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Team membersMr. Skyla Trantow

Mr. Skyla Trantow

Beauty Advisor·Front line·ivy.wiza@yahoo.com

Rating distribution

5
206
4
125
3
57
2
44
1
33

QA performance

Total evals
3
All-time, excludes invalidated
Avg QA score (30d)
68.0
Avg CSAT (30d)
4.22 / 5
+0.24 starsvs. prior 30 days
AI-acceptance rate
80.0%
3 of 15 overridden

Category breakdown

  • Resolution Quality-19 vs team
    60 this agentteam avg 79
  • Communication-20 vs team
    60 this agentteam avg 80
  • Empathy-6 vs team
    73 this agentteam avg 80
  • Process & Ownership-14 vs team
    67 this agentteam avg 81
  • Compliance & Safety-29 vs team
    67 this agentteam avg 96

Weekly score trend

Mr. Skyla TrantowTeam average

Recent evaluations

Showing 1 - 3 of 3
Date
Ticket
Score
Top category
Lowest category
Monday, May 25, 2026Wrong shade sent68Empathy (100)Communication (60)
Tuesday, January 13, 2026Allergic reaction concern30 · failEmpathy (40)Compliance & Safety (0)
Thursday, July 17, 2025Birthday gift not received75Compliance & Safety (100)Process & Ownership (80)
Page 1 of 1

Recent coaching notes

Open coaching
  • 68Wrong shade sentMonday, May 25, 2026
    Used the customer's name and referenced their prior order history.
    Skip the templated apology — start by paraphrasing what the customer is dealing with.
  • 30 · failAllergic reaction concernTuesday, January 13, 2026
    Kept the tone calm and on-brand even when the customer escalated.
    Confirm resolution before closing — a short "does this work for you?" goes a long way.
  • 75Birthday gift not receivedThursday, July 17, 2025
    Confirmed resolution before closing the ticket.
    Tag the ticket so it slots into the right reporting bucket.

Coaching highlights

What's going well
  • Confirmed resolution before closing the ticket.
  • Kept the tone calm and on-brand even when the customer escalated.
  • Owned the ticket through close without handing it off.
  • Used the customer's name and referenced their prior order history.
Where to focus next
  • Address every question the customer raises, not just the first.
  • Confirm resolution before closing — a short "does this work for you?" goes a long way.
  • Skip the templated apology — start by paraphrasing what the customer is dealing with.
  • Tag the ticket so it slots into the right reporting bucket.

Score ↔ CSAT correlation

Building this insight — need 20 paired evaluations + responses, you have 2.
Tickets1949Responses562
Showing 1 - 50 of 50
External ID
Subject
Status
Priority
Customer
Company
Assigned to
Channel
Tags
Resolution
Survey state
Response
QA
Signals
Created
Closed
35616469Discount code not workingSolvedHighMr. Sam Adams—Mr. Skyla TrantowEmail
refundvipbopis
5h●Responded5/5——May 23, 2026-
45308106Klarna / Afterpay split issueOpenNormalMiss Chance Watsica—Mr. Skyla TrantowEmail
vipreturns
-—Skipped———May 23, 2026-
18120267Klarna / Afterpay split issueClosedLowTomasa Crooks—Mr. Skyla TrantowEmail
loyalty
6h●Responded4/5——May 23, 2026May 30, 2026
70874030App login problemSolvedHighDaphnee Moen—Mr. Skyla TrantowChat
loyaltyrefundgift-card
3h○Sent, no reply———May 23, 2026-
58295532Order arrived damagedClosedNormalClaud Schaefer—Mr. Skyla TrantowEmail
gift-card
10h●Responded9/11——May 22, 2026May 30, 2026
11839136Item authenticity concernSolvedHighReyes Orn—Mr. Skyla TrantowPhone
gift-cardapp
5h⊘Not fired———May 22, 2026-
03670988Return after 30-day windowPendingNormalDeven WatersVerde ConciergeMr. Skyla TrantowEmail—-—Skipped———May 22, 2026-
13917438Birthday gift not receivedClosedNormalAnahi Romaguera—Mr. Skyla TrantowChat
shippingfragranceloyalty
2h○Sent, no reply———May 22, 2026May 23, 2026
99034744Pro discount enrollmentOpenLowPetra Bogisich—Mr. Skyla TrantowChat—-—Skipped———May 22, 2026-
19224787Klarna / Afterpay split issueSolvedNormalMarshall RobertsAtlas HospitalityMr. Skyla TrantowEmail—10h○Sent, no reply———May 22, 2026-
51987749Birthday gift not receivedSolvedNormalFlorida Homenick—Mr. Skyla TrantowChat
shade-matchgift-card
4h●Responded5/5——May 22, 2026-
90092087Missing samples in orderSolvedLowLoren Casper—Mr. Skyla TrantowEmail
shippingwholesale
18h○Sent, no reply———May 22, 2026-
81141877Cancel subscription / Auto-replenishPendingNormalMarlee Block—Mr. Skyla TrantowEmail
fragrancewholesaleloyalty
-—Skipped———May 21, 2026-
67217728Wholesale order questionOpenUrgentToby Bruen—Mr. Skyla TrantowEmail—-—Skipped———May 21, 2026-
38317449Gift card balance questionSolvedLowJeannie Ledner—Mr. Skyla TrantowSocial
vip
5h⊘Not fired———May 21, 2026-
67227072Shipping cost questionSolvedNormalGennaro Jaskolski—Mr. Skyla TrantowEmail
shipping
2d 8h○Sent, no reply———May 21, 2026-
91110352Loyalty points not postingPendingNormalMarie Kshlerin—Mr. Skyla TrantowPhone
fragrancedamagedbopis
-—Skipped———May 21, 2026-
33603166Cancel order requestSolvedLowMichele Turcotte—Mr. Skyla TrantowEmail
appshade-matchrefund
1d 14h●Responded1/5——May 21, 2026-
49065834Item authenticity concernSolvedNormalWillard Torphy PhD—Mr. Skyla TrantowEmail—13h○Sent, no reply———May 21, 2026-
55408514Restock alert for backorderClosedNormalLester Morar—Mr. Skyla TrantowEmail—17h⊘Not fired———May 21, 2026May 29, 2026
26285271Gift card balance questionOpenNormalMr. Clovis Schmidt—Mr. Skyla TrantowPhone
refundsamples
-—Skipped———May 20, 2026-
63854263Order arrived damagedSolvedNormalMyriam Rau—Mr. Skyla TrantowChat
loyalty
18h○Sent, no reply———May 20, 2026-
79333557Discount code not workingClosedNormalEmilia Luettgen—Mr. Skyla TrantowChat
shade-match
1d○Sent, no reply———May 20, 2026May 22, 2026
71761898Loyalty points not postingSolvedNormalFredrick Franey—Mr. Skyla TrantowEmail
gift-card
2d 9h●Responded4/5——May 20, 2026-
72607171Question about product ingredientsClosedNormalAlan Weissnat—Mr. Skyla TrantowPhone
shade-matchinfluencer
1d 19h○Sent, no reply———May 19, 2026May 26, 2026
61395761Wrong shade sentSolvedHighClaire Wiegand—Mr. Skyla TrantowEmail
conversation-mockup
5d 11h●Responded3/568May 19, 2026-
88156620Wrong shade sentSolvedNormalNadine Gleason—Mr. Skyla TrantowEmail—1d 11h●Responded3/5——May 19, 2026-
93194384BOPIS order cancelled at storePendingLowMr. Sheridan Trantow—Mr. Skyla TrantowEmail—-—Skipped———May 19, 2026-
73946652Insider tier issueOpenNormalEvert Sawayn—Mr. Skyla TrantowChat
loyaltyshipping
-—Skipped———May 19, 2026-
95053552Discount code not workingSolvedUrgentCharlie Kling—Mr. Skyla TrantowPhone
samplesreturns
1d 17h○Sent, no reply———May 19, 2026-
17039250App crashes at checkoutSolvedNormalJessy Reichel—Mr. Skyla TrantowEmail
refundshade-match
1h●Responded10/11——May 19, 2026-
27030949Pro discount enrollmentSolvedHighEd Ritchie—Mr. Skyla TrantowChat
wholesalereturnsvip
16h○Sent, no reply———May 18, 2026-
64650966Gift card balance questionSolvedNormalAlan Weissnat—Mr. Skyla TrantowEmail
vip
6h○Sent, no reply———May 18, 2026-
99140506Insider tier issueOpenNormalMindy Torphy—Mr. Skyla TrantowChat—-—Skipped———May 18, 2026-
14689657Address change after shippingClosedLowAron Boyer—Mr. Skyla TrantowChat
influencerfragrancewholesale
18h○Sent, no reply———May 18, 2026May 25, 2026
81109042Lost package follow-upSolvedNormalMs. Ramona Treutel—Mr. Skyla TrantowEmail
samples
11h●Responded10/11——May 18, 2026-
56408332Return after 30-day windowSolvedHighRoberto Kovacek—Mr. Skyla TrantowEmail—5h⊘Not fired———May 18, 2026-
42647834BOPIS order cancelled at storeSolvedHighMr. Brendan Tillman—Mr. Skyla TrantowEmail
samples
2d 5h○Sent, no reply———May 17, 2026-
39126090Restock alert for backorderClosedNormalRon Jakubowski DVM—Mr. Skyla TrantowEmail
influencer
1d 18h○Sent, no reply———May 17, 2026May 20, 2026
53300422Where is my order?SolvedNormalTamia Hills—Mr. Skyla TrantowEmail
gift-cardloyaltyvip
8h●Responded5/5——May 16, 2026-
00192895Missing samples in orderClosedNormalEd Ritchie—Mr. Skyla TrantowChat—6h○Sent, no reply———May 16, 2026May 18, 2026
07758326Gift card balance questionSolvedLowGretchen Wehner—Mr. Skyla TrantowPhone
influencervip
1d○Sent, no reply———May 16, 2026-
87540758Item authenticity concernSolvedHighKaitlin Weber—Mr. Skyla TrantowPhone—4h○Sent, no reply———May 16, 2026-
29362357Store experience feedbackSolvedNormalHailie Dooley—Mr. Skyla TrantowEmail
shippingdamaged
7h○Sent, no reply———May 16, 2026-
59951391Pro discount enrollmentSolvedHighDuncan Funk—Mr. Skyla TrantowEmail
wholesale
1d 11h○Sent, no reply———May 16, 2026-
77539203Missing items in shipmentSolvedNormalKody Kling—Mr. Skyla TrantowChat
fragrance
12h○Sent, no reply———May 16, 2026-
65458159Return after 30-day windowSolvedNormalPatty Balistreri—Mr. Skyla TrantowEmail
samplesfragrance
2h○Sent, no reply———May 16, 2026-
52211327Store experience feedbackSolvedHighMs. Alexandra Toy—Mr. Skyla TrantowChat
fragrancewholesalebopis
9d 5h⊘Not fired———May 16, 2026-
22768677Price match requestClosedNormalDominick Schuster—Mr. Skyla TrantowEmail
appreturns
2h○Sent, no reply———May 16, 2026May 22, 2026
13140264Where is my order?SolvedNormalApril Abernathy—Mr. Skyla TrantowChat
shade-match
2h●Responded5/5——May 15, 2026-
Page 1 of 1

Properties

Team member
Name
Mr. Skyla Trantow
Role
Beauty Advisor
Team
Front line
Region
EMEA
Group
Customer Care
Hired
Sep 26, 2022
Manager
Dr. Kristoffer Carter I
Store assignment
Remote (HQ)
Shift
APAC
Specialties
color-match, haircare
Beauty Advisor level
Pro Trainer
Monthly review
—
Tickets
Tickets handled
1,949
Responses
Responses
562
Avg rating
4.84