Dr. Mandy McLaughlin
Senior Beauty Advisor·Senior·herminia_gulgowski11@hotmail.com
Rating distribution
5
226
4
128
3
61
2
37
1
41
QA performance
Total evals
4
All-time, excludes invalidated
Avg QA score (30d)
—
Avg CSAT (30d)
4.14 / 5
+0.04 starsvs. prior 30 days
AI-acceptance rate
100.0%
0 of 20 overridden
Showing 1 - 50 of 50
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | It worked. Nothing special, nothing bad. | 90975436App login problem |  Davin Schaden | Dr. Mandy McLaughlin | May 26, 2026, 9:28 AM |
| 3/5 | Mid. Got the refund eventually but it took 10 days instead of the 3 they promised. | 61345688Gift card balance question |  Opal Considine | Dr. Mandy McLaughlin | May 25, 2026, 9:56 AM |
| 4/5 | Helpful team, the agent was kind. Wish the BOPIS pickup had been ready when promised. | 51823201App crashes at checkout |  Gabriel Crona | Dr. Mandy McLaughlin | May 25, 2026, 7:35 AM |
| 5/5 | Lightning fast response, fixed my Insider points balance in one message. | 36905032App login problem |  Audie Windler | Dr. Mandy McLaughlin | May 24, 2026, 1:04 PM |
| 10/11 | The Elite tier perks are worth every dollar of lifetime spend. | 38479724Cancel subscription / Auto-replenish |  Julius Predovic | Dr. Mandy McLaughlin | May 24, 2026, 5:19 AM |
| 4/5 | Pretty good. Sara was nice, the system glitched once but she powered through. | 67310905App crashes at checkout |  Roy D'Amore | Dr. Mandy McLaughlin | May 23, 2026, 5:01 PM |
| 9/11 | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 97976204Item authenticity concern |  Charlie Kling | Dr. Mandy McLaughlin | May 23, 2026, 11:56 AM |
| 10/11 | The selection, the service, the app — all top tier. | 50042941Foundation match help |  Molly Graham | Dr. Mandy McLaughlin | May 23, 2026, 11:13 AM |
| 5/5 | Loved that they followed up two days later to make sure the replacement arrived. | 46898471App crashes at checkout |  Theodore Jones | Dr. Mandy McLaughlin | May 23, 2026, 12:27 AM |
| 5/5 | Loved that they followed up two days later to make sure the replacement arrived. | 64056555Loyalty points not posting |  Ms. Dallin Schmitt | Dr. Mandy McLaughlin | May 22, 2026, 6:45 PM |
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 95692622Allergic reaction concern |  Bradford Mraz | Dr. Mandy McLaughlin | May 22, 2026, 5:41 AM |
| 3/5 | Average first experience. App is okay. | 67462633App login problem |  Aliyah Rutherford DDS | Dr. Mandy McLaughlin | May 21, 2026, 10:30 AM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 07729819Return after 30-day window |  Ottilie Stroman | Dr. Mandy McLaughlin | May 17, 2026, 5:14 PM |
| 4/5 | Got my issue handled. Slightly long wait but the agent more than made up for it. | 93016971Store experience feedback |  Juana Baumbach | Dr. Mandy McLaughlin | May 17, 2026, 1:02 AM |
| 4/11 | Won't recommend until the basics are fixed. | 99842325Shipping cost question |  Lizzie Wisoky | Dr. Mandy McLaughlin | May 16, 2026, 11:30 PM |
| 3/5 | Multiple screens, multiple agents. Could have been a one-click thing. | 58002356Gift card balance question |  Ardith Ondricka MD | Dr. Mandy McLaughlin | May 16, 2026, 11:23 PM |
| 5/5 | Couldn't have been more helpful. Got an Elite member upgrade after one chat. | 20415111Store experience feedback |  Winifred Hirthe | Dr. Mandy McLaughlin | May 16, 2026, 10:17 PM |
| 4/5 | Helpful enough. Took longer than I expected for a simple address change. | 73803038App login problem |  Ron Jakubowski DVM | Dr. Mandy McLaughlin | May 16, 2026, 2:28 PM |
| 4/5 | Smaller sample sizes that aren't single-use. | 69973830Birthday gift not received |  Todd Streich | Dr. Mandy McLaughlin | May 15, 2026, 10:55 AM |
| 5/5 | Got my points credited back for an order I had to cancel. Super easy. | 20509514Missing items in shipment |  Malvina Hoeger | Dr. Mandy McLaughlin | May 15, 2026, 2:58 AM |
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 72832642Refund not received |  Jermaine Johns | Dr. Mandy McLaughlin | May 14, 2026, 8:05 PM |
| 5/5 | Returned three items from one order with one label. Brilliant. | 27767263Influencer code not working |  Immanuel Hayes | Dr. Mandy McLaughlin | May 14, 2026, 4:06 PM |
| 5/5 | The personalization quiz is genuinely helpful, not just a marketing gimmick. | 50042955Lost package follow-up |  Michele Turcotte | Dr. Mandy McLaughlin | May 14, 2026, 3:38 AM |
| 2/5 | Add more clean / fragrance-free filters. | 07907167Store experience feedback |  Louvenia Herzog | Dr. Mandy McLaughlin | May 13, 2026, 3:21 PM |
| 5/5 | Honestly the easiest exchange process I've used at any retailer. | 66404263Return after 30-day window | Lizzie Wisoky | Dr. Mandy McLaughlin | May 13, 2026, 8:35 AM |
| 7/11 | Decent enough. The app has bugs sometimes. | 86504181Birthday gift not received |  Braulio Schumm | Dr. Mandy McLaughlin | May 10, 2026, 7:25 PM |
| 9/11 | Best in class. The app is genuinely beautiful and useful. | 65852361Cancel subscription / Auto-replenish |  Marian Wisoky | Dr. Mandy McLaughlin | May 10, 2026, 2:03 AM |
| 4/5 | Pretty easy overall. One extra screen on the return flow than expected. | 89331885Lost package follow-up |  Nathaniel McClure | Dr. Mandy McLaughlin | May 10, 2026, 1:23 AM |
| 10/11 | I tell everyone — Bloom is doing beauty retail right. | 57637735Restock alert for backorder |  Rachel Kling | Dr. Mandy McLaughlin | May 9, 2026, 6:22 PM |
| 3/5 | The chat agent was clearly juggling other conversations. Felt impersonal. | 63048198Order arrived damaged |  Michael Raynor | Dr. Mandy McLaughlin | May 9, 2026, 5:25 PM |
| 10/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 57106122Wrong shade sent |  Stacy McLaughlin | Dr. Mandy McLaughlin | May 9, 2026, 12:51 AM |
| 5/5 | Sara helped me build a gift bundle for my mom's birthday. So sweet. | 38481858Return after 30-day window |  Penelope Kautzer DVM | Dr. Mandy McLaughlin | May 8, 2026, 11:47 PM |
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 24435640Refund not received |  Lila Gutmann | Dr. Mandy McLaughlin | May 8, 2026, 7:18 AM |
| 4/5 | Helpful, just felt rushed at the end of the conversation. | 33160646Gift card balance question |  Kayleigh D'Amore | Dr. Mandy McLaughlin | May 8, 2026, 1:55 AM |
| 5/5 | Improve the BOPIS experience in stores. | 01538365Influencer code not working |  Nia Reynolds | Dr. Mandy McLaughlin | May 7, 2026, 10:23 PM |
| 4/5 | Helpful team, the agent was kind. Wish the BOPIS pickup had been ready when promised. | 29855523Lost package follow-up |  Rosemary Lesch-Block | Dr. Mandy McLaughlin | May 7, 2026, 10:02 PM |
| 5/5 | Add more clean / fragrance-free filters. | 06920538Where is my order? |  Mike Reichel V | Dr. Mandy McLaughlin | May 7, 2026, 4:54 PM |
| 3/5 | Faster customer service response times. | 34000131Klarna / Afterpay split issue |  Kenton Weber | Dr. Mandy McLaughlin | May 6, 2026, 12:29 PM |
| 10/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 13527136Lost package follow-up |  Emerald Hoeger | Dr. Mandy McLaughlin | May 6, 2026, 3:49 AM |
| 1/5 | Agents kept transferring me, no one took ownership. | 08869242App login problem |  Gia Hodkiewicz | Dr. Mandy McLaughlin | May 6, 2026, 12:30 AM |
| 5/5 | Honestly the easiest exchange process I've used at any retailer. | 28723100BOPIS pickup not ready |  Myriam Rau | Dr. Mandy McLaughlin | May 5, 2026, 12:53 PM |
| 5/5 | Got my points credited back for an order I had to cancel. Super easy. | 05560219Question about product ingredients |  Yasmeen Lebsack Sr. | Dr. Mandy McLaughlin | May 4, 2026, 6:39 PM |
| 10/11 | Best in class. The app is genuinely beautiful and useful. | 10111399Discount code not working |  Orie Tillman | Dr. Mandy McLaughlin | May 4, 2026, 6:09 AM |
| 7/11 | Decent enough. The app has bugs sometimes. | 35489793Pro discount enrollment |  Rhea Klein | Dr. Mandy McLaughlin | May 4, 2026, 2:58 AM |
| 3/5 | Slow but eventually got there. Could have been a one-message fix. | 29739627Pro discount enrollment |  Tonya Koepp MD | Dr. Mandy McLaughlin | May 3, 2026, 11:25 PM |
| 4/5 | Mostly happy. Replacement product was sent but in the wrong shade initially. | 84086776Where is my order? |  Alda Pagac | Dr. Mandy McLaughlin | May 3, 2026, 9:12 PM |
| 3/5 | Decent enough. Wish there was a guided tour of the app. | 71142997Question about product ingredients |  Marcelo Zemlak | Dr. Mandy McLaughlin | May 3, 2026, 4:09 AM |
| 5/5 | Couldn't be happier. They threw in extra samples I'd been wanting to try. | 06628769App login problem |  Burley Jacobson | Dr. Mandy McLaughlin | May 3, 2026, 3:34 AM |
| 4/5 | Pretty smooth. One step required a follow-up email. | 57560135Refund not received |  Carlton Hoeger | Dr. Mandy McLaughlin | May 2, 2026, 6:25 AM |
| 5/5 | Resolved my missing-points issue with one message. So easy. | 04304940Shipping cost question |  Eugene Reichert II | Dr. Mandy McLaughlin | May 1, 2026, 8:28 PM |