Mr. Skyla Trantow
Beauty Advisor·Front line·ivy.wiza@yahoo.com
Rating distribution
5
206
4
125
3
57
2
44
1
33
QA performance
Total evals
3
All-time, excludes invalidated
Avg QA score (30d)
68.0
Avg CSAT (30d)
4.22 / 5
+0.26 starsvs. prior 30 days
AI-acceptance rate
80.0%
3 of 15 overridden
Showing 1 - 50 of 50
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | Resolved after a long wait. Process needs streamlining. | 61395761Wrong shade sent |  Claire Wiegand | Mr. Skyla Trantow | May 26, 2026, 1:45 PM |
| 4/5 | Easy enough. The shade swap took one extra back-and-forth to confirm. | 18120267Klarna / Afterpay split issue |  Tomasa Crooks | Mr. Skyla Trantow | May 25, 2026, 9:13 AM |
| 9/11 | I tell everyone — Bloom is doing beauty retail right. | 58295532Order arrived damaged |  Claud Schaefer | Mr. Skyla Trantow | May 24, 2026, 12:02 PM |
| 5/5 | Loyalty program for non-Insiders too. | 51987749Birthday gift not received |  Florida Homenick | Mr. Skyla Trantow | May 24, 2026, 6:31 AM |
| 1/5 | Worst process I've experienced in retail. Will not come back. | 33603166Cancel order request |  Michele Turcotte | Mr. Skyla Trantow | May 24, 2026, 12:14 AM |
| 5/5 | Amazing service! Sara helped me find the perfect foundation match over chat. | 35616469Discount code not working |  Mr. Sam Adams | Mr. Skyla Trantow | May 23, 2026, 7:57 PM |
| 4/5 | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 71761898Loyalty points not posting |  Fredrick Franey | Mr. Skyla Trantow | May 23, 2026, 7:48 AM |
| 3/5 | Got my points back but the agent forgot to ship the replacement. | 88156620Wrong shade sent |  Nadine Gleason | Mr. Skyla Trantow | May 21, 2026, 10:44 PM |
| 3/5 | Improve the in-store digital experience. | 48317767Lost package follow-up |  Willard Ritchie | Mr. Skyla Trantow | May 21, 2026, 6:53 PM |
| 10/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 17039250App crashes at checkout |  Jessy Reichel | Mr. Skyla Trantow | May 21, 2026, 6:12 AM |
| 10/11 | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 81109042Lost package follow-up |  Ms. Ramona Treutel | Mr. Skyla Trantow | May 19, 2026, 9:31 PM |
| 9/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 64923442Missing samples in order |  Mr. Sheldon Orn | Mr. Skyla Trantow | May 18, 2026, 6:19 PM |
| 5/5 | Resolved my issue and even taught me how to use the new app features. Excellent. | 58744249Refund not received |  Ms. Caleigh Maggio | Mr. Skyla Trantow | May 18, 2026, 4:22 AM |
| 5/5 | Resolved my issue and even taught me how to use the new app features. Excellent. | 53300422Where is my order? |  Tamia Hills | Mr. Skyla Trantow | May 17, 2026, 12:29 PM |
| 10/11 | Love everything about it. The Insider program is genuinely valuable. | 40273210Where is my order? |  Stuart Zieme | Mr. Skyla Trantow | May 17, 2026, 1:51 AM |
| 5/5 | First time ordering and I'll definitely be back. Smooth from start to finish. | 13140264Where is my order? |  April Abernathy | Mr. Skyla Trantow | May 16, 2026, 6:29 PM |
| 4/5 | Loyalty program for non-Insiders too. | 65994556Wholesale order question |  Ottilie Stroman | Mr. Skyla Trantow | May 16, 2026, 2:28 PM |
| 5/5 | Improve the BOPIS experience in stores. | 29215009Restock alert for backorder |  Brando Reilly | Mr. Skyla Trantow | May 14, 2026, 12:56 PM |
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 86835505Wrong shade sent |  Karen Flatley | Mr. Skyla Trantow | May 14, 2026, 10:12 AM |
| 5/5 | Loved the personalized note in my order. Small touch, big impact. | 79128575Lost package follow-up |  Tressie Cassin-Muller | Mr. Skyla Trantow | May 14, 2026, 4:21 AM |
| 5/5 | Improve the in-store digital experience. | 50630786Restock alert for backorder |  Delores Shanahan | Mr. Skyla Trantow | May 13, 2026, 11:23 PM |
| 5/5 | Quick refund, clear communication, and they upgraded my shipping for the next order. | 38015578Missing samples in order |  Tyrel Stamm | Mr. Skyla Trantow | May 10, 2026, 2:18 PM |
| 3/5 | Resolved but I had to dig for the right form. | 59026913Where is my order? |  Akeem Bernier | Mr. Skyla Trantow | May 10, 2026, 12:06 PM |
| 4/5 | Stop discontinuing products my routine depends on. | 11932697Cancel order request |  Tricia Kunde IV | Mr. Skyla Trantow | May 10, 2026, 9:22 AM |
| 5/5 | Loved the personalized note in my order. Small touch, big impact. | 94362724Restock alert for backorder | Mr. Sheldon Orn | Mr. Skyla Trantow | May 10, 2026, 5:51 AM |
| 4/5 | Easy chat experience. Captcha at the start was annoying. | 53512161Shipping cost question |  Mr. Tom Barton | Mr. Skyla Trantow | May 10, 2026, 1:04 AM |
| 4/5 | Smooth chat. Just had to scroll to find the right help article first. | 15381504Missing samples in order |  Ms. Nadia Yundt | Mr. Skyla Trantow | May 8, 2026, 3:52 PM |
| 4/5 | The product swap went through. Wish the email confirmations were faster. | 04185489Shipping cost question |  Jill Ruecker Sr. | Mr. Skyla Trantow | May 7, 2026, 11:41 PM |
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 35076701Lost package follow-up |  Ashlynn Zulauf | Mr. Skyla Trantow | May 7, 2026, 7:51 AM |
| 10/11 | I tell everyone — Bloom is doing beauty retail right. | 32756159Allergic reaction concern | April Abernathy | Mr. Skyla Trantow | May 5, 2026, 4:22 PM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 38897037Wrong shade sent |  Rubye Walker | Mr. Skyla Trantow | May 4, 2026, 5:01 PM |
| 5/5 | Onboarding was so smooth. Love the personalized routine builder. | 17004814Refund not received |  Alan Weissnat | Mr. Skyla Trantow | May 3, 2026, 11:22 PM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 65457052Address change after shipping |  Bridgette Wisozk | Mr. Skyla Trantow | May 3, 2026, 9:38 PM |
| 10/11 | Best in class. The app is genuinely beautiful and useful. | 99510714BOPIS pickup not ready |  Brittany Tromp | Mr. Skyla Trantow | May 3, 2026, 3:49 AM |
| 5/5 | They reshipped my order overnight after the package was lost. Top tier. | 47638072Loyalty points not posting |  Renee Spinka | Mr. Skyla Trantow | May 3, 2026, 3:36 AM |
| 5/5 | Best welcome experience I've had from any beauty brand. | 46566240Shipping cost question |  Mrs. Evelyn Dare PhD | Mr. Skyla Trantow | May 2, 2026, 5:13 PM |
| 3/5 | Solved the problem after I had to repeat my issue twice. | 11421362Order arrived damaged |  Margaret Jakubowski DDS | Mr. Skyla Trantow | May 1, 2026, 8:26 PM |
| 10/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 95605863BOPIS order cancelled at store |  Annabel Nicolas DDS | Mr. Skyla Trantow | May 1, 2026, 4:27 PM |
| 4/5 | Order arrived fine, agent was helpful when one product was missing. | 98573170Price match request |  Alex O'Conner-Konopelski | Mr. Skyla Trantow | May 1, 2026, 9:49 AM |
| 4/5 | Pleasant experience. App is great, website still a bit clunky on mobile. | 79371166Missing samples in order |  Deanna Cole DDS | Mr. Skyla Trantow | Apr 30, 2026, 2:59 PM |
| 3/5 | It was fine. Took longer than it should have but eventually got my refund. | 75116111Gift card balance question |  Nikolas Terry | Mr. Skyla Trantow | Apr 30, 2026, 1:24 AM |
| 4/5 | Mostly easy. The app made me re-login before processing the return. | 32269059Loyalty points not posting | Ms. Caleigh Maggio | Mr. Skyla Trantow | Apr 29, 2026, 8:35 AM |
| 10/11 | Love everything about it. The Insider program is genuinely valuable. | 00461727Klarna / Afterpay split issue |  Rafael Hamill-Dach | Mr. Skyla Trantow | Apr 29, 2026, 12:01 AM |
| 2/5 | Long wait, then the agent disconnected without resolving anything. | 26845618Pro discount enrollment |  Hans Jones | Mr. Skyla Trantow | Apr 28, 2026, 10:11 AM |
| 4/5 | The product swap went through. Wish the email confirmations were faster. | 26846252Price match request |  Alfred Quigley | Mr. Skyla Trantow | Apr 27, 2026, 2:46 PM |
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 44672121Loyalty points not posting |  Dr. Henry Tromp DVM | Mr. Skyla Trantow | Apr 26, 2026, 4:13 AM |
| 4/5 | Resolved the issue. Wish the agent had offered a discount on the next order given the hassle. | 13416326Wrong shade sent |  James Schmidt | Mr. Skyla Trantow | Apr 25, 2026, 4:34 PM |
| 3/5 | It worked out. Wish I hadn't had to explain my return policy back to them. | 18261152Wholesale order question |  Santa Baumbach DVM | Mr. Skyla Trantow | Apr 25, 2026, 7:03 AM |
| 10/11 | Already referred three friends. They all love it too. | 86714316Where is my order? |  Leanne Leannon | Mr. Skyla Trantow | Apr 24, 2026, 7:23 PM |
| 4/5 | Easy enough. The shade swap took one extra back-and-forth to confirm. | 81740585Store experience feedback |  Myrtle Pagac | Mr. Skyla Trantow | Apr 24, 2026, 5:34 PM |