Garth Dooley
Returns Specialist·Senior·emma_roob18@gmail.com
Rating distribution
5
73
4
190
3
75
2
51
1
45
QA performance
Total evals
2
All-time, excludes invalidated
Avg QA score (30d)
—
Avg CSAT (30d)
3.38 / 5
-0.23 starsvs. prior 30 days
AI-acceptance rate
100.0%
0 of 10 overridden
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 16432404 | Loyalty points not posting | Solved | Low |  Vickie Bruen | — | Garth Dooley | bopissamples | 12h | ●Responded | 2/5 | — | — | May 23, 2026 | - | |
| 58874605 | Foundation match help | Solved | High |  Aron Boyer | — | Garth Dooley | Chat | loyalty | 1h | ○Sent, no reply | — | — | — | May 23, 2026 | - |
| 42415638 | Missing items in shipment | Closed | Normal |  Adella Shanahan | — | Garth Dooley | influencervip | 23h | ⊘Not fired | — | — | — | May 23, 2026 | May 25, 2026 | |
| 75799480 | Question about product ingredients | Solved | Low |  Jasper Bahringer | — | Garth Dooley | — | 15h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |
| 83643771 | Lost package follow-up | Closed | Normal |  Tasha Schultz | Coastal Spas & Wellness | Garth Dooley | fragrancegift-card | 9h | ●Responded | 9/11 | — | — | May 22, 2026 | May 25, 2026 | |
| 04353603 | Where is my order? | Closed | Normal |  Toby Weimann | — | Garth Dooley | — | 6h | ●Responded | 3/5 | — | — | May 22, 2026 | May 23, 2026 | |
| 85716319 | Birthday gift not received | Solved | Normal |  Julian Koss | — | Garth Dooley | Chat | — | 1d 12h | ●Responded | 3/5 | — | — | May 22, 2026 | - |
| 76696050 | App crashes at checkout | Solved | High |  Tonya Streich | — | Garth Dooley | Phone | apprefundinfluencer | 6h | ○Sent, no reply | — | — | — | May 22, 2026 | - |
| 71679903 | App login problem | Solved | Normal |  Kraig Barrows DDS | — | Garth Dooley | loyaltyrefundsamples | 23h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |
| 96693595 | Refund not received | Solved | High |  Gia Hodkiewicz | — | Garth Dooley | Chat | — | 2d 21h | ○Sent, no reply | — | — | — | May 22, 2026 | - |
| 37841734 | Allergic reaction concern | Solved | Normal |  Ms. Zoey Feeney | — | Garth Dooley | refundapp | 3h | ○Sent, no reply | — | — | — | May 21, 2026 | - | |
| 99721648 | Cancel order request | Solved | Normal |  Josh Dooley | — | Garth Dooley | returnssamplesrefund | 12h | ●Responded | 4/5 | — | — | May 21, 2026 | - | |
| 40452786 | Cancel order request | Solved | Normal |  Marilou Medhurst | — | Garth Dooley | Chat | influencerwholesale | 1h | ○Sent, no reply | — | — | — | May 21, 2026 | - |
| 02773131 | Item authenticity concern | Solved | Normal |  Ronald Connelly | — | Garth Dooley | — | 14h | ●Responded | 4/5 | — | — | May 21, 2026 | - | |
| 32946895 | Where is my order? | Solved | Normal |  Viola Kling MD | — | Garth Dooley | gift-cardfragrancerefund | 2d 13h | ○Sent, no reply | — | — | — | May 20, 2026 | - | |
| 79456136 | Missing samples in order | Pending | Normal |  Ms. Jeannette Heaney | — | Garth Dooley | fragrance | - | —Skipped | — | — | — | May 20, 2026 | - | |
| 15361922 | Allergic reaction concern | Solved | Low |  Barbara Herman | — | Garth Dooley | Phone | — | 4h | ○Sent, no reply | — | — | — | May 20, 2026 | - |
| 51499581 | BOPIS pickup not ready | Pending | Normal |  Chase Wuckert | — | Garth Dooley | shade-matchdamaged | - | —Skipped | — | — | — | May 19, 2026 | - | |
| 10702027 | Question about product ingredients | Closed | Normal |  Karen Flatley | — | Garth Dooley | Phone | influencerdamagedapp | 1d 10h | ○Sent, no reply | — | — | — | May 19, 2026 | May 24, 2026 |
| 04248433 | Birthday gift not received | Closed | Low |  Quincy Hoeger | — | Garth Dooley | Chat | vipreturnssamples | 6h | ○Sent, no reply | — | — | — | May 19, 2026 | May 22, 2026 |
| 41357077 | Pro discount enrollment | Pending | Normal |  Frankie Emard-Reinger | — | Garth Dooley | gift-cardsamplesloyalty | - | —Skipped | — | — | — | May 19, 2026 | - | |
| 99349993 | Item authenticity concern | Solved | Normal |  Myriam Rau | — | Garth Dooley | — | 3h | ●Responded | 7/11 | — | — | May 19, 2026 | - | |
| 70346983 | Loyalty points not posting | Closed | Normal |  Ms. Josefina Collins | — | Garth Dooley | Chat | returns | 3h | ●Responded | 4/5 | — | — | May 19, 2026 | May 22, 2026 |
| 80486019 | Wholesale order question | Closed | Low |  Kristen Rempel | — | Garth Dooley | Chat | app | 4h | ●Responded | 4/5 | — | — | May 18, 2026 | May 24, 2026 |
| 05918117 | Refund not received | Solved | High |  Louis Herman | — | Garth Dooley | returns | 4h | ⊘Not fired | — | — | — | May 18, 2026 | - | |
| 09899923 | Discount code not working | Closed | Normal |  Arne Fay | — | Garth Dooley | vipshippinggift-card | 16h | ●Responded | 4/5 | — | — | May 18, 2026 | May 23, 2026 | |
| 54968899 | Order arrived damaged | Solved | Normal |  Miss Kathy Trantow Sr. | — | Garth Dooley | Phone | bopisfragrance | 9h | ○Sent, no reply | — | — | — | May 18, 2026 | - |
| 56087089 | Foundation match help | Solved | Normal |  Kirk Wintheiser-Lang | — | Garth Dooley | Social | wholesaleappsamples | 6h | ⊘Not fired | — | — | — | May 18, 2026 | - |
| 43954596 | Return after 30-day window | Closed | Normal |  Fredrick Mills | — | Garth Dooley | damagedloyaltysamples | 9h | ○Sent, no reply | — | — | — | May 18, 2026 | May 19, 2026 | |
| 08982735 | Restock alert for backorder | Solved | Normal |  Francesca Stracke | — | Garth Dooley | returnsbopisrefund | 2h | ○Sent, no reply | — | — | — | May 18, 2026 | - | |
| 53604113 | Missing samples in order | Solved | Low |  Johnny Fay | — | Garth Dooley | vipbopis | 3h | ○Sent, no reply | — | — | — | May 16, 2026 | - | |
| 83234329 | Influencer code not working | Solved | High |  Hettie Ullrich | — | Garth Dooley | Chat | — | 23h | ○Sent, no reply | — | — | — | May 16, 2026 | - |
| 75226946 | Foundation match help | Solved | Normal |  Mr. Jesse Lueilwitz | — | Garth Dooley | wholesale | 13h | ●Responded | 4/5 | — | — | May 15, 2026 | - | |
| 67317443 | Price match request | Solved | Urgent |  Drew Ankunding | — | Garth Dooley | Chat | wholesale | 4h | ○Sent, no reply | — | — | — | May 15, 2026 | - |
| 36105209 | Where is my order? | Closed | Low |  Mr. Dexter Walker-Koch | — | Garth Dooley | gift-cardshade-match | 4h | ⊘Not fired | — | — | — | May 15, 2026 | May 16, 2026 | |
| 13268466 | Foundation match help | Closed | Normal |  Omer Balistreri V | — | Garth Dooley | loyaltysamplesdamaged | 20h | ○Sent, no reply | — | — | — | May 15, 2026 | May 23, 2026 | |
| 47263604 | BOPIS pickup not ready | Open | Normal |  Norberto Kertzmann | — | Garth Dooley | wholesaledamaged | - | —Skipped | — | — | — | May 15, 2026 | - | |
| 19112278 | Loyalty points not posting | Solved | Normal | Viola Kling MD | — | Garth Dooley | refundbopissamples | 11h | ●Responded | 10/11 | — | — | May 15, 2026 | - | |
| 56605720 | Klarna / Afterpay split issue | Solved | Normal |  Jim Swaniawski | — | Garth Dooley | samplesshade-matchloyalty | 3h | ○Sent, no reply | — | — | — | May 15, 2026 | - | |
| 57891104 | Pro discount enrollment | Pending | High |  Mr. Ian Witting | — | Garth Dooley | loyalty | - | —Skipped | — | — | — | May 14, 2026 | - | |
| 52012784 | Lost package follow-up | Closed | Normal | Norberto Kertzmann | — | Garth Dooley | fragrance | 3h | ●Responded | 4/5 | — | — | May 14, 2026 | May 16, 2026 | |
| 11873044 | Allergic reaction concern | Closed | Normal |  Moshe Bode MD | — | Garth Dooley | Chat | gift-cardshade-match | 1d 10h | ○Sent, no reply | — | — | — | May 14, 2026 | May 18, 2026 |
| 24958062 | Where is my order? | Closed | High |  Karla Conroy | — | Garth Dooley | Chat | — | 4h | ●Responded | 7/11 | — | — | May 14, 2026 | May 17, 2026 |
| 00631612 | Loyalty points not posting | Solved | Low |  Leanne Leannon | — | Garth Dooley | — | 12h | ○Sent, no reply | — | — | — | May 14, 2026 | - | |
| 37709773 | Return after 30-day window | Open | High |  Osvaldo Roberts | — | Garth Dooley | wholesaleappvip | - | —Skipped | — | — | — | May 14, 2026 | - | |
| 39248883 | Cancel subscription / Auto-replenish | Closed | Normal |  Jazmyne Anderson | — | Garth Dooley | Chat | fragrance | 3h | ⊘Not fired | — | — | — | May 14, 2026 | May 16, 2026 |
| 32844114 | App crashes at checkout | Solved | Normal |  Darrell Turner | — | Garth Dooley | returnsloyalty | 4h | ○Sent, no reply | — | — | — | May 14, 2026 | - | |
| 48709741 | Shipping cost question | Solved | Normal |  Claude Reinger-Beatty | — | Garth Dooley | damagedvip | 1d 9h | ●Responded | 3/5 | — | — | May 13, 2026 | - | |
| 97571588 | Restock alert for backorder | Pending | High |  Chad Little | — | Garth Dooley | damaged | - | —Skipped | — | — | — | May 13, 2026 | - | |
| 22149494 | Pro discount enrollment | Solved | Normal |  Anahi Romaguera | — | Garth Dooley | wholesalesamplesreturns | 4h | ○Sent, no reply | — | — | — | May 13, 2026 | - |