Jacklyn Dare
VIP Concierge·Specialist·ora14@hotmail.com
Rating distribution
5
217
4
103
3
57
2
30
1
30
QA performance
Total evals
0
All-time, excludes invalidated
Avg QA score (30d)
—
Avg CSAT (30d)
4.03 / 5
-0.02 starsvs. prior 30 days
AI-acceptance rate
—
No scores yet
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 58086723 | Question about product ingredients | Open | Normal | — | refundsamples | - | —Skipped | — | — | — | May 23, 2026 | - | |||
| 54105022 | Return after 30-day window | Closed | Low | — | Chat | wholesale | 4h | ○Sent, no reply | — | — | — | May 23, 2026 | May 27, 2026 | ||
| 29167648 | Question about product ingredients | Closed | Normal | — | shade-matchrefunddamaged | 13h | ●Responded | 5/5 | — | — | May 22, 2026 | May 28, 2026 | |||
| 32404784 | Shipping cost question | Solved | Low | — | appshippingsamples | 1d 15h | ●Responded | 4/5 | — | — | May 22, 2026 | - | |||
| 09305578 | Influencer code not working | Closed | High | — | Chat | gift-card | 1h | ○Sent, no reply | — | — | — | May 22, 2026 | May 25, 2026 | ||
| 99886215 | Missing items in shipment | Solved | High | — | refundvip | 1h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |||
| 92379865 | Klarna / Afterpay split issue | Open | High | — | Chat | loyalty | - | —Skipped | — | — | — | May 22, 2026 | - | ||
| 65658414 | Allergic reaction concern | Solved | Normal | — | Chat | gift-cardbopisreturns | 9h | ○Sent, no reply | — | — | — | May 22, 2026 | - | ||
| 40201514 | Return after 30-day window | Pending | Normal | — | Chat | loyalty | - | —Skipped | — | — | — | May 22, 2026 | - | ||
| 56539261 | BOPIS order cancelled at store | Solved | Urgent | — | — | 4d 1h | ○Sent, no reply | — | — | — | May 21, 2026 | - | |||
| 93888701 | Influencer code not working | Pending | Normal | — | — | - | —Skipped | — | — | — | May 21, 2026 | - | |||
| 18692954 | Missing items in shipment | Closed | Low | — | Chat | shade-match | 1h | ○Sent, no reply | — | — | — | May 21, 2026 | May 24, 2026 | ||
| 19132441 | Cancel order request | Solved | Low | — | Chat | returns | 1h | ●Responded | 5/5 | — | — | May 21, 2026 | - | ||
| 93820574 | Address change after shipping | Solved | Low | — | — | 2d 11h | ○Sent, no reply | — | — | — | May 21, 2026 | - | |||
| 86735731 | Lost package follow-up | Solved | Normal | — | Chat | shade-match | 4h | ○Sent, no reply | — | — | — | May 21, 2026 | - | ||
| 87427298 | Price match request | Open | Low | — | Phone | vipbopis | - | —Skipped | — | — | — | May 21, 2026 | - | ||
| 30066358 | Discount code not working | Solved | Normal | — | Chat | returnsshade-match | 5h | ○Sent, no reply | — | — | — | May 20, 2026 | - | ||
| 29976944 | Refund not received | Solved | Normal | — | — | 1h | ●Responded | 5/5 | — | — | May 20, 2026 | - | |||
| 90026817 | Shipping cost question | Pending | Low | — | Chat | fragrancerefund | - | —Skipped | — | — | — | May 20, 2026 | - | ||
| 12181437 | Insider tier issue | Solved | Normal | — | — | 2d 5h | ●Responded | 9/11 | — | — | May 20, 2026 | - | |||
| 73712966 | Store experience feedback | Solved | High | — | Social | returnsfragranceloyalty | 2h | ⊘Not fired | — | — | — | May 20, 2026 | - | ||
| 77467801 | Birthday gift not received | Solved | Normal | — | Chat | gift-carddamaged | 9d 17h | ○Sent, no reply | — | — | — | May 20, 2026 | - | ||
| 39700064 | Birthday gift not received | Closed | Normal | — | Phone | — | 6h | ⊘Not fired | — | — | — | May 19, 2026 | May 25, 2026 | ||
| 29958098 | Where is my order? | Solved | Normal | — | — | 6h | ○Sent, no reply | — | — | — | May 19, 2026 | - | |||
| 40809961 | Influencer code not working | Solved | Normal | — | Chat | refundinfluencer | 1d 20h | ○Sent, no reply | — | — | — | May 19, 2026 | - | ||
| 55834728 | Discount code not working | Pending | Normal | — | — | - | —Skipped | — | — | — | May 18, 2026 | - | |||
| 70585745 | Address change after shipping | Solved | Normal | — | Chat | appgift-card | 3h | ●Responded | 5/5 | — | — | May 18, 2026 | - | ||
| 63359968 | Return after 30-day window | Solved | Normal | — | Chat | bopisrefundloyalty | 1d 14h | ●Responded | 3/5 | — | — | May 17, 2026 | - | ||
| 15974169 | Cancel subscription / Auto-replenish | Solved | Normal | Marquee Events | Chat | samplesvip | 12h | ⊘Not fired | — | — | — | May 17, 2026 | - | ||
| 37728943 | Cancel order request | Solved | Normal | — | Chat | app | 5h | ●Responded | 4/5 | — | — | May 16, 2026 | - | ||
| 46240137 | Lost package follow-up | Closed | High | — | Chat | influencershippingvip | 18h | ○Sent, no reply | — | — | — | May 16, 2026 | May 23, 2026 | ||
| 38400650 | Wrong shade sent | Closed | Normal | — | influencergift-carddamaged | 3h | ⊘Not fired | — | — | — | May 16, 2026 | May 20, 2026 | |||
| 86051323 | Shipping cost question | Solved | Normal | — | bopiswholesale | 4d 13h | ○Sent, no reply | — | — | — | May 15, 2026 | - | |||
| 72750099 | Allergic reaction concern | Solved | Normal | — | gift-card | 6h | ○Sent, no reply | — | — | — | May 15, 2026 | - | |||
| 04451126 | Allergic reaction concern | Solved | Normal | — | Chat | loyaltyshade-match | 1d 6h | ○Sent, no reply | — | — | — | May 15, 2026 | - | ||
| 39435001 | Cancel order request | Open | Normal | — | Chat | shipping | - | —Skipped | — | — | — | May 15, 2026 | - | ||
| 50904219 | Birthday gift not received | Pending | Normal | — | Chat | — | - | —Skipped | — | — | — | May 15, 2026 | - | ||
| 33045719 | Address change after shipping | Pending | Normal | — | — | - | —Skipped | — | — | — | May 15, 2026 | - | |||
| 08190433 | Return after 30-day window | Solved | Normal | — | — | 6h | ●Responded | 5/5 | — | — | May 15, 2026 | - | |||
| 64507117 | Insider tier issue | Solved | Normal | — | Phone | refund | 6h | ●Responded | 5/5 | — | — | May 15, 2026 | - | ||
| 85213687 | Refund not received | Pending | Normal | — | Chat | bopisvip | - | —Skipped | — | — | — | May 15, 2026 | - | ||
| 37111283 | Missing samples in order | Solved | Normal | Verde Concierge | Phone | — | 22h | ○Sent, no reply | — | — | — | May 15, 2026 | - | ||
| 92194552 | Foundation match help | Open | Normal | — | — | - | —Skipped | — | — | — | May 15, 2026 | - | |||
| 31512017 | Question about product ingredients | Solved | Normal | — | damagedrefund | 1d 10h | ⊘Not fired | — | — | — | May 15, 2026 | - | |||
| 82421934 | Item authenticity concern | Solved | Normal | — | Chat | viprefund | 5h | ○Sent, no reply | — | — | — | May 15, 2026 | - | ||
| 02923686 | Restock alert for backorder | Solved | Normal | — | — | 4h | ●Responded | 3/5 | — | — | May 14, 2026 | - | |||
| 24001367 | Item authenticity concern | Solved | Low | — | fragrancevip | 11h | ○Sent, no reply | — | — | — | May 14, 2026 | - | |||
| 99947563 | Lost package follow-up | Solved | Normal | — | returnssamples | 5h | ●Responded | 3/5 | — | — | May 14, 2026 | - | |||
| 69427462 | Address change after shipping | Open | Urgent | — | — | - | —Skipped | — | — | — | May 14, 2026 | - | |||
| 53499624 | Gift card balance question | Solved | Low | — | Chat | shippingfragrance | 16h | ●Responded | 3/5 | — | — | May 14, 2026 | - |