragrancebopisloyalty | 1h | ●Responded | 1/11 | — | — | May 15, 2026 | - | |
| 05322877 | Birthday gift not received | Solved | Normal |  Tomas Torphy | — | Faith Hilll | Phone | shippingdamaged | 3h | ●Responded | 5/5 | — | — | May 15, 2026 | - |