Julie Hodkiewicz
Store Care Coordinator·Senior·ellsworth_satterfield47@hotmail.com
Rating distribution
5
200
4
116
3
56
2
40
1
40
QA performance
Total evals
2
All-time, excludes invalidated
Avg QA score (30d)
—
Avg CSAT (30d)
3.19 / 5
-0.69 starsvs. prior 30 days
AI-acceptance rate
100.0%
0 of 10 overridden
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 37419484 | Wrong shade sent | Solved | Normal |  Aric Johnston | — | Julie Hodkiewicz | shade-match | 6h | ●Responded | 5/5 | — | — | May 23, 2026 | - | |
| 74542580 | Missing samples in order | Closed | High |  Della Cruickshank | — | Julie Hodkiewicz | Chat | wholesaledamaged | 1h | ○Sent, no reply | — | — | — | May 22, 2026 | May 28, 2026 |
| 07878224 | Gift card balance question | Open | Low |  Juana Cruickshank | — | Julie Hodkiewicz | returnswholesale | - | —Skipped | — | — | — | May 22, 2026 | - | |
| 50614097 | BOPIS pickup not ready | Pending | High |  Lauriane Labadie | — | Julie Hodkiewicz | — | - | —Skipped | — | — | — | May 22, 2026 | - | |
| 50835103 | Refund not received | Solved | High |  Montana Gutmann | — | Julie Hodkiewicz | shipping | 3d 12h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |
| 86123878 | Pro discount enrollment | Closed | Normal |  Erika Yundt PhD | — | Julie Hodkiewicz | Phone | — | 12h | ○Sent, no reply | — | — | — | May 22, 2026 | May 29, 2026 |
| 92304913 | Cancel subscription / Auto-replenish | Open | Low |  Claudine Daugherty-Boyer | — | Julie Hodkiewicz | shippingloyaltygift-card | - | —Skipped | — | — | — | May 22, 2026 | - | |
| 46297598 | Pro discount enrollment | Solved | Normal |  Ashlynn Zulauf | — | Julie Hodkiewicz | shade-matchinfluencer | 5h | ●Responded | 3/5 | — | — | May 21, 2026 | - | |
| 31810105 | Wrong shade sent | Solved | Urgent |  Mr. Felipe O'Conner | — | Julie Hodkiewicz | returnsgift-card | 8d 23h | ○Sent, no reply | — | — | — | May 21, 2026 | - | |
| 44669146 | Item authenticity concern | Solved | Normal |  Mr. Nickolas Pouros | — | Julie Hodkiewicz | Chat | wholesale | 2d 22h | ○Sent, no reply | — | — | — | May 21, 2026 | - |
| 48069344 | Restock alert for backorder | Solved | Normal |  Frederick Kling | — | Julie Hodkiewicz | Chat | loyalty | 9d 17h | ○Sent, no reply | — | — | — | May 21, 2026 | - |
| 47377715 | Address change after shipping | Open | Urgent |  Miss Christop Grimes | — | Julie Hodkiewicz | Phone | refundloyalty | - | —Skipped | — | — | — | May 21, 2026 | - |
| 09577357 | Question about product ingredients | Solved | High |  Althea Jacobi V | — | Julie Hodkiewicz | Social | — | 4h | ⊘Not fired | — | — | — | May 21, 2026 | - |
| 67688512 | Birthday gift not received | Solved | High |  Sabrina Klocko | — | Julie Hodkiewicz | influencer | 5h | ○Sent, no reply | — | — | — | May 21, 2026 | - | |
| 95712316 | Lost package follow-up | Solved | Normal |  Idella Goldner-Rodriguez | — | Julie Hodkiewicz | Phone | gift-cardinfluencersamples | 2h | ⊘Not fired | — | — | — | May 21, 2026 | - |
| 86626823 | Discount code not working | Solved | Normal |  Jason Kuhlman | — | Julie Hodkiewicz | wholesale | 1h | ○Sent, no reply | — | — | — | May 21, 2026 | - | |
| 10862386 | BOPIS order cancelled at store | Solved | Low |  Joanne Vandervort | — | Julie Hodkiewicz | Social | — | 9h | ⊘Not fired | — | — | — | May 21, 2026 | - |
| 13676577 | Address change after shipping | Solved | High |  Kayleigh Roberts | — | Julie Hodkiewicz | — | 7d 8h | ○Sent, no reply | — | — | — | May 20, 2026 | - | |
| 35201548 | Influencer code not working | Pending | Normal |  Drew Ankunding | — | Julie Hodkiewicz | Phone | — | - | —Skipped | — | — | — | May 20, 2026 | - |
| 56512713 | Allergic reaction concern | Closed | Normal |  Kelsi Crooks | — | Julie Hodkiewicz | app | 8h | ○Sent, no reply | — | — | — | May 20, 2026 | May 23, 2026 | |
| 83358197 | Foundation match help | Closed | High |  Nick Murray | — | Julie Hodkiewicz | — | 2h | ⊘Not fired | — | — | — | May 20, 2026 | May 24, 2026 | |
| 99532546 | Discount code not working | Closed | Normal |  Reginald Paucek | Aurora Hotels Group | Julie Hodkiewicz | Social | refund | 1d 1h | ⊘Not fired | — | — | — | May 19, 2026 | May 21, 2026 |
| 40756170 | Question about product ingredients | Solved | High |  Mack Boyer | — | Julie Hodkiewicz | Chat | refundinfluencer | 2d 19h | ○Sent, no reply | — | — | — | May 19, 2026 | - |
| 18246426 | Order arrived damaged | Closed | Normal |  Walker Schulist | — | Julie Hodkiewicz | Chat | damaged | 6h | ⊘Not fired | — | — | — | May 19, 2026 | May 25, 2026 |
| 16895299 | Pro discount enrollment | Closed | High |  Hallie Feest | — | Julie Hodkiewicz | Chat | fragrance | 1d | ○Sent, no reply | — | — | — | May 19, 2026 | May 24, 2026 |
| 48064843 | Birthday gift not received | Solved | Normal |  Gia Hodkiewicz | — | Julie Hodkiewicz | gift-cardapp | 5h | ○Sent, no reply | — | — | — | May 19, 2026 | - | |
| 94969869 | Wrong shade sent | Closed | Normal |  Miss Gonzalo Mills-Armstrong | — | Julie Hodkiewicz | Chat | samples | 15h | ○Sent, no reply | — | — | — | May 18, 2026 | May 20, 2026 |
| 54777536 | Price match request | Closed | High |  Malvina Hoeger | — | Julie Hodkiewicz | returns | 6d 2h | ●Responded | 3/5 | — | — | May 18, 2026 | May 29, 2026 | |
| 35208437 | Allergic reaction concern | Solved | Normal |  Noel Stracke | — | Julie Hodkiewicz | Chat | loyaltyapp | 1h | ⊘Not fired | — | — | — | May 18, 2026 | - |
| 23698478 | Question about product ingredients | Solved | Normal |  Titus King IV | — | Julie Hodkiewicz | Chat | wholesaleshippingvip | 12h | ○Sent, no reply | — | — | — | May 18, 2026 | - |
| 09433519 | Lost package follow-up | Closed | High |  Rowland Armstrong | — | Julie Hodkiewicz | Social | wholesaleshipping | 2h | ⊘Not fired | — | — | — | May 18, 2026 | May 19, 2026 |
| 48079585 | Missing samples in order | Solved | Normal |  Faith Douglas | — | Julie Hodkiewicz | refundfragrance | 1d 8h | ●Responded | 4/5 | — | — | May 18, 2026 | - | |
| 55296605 | Price match request | Solved | Normal |  Lowell Wehner | — | Julie Hodkiewicz | Chat | refund | 2h | ⊘Not fired | — | — | — | May 17, 2026 | - |
| 02995976 | Lost package follow-up | Solved | Low |  Ray Armstrong | — | Julie Hodkiewicz | bopisinfluencerreturns | 13h | ●Responded | 9/11 | — | — | May 17, 2026 | - | |
| 55370070 | Gift card balance question | Solved | Normal |  Hugh O'Hara | — | Julie Hodkiewicz | refundfragrance | 3h | ○Sent, no reply | — | — | — | May 16, 2026 | - | |
| 83655107 | Cancel order request | Solved | Normal |  Wendy Rolfson | — | Julie Hodkiewicz | returns | 4h | ○Sent, no reply | — | — | — | May 15, 2026 | - | |
| 43582176 | Allergic reaction concern | Open | Normal |  Mrs. Rachael Weissnat | — | Julie Hodkiewicz | Social | bopis | - | —Skipped | — | — | — | May 15, 2026 | - |
| 19484504 | Klarna / Afterpay split issue | Closed | Normal |  Earnest Purdy | — | Julie Hodkiewicz | shade-match | 1h | ○Sent, no reply | — | — | — | May 15, 2026 | May 19, 2026 | |
| 31718403 | Missing items in shipment | Solved | Normal |  Elsa Stracke | Studio Eleven | Julie Hodkiewicz | samples | 1h | ●Responded | 5/5 | — | — | May 15, 2026 | - | |
| 18572489 | Where is my order? | Closed | Normal |  Mr. Sydnie Christiansen | — | Julie Hodkiewicz | Chat | loyaltyapp | 2h | ○Sent, no reply | — | — | — | May 15, 2026 | May 17, 2026 |
| 85923592 | Item authenticity concern | Solved | Normal |  Darla Torp-McClure PhD | — | Julie Hodkiewicz | Chat | refundsamplesloyalty | 18h | ●Responded | 3/5 | — | — | May 15, 2026 | - |
| 70196362 | Loyalty points not posting | Solved | Low | Mrs. Rachael Weissnat | — | Julie Hodkiewicz | Chat | shipping | 5h | ⊘Not fired | — | — | — | May 15, 2026 | - |
| 94988014 | Cancel subscription / Auto-replenish | Open | Low |  Tyra Konopelski DDS | — | Julie Hodkiewicz | — | - | —Skipped | — | — | — | May 15, 2026 | - | |
| 57809246 | Discount code not working | Closed | Normal |  Ramon Feeney | — | Julie Hodkiewicz | refund | 5h | ○Sent, no reply | — | — | — | May 14, 2026 | May 19, 2026 | |
| 18829020 | Refund not received | Solved | High |  Emiliano Wiegand | — | Julie Hodkiewicz | Phone | — | 1d 14h | ●Responded | 1/5 | — | — | May 14, 2026 | - |
| 26166942 | BOPIS pickup not ready | Closed | Normal |  Wendell Dickens | — | Julie Hodkiewicz | samplesreturns | 2d 10h | ○Sent, no reply | — | — | — | May 14, 2026 | May 22, 2026 | |
| 79726975 | Allergic reaction concern | Solved | High |  Cecilia Hilll | Quartz Gifting | Julie Hodkiewicz | Chat | vipfragrance | 2d 7h | ○Sent, no reply | — | — | — | May 14, 2026 | - |
| 39268478 | Influencer code not working | Solved | Normal |  Janiya Krajcik | — | Julie Hodkiewicz | samples | 1h | ○Sent, no reply | — | — | — | May 14, 2026 | - | |
| 17553510 | Loyalty points not posting | Solved | Low |  Mortimer Boyle | — | Julie Hodkiewicz | fragrancerefundapp | 2h | ○Sent, no reply | — | — | — | May 14, 2026 | - | |
| 63080610 | Birthday gift not received | Solved | Low |  Charlene Towne | — | Julie Hodkiewicz | Social | damaged | 2h | ⊘Not fired | — | — | — | May 14, 2026 | - |