Faith Hilll
Beauty Advisor·Senior·vernon_reichel50@gmail.com
Rating distribution
5
210
4
111
3
48
2
29
1
38
QA performance
Total evals
4
All-time, excludes invalidated
Avg QA score (30d)
—
Avg CSAT (30d)
3.57 / 5
-0.23 starsvs. prior 30 days
AI-acceptance rate
100.0%
0 of 20 overridden
Showing 1 - 50 of 50
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 10/11 | The selection, the service, the app — all top tier. | 27563235Discount code not working |  Shaun Braun Sr. | Faith Hilll | May 24, 2026, 5:06 PM |
| 4/5 | Friendly chat, fixed the issue. Took two tries to get the right shipping label. | 14824159Lost package follow-up |  Mrs. Ernestine Kassulke MD | Faith Hilll | May 24, 2026, 7:36 AM |
| 2/5 | Didn't honor the price match. Felt nickel-and-dimed. | 87647203Wrong shade sent |  Ms. Patsy Jenkins-Kautzer | Faith Hilll | May 23, 2026, 11:50 PM |
| 3/5 | Resolved but I had to dig for the right form. | 52921671Cancel order request |  Ezequiel Brekke | Faith Hilll | May 23, 2026, 2:20 PM |
| 4/5 | Helpful, just felt rushed at the end of the conversation. | 98972920Cancel subscription / Auto-replenish |  Connie Wuckert | Faith Hilll | May 23, 2026, 6:52 AM |
| 5/5 | Resolved my issue and even taught me how to use the new app features. Excellent. | 22038200BOPIS order cancelled at store |  Ben Heidenreich | Faith Hilll | May 23, 2026, 1:52 AM |
| 10/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 97871259Wholesale order question |  Della Cruickshank | Faith Hilll | May 21, 2026, 1:01 PM |
| 7/11 | I like it but I also shop other places. | 88468876Cancel subscription / Auto-replenish |  Quincy Hoeger | Faith Hilll | May 20, 2026, 3:31 PM |
| 10/11 | Love everything about it. The Insider program is genuinely valuable. | 15612607App login problem |  Haskell Barrows | Faith Hilll | May 20, 2026, 1:34 PM |
| 7/11 | Generally good. A few things could be better but no complaints. | 84520700Foundation match help |  Alfred Quigley | Faith Hilll | May 20, 2026, 7:00 AM |
| 5/5 | Bring back the old loyalty point structure. | 40106181Wrong shade sent |  Weston Bogisich | Faith Hilll | May 20, 2026, 1:18 AM |
| 5/5 | Onboarding hit all the right notes. Made me actually want to engage with the brand. | 05322877Birthday gift not received |  Tomas Torphy | Faith Hilll | May 17, 2026, 1:02 PM |
| 4/5 | Solid first impression. The welcome email was a little overwhelming. | 01373225Wrong shade sent |  Dr. Markus Thompson | Faith Hilll | May 17, 2026, 10:51 AM |
| 1/11 | Had a terrible refund experience. Would steer friends elsewhere. | 69803716Pro discount enrollment |  Roxane Rohan PhD | Faith Hilll | May 17, 2026, 6:46 AM |
| 1/5 | Tried to cancel an order 5 minutes after placing it. They shipped it anyway and now I'm stuck. | 56654650Item authenticity concern |  Jay Ziemann | Faith Hilll | May 17, 2026, 4:36 AM |
| 1/5 | Charged me twice and the agent said it would take 14 business days to refund. Outrageous. | 89386101App crashes at checkout |  Adam Erdman | Faith Hilll | May 16, 2026, 4:22 PM |
| 10/11 | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 91762487Insider tier issue |  Willy Welch | Faith Hilll | May 16, 2026, 5:21 AM |
| 7/11 | Solid retailer. Not differentiated enough to recommend over alternatives. | 48144092Return after 30-day window |  Mrs. Geneva Orn | Faith Hilll | May 16, 2026, 1:11 AM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 32431969Klarna / Afterpay split issue |  Marlee Block | Faith Hilll | May 15, 2026, 9:07 AM |
| 7/11 | It works. Wouldn't go out of my way to recommend it. | 82913023Insider tier issue |  Ernesto Keeling | Faith Hilll | May 13, 2026, 5:44 AM |
| 4/5 | Order arrived fine, agent was helpful when one product was missing. | 73408567App login problem |  Ted Swift | Faith Hilll | May 12, 2026, 1:32 PM |
| 4/5 | Helpful, but the hold music in the phone queue was rough. | 91320658Cancel subscription / Auto-replenish |  Freddie Huel-Leffler | Faith Hilll | May 12, 2026, 12:31 AM |
| 3/5 | Helpful agent, but the underlying app issue still hasn't been fixed. | 36824760Loyalty points not posting |  Jimmie Klein | Faith Hilll | May 10, 2026, 10:23 PM |
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 11953631Item authenticity concern |  Dora Mills-Koepp | Faith Hilll | May 10, 2026, 9:13 PM |
| 3/5 | Slow but eventually got there. Could have been a one-message fix. | 77499367App crashes at checkout |  Sabrina Klocko | Faith Hilll | May 9, 2026, 9:02 AM |
| 1/5 | Couldn't complete onboarding. Eventually gave up. | 24357374Gift card balance question |  Kelsi Crooks | Faith Hilll | May 7, 2026, 12:23 PM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 50722395Cancel subscription / Auto-replenish |  Jacqueline Ferry | Faith Hilll | May 7, 2026, 12:09 AM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 87226432Lost package follow-up |  Delbert Morar DVM | Faith Hilll | May 6, 2026, 8:58 PM |
| 5/5 | Couldn't be happier. They threw in extra samples I'd been wanting to try. | 89648254Insider tier issue |  Rochelle Schmidt | Faith Hilll | May 4, 2026, 8:11 PM |
| 5/5 | Color match through the app worked perfectly. Foundation is spot on. | 01302272Order arrived damaged |  Mrs. Chelsea Grant | Faith Hilll | May 3, 2026, 8:07 AM |
| 4/5 | Helpful team, the agent was kind. Wish the BOPIS pickup had been ready when promised. | 33329872Store experience feedback |  Brandt Legros | Faith Hilll | May 2, 2026, 10:24 AM |
| 5/5 | Helped me redeem a gift card that wasn't scanning. Sorted in one chat. | 79415368Item authenticity concern |  Dominick Schuster | Faith Hilll | May 2, 2026, 5:40 AM |
| 4/5 | Smooth chat. Just had to scroll to find the right help article first. | 39670059BOPIS order cancelled at store |  Frank Predovic | Faith Hilll | May 2, 2026, 2:12 AM |
| 5/5 | The Beauty Advisor recommended a moisturizer for my rosacea that actually works. | 88383226Missing samples in order |  Hettie Ullrich | Faith Hilll | May 2, 2026, 12:42 AM |
| 2/5 | Customer service has gone downhill. Used to love this brand. | 82206008Influencer code not working |  Golden Stoltenberg | Faith Hilll | May 1, 2026, 12:01 PM |
| 2/5 | Refund came through but was 30 dollars short and no one can explain why. | 28358725Cancel subscription / Auto-replenish |  Osvaldo Roberts | Faith Hilll | May 1, 2026, 11:58 AM |
| 10/11 | The brand range alone makes it worth it. Service makes it lifelong. | 94316774Loyalty points not posting |  Breana Shields | Faith Hilll | May 1, 2026, 6:38 AM |
| 4/5 | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 59294619Loyalty points not posting |  Lester Morar | Faith Hilll | Apr 30, 2026, 6:27 AM |
| 5/5 | Amazing service! Sara helped me find the perfect foundation match over chat. | 07674048Klarna / Afterpay split issue |  Reginald Paucek | Faith Hilll | Apr 29, 2026, 11:33 PM |
| 5/5 | Reset my password and reordered without losing my cart. Beautifully done. | 82376759Missing items in shipment |  Miss Dino Hodkiewicz | Faith Hilll | Apr 29, 2026, 7:12 AM |
| 7/11 | It works. Wouldn't go out of my way to recommend it. | 51530946Allergic reaction concern |  Janice McGlynn | Faith Hilll | Apr 28, 2026, 4:57 AM |
| 5/5 | They reshipped my order overnight after the package was lost. Top tier. | 87281058Return after 30-day window |  Marion Hermiston | Faith Hilll | Apr 27, 2026, 8:55 PM |
| 4/11 | The Insider perks feel watered down compared to two years ago. | 39922092Birthday gift not received |  Miss Nettie Muller | Faith Hilll | Apr 26, 2026, 3:31 PM |
| 5/5 | Faster shipping would make me shop here exclusively. | 23220460Cancel order request |  Timothy Jakubowski | Faith Hilll | Apr 26, 2026, 10:58 AM |
| 1/11 | Stock-outs are constant. Recommending Bloom feels risky now. | 97123033Order arrived damaged |  Caleb Cronin | Faith Hilll | Apr 26, 2026, 9:05 AM |
| 3/5 | Smaller sample sizes that aren't single-use. | 14550998Influencer code not working |  Roel Little | Faith Hilll | Apr 26, 2026, 7:20 AM |
| 2/5 | Promised a callback that never came. | 67061669Price match request |  Blaze Greenfelder | Faith Hilll | Apr 25, 2026, 8:29 AM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 63308286App crashes at checkout |  Eula Nienow | Faith Hilll | Apr 25, 2026, 3:34 AM |
| 1/5 | Treated like I was lying about the missing items. Insulting. | 57417295BOPIS order cancelled at store |  Angelo D'Amore | Faith Hilll | Apr 25, 2026, 1:44 AM |
| 4/5 | Good service. Wish I'd been told upfront that my shade was on backorder. | 26757106Cancel subscription / Auto-replenish |  Rose Ruecker | Faith Hilll | Apr 24, 2026, 1:00 PM |