Mr. Cade Senger
Returns Specialist·Senior·webster.lubowitz39@hotmail.com
Rating distribution
5
184
4
126
3
50
2
38
1
43
QA performance
Total evals
4
All-time, excludes invalidated
Avg QA score (30d)
75.0
-4.0vs. prior 30 days
Avg CSAT (30d)
4.08 / 5
+0.19 starsvs. prior 30 days
AI-acceptance rate
100.0%
0 of 20 overridden
Showing 1 - 50 of 50
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 9/11 | The brand range alone makes it worth it. Service makes it lifelong. | 04359861Refund not received |  Ms. Dagmar Cremin | Mr. Cade Senger | May 23, 2026, 9:20 AM |
| 9/11 | Love everything about it. The Insider program is genuinely valuable. | 19678958Item authenticity concern |  Aurelie Wilderman III | Mr. Cade Senger | May 22, 2026, 3:01 PM |
| 4/5 | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 13350083Wrong shade sent |  Orin Beier II | Mr. Cade Senger | May 20, 2026, 4:41 PM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 53145651App crashes at checkout |  Mrs. Penny Muller-Howell | Mr. Cade Senger | May 20, 2026, 11:28 AM |
| 3/5 | Got my points back but the agent forgot to ship the replacement. | 26760305Influencer code not working |  Janice McGlynn | Mr. Cade Senger | May 19, 2026, 2:05 PM |
| 5/5 | Bring back the old loyalty point structure. | 31186968App crashes at checkout |  Katherine Conn | Mr. Cade Senger | May 18, 2026, 12:30 PM |
| 10/11 | The brand range alone makes it worth it. Service makes it lifelong. | 77560399Wholesale order question |  Mrs. Easter Jakubowski Jr. | Mr. Cade Senger | May 18, 2026, 11:07 AM |
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 97137120Cancel subscription / Auto-replenish |  Dessie Lubowitz | Mr. Cade Senger | May 17, 2026, 4:26 PM |
| 4/11 | The app is slow and buggy now. Lost trust in the brand. | 18630117Price match request |  Frederick Kling | Mr. Cade Senger | May 16, 2026, 4:23 PM |
| 5/5 | Onboarding hit all the right notes. Made me actually want to engage with the brand. | 40903542Store experience feedback |  Ola Kovacek | Mr. Cade Senger | May 16, 2026, 2:06 PM |
| 3/5 | It worked out. Wish I hadn't had to explain my return policy back to them. | 91987236Address change after shipping |  Carl Murphy | Mr. Cade Senger | May 16, 2026, 10:50 AM |
| 4/5 | Got my refund eventually. Communication could have been a touch clearer. | 70816683BOPIS pickup not ready | Katherine Conn | Mr. Cade Senger | May 16, 2026, 3:01 AM |
| 5/5 | Lightning fast response, fixed my Insider points balance in one message. | 78086754Lost package follow-up |  Tavares Senger | Mr. Cade Senger | May 15, 2026, 8:30 PM |
| 5/5 | Loved the personalized note in my order. Small touch, big impact. | 16345285Where is my order? |  Martine O'Keefe | Mr. Cade Senger | May 15, 2026, 7:42 PM |
| 2/5 | Agent didn't actually solve the issue, just told me to wait. | 89178423Missing items in shipment |  Mr. Raul Doyle | Mr. Cade Senger | May 14, 2026, 3:03 PM |
| 4/5 | Resolved the issue. Wish the agent had offered a discount on the next order given the hassle. | 99490467Gift card balance question |  Mr. Willard Moen | Mr. Cade Senger | May 14, 2026, 4:22 AM |
| 3/5 | Got there. Took a full week which was longer than I'd expect for a missing item. | 83649008Loyalty points not posting |  Anthony Streich | Mr. Cade Senger | May 12, 2026, 8:29 AM |
| 5/5 | First app open and I already feel like a VIP. Lovely. | 97433320Pro discount enrollment |  Lucio Gorczany | Mr. Cade Senger | May 10, 2026, 12:10 AM |
| 4/5 | Improve the in-store digital experience. | 05530608App crashes at checkout |  Ellen Schuppe | Mr. Cade Senger | May 9, 2026, 12:16 PM |
| 5/5 | Onboarding hit all the right notes. Made me actually want to engage with the brand. | 75689475Cancel order request |  Rolando Haag | Mr. Cade Senger | May 9, 2026, 10:18 AM |
| 10/11 | The Elite tier perks are worth every dollar of lifetime spend. | 63999744Cancel order request |  Miss Jeannette Jenkins | Mr. Cade Senger | May 8, 2026, 3:09 PM |
| 7/11 | It works. Wouldn't go out of my way to recommend it. | 75180090Cancel subscription / Auto-replenish |  Ron Sawayn | Mr. Cade Senger | May 6, 2026, 4:19 AM |
| 5/5 | Bring back the old loyalty point structure. | 02237579Address change after shipping |  Larissa Schumm | Mr. Cade Senger | May 3, 2026, 7:59 AM |
| 3/5 | It worked out. Wish I hadn't had to explain my return policy back to them. | 14927344Address change after shipping |  Elsie Bernier | Mr. Cade Senger | May 2, 2026, 6:42 AM |
| 1/11 | Quality of CS team has dropped. Used to be great. | 36658696BOPIS pickup not ready |  Larue Kuhic | Mr. Cade Senger | May 1, 2026, 7:58 PM |
| 7/11 | I shop here for some categories, not others. | 32518617Refund not received |  Ramon Feeney | Mr. Cade Senger | May 1, 2026, 4:04 AM |
| 1/5 | Faster customer service response times. | 66739881Order arrived damaged |  Danielle Kshlerin | Mr. Cade Senger | May 1, 2026, 2:15 AM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 31112615Question about product ingredients |  Phillip Hauck Jr. | Mr. Cade Senger | Apr 29, 2026, 10:05 AM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 88916574Where is my order? |  Ashlynn Zulauf | Mr. Cade Senger | Apr 29, 2026, 5:15 AM |
| 3/5 | Decent enough. Wish there was a guided tour of the app. | 58301502Birthday gift not received |  Kathryn Russel IV | Mr. Cade Senger | Apr 28, 2026, 7:51 AM |
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 40990764Missing samples in order |  Devonte Nolan Sr. | Mr. Cade Senger | Apr 27, 2026, 8:18 PM |
| 2/5 | Took three tries to get signed up. Confusing flow. | 27463928Refund not received |  Olga Hegmann | Mr. Cade Senger | Apr 27, 2026, 12:18 AM |
| 4/5 | Pretty smooth. One step required a follow-up email. | 02380861Lost package follow-up |  Sonya Deckow | Mr. Cade Senger | Apr 26, 2026, 12:50 PM |
| 4/5 | Quick resolution, only had to enter the order number twice. | 21757544Gift card balance question |  Franklin Heller | Mr. Cade Senger | Apr 25, 2026, 12:25 AM |
| 10/11 | Already referred three friends. They all love it too. | 35143173Discount code not working |  Mr. Idella Schoen | Mr. Cade Senger | Apr 24, 2026, 7:30 PM |
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 87047372Insider tier issue |  Timothy Corkery | Mr. Cade Senger | Apr 23, 2026, 12:04 PM |
| 5/5 | Resolved my issue and even taught me how to use the new app features. Excellent. | 64405977Item authenticity concern |  Derrick Hodkiewicz | Mr. Cade Senger | Apr 22, 2026, 9:02 PM |
| 7/11 | I like it but I also shop other places. | 43919273Wholesale order question |  Alyssa Christiansen | Mr. Cade Senger | Apr 21, 2026, 4:44 AM |
| 4/5 | Got my issue handled. Slightly long wait but the agent more than made up for it. | 46050224Foundation match help |  Dr. Darien Ondricka | Mr. Cade Senger | Apr 21, 2026, 12:21 AM |
| 5/5 | Sara helped me build a gift bundle for my mom's birthday. So sweet. | 87750553Klarna / Afterpay split issue |  Van Heaney | Mr. Cade Senger | Apr 20, 2026, 2:08 PM |
| 2/5 | Took five emails and three chats to get my points credited. | 93780140BOPIS pickup not ready |  Mr. Tom Barton | Mr. Cade Senger | Apr 20, 2026, 11:49 AM |
| 10/11 | Love everything about it. The Insider program is genuinely valuable. | 52214739Wrong shade sent |  Robyn Price | Mr. Cade Senger | Apr 20, 2026, 12:03 AM |
| 4/5 | Pretty easy overall. One extra screen on the return flow than expected. | 16865534Klarna / Afterpay split issue |  Sabrina Klocko | Mr. Cade Senger | Apr 19, 2026, 9:54 AM |
| 1/11 | Quality of CS team has dropped. Used to be great. | 48289121Missing samples in order |  Kristopher Rogahn | Mr. Cade Senger | Apr 18, 2026, 11:29 AM |
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 14214921Address change after shipping |  Aric Johnston | Mr. Cade Senger | Apr 18, 2026, 8:43 AM |
| 4/5 | Liked it overall. The first push notification came too soon after signup. | 15972814Restock alert for backorder |  Tyrel Stamm | Mr. Cade Senger | Apr 18, 2026, 8:29 AM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 95845245Wrong shade sent |  Tim Reynolds | Mr. Cade Senger | Apr 17, 2026, 12:24 AM |
| 5/5 | Couldn't have been more helpful. Got an Elite member upgrade after one chat. | 37230570Store experience feedback |  Lauren Bergnaum | Mr. Cade Senger | Apr 16, 2026, 6:58 PM |
| 7/11 | Generally good. A few things could be better but no complaints. | 45361631Address change after shipping |  Gene Jones | Mr. Cade Senger | Apr 16, 2026, 6:32 PM |
| 4/5 | More transparent product authenticity guarantees. | 70068437App crashes at checkout |  Clair Buckridge | Mr. Cade Senger | Apr 16, 2026, 3:29 PM |