Chaz Renner
Senior Beauty Advisor·Senior·giovanny_prosacco81@yahoo.com
Rating distribution
5
215
4
121
3
55
2
52
1
38
QA performance
Total evals
3
All-time, excludes invalidated
Avg QA score (30d)
—
Avg CSAT (30d)
3.62 / 5
-0.49 starsvs. prior 30 days
AI-acceptance rate
93.3%
1 of 15 overridden
Showing 1 - 50 of 50
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Friendly chat, fixed the issue. Took two tries to get the right shipping label. | 42024059Price match request |  Dejon McLaughlin Sr. | Chaz Renner | May 25, 2026, 9:28 PM |
| 4/11 | Won't recommend until the basics are fixed. | 68398355Price match request |  Lacy Jerde | Chaz Renner | May 24, 2026, 10:19 PM |
| 2/5 | Took a manual override from a manager just to refund a clearly broken product. | 10055634App crashes at checkout |  Terrance Gottlieb | Chaz Renner | May 24, 2026, 3:01 PM |
| 3/5 | Okay experience. The chat felt scripted, didn't really listen at first. | 43904016Where is my order? |  Michelle Schaefer | Chaz Renner | May 23, 2026, 7:59 PM |
| 3/5 | Issue resolved. Process felt clunky on their end. | 08478328Influencer code not working |  Electa Nader | Chaz Renner | May 23, 2026, 7:43 PM |
| 5/5 | Got my Klarna split sorted out in two messages. So easy. | 56741909Cancel order request |  Johann West | Chaz Renner | May 22, 2026, 6:33 PM |
| 1/5 | Order was a gift, arrived two weeks late and damaged, and no one cared. | 19132013Cancel order request |  Mr. Rufus Will I | Chaz Renner | May 22, 2026, 6:38 AM |
| 3/5 | It was fine. Took longer than it should have but eventually got my refund. | 21560523Where is my order? |  Marquise Harvey | Chaz Renner | May 19, 2026, 8:43 PM |
| 3/5 | Resolved but only after I escalated. Should not have taken that long. | 76750626Birthday gift not received |  Ben Heidenreich | Chaz Renner | May 19, 2026, 8:10 PM |
| 5/5 | Did everything from my phone in the elevator. So easy. | 98300349Where is my order? |  Ms. Caleigh Maggio | Chaz Renner | May 19, 2026, 12:34 PM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 06265412Store experience feedback |  Patty Pfannerstill II | Chaz Renner | May 18, 2026, 1:30 AM |
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 40061759App crashes at checkout |  Rudolph Gorczany | Chaz Renner | May 17, 2026, 2:52 AM |
| 10/11 | Bloom understands what a beauty customer actually wants. | 32051432Cancel subscription / Auto-replenish |  Zackary Cruickshank | Chaz Renner | May 17, 2026, 2:03 AM |
| 2/5 | Took five days to get a reply. Then they couldn't even help with the return. | 00047203Wholesale order question |  Jodi Homenick | Chaz Renner | May 16, 2026, 12:53 PM |
| 5/5 | Got my Insider perks set up in under a minute. | 07602567Return after 30-day window |  Cletus McCullough | Chaz Renner | May 16, 2026, 11:56 AM |
| 5/5 | Couldn't be happier. They threw in extra samples I'd been wanting to try. | 93575628Address change after shipping |  Ms. Malvina Cruickshank-Schmidt | Chaz Renner | May 15, 2026, 3:19 PM |
| 10/11 | Already referred three friends. They all love it too. | 20512983Pro discount enrollment |  Audie Windler | Chaz Renner | May 15, 2026, 6:16 AM |
| 9/11 | Already referred three friends. They all love it too. | 79129501App login problem |  Alex O'Conner-Konopelski | Chaz Renner | May 15, 2026, 5:21 AM |
| 2/5 | Frustrating. Had to repeat my issue four times to three different agents. | 68879706Wholesale order question |  Mr. Don Baumbach | Chaz Renner | May 15, 2026, 1:24 AM |
| 5/5 | Helped me find a fragrance similar to one that was discontinued. Truly thoughtful. | 50518002Wrong shade sent |  Anthony Streich | Chaz Renner | May 14, 2026, 10:57 PM |
| 7/11 | Pretty good. Selection is great, service is hit or miss. | 57847589Insider tier issue |  Mr. Giovani Kuhn | Chaz Renner | May 14, 2026, 7:56 PM |
| 5/5 | Color match through the app worked perfectly. Foundation is spot on. | 68827574Shipping cost question |  Mr. Helene Stark | Chaz Renner | May 13, 2026, 4:50 AM |
| 3/5 | The chat agent was clearly juggling other conversations. Felt impersonal. | 23471215Gift card balance question |  Braulio Schumm | Chaz Renner | May 13, 2026, 12:42 AM |
| 1/5 | Three weeks, four agents, still no refund. | 31300376Loyalty points not posting |  Ana Okuneva-Sanford | Chaz Renner | May 12, 2026, 8:51 AM |
| 2/5 | Took five days to get a reply. Then they couldn't even help with the return. | 81747422Wholesale order question |  Dr. Bradly Lind | Chaz Renner | May 12, 2026, 5:39 AM |
| 4/5 | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 55413876Discount code not working |  Alan Weissnat | Chaz Renner | May 11, 2026, 7:13 AM |
| 5/5 | Couldn't have been more helpful. Got an Elite member upgrade after one chat. | 06401954Shipping cost question |  Naomi Pacocha | Chaz Renner | May 11, 2026, 1:23 AM |
| 4/5 | Resolved the issue. Wish the agent had offered a discount on the next order given the hassle. | 15024275Pro discount enrollment |  Kimberly Tremblay | Chaz Renner | May 10, 2026, 10:29 PM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 15721083Allergic reaction concern |  Ms. Alexandra Toy | Chaz Renner | May 10, 2026, 7:56 AM |
| 5/5 | Quick, kind, and they actually solved my problem on the first message. | 43552384Discount code not working |  Pam Hauck | Chaz Renner | May 9, 2026, 2:03 PM |
| 2/5 | Took five days to get a reply. Then they couldn't even help with the return. | 48087442BOPIS pickup not ready | Ms. Alexandra Toy | Chaz Renner | May 9, 2026, 9:05 AM |
| 5/5 | Sara helped me build a gift bundle for my mom's birthday. So sweet. | 85786408Foundation match help |  Abraham Kulas | Chaz Renner | May 8, 2026, 4:05 PM |
| 9/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 36074294Wholesale order question |  Jason Kuhlman | Chaz Renner | May 7, 2026, 8:31 AM |
| 3/5 | Solved the problem after I had to repeat my issue twice. | 42102284Wholesale order question |  Gertrude Larson | Chaz Renner | May 7, 2026, 4:45 AM |
| 5/5 | Helped me redeem a gift card that wasn't scanning. Sorted in one chat. | 28503329BOPIS order cancelled at store |  Santos Auer | Chaz Renner | May 5, 2026, 7:26 AM |
| 5/5 | Honestly love the brand but the app needs a real overhaul. | 96332781Address change after shipping |  Elise Littel | Chaz Renner | May 4, 2026, 1:05 PM |
| 3/5 | It was fine. Took longer than it should have but eventually got my refund. | 17051899Cancel subscription / Auto-replenish |  Ashlynn Zulauf | Chaz Renner | May 4, 2026, 10:14 AM |
| 5/5 | Couldn't be happier. They threw in extra samples I'd been wanting to try. | 34837591Restock alert for backorder |  Jessyca Balistreri | Chaz Renner | May 3, 2026, 6:13 PM |
| 4/5 | Friendly chat, fixed the issue. Took two tries to get the right shipping label. | 70843730Where is my order? |  Dr. Kenny Deckow Sr. | Chaz Renner | May 3, 2026, 4:37 AM |
| 5/5 | Couldn't be happier. They threw in extra samples I'd been wanting to try. | 39422906Where is my order? |  Clara Brekke | Chaz Renner | May 2, 2026, 10:46 PM |
| 5/5 | Lightning fast response, fixed my Insider points balance in one message. | 58399158Pro discount enrollment |  Juvenal Ward | Chaz Renner | May 2, 2026, 6:45 PM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 53193765Foundation match help |  Lavern Abshire | Chaz Renner | May 2, 2026, 3:14 PM |
| 5/5 | Got my Klarna split sorted out in two messages. So easy. | 70430537Missing samples in order |  Jimmie Osinski | Chaz Renner | May 2, 2026, 12:16 PM |
| 4/5 | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 41086611Gift card balance question |  Carrie Fay | Chaz Renner | May 2, 2026, 8:59 AM |
| 3/5 | Fine. The agent was friendly but seemed unsure of the answer. | 34671738Restock alert for backorder |  Leona Kassulke | Chaz Renner | Apr 29, 2026, 4:12 PM |
| 10/11 | The Elite tier perks are worth every dollar of lifetime spend. | 06636101Address change after shipping |  Mr. Danny Stiedemann | Chaz Renner | Apr 28, 2026, 11:24 PM |
| 5/5 | They reshipped my order overnight after the package was lost. Top tier. | 47738556Store experience feedback |  Roxane Rohan PhD | Chaz Renner | Apr 28, 2026, 6:27 PM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 30328085Insider tier issue |  Berneice Heller | Chaz Renner | Apr 28, 2026, 5:11 PM |
| 4/11 | Service has gotten noticeably worse over the last year. | 05961571Gift card balance question |  Alda Pagac | Chaz Renner | Apr 26, 2026, 6:09 PM |
| 10/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 29887220Restock alert for backorder |  Skylar Cassin | Chaz Renner | Apr 26, 2026, 3:50 PM |