Mr. Eliza Gerhold IV
Returns Specialist·Front line·bernardo.hermann2@yahoo.com
Rating distribution
5
216
4
113
3
64
2
35
1
34
QA performance
Total evals
1
All-time, excludes invalidated
Avg QA score (30d)
—
Avg CSAT (30d)
4.19 / 5
+0.37 starsvs. prior 30 days
AI-acceptance rate
100.0%
0 of 5 overridden
Showing 1 - 50 of 50
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 10/11 | The Elite tier perks are worth every dollar of lifetime spend. | 09389249Wholesale order question |  Calista Franecki PhD | Mr. Eliza Gerhold IV | May 24, 2026, 1:25 PM |
| 3/5 | Solved the problem after I had to repeat my issue twice. | 39364601Refund not received |  Jimmie Osinski | Mr. Eliza Gerhold IV | May 24, 2026, 3:43 AM |
| 3/5 | Average. Got a partial refund instead of full and didn't really get why. | 05903085Gift card balance question |  Daniella Berge | Mr. Eliza Gerhold IV | May 23, 2026, 3:01 PM |
| 4/5 | Friendly chat, fixed the issue. Took two tries to get the right shipping label. | 37065573Cancel order request |  Isadore Stoltenberg | Mr. Eliza Gerhold IV | May 21, 2026, 12:31 AM |
| 4/5 | Good onboarding. Wish there were a few more shade options in the quiz. | 11033548Where is my order? |  Golda Bosco | Mr. Eliza Gerhold IV | May 21, 2026, 12:02 AM |
| 5/5 | Make the chat agents actually empowered to make refund decisions. | 06620572Item authenticity concern |  Clinton Funk | Mr. Eliza Gerhold IV | May 20, 2026, 11:08 AM |
| 3/5 | More fragrance education in the app. | 01417220Missing items in shipment |  Clara Brekke | Mr. Eliza Gerhold IV | May 20, 2026, 7:21 AM |
| 4/5 | Helpful, but the hold music in the phone queue was rough. | 37987980Address change after shipping |  Titus King IV | Mr. Eliza Gerhold IV | May 19, 2026, 4:49 AM |
| 10/11 | Big fan. Their customer service has saved me more than once. | 78639696Return after 30-day window |  Rodney Walker | Mr. Eliza Gerhold IV | May 19, 2026, 4:20 AM |
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 44900591Loyalty points not posting |  Oliver Dibbert | Mr. Eliza Gerhold IV | May 18, 2026, 8:05 PM |
| 4/5 | Helpful, but the hold music in the phone queue was rough. | 81246650Klarna / Afterpay split issue |  Gayle Crist | Mr. Eliza Gerhold IV | May 17, 2026, 9:01 AM |
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 64952967Discount code not working |  Derek Lynch | Mr. Eliza Gerhold IV | May 16, 2026, 5:47 PM |
| 9/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 70922994Wrong shade sent |  Yolanda Klocko | Mr. Eliza Gerhold IV | May 16, 2026, 9:02 AM |
| 5/5 | Couldn't be happier. They threw in extra samples I'd been wanting to try. | 08004425Foundation match help |  Jack Purdy | Mr. Eliza Gerhold IV | May 15, 2026, 11:15 AM |
| 9/11 | The selection, the service, the app — all top tier. | 11871992Restock alert for backorder |  Kay Berge | Mr. Eliza Gerhold IV | May 15, 2026, 4:53 AM |
| 5/5 | Honestly the easiest exchange process I've used at any retailer. | 30747726Gift card balance question |  Kristen Rempel | Mr. Eliza Gerhold IV | May 14, 2026, 9:39 AM |
| 5/5 | Loved that they followed up two days later to make sure the replacement arrived. | 89511368Birthday gift not received |  Leann Spencer | Mr. Eliza Gerhold IV | May 14, 2026, 1:17 AM |
| 1/5 | App charged me for an order that never shipped and support won't help. | 70349070Item authenticity concern |  Jordi Gulgowski-Kautzer | Mr. Eliza Gerhold IV | May 13, 2026, 12:35 PM |
| 5/5 | Got my Klarna split sorted out in two messages. So easy. | 65520473Where is my order? |  Patty Pacocha | Mr. Eliza Gerhold IV | May 13, 2026, 1:49 AM |
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 06666720App login problem |  Giles Gusikowski | Mr. Eliza Gerhold IV | May 12, 2026, 12:59 PM |
| 4/5 | Helpful, but the hold music in the phone queue was rough. | 84249323Question about product ingredients |  Juana Baumbach | Mr. Eliza Gerhold IV | May 10, 2026, 2:13 PM |
| 4/5 | Good service. Wish I'd been told upfront that my shade was on backorder. | 29132028Loyalty points not posting |  Rickey Wilkinson | Mr. Eliza Gerhold IV | May 10, 2026, 4:16 AM |
| 5/5 | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 81501786Pro discount enrollment |  Jolie Rau | Mr. Eliza Gerhold IV | May 9, 2026, 6:17 AM |
| 5/5 | Make the chat agents actually empowered to make refund decisions. | 74882883Cancel subscription / Auto-replenish |  Theron Wyman | Mr. Eliza Gerhold IV | May 8, 2026, 9:00 AM |
| 4/5 | Refund process was straightforward, just took a beat to find the right link. | 91075470Where is my order? |  Jeanne Gleason | Mr. Eliza Gerhold IV | May 8, 2026, 1:22 AM |
| 4/5 | Solid first impression. The welcome email was a little overwhelming. | 23666416Item authenticity concern |  Karen Flatley | Mr. Eliza Gerhold IV | May 7, 2026, 3:10 PM |
| 4/5 | Nice intro. The routine builder felt rushed. | 71324076Loyalty points not posting |  Marlee Block | Mr. Eliza Gerhold IV | May 4, 2026, 5:35 AM |
| 1/5 | Spent over an hour on chat and got nowhere. | 58991427BOPIS order cancelled at store |  Shelley Carroll | Mr. Eliza Gerhold IV | May 4, 2026, 4:34 AM |
| 5/5 | Couldn't have been more helpful. Got an Elite member upgrade after one chat. | 85519251Pro discount enrollment |  Kendrick Reynolds | Mr. Eliza Gerhold IV | May 3, 2026, 4:22 AM |
| 10/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 61625073Refund not received |  Florian Herman | Mr. Eliza Gerhold IV | May 2, 2026, 8:27 PM |
| 10/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 15350406Address change after shipping |  Dr. Jazmyn Wiegand-Wyman | Mr. Eliza Gerhold IV | May 2, 2026, 4:16 PM |
| 2/5 | Promised a callback that never came. | 56734185Influencer code not working |  Tasha Cartwright II | Mr. Eliza Gerhold IV | May 2, 2026, 2:29 PM |
| 9/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 88405913Foundation match help |  Lauren Bergnaum | Mr. Eliza Gerhold IV | May 2, 2026, 11:57 AM |
| 3/5 | Got my points back but the agent forgot to ship the replacement. | 66978960Missing samples in order |  Ova Ratke | Mr. Eliza Gerhold IV | May 2, 2026, 9:10 AM |
| 4/5 | Good onboarding. Wish there were a few more shade options in the quiz. | 13871862Allergic reaction concern |  Ross Heathcote | Mr. Eliza Gerhold IV | May 1, 2026, 3:16 PM |
| 4/5 | Resolved the issue. Wish the agent had offered a discount on the next order given the hassle. | 24228007BOPIS pickup not ready |  Ms. Linda Funk | Mr. Eliza Gerhold IV | Apr 30, 2026, 6:23 PM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 95071957Pro discount enrollment |  Ellen Schuppe | Mr. Eliza Gerhold IV | Apr 30, 2026, 4:31 AM |
| 5/5 | Got my Insider perks set up in under a minute. | 43073421Cancel order request |  Glen Schultz | Mr. Eliza Gerhold IV | Apr 29, 2026, 2:20 AM |
| 10/11 | Best in class. The app is genuinely beautiful and useful. | 75341386Missing items in shipment |  Miss Millie Grimes | Mr. Eliza Gerhold IV | Apr 26, 2026, 1:11 PM |
| 2/5 | Three separate tickets for one missing-items issue. Painful. | 18038580Store experience feedback |  Ethelyn Marquardt | Mr. Eliza Gerhold IV | Apr 26, 2026, 1:08 AM |
| 1/11 | Lost loyalty points in a migration. Never got them back. Done. | 80095078App crashes at checkout |  Marilou Larson | Mr. Eliza Gerhold IV | Apr 25, 2026, 10:50 AM |
| 2/5 | Wrong shade sent twice. Their solution was to wait for another shipment. | 15840040Missing samples in order |  Tomas Torphy | Mr. Eliza Gerhold IV | Apr 24, 2026, 9:06 PM |
| 2/5 | Customer service has gone downhill. Used to love this brand. | 84557492Wrong shade sent |  Hugo Hintz | Mr. Eliza Gerhold IV | Apr 24, 2026, 2:14 AM |
| 10/11 | Bloom understands what a beauty customer actually wants. | 94325505Birthday gift not received |  Rachael Kautzer | Mr. Eliza Gerhold IV | Apr 24, 2026, 12:20 AM |
| 4/5 | Good service. Wish I'd been told upfront that my shade was on backorder. | 86287532Missing items in shipment |  Barbara Herman | Mr. Eliza Gerhold IV | Apr 23, 2026, 8:02 PM |
| 4/5 | Solved my return, just needed a couple of follow-ups to get there. | 77874379App crashes at checkout |  Kelsi Crooks | Mr. Eliza Gerhold IV | Apr 22, 2026, 5:11 PM |
| 4/5 | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 43311775Loyalty points not posting |  Florencio McCullough | Mr. Eliza Gerhold IV | Apr 22, 2026, 5:27 AM |
| 5/5 | Make the chat agents actually empowered to make refund decisions. | 32077614Address change after shipping |  Miss Nellie Kessler | Mr. Eliza Gerhold IV | Apr 20, 2026, 10:06 PM |
| 3/5 | Got there. Took a full week which was longer than I'd expect for a missing item. | 50511488Allergic reaction concern |  Shaylee Frami | Mr. Eliza Gerhold IV | Apr 20, 2026, 12:02 AM |
| 5/5 | Resolved the discount code issue and added bonus points for the trouble. 10/10. | 00456072Restock alert for backorder |  Yvonne Larkin | Mr. Eliza Gerhold IV | Apr 19, 2026, 7:59 AM |