Julie Hodkiewicz
Store Care Coordinator·Senior·ellsworth_satterfield47@hotmail.com
Rating distribution
5
200
4
116
3
56
2
40
1
40
QA performance
Total evals
2
All-time, excludes invalidated
Avg QA score (30d)
—
Avg CSAT (30d)
3.19 / 5
-0.69 starsvs. prior 30 days
AI-acceptance rate
100.0%
0 of 10 overridden
Showing 1 - 50 of 50
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | Resolved but only after I escalated. Should not have taken that long. | 54777536Price match request |  Malvina Hoeger | Julie Hodkiewicz | May 26, 2026, 1:26 AM |
| 5/5 | Stop discontinuing products my routine depends on. | 37419484Wrong shade sent |  Aric Johnston | Julie Hodkiewicz | May 24, 2026, 9:17 PM |
| 3/5 | Signup was straightforward. The quiz didn't really match me. | 46297598Pro discount enrollment |  Ashlynn Zulauf | Julie Hodkiewicz | May 22, 2026, 12:50 AM |
| 4/5 | Smooth chat. Just had to scroll to find the right help article first. | 48079585Missing samples in order |  Faith Douglas | Julie Hodkiewicz | May 20, 2026, 3:50 PM |
| 9/11 | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 02995976Lost package follow-up |  Ray Armstrong | Julie Hodkiewicz | May 19, 2026, 7:10 PM |
| 1/5 | Discount code didn't work, agent blamed me for entering it wrong. It was their typo. | 18829020Refund not received |  Emiliano Wiegand | Julie Hodkiewicz | May 17, 2026, 1:40 PM |
| 3/5 | Slow but eventually got there. Could have been a one-message fix. | 85923592Item authenticity concern |  Darla Torp-McClure PhD | Julie Hodkiewicz | May 17, 2026, 10:08 AM |
| 5/5 | The app walked me through everything beautifully. Couldn't be easier. | 31718403Missing items in shipment |  Elsa Stracke | Julie Hodkiewicz | May 16, 2026, 7:40 AM |
| 4/5 | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 66173986Birthday gift not received |  Larry Schaefer V | Julie Hodkiewicz | May 15, 2026, 8:05 AM |
| 1/5 | App charged me for an order that never shipped and support won't help. | 29307717Store experience feedback |  Mattie Bahringer | Julie Hodkiewicz | May 14, 2026, 8:14 PM |
| 4/5 | Good onboarding. Wish there were a few more shade options in the quiz. | 03843922BOPIS order cancelled at store |  Stuart Zieme | Julie Hodkiewicz | May 13, 2026, 10:54 PM |
| 1/11 | Had a terrible refund experience. Would steer friends elsewhere. | 60959486Cancel order request |  Sara Feest | Julie Hodkiewicz | May 13, 2026, 12:51 AM |
| 4/5 | Refund process was straightforward, just took a beat to find the right link. | 34233607Where is my order? |  Alan Weissnat | Julie Hodkiewicz | May 10, 2026, 1:55 AM |
| 7/11 | Pretty good. Selection is great, service is hit or miss. | 93515291Store experience feedback |  Felton Simonis | Julie Hodkiewicz | May 9, 2026, 2:56 AM |
| 5/5 | Five stars. Marisol matched my undertone perfectly over a quick chat. | 54991603Wrong shade sent |  Ova Purdy | Julie Hodkiewicz | May 8, 2026, 4:47 AM |
| 5/5 | Amazing service! Sara helped me find the perfect foundation match over chat. | 57674995Gift card balance question |  Gretchen Wehner | Julie Hodkiewicz | May 6, 2026, 4:07 PM |
| 10/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 22325654Missing items in shipment |  Karla Conroy | Julie Hodkiewicz | May 6, 2026, 9:40 AM |
| 5/5 | Replied within minutes on a Sunday. Honestly didn't expect that. | 86607472Loyalty points not posting |  Idella Goldner-Rodriguez | Julie Hodkiewicz | May 4, 2026, 5:37 PM |
| 10/11 | Bloom is my go-to for skincare. Wouldn't shop anywhere else. | 43870496Discount code not working |  Wendy Rolfson | Julie Hodkiewicz | May 3, 2026, 12:49 PM |
| 2/5 | Felt like I was talking to a script. Same response three times. | 64656876Klarna / Afterpay split issue |  Jeff Thompson | Julie Hodkiewicz | May 3, 2026, 6:16 AM |
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 34681996Lost package follow-up |  Enrique Walter | Julie Hodkiewicz | May 1, 2026, 9:38 PM |
| 5/5 | Quick, kind, and they actually solved my problem on the first message. | 22465379App login problem |  Ms. Derick Bergstrom | Julie Hodkiewicz | Apr 30, 2026, 8:08 PM |
| 3/5 | Solved the problem after I had to repeat my issue twice. | 48912982Allergic reaction concern |  Rafael Hamill-Dach | Julie Hodkiewicz | Apr 30, 2026, 5:51 AM |
| 4/5 | Liked it overall. The first push notification came too soon after signup. | 46004545Missing samples in order |  Mr. Jorge Doyle | Julie Hodkiewicz | Apr 26, 2026, 12:25 PM |
| 3/5 | Resolved but I had to dig for the right form. | 07616464Insider tier issue |  Mike Lind | Julie Hodkiewicz | Apr 25, 2026, 9:05 AM |
| 5/5 | Resolved the discount code issue and added bonus points for the trouble. 10/10. | 55952627Question about product ingredients |  Miss Kathy Trantow Sr. | Julie Hodkiewicz | Apr 24, 2026, 7:31 PM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 13478747Wrong shade sent |  Denise Fritsch | Julie Hodkiewicz | Apr 23, 2026, 11:33 AM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 59810069App crashes at checkout |  Rochelle Lindgren | Julie Hodkiewicz | Apr 21, 2026, 9:36 PM |
| 4/5 | Solid help. The loyalty points took a day to show up after the agent said they would post. | 50336901Order arrived damaged |  Robb Schoen | Julie Hodkiewicz | Apr 21, 2026, 7:05 AM |
| 4/5 | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 74091633Wrong shade sent |  Savanah Shields | Julie Hodkiewicz | Apr 20, 2026, 1:45 PM |
| 5/5 | Five stars. Marisol matched my undertone perfectly over a quick chat. | 12654024Gift card balance question |  Miss Tammy Hahn | Julie Hodkiewicz | Apr 18, 2026, 2:07 PM |
| 2/5 | Promised a callback that never came. | 96041303Where is my order? |  Henrietta Gleason | Julie Hodkiewicz | Apr 18, 2026, 10:29 AM |
| 4/5 | Solid first impression. The welcome email was a little overwhelming. | 27197158Discount code not working |  Claude Reinger-Beatty | Julie Hodkiewicz | Apr 18, 2026, 10:12 AM |
| 4/5 | Decent. The reply was helpful but I had to ask twice to confirm the refund timing. | 74804810Missing items in shipment |  Jayne Nader I | Julie Hodkiewicz | Apr 18, 2026, 9:28 AM |
| 10/11 | Love everything about it. The Insider program is genuinely valuable. | 97192855Influencer code not working |  Ulises Larkin | Julie Hodkiewicz | Apr 17, 2026, 8:32 PM |
| 5/5 | The Beauty Advisor on chat was so knowledgeable, helped me build a full skincare routine for sensitive skin. | 33906724Missing samples in order |  Curtis Bednar | Julie Hodkiewicz | Apr 16, 2026, 9:51 PM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 84054516Allergic reaction concern |  Garry Stiedemann | Julie Hodkiewicz | Apr 16, 2026, 5:15 PM |
| 10/11 | Big fan. Their customer service has saved me more than once. | 32022887Cancel subscription / Auto-replenish |  Jordan Harber-Padberg | Julie Hodkiewicz | Apr 16, 2026, 1:36 AM |
| 4/11 | Wouldn't recommend after the return debacle I went through. | 48990971BOPIS order cancelled at store |  Dennis O'Reilly | Julie Hodkiewicz | Apr 14, 2026, 12:55 PM |
| 1/5 | Insider status was downgraded incorrectly and no one will fix it. | 07280269Cancel subscription / Auto-replenish |  Petra Bogisich | Julie Hodkiewicz | Apr 14, 2026, 12:25 PM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 80271057Question about product ingredients |  Mr. Sheridan Trantow | Julie Hodkiewicz | Apr 13, 2026, 9:18 PM |
| 1/11 | Pricing has crept up and the value isn't there anymore. | 28900692Return after 30-day window |  Lorraine Carroll Jr. | Julie Hodkiewicz | Apr 11, 2026, 10:14 PM |
| 2/5 | Felt like I was talking to a script. Same response three times. | 59771399Insider tier issue |  Devonte Tromp | Julie Hodkiewicz | Apr 11, 2026, 1:13 PM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 22443705BOPIS pickup not ready |  Marlee Block | Julie Hodkiewicz | Apr 10, 2026, 4:16 PM |
| 4/11 | The Insider perks feel watered down compared to two years ago. | 89044695Lost package follow-up |  Mr. Ian Schuppe-Stamm | Julie Hodkiewicz | Apr 9, 2026, 4:04 AM |
| 5/5 | Couldn't have been more helpful. Got an Elite member upgrade after one chat. | 04419284Refund not received |  Janis Collins | Julie Hodkiewicz | Apr 8, 2026, 11:18 PM |
| 4/5 | Pretty smooth. One step required a follow-up email. | 02323442Wholesale order question |  Marlene King | Julie Hodkiewicz | Apr 8, 2026, 9:11 PM |
| 2/5 | The shade quiz was completely off for my undertone. | 49336817Discount code not working |  Myra Feeney | Julie Hodkiewicz | Apr 7, 2026, 2:03 PM |
| 2/5 | Smaller sample sizes that aren't single-use. | 03778313Wholesale order question |  Eldridge Feeney | Julie Hodkiewicz | Apr 7, 2026, 1:56 PM |
| 2/5 | Loyalty points still missing after two separate chats about it. | 53641331Allergic reaction concern |  Joe Denesik | Julie Hodkiewicz | Apr 7, 2026, 11:12 AM |