External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36412791 | Item authenticity concern | Open | High | — | bopis | - | —Skipped | — | — | — | Dec 12, 2025 | - | |||
| 90825588 | Where is my order? | Solved | Normal | — | Chat | wholesaledamagedbopis | 6h | ○Sent, no reply | — | — | — | Aug 29, 2025 | - | ||
| 16690852 | Lost package follow-up | Open | Low | — | — | - | —Skipped | — | — | — | Jun 7, 2025 | - | |||
| 91093331 | App login problem | Solved | Low | — | shipping | 2d 13h | ○Sent, no reply | — | — | — | Sep 17, 2025 | - | |||
| 33952812 | App login problem | Pending | Normal | — | Chat | appvipshipping | - | —Skipped | — | — | — | Aug 22, 2025 | - | ||
| 26775906 | Loyalty points not posting | Solved | Normal | — | Chat | — | 9h | ○Sent, no reply | — | — | — | Nov 16, 2025 | - | ||
| 11236010 | Pro discount enrollment | Solved | High | — | loyalty | 11h | ●Responded | 5/5 | — | — | Nov 20, 2025 | - | |||
| 70671945 | Shipping cost question | Solved | High | — | loyaltyapp | 12h | ●Responded | 3/5 | — | — | Apr 28, 2026 | - | |||
| 74561377 | App login problem | Pending | Normal | — | damagedinfluencerreturns | - | —Skipped | — | — | — | May 4, 2026 | - | |||
| 64828098 | Return after 30-day window | Solved | High | — | shippingapp | 13h | ●Responded | 5/5 | — | — | Mar 29, 2026 | - | |||
| 44711082 | Wholesale order question | Solved | Low | — | Chat | influencerreturnsbopis | 5h | ⊘Not fired | — | — | — | Mar 13, 2026 | - | ||
| 25624749 | Missing samples in order | Solved | Normal | — | refundbopis | 20h | ○Sent, no reply | — | — | — | Sep 22, 2025 | - | |||
| 29631612 | Store experience feedback | Solved | Normal | — | wholesaleinfluencer | 6h | ⊘Not fired | — | — | — | Dec 18, 2025 | - | |||
| 67739209 | Missing items in shipment | Solved | Low | — | damagedreturns | 3h | ○Sent, no reply | — | — | — | Oct 21, 2025 | - | |||
| 65289933 | Return after 30-day window | Solved | High | — | app | 19h | ○Sent, no reply | — | — | — | May 31, 2025 | - | |||
| 43015917 | BOPIS pickup not ready | Solved | Normal | — | app | 2d 8h | ○Sent, no reply | — | — | — | Nov 27, 2025 | - | |||
| 42995366 | Cancel subscription / Auto-replenish | Solved | High | — | — | 2d 4h | ○Sent, no reply | — | — | — | Mar 29, 2026 | - | |||
| 19967200 | Insider tier issue | Solved | Normal | — | Chat | influencerbopisapp | 23h | ●Responded | 5/5 | — | — | Nov 14, 2025 | - | ||
| 40690644 | Missing samples in order | Solved | Normal | — | Phone | fragrance | 2h | ●Responded | 2/5 | — | — | May 6, 2026 | - | ||
| 02262569 | Influencer code not working | Solved | Normal | — | fragrance | 20h | ○Sent, no reply | — | — | — | Jul 14, 2025 | - | |||
| 95138131 | Return after 30-day window | Solved | Normal | — | shippingviprefund | 4h | ⊘Not fired | — | — | — | Aug 14, 2025 | - | |||
| 35198664 | Allergic reaction concern | Solved | Normal | — | — | 5h | ○Sent, no reply | — | — | — | Nov 29, 2025 | - | |||
| 27653895 | Discount code not working | Pending | Normal | — | Chat | gift-card | - | —Skipped | — | — | — | Sep 5, 2025 | - | ||
| 08242369 | Insider tier issue | Solved | Normal | — | app | 3h | ○Sent, no reply | — | — | — | Aug 6, 2025 | - | |||
| 55089486 | Lost package follow-up | Solved | Normal | — | Phone | gift-carddamaged | 5h | ○Sent, no reply | — | — | — | Jun 20, 2025 | - | ||
| 58435500 | BOPIS order cancelled at store | Solved | High | — | refundreturnsdamaged | 15h | ○Sent, no reply | — | — | — | May 29, 2025 | - | |||
| 95979447 | Return after 30-day window | Open | Normal | — | Chat | fragrance | - | —Skipped | — | — | — | Jan 15, 2026 | - | ||
| 38190949 | Lost package follow-up | Pending | Urgent | — | Chat | shade-match | - | —Skipped | — | — | — | Jan 15, 2026 | - | ||
| 61345688 | Gift card balance question | Solved | High | — | refund | 2d 9h | ●Responded | 3/5 | — | — | May 22, 2026 | - | |||
| 56244143 | Pro discount enrollment | Solved | Low | — | damaged | 6h | ○Sent, no reply | — | — | — | Jan 5, 2026 | - | |||
| 11377865 | Allergic reaction concern | Solved | Normal | — | loyaltygift-cardinfluencer | 11h | ○Sent, no reply | — | — | — | Sep 22, 2025 | - | |||
| 32869995 | Klarna / Afterpay split issue | Solved | High | — | Social | damagedbopis | 8d 17h | ⊘Not fired | — | — | — | Jul 21, 2025 | - | ||
| 81388930 | Price match request | Solved | Normal | — | gift-cardwholesaleshade-match | 5d 4h | ○Sent, no reply | — | — | — | Aug 13, 2025 | - | |||
| 25883818 | App crashes at checkout | Pending | Low | — | app | - | —Skipped | — | — | — | Jun 26, 2025 | - | |||
| 76120829 | Wrong shade sent | Solved | Normal | — | wholesalebopisvip | 11h | ○Sent, no reply | — | — | — | Jan 30, 2026 | - | |||
| 27483772 | Wrong shade sent | Solved | Low | — | bopisapp | 22h | ●Responded | 10/11 | — | — | Mar 19, 2026 | - | |||
| 55167788 | Item authenticity concern | Solved | Low | — | Chat | — | 2d | ●Responded | 4/11 | — | — | Oct 19, 2025 | - | ||
| 11810455 | Shipping cost question | Pending | Normal | — | Chat | gift-cardvipreturns | - | —Skipped | — | — | — | Jan 29, 2026 | - | ||
| 55484930 | Where is my order? | Pending | Normal | — | refund | - | —Skipped | — | — | — | Sep 22, 2025 | - | |||
| 19703515 | Price match request | Solved | Normal | Studio Eleven | — | 2d 23h | ●Responded | 7/11 | — | — | Mar 31, 2026 | - | |||
| 67966950 | Influencer code not working | Pending | Low | — | loyaltygift-card | - | —Skipped | — | — | — | Nov 17, 2025 | - | |||
| 32863191 | Return after 30-day window | Solved | High | Crown Department Stores | Chat | gift-cardwholesale | 15h | ⊘Not fired | — | — | — | Nov 4, 2025 | - | ||
| 72343170 | Lost package follow-up | Solved | Normal | — | loyalty | 2h | ○Sent, no reply | — | — | — | May 4, 2026 | - | |||
| 40366049 | Refund not received | Solved | Low | — | Chat | influencer | 1d 17h | ●Responded | 3/5 | — | — | Sep 23, 2025 | - | ||
| 61587043 | Missing items in shipment | Solved | Normal | — | refunddamaged | 9d 14h | ○Sent, no reply | — | — | — | Sep 29, 2025 | - | |||
| 60851323 | Missing samples in order | Solved | Normal | — | Phone | influencer | 6h | ○Sent, no reply | — | — | — | Oct 20, 2025 | - | ||
| 53183148 | Wrong shade sent | Solved | Normal | — | Phone | — | 4h | ⊘Not fired | — | — | — | Aug 4, 2025 | - | ||
| 17678932 | Loyalty points not posting | Solved | Normal | — | — | 3h | ○Sent, no reply | — | — | — | Dec 29, 2025 | - | |||
| 39653034 | Lost package follow-up | Solved | High | — | shipping | 14h | ○Sent, no reply | — | — | — | Oct 10, 2025 | - | |||
| 46507864 | Allergic reaction concern | Solved | Low | — | Chat | shade-match | 7h | ○Sent, no reply | — | — | — | May 24, 2025 | - |