Miss Amber Hintz Sr.
Customer Care Lead·Front line·marge73@yahoo.com
Rating distribution
5
82
4
185
3
87
2
52
1
61
QA performance
Total evals
2
All-time, excludes invalidated
Avg QA score (30d)
—
Avg CSAT (30d)
3.78 / 5
+0.51 starsvs. prior 30 days
AI-acceptance rate
100.0%
0 of 10 overridden
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36543361 | Question about product ingredients | Solved | High |  Ms. Ella Kozey Sr. | — | Miss Amber Hintz Sr. | Social | samplesvip | 12h | ⊘Not fired | — | — | — | May 23, 2026 | - |
| 12499013 | Return after 30-day window | Solved | High |  Marques Turner | — | Miss Amber Hintz Sr. | — | 2h | ●Responded | 5/5 | — | — | May 23, 2026 | - | |
| 63028200 | Cancel order request | Open | Normal |  Anna Schmitt | — | Miss Amber Hintz Sr. | Chat | influencer | - | —Skipped | — | — | — | May 22, 2026 | - |
| 19324719 | Return after 30-day window | Solved | Low |  Mr. Dexter Walker-Koch | — | Miss Amber Hintz Sr. | samples | 5h | ●Responded | 4/5 | — | — | May 22, 2026 | - | |
| 58621321 | Shipping cost question | Closed | Normal |  Martine O'Keefe | — | Miss Amber Hintz Sr. | returnswholesalebopis | 5h | ○Sent, no reply | — | — | — | May 22, 2026 | May 29, 2026 | |
| 30531336 | Missing items in shipment | Closed | Normal |  Krista Franecki | — | Miss Amber Hintz Sr. | shade-match | 5h | ○Sent, no reply | — | — | — | May 22, 2026 | May 29, 2026 | |
| 26250779 | Question about product ingredients | Solved | Normal |  Gerard Ledner DVM | — | Miss Amber Hintz Sr. | — | 5h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |
| 71304174 | Wrong shade sent | Open | High |  Ottilie Skiles | — | Miss Amber Hintz Sr. | — | - | —Skipped | — | — | — | May 22, 2026 | - | |
| 50923013 | Shipping cost question | Solved | Normal |  Rosendo Shanahan | — | Miss Amber Hintz Sr. | — | 1h | ●Responded | 5/5 | — | — | May 22, 2026 | - | |
| 42524856 | Pro discount enrollment | Solved | Normal |  Tricia Kunde IV | — | Miss Amber Hintz Sr. | shipping | 3h | ●Responded | 5/5 | — | — | May 22, 2026 | - | |
| 30148222 | Allergic reaction concern | Closed | Normal |  Josue Huel | — | Miss Amber Hintz Sr. | — | 1d 17h | ○Sent, no reply | — | — | — | May 22, 2026 | May 31, 2026 | |
| 10355491 | Address change after shipping | Solved | Normal |  Juvenal Ward | — | Miss Amber Hintz Sr. | Chat | loyaltyvip | 1h | ●Responded | 4/5 | — | — | May 21, 2026 | - |
| 16248834 | App login problem | Solved | Normal |  Moshe Bode MD | — | Miss Amber Hintz Sr. | wholesalebopisreturns | 3h | ○Sent, no reply | — | — | — | May 21, 2026 | - | |
| 96764662 | Restock alert for backorder | Closed | Urgent |  Mrs. Monica Daugherty | — | Miss Amber Hintz Sr. | damagedshipping | 3h | ○Sent, no reply | — | — | — | May 21, 2026 | May 26, 2026 | |
| 93190743 | Address change after shipping | Solved | Urgent |  Cecelia Hilll | — | Miss Amber Hintz Sr. | wholesalefragrancereturns | 6h | ⊘Not fired | — | — | — | May 21, 2026 | - | |
| 11475469 | Foundation match help | Closed | Normal |  Felicia Reinger | Silver Lake Studios | Miss Amber Hintz Sr. | Social | loyaltyshippingsamples | 22h | ⊘Not fired | — | — | — | May 20, 2026 | May 26, 2026 |
| 16995476 | Return after 30-day window | Solved | Normal |  Nathaniel Lynch | — | Miss Amber Hintz Sr. | gift-cardinfluencerreturns | 2h | ●Responded | 4/5 | — | — | May 20, 2026 | - | |
| 06387535 | Cancel order request | Pending | Low |  Oliver Dibbert | — | Miss Amber Hintz Sr. | Social | — | - | —Skipped | — | — | — | May 20, 2026 | - |
| 66429808 | Item authenticity concern | Solved | Normal |  Juanita Weissnat | — | Miss Amber Hintz Sr. | Chat | vipbopis | 1d 11h | ○Sent, no reply | — | — | — | May 20, 2026 | - |
| 78530477 | Gift card balance question | Closed | Normal |  Doyle Little | — | Miss Amber Hintz Sr. | samplesrefundwholesale | 1h | ○Sent, no reply | — | — | — | May 20, 2026 | May 24, 2026 | |
| 44051029 | Cancel subscription / Auto-replenish | Solved | Normal |  Eloy Dicki | — | Miss Amber Hintz Sr. | samplesfragrance | 1h | ○Sent, no reply | — | — | — | May 20, 2026 | - | |
| 60593012 | Price match request | Solved | Normal |  Sean Farrell Sr. | — | Miss Amber Hintz Sr. | — | 2h | ○Sent, no reply | — | — | — | May 20, 2026 | - | |
| 30016227 | Store experience feedback | Closed | Normal |  Owen Carter | — | Miss Amber Hintz Sr. | refundloyalty | 4h | ●Responded | 3/5 | — | — | May 20, 2026 | May 24, 2026 | |
| 81589682 | Insider tier issue | Solved | Low |  Aric Ratke | — | Miss Amber Hintz Sr. | influencershippingshade-match | 1h | ○Sent, no reply | — | — | — | May 20, 2026 | - | |
| 58845652 | Cancel order request | Closed | High |  Miss Jeannette Jenkins | — | Miss Amber Hintz Sr. | Chat | influencerbopissamples | 3h | ●Responded | 5/5 | — | — | May 19, 2026 | May 23, 2026 |
| 06325420 | Lost package follow-up | Solved | Normal |  Rodolfo Weber | — | Miss Amber Hintz Sr. | refund | 6h | ⊘Not fired | — | — | — | May 19, 2026 | - | |
| 14762446 | Return after 30-day window | Solved | High |  Tasha Cartwright II | — | Miss Amber Hintz Sr. | Chat | vip | 2d 7h | ●Responded | 3/5 | — | — | May 19, 2026 | - |
| 08295126 | Klarna / Afterpay split issue | Solved | Normal |  Mr. Damon Friesen | — | Miss Amber Hintz Sr. | Chat | shade-matchfragrance | 19h | ○Sent, no reply | — | — | — | May 19, 2026 | - |
| 49514176 | App login problem | Solved | Urgent |  Brando Reilly | — | Miss Amber Hintz Sr. | Chat | appsamplesbopis | 4h | ○Sent, no reply | — | — | — | May 19, 2026 | - |
| 83644396 | Influencer code not working | Open | Normal |  Clark Gulgowski-Altenwerth | — | Miss Amber Hintz Sr. | returnsgift-cardloyalty | - | —Skipped | — | — | — | May 19, 2026 | - | |
| 42311626 | Allergic reaction concern | Solved | High |  Nathaniel Pagac | — | Miss Amber Hintz Sr. | Chat | samplesgift-card | 2h | ●Responded | 7/11 | — | — | May 19, 2026 | - |
| 25577847 | Question about product ingredients | Closed | Normal |  Lela Conn | — | Miss Amber Hintz Sr. | — | 17h | ⊘Not fired | — | — | — | May 18, 2026 | May 24, 2026 | |
| 09105906 | Influencer code not working | Solved | Normal |  Tammy Streich-Hegmann | — | Miss Amber Hintz Sr. | — | 3h | ●Responded | 9/11 | — | — | May 18, 2026 | - | |
| 08398557 | Address change after shipping | Solved | Normal |  Walker Schulist | — | Miss Amber Hintz Sr. | Chat | bopisshipping | 5h | ○Sent, no reply | — | — | — | May 18, 2026 | - |
| 03782705 | Missing samples in order | Open | Low |  Mandy Nader | — | Miss Amber Hintz Sr. | Phone | gift-card | - | —Skipped | — | — | — | May 18, 2026 | - |
| 33556177 | Question about product ingredients | Closed | Normal |  Andrew Dare | — | Miss Amber Hintz Sr. | Chat | influencervipdamaged | 2h | ○Sent, no reply | — | — | — | May 17, 2026 | May 19, 2026 |
| 38860891 | Insider tier issue | Closed | High |  Ms. Julie Predovic | — | Miss Amber Hintz Sr. | Chat | fragrance | 2d | ○Sent, no reply | — | — | — | May 15, 2026 | May 22, 2026 |
| 63615993 | Missing items in shipment | Open | High |  Cortney Lakin | — | Miss Amber Hintz Sr. | returnsbopis | - | —Skipped | — | — | — | May 15, 2026 | - | |
| 13685556 | Order arrived damaged | Closed | Normal |  Florida Homenick | — | Miss Amber Hintz Sr. | Phone | app | 2h | ○Sent, no reply | — | — | — | May 15, 2026 | May 19, 2026 |
| 04691049 | Discount code not working | Closed | Low |  Roger Deckow | — | Miss Amber Hintz Sr. | Chat | apployalty | 12h | ⊘Not fired | — | — | — | May 15, 2026 | May 21, 2026 |
| 05707400 | Missing samples in order | Pending | Urgent | Lela Conn | — | Miss Amber Hintz Sr. | Social | — | - | —Skipped | — | — | — | May 15, 2026 | - |
| 00114376 | Birthday gift not received | Closed | Normal |  Aric Johnston | — | Miss Amber Hintz Sr. | Chat | — | 2d 18h | ○Sent, no reply | — | — | — | May 15, 2026 | May 25, 2026 |
| 95881435 | Return after 30-day window | Solved | Normal |  Janice McGlynn | — | Miss Amber Hintz Sr. | — | 2d 18h | ⊘Not fired | — | — | — | May 14, 2026 | - | |
| 43394788 | BOPIS order cancelled at store | Open | Normal |  Alexie Hansen | — | Miss Amber Hintz Sr. | Chat | — | - | —Skipped | — | — | — | May 14, 2026 | - |
| 04665783 | Missing items in shipment | Solved | Low |  Dr. Liam Waelchi | — | Miss Amber Hintz Sr. | — | 6h | ○Sent, no reply | — | — | — | May 14, 2026 | - | |
| 68530457 | Lost package follow-up | Closed | Normal |  Vernice Macejkovic | — | Miss Amber Hintz Sr. | Chat | returnsrefundinfluencer | 3h | ⊘Not fired | — | — | — | May 14, 2026 | May 16, 2026 |
| 27186088 | Restock alert for backorder | Solved | Normal |  Chyna Langworth | — | Miss Amber Hintz Sr. | Chat | loyalty | 1d 18h | ⊘Not fired | — | — | — | May 14, 2026 | - |
| 69340563 | Price match request | Solved | Normal |  Miss Dino Hodkiewicz | — | Miss Amber Hintz Sr. | Chat | returnsshippinginfluencer | 14h | ○Sent, no reply | — | — | — | May 14, 2026 | - |
| 66444918 | Insider tier issue | Solved | Normal |  Darrel Bayer | — | Miss Amber Hintz Sr. | Social | — | 19h | ⊘Not fired | — | — | — | May 14, 2026 | - |
| 18958651 | Order arrived damaged | Solved | High |  Kay Berge | — | Miss Amber Hintz Sr. | wholesalerefund | 9h | ○Sent, no reply | — | — | — | May 14, 2026 | - |