Garth Dooley
Returns Specialist·Senior·emma_roob18@gmail.com
Rating distribution
5
73
4
190
3
75
2
51
1
45
QA performance
Total evals
2
All-time, excludes invalidated
Avg QA score (30d)
—
Avg CSAT (30d)
3.38 / 5
-0.23 starsvs. prior 30 days
AI-acceptance rate
100.0%
0 of 10 overridden
Showing 1 - 50 of 50
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | It worked out. Wish I hadn't had to explain my return policy back to them. | 85716319Birthday gift not received |  Julian Koss | Garth Dooley | May 25, 2026, 12:35 AM |
| 2/5 | Agent didn't actually solve the issue, just told me to wait. | 16432404Loyalty points not posting |  Vickie Bruen | Garth Dooley | May 24, 2026, 8:20 PM |
| 9/11 | Already referred three friends. They all love it too. | 83643771Lost package follow-up |  Tasha Schultz | Garth Dooley | May 24, 2026, 7:49 AM |
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 99721648Cancel order request |  Josh Dooley | Garth Dooley | May 24, 2026, 12:52 AM |
| 3/5 | Decent. The system seemed to be slowing them down more than the issue itself. | 04353603Where is my order? |  Toby Weimann | Garth Dooley | May 23, 2026, 9:14 PM |
| 4/5 | Helpful, but the hold music in the phone queue was rough. | 02773131Item authenticity concern |  Ronald Connelly | Garth Dooley | May 23, 2026, 9:02 AM |
| 1/11 | Stock-outs are constant. Recommending Bloom feels risky now. | 58057067Item authenticity concern |  Jordan Gerlach | Garth Dooley | May 22, 2026, 2:39 AM |
| 4/5 | Resolved fine. The first agent transferred me but the second one nailed it. | 70346983Loyalty points not posting |  Ms. Josefina Collins | Garth Dooley | May 21, 2026, 10:10 AM |
| 7/11 | Generally good. A few things could be better but no complaints. | 99349993Item authenticity concern |  Myriam Rau | Garth Dooley | May 19, 2026, 8:51 PM |
| 4/5 | Mostly happy. Replacement product was sent but in the wrong shade initially. | 80486019Wholesale order question |  Kristen Rempel | Garth Dooley | May 19, 2026, 8:27 PM |
| 4/5 | Good support, just the points didn't post automatically — had to ask. | 09899923Discount code not working |  Arne Fay | Garth Dooley | May 19, 2026, 7:03 AM |
| 10/11 | Bloom understands what a beauty customer actually wants. | 19112278Loyalty points not posting |  Viola Kling MD | Garth Dooley | May 17, 2026, 7:05 AM |
| 4/5 | Resolved fine. The first agent transferred me but the second one nailed it. | 75226946Foundation match help |  Mr. Jesse Lueilwitz | Garth Dooley | May 16, 2026, 5:40 AM |
| 7/11 | Pretty good. Selection is great, service is hit or miss. | 24958062Where is my order? |  Karla Conroy | Garth Dooley | May 16, 2026, 3:47 AM |
| 3/5 | It was fine. Took longer than it should have but eventually got my refund. | 48709741Shipping cost question |  Claude Reinger-Beatty | Garth Dooley | May 15, 2026, 5:38 AM |
| 4/5 | Smooth signup. The intro samples took a week to arrive but they were great. | 52012784Lost package follow-up |  Norberto Kertzmann | Garth Dooley | May 14, 2026, 8:22 PM |
| 2/5 | The refund still hasn't been processed and it's been two weeks. | 60623024Birthday gift not received |  Rodolfo Weber | Garth Dooley | May 14, 2026, 4:13 AM |
| 5/5 | Replied within minutes on a Sunday. Honestly didn't expect that. | 44940861App login problem |  Mr. Joel Hayes-Hilpert | Garth Dooley | May 13, 2026, 10:07 PM |
| 10/11 | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 68565164Question about product ingredients |  Dr. Carey Waters | Garth Dooley | May 12, 2026, 5:56 AM |
| 3/5 | Took two days of back-and-forth to get a return label. | 89362273Missing items in shipment |  Ms. Ramona Treutel | Garth Dooley | May 10, 2026, 2:34 AM |
| 2/5 | Felt like I was talking to a script. Same response three times. | 39995040Influencer code not working |  Danielle Kshlerin | Garth Dooley | May 9, 2026, 1:11 AM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 96465811Cancel subscription / Auto-replenish |  Bob Langworth | Garth Dooley | May 7, 2026, 1:14 PM |
| 5/5 | Resolved my issue and even taught me how to use the new app features. Excellent. | 41575672Allergic reaction concern |  Grace Wilderman V | Garth Dooley | May 6, 2026, 10:23 AM |
| 7/11 | Solid retailer. Not differentiated enough to recommend over alternatives. | 33092558Item authenticity concern |  Ms. Julie Predovic | Garth Dooley | May 5, 2026, 10:10 AM |
| 4/5 | Got there in the end. The chat went in circles for a bit. | 75271012Price match request |  Jessyca Balistreri | Garth Dooley | May 4, 2026, 8:00 PM |
| 4/5 | Good support, just the points didn't post automatically — had to ask. | 41956232Allergic reaction concern |  Bridgette Wisozk | Garth Dooley | May 4, 2026, 1:25 AM |
| 9/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 63185158Discount code not working |  Giovanny Stroman | Garth Dooley | May 2, 2026, 10:54 PM |
| 4/11 | Won't recommend until the basics are fixed. | 81769621BOPIS order cancelled at store |  Eugene Spencer | Garth Dooley | May 1, 2026, 8:14 AM |
| 4/5 | Friendly chat, fixed the issue. Took two tries to get the right shipping label. | 33810892Allergic reaction concern |  Adella Shanahan | Garth Dooley | May 1, 2026, 7:19 AM |
| 9/11 | The Elite tier perks are worth every dollar of lifetime spend. | 77728174Wholesale order question |  Richmond Senger | Garth Dooley | May 1, 2026, 12:20 AM |
| 4/5 | Reward longtime customers more meaningfully. | 70785888Gift card balance question |  Tyreek D'Amore | Garth Dooley | Apr 30, 2026, 7:13 PM |
| 5/5 | Sara helped me build a gift bundle for my mom's birthday. So sweet. | 45764953Gift card balance question |  Lindsey Schultz | Garth Dooley | Apr 29, 2026, 8:42 PM |
| 2/5 | The BOPIS pickup involved waiting, paperwork, and a manager. Way too much. | 93673786Cancel order request |  Daniel Kerluke | Garth Dooley | Apr 29, 2026, 12:06 AM |
| 2/5 | Refund came through but was 30 dollars short and no one can explain why. | 64711615Wholesale order question |  Chanelle Kuhlman | Garth Dooley | Apr 28, 2026, 4:01 AM |
| 4/5 | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 77348302Gift card balance question |  Adrian Franey-Lebsack | Garth Dooley | Apr 27, 2026, 11:58 AM |
| 4/5 | Better samples program — let me actually pick what I want to try. | 04882560Where is my order? |  Alan Weissnat | Garth Dooley | Apr 27, 2026, 10:38 AM |
| 4/5 | The product swap went through. Wish the email confirmations were faster. | 22564282Store experience feedback |  Michelle Schaefer | Garth Dooley | Apr 26, 2026, 9:28 PM |
| 4/11 | Wouldn't recommend after the return debacle I went through. | 92849172App login problem |  Melody Runolfsdottir | Garth Dooley | Apr 26, 2026, 2:05 AM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 30614485Item authenticity concern |  Cullen Herzog | Garth Dooley | Apr 25, 2026, 9:35 AM |
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 76887081App crashes at checkout |  Dr. Darien Ondricka | Garth Dooley | Apr 25, 2026, 12:23 AM |
| 4/5 | Pretty easy overall. One extra screen on the return flow than expected. | 75959612Allergic reaction concern |  Max Block | Garth Dooley | Apr 25, 2026, 12:19 AM |
| 3/5 | It's whatever. Got what I needed but no follow-through. | 23981263Item authenticity concern |  Imani Schmidt II | Garth Dooley | Apr 24, 2026, 6:37 AM |
| 3/5 | The chat agent was clearly juggling other conversations. Felt impersonal. | 46488113Gift card balance question |  Brando Reilly | Garth Dooley | Apr 24, 2026, 3:26 AM |
| 5/5 | Got my address updated mid-shipment in under a minute. | 29602607Pro discount enrollment |  Lacy Jerde | Garth Dooley | Apr 23, 2026, 8:34 AM |
| 3/5 | Required more steps than it should have for a simple shade exchange. | 31388392Restock alert for backorder |  Nora Schumm | Garth Dooley | Apr 23, 2026, 3:32 AM |
| 1/11 | The app is slow and buggy now. Lost trust in the brand. | 75855572Order arrived damaged | Tyreek D'Amore | Garth Dooley | Apr 23, 2026, 1:32 AM |
| 10/11 | Already referred three friends. They all love it too. | 36164199Order arrived damaged |  Ann Torphy | Garth Dooley | Apr 22, 2026, 12:16 PM |
| 1/5 | Charged me twice and the agent said it would take 14 business days to refund. Outrageous. | 12504100Where is my order? |  Savanah Shields | Garth Dooley | Apr 20, 2026, 11:45 AM |
| 10/11 | Already referred three friends. They all love it too. | 90945841Order arrived damaged |  Roy D'Amore | Garth Dooley | Apr 20, 2026, 4:43 AM |
| 3/5 | Got my points back but the agent forgot to ship the replacement. | 73166699Refund not received |  Fredrick Franey | Garth Dooley | Apr 19, 2026, 9:12 PM |