Vilma Gusikowski
Senior Beauty Advisor·Specialist·brenna_howe17@hotmail.com
Rating distribution
5
200
4
114
3
57
2
36
1
37
QA performance
Total evals
3
All-time, excludes invalidated
Avg QA score (30d)
—
Avg CSAT (30d)
4.33 / 5
+0.33 starsvs. prior 30 days
AI-acceptance rate
100.0%
0 of 15 overridden
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 80591988 | Klarna / Afterpay split issue | Solved | Normal |  Marshall Roberts | Atlas Hospitality | Vilma Gusikowski | Phone | — | 5h | ○Sent, no reply | — | — | — | May 23, 2026 | - |
| 54360881 | Cancel order request | Solved | Normal |  Darrell Weber | — | Vilma Gusikowski | wholesale | 7h | ○Sent, no reply | — | — | — | May 23, 2026 | - | |
| 24768147 | Missing items in shipment | Solved | Normal |  Mrs. Sylvia Kshlerin Sr. | — | Vilma Gusikowski | vipappwholesale | 6h | ●Responded | 2/5 | — | — | May 23, 2026 | - | |
| 73132331 | Address change after shipping | Solved | Normal |  Geneva Franey | — | Vilma Gusikowski | Chat | — | 1d 19h | ○Sent, no reply | — | — | — | May 22, 2026 | - |
| 26697502 | Order arrived damaged | Pending | Normal |  Salvador Simonis | — | Vilma Gusikowski | fragrancebopis | - | —Skipped | — | — | — | May 22, 2026 | - | |
| 43840226 | Address change after shipping | Solved | Normal |  Darla Torp-McClure PhD | — | Vilma Gusikowski | appbopisloyalty | 5d 12h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |
| 74040514 | Gift card balance question | Pending | Normal |  Chelsey Bednar-Goodwin | — | Vilma Gusikowski | — | - | —Skipped | — | — | — | May 22, 2026 | - | |
| 61666093 | Order arrived damaged | Open | Normal |  Marie Kshlerin | — | Vilma Gusikowski | fragrancereturns | - | —Skipped | — | — | — | May 22, 2026 | - | |
| 61483145 | Klarna / Afterpay split issue | Open | Normal |  Reyes Orn | — | Vilma Gusikowski | — | - | —Skipped | — | — | — | May 21, 2026 | - | |
| 50625056 | Cancel subscription / Auto-replenish | Closed | Low |  Dylan Bednar | Highland Apothecary Co | Vilma Gusikowski | — | 6h | ○Sent, no reply | — | — | — | May 21, 2026 | May 24, 2026 | |
| 11938786 | Question about product ingredients | Open | Low |  Francesca Deckow DVM | — | Vilma Gusikowski | Chat | gift-cardsamples | - | —Skipped | — | — | — | May 21, 2026 | - |
| 92899980 | Missing items in shipment | Solved | Normal |  Akeem Bernier | — | Vilma Gusikowski | shippingwholesalefragrance | 23h | ○Sent, no reply | — | — | — | May 21, 2026 | - | |
| 76994379 | Loyalty points not posting | Solved | Normal |  Todd Streich | — | Vilma Gusikowski | Chat | refundfragranceshade-match | 1h | ○Sent, no reply | — | — | — | May 21, 2026 | - |
| 17006150 | Insider tier issue | Closed | Normal |  Willard Ritchie | Marquee Events | Vilma Gusikowski | app | 21h | ○Sent, no reply | — | — | — | May 20, 2026 | May 24, 2026 | |
| 43609790 | Birthday gift not received | Closed | Normal |  Jim Swaniawski | — | Vilma Gusikowski | shippingloyaltydamaged | 1h | ○Sent, no reply | — | — | — | May 20, 2026 | May 24, 2026 | |
| 72147440 | Return after 30-day window | Solved | Low |  Miss Millie Grimes | — | Vilma Gusikowski | loyaltyrefund | 3h | ○Sent, no reply | — | — | — | May 20, 2026 | - | |
| 25131359 | Address change after shipping | Solved | Normal |  Mildred Wunsch | — | Vilma Gusikowski | viprefund | 5h | ○Sent, no reply | — | — | — | May 20, 2026 | - | |
| 77622205 | Item authenticity concern | Solved | Low |  Marquise Harvey | — | Vilma Gusikowski | bopissamplesvip | 11h | ○Sent, no reply | — | — | — | May 20, 2026 | - | |
| 19451397 | Where is my order? | Pending | Low |  Patti Monahan | Verde Concierge | Vilma Gusikowski | Chat | refund | - | —Skipped | — | — | — | May 19, 2026 | - |
| 27146314 | Where is my order? | Open | High |  Ottilie Stroman | — | Vilma Gusikowski | Phone | — | - | —Skipped | — | — | — | May 19, 2026 | - |
| 91398219 | Cancel order request | Solved | Normal |  Patty Balistreri | — | Vilma Gusikowski | Chat | refund | 7h | ●Responded | 5/5 | — | — | May 19, 2026 | - |
| 54428200 | Insider tier issue | Solved | Normal |  Florida Hammes | — | Vilma Gusikowski | Chat | loyaltyvip | 11h | ○Sent, no reply | — | — | — | May 19, 2026 | - |
| 13656033 | Discount code not working | Solved | High |  Ernesto Keeling | — | Vilma Gusikowski | influencer | 22h | ○Sent, no reply | — | — | — | May 19, 2026 | - | |
| 98914064 | Loyalty points not posting | Solved | Urgent |  Ms. Deshaun McCullough MD | — | Vilma Gusikowski | shade-match | 2d 14h | ○Sent, no reply | — | — | — | May 18, 2026 | - | |
| 86106439 | Influencer code not working | Closed | Normal |  Mr. Estefania Lesch | — | Vilma Gusikowski | Phone | bopis | 19h | ⊘Not fired | — | — | — | May 18, 2026 | May 25, 2026 |
| 19357213 | Birthday gift not received | Closed | High |  Carol Baumbach | — | Vilma Gusikowski | vipfragrance | 1h | ●Responded | 9/11 | — | — | May 18, 2026 | May 24, 2026 | |
| 85185616 | App crashes at checkout | Closed | Normal |  Alex O'Conner-Konopelski | — | Vilma Gusikowski | Phone | samplesshade-matchfragrance | 5h | ●Responded | 5/5 | — | — | May 18, 2026 | May 21, 2026 |
| 85257165 | App login problem | Closed | Low |  Jeannette Bosco-Grimes | — | Vilma Gusikowski | Chat | — | 17h | ○Sent, no reply | — | — | — | May 17, 2026 | May 25, 2026 |
| 46886707 | Question about product ingredients | Solved | Low |  Nia Reynolds | — | Vilma Gusikowski | Chat | influencer | 5h | ○Sent, no reply | — | — | — | May 17, 2026 | - |
| 05947435 | Pro discount enrollment | Solved | High |  Deondre Rosenbaum | — | Vilma Gusikowski | Chat | bopisgift-cardreturns | 1h | ○Sent, no reply | — | — | — | May 17, 2026 | - |
| 70819372 | Return after 30-day window | Solved | Normal |  Kathryn Grimes-McLaughlin | — | Vilma Gusikowski | Chat | wholesale | 13h | ●Responded | 2/5 | — | — | May 17, 2026 | - |
| 10503617 | BOPIS pickup not ready | Solved | Urgent |  Ova Purdy | — | Vilma Gusikowski | damagedsamplesshipping | 3h | ○Sent, no reply | — | — | — | May 16, 2026 | - | |
| 64639372 | Wrong shade sent | Solved | Normal |  Nicholas Conroy III | — | Vilma Gusikowski | — | 11h | ○Sent, no reply | — | — | — | May 16, 2026 | - | |
| 53485483 | Discount code not working | Solved | Low |  Felix Hartmann | — | Vilma Gusikowski | Chat | vipshade-matchreturns | 4h | ●Responded | 5/5 | — | — | May 16, 2026 | - |
| 17797564 | Order arrived damaged | Solved | Normal |  Lura Yost V | — | Vilma Gusikowski | Phone | returnsrefundinfluencer | 1d | ○Sent, no reply | — | — | — | May 15, 2026 | - |
| 95256548 | Cancel order request | Solved | Normal |  Hettie Ullrich | — | Vilma Gusikowski | Chat | samples | 2h | ●Responded | 10/11 | — | — | May 15, 2026 | - |
| 52244893 | Restock alert for backorder | Solved | High |  Matthew Mann | — | Vilma Gusikowski | shipping | 14h | ○Sent, no reply | — | — | — | May 15, 2026 | - | |
| 55696550 | Klarna / Afterpay split issue | Solved | Normal |  Francesca Stracke | — | Vilma Gusikowski | damagedshipping | 1h | ○Sent, no reply | — | — | — | May 15, 2026 | - | |
| 26556497 | Pro discount enrollment | Closed | Normal |  Candice Armstrong | — | Vilma Gusikowski | Chat | refunddamaged | 10h | ○Sent, no reply | — | — | — | May 15, 2026 | May 22, 2026 |
| 84107598 | Discount code not working | Closed | Normal |  Clair Buckridge | — | Vilma Gusikowski | damagedshade-match | 6h | ●Responded | 5/5 | — | — | May 15, 2026 | May 17, 2026 | |
| 61286178 | Allergic reaction concern | Solved | Normal |  Della Cruickshank | — | Vilma Gusikowski | vipfragrance | 22h | ○Sent, no reply | — | — | — | May 15, 2026 | - | |
| 04601617 | Missing samples in order | Closed | Normal |  Martine O'Keefe | — | Vilma Gusikowski | — | 2h | ○Sent, no reply | — | — | — | May 15, 2026 | May 20, 2026 | |
| 70605788 | Cancel order request | Open | Low |  Lesly Watsica | — | Vilma Gusikowski | — | - | —Skipped | — | — | — | May 15, 2026 | - | |
| 14840334 | Refund not received | Solved | Normal |  Dr. Carl Zieme | — | Vilma Gusikowski | influencerappdamaged | 4h | ○Sent, no reply | — | — | — | May 15, 2026 | - | |
| 29409367 | Address change after shipping | Open | Normal |  Amos Barton | — | Vilma Gusikowski | vipfragranceapp | - | —Skipped | — | — | — | May 15, 2026 | - | |
| 90120345 | Question about product ingredients | Solved | Normal |  Alexis Schmidt | — | Vilma Gusikowski | damagedvipwholesale | 1h | ○Sent, no reply | — | — | — | May 15, 2026 | - | |
| 51734971 | App login problem | Pending | Normal |  Emilia Luettgen | — | Vilma Gusikowski | bopis | - | —Skipped | — | — | — | May 14, 2026 | - | |
| 96091679 | Influencer code not working | Solved | Normal |  Dessie Lubowitz | — | Vilma Gusikowski | Phone | appwholesale | 20h | ○Sent, no reply | — | — | — | May 14, 2026 | - |
| 50265505 | Store experience feedback | Solved | High |  Cletus McCullough | — | Vilma Gusikowski | shippingsamplesdamaged | 4h | ○Sent, no reply | — | — | — | May 14, 2026 | - | |
| 05908359 | Influencer code not working | Closed | Urgent |  Daniel Kerluke | — | Vilma Gusikowski | Chat | shippingwholesalesamples | 4h | ●Responded | 5/5 | — | — | May 14, 2026 | May 20, 2026 |