Mr. Cade Senger
Returns Specialist·Senior·webster.lubowitz39@hotmail.com
Rating distribution
5
184
4
126
3
50
2
38
1
43
QA performance
Total evals
4
All-time, excludes invalidated
Avg QA score (30d)
75.0
-4.0vs. prior 30 days
Avg CSAT (30d)
4.08 / 5
+0.19 starsvs. prior 30 days
AI-acceptance rate
100.0%
0 of 20 overridden
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 68613660 | Pro discount enrollment | Solved | Normal |  Frank Predovic | — | Mr. Cade Senger | Chat | shade-matchappdamaged | 2h | ○Sent, no reply | — | — | — | May 23, 2026 | - |
| 46141731 | BOPIS pickup not ready | Solved | Normal |  Ross Heathcote | — | Mr. Cade Senger | loyalty | 5h | ○Sent, no reply | — | — | — | May 23, 2026 | - | |
| 59740036 | Cancel order request | Solved | Normal |  Marvin Collier | — | Mr. Cade Senger | — | 17h | ○Sent, no reply | — | — | — | May 23, 2026 | - | |
| 60296706 | Address change after shipping | Open | Normal |  Lesley Rowe Sr. | — | Mr. Cade Senger | returnsdamagedshipping | - | —Skipped | — | — | — | May 23, 2026 | - | |
| 51132274 | Missing items in shipment | Solved | Normal |  Ludwig Ratke | — | Mr. Cade Senger | Social | appshippingshade-match | 1d 2h | ⊘Not fired | — | — | — | May 22, 2026 | - |
| 27009929 | Lost package follow-up | Solved | Normal |  Mohamed O'Keefe | — | Mr. Cade Senger | shade-match | 7d 8h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |
| 13169525 | App crashes at checkout | Closed | High |  Frederick Reynolds | — | Mr. Cade Senger | fragranceshade-matchdamaged | 1h | ⊘Not fired | — | — | — | May 22, 2026 | May 25, 2026 | |
| 19678958 | Item authenticity concern | Closed | Low |  Aurelie Wilderman III | — | Mr. Cade Senger | influencerfragrance | 10h | ●Responded | 9/11 | — | — | May 21, 2026 | May 24, 2026 | |
| 07552073 | Wrong shade sent | Solved | High |  Ms. Sally Pfeffer | — | Mr. Cade Senger | bopis | 2d 5h | ○Sent, no reply | — | — | — | May 21, 2026 | - | |
| 85728469 | BOPIS pickup not ready | Open | Normal |  Julia Bosco | — | Mr. Cade Senger | Social | influencershippingfragrance | - | —Skipped | — | — | — | May 21, 2026 | - |
| 83500947 | Foundation match help | Open | Low |  Graham Abernathy | — | Mr. Cade Senger | refund | - | —Skipped | — | — | — | May 20, 2026 | - | |
| 23488833 | Loyalty points not posting | Closed | Urgent |  Betty Cummerata | — | Mr. Cade Senger | Chat | — | 5h | ○Sent, no reply | — | — | — | May 20, 2026 | May 26, 2026 |
| 92958718 | Foundation match help | Closed | Normal |  Everette Bosco | — | Mr. Cade Senger | damagedapp | 6h | ○Sent, no reply | — | — | — | May 20, 2026 | May 27, 2026 | |
| 41668691 | Cancel subscription / Auto-replenish | Closed | Normal |  Henrietta Gleason | — | Mr. Cade Senger | vipsamples | 1d 5h | ○Sent, no reply | — | — | — | May 20, 2026 | May 25, 2026 | |
| 04359861 | Refund not received | Closed | Low |  Ms. Dagmar Cremin | — | Mr. Cade Senger | refund | 1d 5h | ●Responded | 9/11 | — | — | May 20, 2026 | May 27, 2026 | |
| 58836837 | Foundation match help | Solved | Normal |  Jonatan Hammes-Toy | — | Mr. Cade Senger | shade-match | 10h | ⊘Not fired | — | — | — | May 19, 2026 | - | |
| 13350083 | Wrong shade sent | Solved | Low |  Orin Beier II | — | Mr. Cade Senger | damagedvipbopis | 3h | ●Responded | 4/5 | — | — | May 18, 2026 | - | |
| 58897663 | Missing items in shipment | Closed | Low |  Charlotte Abernathy III | — | Mr. Cade Senger | sampleswholesale | 7d 17h | ○Sent, no reply | — | — | — | May 18, 2026 | May 29, 2026 | |
| 33337854 | Store experience feedback | Pending | Low |  Alexandria Bailey | — | Mr. Cade Senger | Chat | — | - | —Skipped | — | — | — | May 18, 2026 | - |
| 11664363 | Discount code not working | Solved | Low |  Louis Herman | — | Mr. Cade Senger | shade-matchdamaged | 6h | ⊘Not fired | — | — | — | May 18, 2026 | - | |
| 53145651 | App crashes at checkout | Closed | Urgent |  Mrs. Penny Muller-Howell | — | Mr. Cade Senger | Chat | — | 16h | ●Responded | 5/5 | — | — | May 18, 2026 | May 26, 2026 |
| 26760305 | Influencer code not working | Solved | Low |  Janice McGlynn | — | Mr. Cade Senger | loyalty | 1h | ●Responded | 3/5 | — | — | May 17, 2026 | - | |
| 38433447 | Store experience feedback | Closed | High |  Ms. Jeannette Heaney | — | Mr. Cade Senger | vip | 1h | ○Sent, no reply | — | — | — | May 17, 2026 | May 22, 2026 | |
| 97137120 | Cancel subscription / Auto-replenish | Closed | Normal |  Dessie Lubowitz | — | Mr. Cade Senger | bopis | 2h | ●Responded | 5/5 | — | — | May 17, 2026 | May 21, 2026 | |
| 10615002 | App crashes at checkout | Closed | Normal |  Jake Connelly | — | Mr. Cade Senger | Chat | bopisinfluencer | 14h | ○Sent, no reply | — | — | — | May 16, 2026 | May 24, 2026 |
| 28188111 | Missing items in shipment | Solved | Normal |  Ashley O'Keefe | — | Mr. Cade Senger | Chat | — | 21h | ○Sent, no reply | — | — | — | May 16, 2026 | - |
| 70355024 | Missing items in shipment | Closed | Normal |  Daniel Kerluke | — | Mr. Cade Senger | samples | 1d 5h | ○Sent, no reply | — | — | — | May 16, 2026 | May 19, 2026 | |
| 19955198 | Where is my order? | Closed | Normal |  Kelly Reinger | — | Mr. Cade Senger | loyaltywholesaleapp | 11h | ○Sent, no reply | — | — | — | May 16, 2026 | May 18, 2026 | |
| 31186968 | App crashes at checkout | Solved | Normal |  Katherine Conn | — | Mr. Cade Senger | damagedsamples | 2h | ●Responded | 5/5 | — | — | May 16, 2026 | - | |
| 44731614 | Shipping cost question | Pending | Normal |  Alan Weissnat | — | Mr. Cade Senger | bopisfragranceinfluencer | - | —Skipped | — | — | — | May 16, 2026 | - | |
| 42257024 | Klarna / Afterpay split issue | Open | High |  Kay Schoen | — | Mr. Cade Senger | vipfragrance | - | —Skipped | — | — | — | May 15, 2026 | - | |
| 25193059 | Klarna / Afterpay split issue | Closed | Normal |  Evan Brown | — | Mr. Cade Senger | Phone | — | 6h | ○Sent, no reply | — | — | — | May 15, 2026 | May 16, 2026 |
| 78086754 | Lost package follow-up | Closed | Normal |  Tavares Senger | — | Mr. Cade Senger | returns | 4h | ●Responded | 5/5 | — | — | May 15, 2026 | May 20, 2026 | |
| 36681699 | Missing samples in order | Solved | Normal |  Mack Osinski | — | Mr. Cade Senger | Chat | samples | 4h | ○Sent, no reply | — | — | — | May 15, 2026 | - |
| 91987236 | Address change after shipping | Solved | Urgent |  Carl Murphy | — | Mr. Cade Senger | bopis | 6h | ●Responded | 3/5 | — | — | May 15, 2026 | - | |
| 16345285 | Where is my order? | Closed | Normal |  Martine O'Keefe | — | Mr. Cade Senger | vipfragrancesamples | 3h | ●Responded | 5/5 | — | — | May 15, 2026 | May 22, 2026 | |
| 39402926 | Shipping cost question | Pending | Normal |  Merle Hickle | — | Mr. Cade Senger | Chat | influencerfragrance | - | —Skipped | — | — | — | May 15, 2026 | - |
| 77560399 | Wholesale order question | Solved | Normal |  Mrs. Easter Jakubowski Jr. | — | Mr. Cade Senger | vipgift-cardbopis | 21h | ●Responded | 10/11 | — | — | May 15, 2026 | - | |
| 01717522 | Item authenticity concern | Closed | Low |  Ola Kovacek | — | Mr. Cade Senger | Chat | conversation-mockupfragrance | 6h | ○Sent, no reply | — | 75 | May 14, 2026 | May 19, 2026 | |
| 18630117 | Price match request | Closed | Low |  Frederick Kling | — | Mr. Cade Senger | Chat | wholesalebopisapp | 17h | ●Responded | 4/11 | — | — | May 14, 2026 | May 17, 2026 |
| 16403473 | Return after 30-day window | Pending | Low |  Verona O'Connell | — | Mr. Cade Senger | shippingreturnsapp | - | —Skipped | — | — | — | May 14, 2026 | - | |
| 30383013 | Where is my order? | Solved | Normal |  Ethelyn Marquardt | — | Mr. Cade Senger | Chat | returnsfragrance | 1h | ○Sent, no reply | — | — | — | May 14, 2026 | - |
| 67301237 | Address change after shipping | Solved | Normal |  Zella Moen | — | Mr. Cade Senger | gift-card | 5h | ○Sent, no reply | — | — | — | May 14, 2026 | - | |
| 40903542 | Store experience feedback | Closed | High | Ola Kovacek | — | Mr. Cade Senger | Chat | — | 15h | ●Responded | 5/5 | — | — | May 14, 2026 | May 16, 2026 |
| 56396840 | Cancel order request | Solved | Low |  Natalie Stehr | — | Mr. Cade Senger | Phone | fragrancedamaged | 4h | ○Sent, no reply | — | — | — | May 14, 2026 | - |
| 62359712 | Pro discount enrollment | Solved | Normal |  Isadore Stoltenberg | — | Mr. Cade Senger | Chat | bopis | 15h | ○Sent, no reply | — | — | — | May 14, 2026 | - |
| 70816683 | BOPIS pickup not ready | Solved | Normal | Katherine Conn | — | Mr. Cade Senger | returnsshippingdamaged | 22h | ●Responded | 4/5 | — | — | May 14, 2026 | - | |
| 73740260 | Wholesale order question | Pending | Normal |  Lura Yost V | — | Mr. Cade Senger | Chat | — | - | —Skipped | — | — | — | May 13, 2026 | - |
| 06373243 | Allergic reaction concern | Solved | High |  Jacqueline Ferry | — | Mr. Cade Senger | shippingsamples | 2d 5h | ○Sent, no reply | — | — | — | May 13, 2026 | - | |
| 93214435 | Store experience feedback | Closed | High |  Lester Morar | — | Mr. Cade Senger | — | 10h | ○Sent, no reply | — | — | — | May 13, 2026 | May 21, 2026 |