Amely Pacocha
Store Care Coordinator·Senior·jay_mosciski45@gmail.com
Rating distribution
5
223
4
127
3
63
2
38
1
32
QA performance
Total evals
1
All-time, excludes invalidated
Avg QA score (30d)
—
Avg CSAT (30d)
4.18 / 5
+0.01 starsvs. prior 30 days
AI-acceptance rate
80.0%
1 of 5 overridden
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 79856230 | Insider tier issue | Solved | High |  Reggie Orn | — | Amely Pacocha | Chat | — | 17h | ○Sent, no reply | — | — | — | May 22, 2026 | - |
| 23906169 | Price match request | Solved | Normal |  Mr. Sheridan Trantow | — | Amely Pacocha | Chat | — | 15h | ●Responded | 4/5 | — | — | May 22, 2026 | - |
| 74499576 | Wrong shade sent | Closed | Normal |  Jay Ziemann | — | Amely Pacocha | Chat | returnswholesale | 1d 14h | ⊘Not fired | — | — | — | May 22, 2026 | May 28, 2026 |
| 15319612 | Question about product ingredients | Solved | Normal |  Ellie Gulgowski | — | Amely Pacocha | Social | shade-matchappsamples | 2d 10h | ⊘Not fired | — | — | — | May 22, 2026 | - |
| 11096941 | Shipping cost question | Solved | Normal |  Stacy Barrows III | — | Amely Pacocha | shipping | 23h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |
| 96545341 | Cancel subscription / Auto-replenish | Solved | Low |  Clint Konopelski | — | Amely Pacocha | Chat | vip | 16h | ⊘Not fired | — | — | — | May 21, 2026 | - |
| 15864840 | Discount code not working | Closed | Normal |  Antoinette Schumm | — | Amely Pacocha | shade-match | 3h | ○Sent, no reply | — | — | — | May 21, 2026 | May 22, 2026 | |
| 28155846 | Wrong shade sent | Pending | Low |  Rhonda Heaney-Hermann | — | Amely Pacocha | samples | - | —Skipped | — | — | — | May 21, 2026 | - | |
| 83469383 | Birthday gift not received | Solved | Normal |  Merle Hermiston | — | Amely Pacocha | loyaltybopisapp | 4d 17h | ○Sent, no reply | — | — | — | May 21, 2026 | - | |
| 64394918 | Wrong shade sent | Open | High |  Julio Denesik MD | — | Amely Pacocha | damaged | - | —Skipped | — | — | — | May 21, 2026 | - | |
| 03646908 | Restock alert for backorder | Open | Normal |  Shaun Braun Sr. | — | Amely Pacocha | wholesalevipshade-match | - | —Skipped | — | — | — | May 21, 2026 | - | |
| 65585570 | Cancel subscription / Auto-replenish | Solved | Low |  Candace Anderson-Harber Sr. | Verde Concierge | Amely Pacocha | Chat | shade-matchreturns | 3h | ○Sent, no reply | — | — | — | May 21, 2026 | - |
| 47110402 | Return after 30-day window | Solved | Normal |  Jovanny Upton | — | Amely Pacocha | — | 4h | ●Responded | 5/5 | — | — | May 21, 2026 | - | |
| 77110456 | Pro discount enrollment | Solved | Normal |  Claudie Gleason | — | Amely Pacocha | Chat | influencer | 3h | ○Sent, no reply | — | — | — | May 21, 2026 | - |
| 16593658 | Insider tier issue | Solved | Normal |  Akeem Bernier | — | Amely Pacocha | wholesale | 4h | ○Sent, no reply | — | — | — | May 20, 2026 | - | |
| 77182562 | Shipping cost question | Solved | Normal |  Ova Purdy | — | Amely Pacocha | Chat | — | 1h | ○Sent, no reply | — | — | — | May 20, 2026 | - |
| 09520123 | Order arrived damaged | Solved | Low | Reggie Orn | — | Amely Pacocha | — | 1d 15h | ○Sent, no reply | — | — | — | May 20, 2026 | - | |
| 16326919 | Missing samples in order | Solved | Normal |  Loyal Jerde | — | Amely Pacocha | — | 5h | ○Sent, no reply | — | — | — | May 20, 2026 | - | |
| 22093423 | Address change after shipping | Solved | Normal |  Daniel Kovacek | — | Amely Pacocha | Chat | returns | 7d 9h | ○Sent, no reply | — | — | — | May 20, 2026 | - |
| 18102002 | Loyalty points not posting | Solved | Normal |  Kirk Wintheiser-Lang | — | Amely Pacocha | Phone | loyalty | 6h | ○Sent, no reply | — | — | — | May 20, 2026 | - |
| 94866127 | Foundation match help | Solved | Normal |  Jeannette Hessel | — | Amely Pacocha | Chat | fragrancereturns | 2h | ●Responded | 4/5 | — | — | May 20, 2026 | - |
| 27920202 | App crashes at checkout | Open | Normal |  Ms. Lula Aufderhar | — | Amely Pacocha | Chat | — | - | —Skipped | — | — | — | May 20, 2026 | - |
| 83359046 | Klarna / Afterpay split issue | Closed | Normal |  Ted Swift | — | Amely Pacocha | shippingapp | 1d 23h | ○Sent, no reply | — | — | — | May 20, 2026 | May 27, 2026 | |
| 47880214 | BOPIS pickup not ready | Solved | Normal |  Ressie Wunsch-Koch III | — | Amely Pacocha | fragranceinfluencergift-card | 1d 22h | ○Sent, no reply | — | — | — | May 20, 2026 | - | |
| 69085988 | Store experience feedback | Solved | Normal |  Dalton Stiedemann | — | Amely Pacocha | Phone | — | 2h | ●Responded | 10/11 | — | — | May 20, 2026 | - |
| 22682512 | Return after 30-day window | Closed | High |  Miss Gonzalo Mills-Armstrong | — | Amely Pacocha | bopis | 3h | ●Responded | 5/5 | — | — | May 20, 2026 | May 25, 2026 | |
| 62088646 | Influencer code not working | Solved | Low |  Bridgette Wisozk | — | Amely Pacocha | refundreturns | 3h | ○Sent, no reply | — | — | — | May 20, 2026 | - | |
| 62022931 | Allergic reaction concern | Closed | High |  Roy Cronin | — | Amely Pacocha | samplesshade-matchloyalty | 4h | ○Sent, no reply | — | — | — | May 20, 2026 | May 22, 2026 | |
| 77059523 | Where is my order? | Closed | Low |  Marshall Roberts | Atlas Hospitality | Amely Pacocha | fragrance | 3h | ⊘Not fired | — | — | — | May 20, 2026 | May 27, 2026 | |
| 73645800 | Store experience feedback | Closed | Low |  Johann West | — | Amely Pacocha | fragranceloyaltygift-card | 6h | ●Responded | 5/5 | — | — | May 19, 2026 | May 23, 2026 | |
| 95674440 | Loyalty points not posting | Solved | Normal |  Ardith Ondricka MD | — | Amely Pacocha | Chat | fragrancedamaged | 14h | ⊘Not fired | — | — | — | May 19, 2026 | - |
| 84752024 | Item authenticity concern | Pending | Normal |  Joanne Vandervort | — | Amely Pacocha | Phone | returnsbopis | - | —Skipped | — | — | — | May 19, 2026 | - |
| 78707885 | Pro discount enrollment | Solved | Normal |  Roberta Schmeler | — | Amely Pacocha | Chat | influencervipdamaged | 5h | ●Responded | 10/11 | — | — | May 19, 2026 | - |
| 35031983 | Order arrived damaged | Solved | High |  Hugo Hintz | — | Amely Pacocha | — | 1h | ●Responded | 5/5 | — | — | May 19, 2026 | - | |
| 24529174 | Birthday gift not received | Solved | Normal |  Kelsi Crooks | — | Amely Pacocha | influencerappvip | 4h | ●Responded | 5/5 | — | — | May 18, 2026 | - | |
| 69912109 | Klarna / Afterpay split issue | Open | Urgent |  Martin Altenwerth | — | Amely Pacocha | app | - | —Skipped | — | — | — | May 18, 2026 | - | |
| 32812284 | Insider tier issue | Closed | Low |  Deven Waters | Verde Concierge | Amely Pacocha | appdamaged | 2h | ●Responded | 5/5 | — | — | May 18, 2026 | May 22, 2026 | |
| 97366645 | Restock alert for backorder | Closed | High |  Citlalli Welch I | — | Amely Pacocha | Chat | gift-cardreturns | 4h | ●Responded | 4/5 | — | — | May 18, 2026 | May 25, 2026 |
| 33234375 | Allergic reaction concern | Solved | Normal |  Everardo Larson | — | Amely Pacocha | bopis | 1h | ○Sent, no reply | — | — | — | May 18, 2026 | - | |
| 50442818 | Lost package follow-up | Solved | Normal |  Floyd Huels | — | Amely Pacocha | Phone | viployalty | 3h | ●Responded | 3/5 | — | — | May 18, 2026 | - |
| 48339633 | Cancel order request | Solved | Normal |  Caesar Bednar | — | Amely Pacocha | Chat | — | 1d 14h | ○Sent, no reply | — | — | — | May 18, 2026 | - |
| 50559549 | App crashes at checkout | Pending | Normal |  Salvatore Hammes | — | Amely Pacocha | Chat | — | - | —Skipped | — | — | — | May 18, 2026 | - |
| 06982211 | Birthday gift not received | Pending | Normal |  Tonya Koepp MD | — | Amely Pacocha | gift-card | - | —Skipped | — | — | — | May 18, 2026 | - | |
| 10910888 | BOPIS order cancelled at store | Solved | Normal |  Dr. Isaiah Bahringer | — | Amely Pacocha | — | 6h | ○Sent, no reply | — | — | — | May 18, 2026 | - | |
| 56836528 | Return after 30-day window | Closed | Normal |  Geraldine Bahringer | — | Amely Pacocha | Chat | app | 15h | ○Sent, no reply | — | — | — | May 18, 2026 | May 24, 2026 |
| 25724322 | Item authenticity concern | Solved | Urgent |  Ms. Ramona Treutel | — | Amely Pacocha | shipping | 5h | ●Responded | 5/5 | — | — | May 16, 2026 | - | |
| 42359534 | BOPIS order cancelled at store | Solved | Normal |  Makenzie Hilpert | — | Amely Pacocha | Chat | returnsshade-match | 1h | ⊘Not fired | — | — | — | May 16, 2026 | - |
| 20693193 | Missing samples in order | Solved | Low |  Ed Ritchie | — | Amely Pacocha | — | 9h | ○Sent, no reply | — | — | — | May 16, 2026 | - | |
| 50004327 | Pro discount enrollment | Solved | Normal |  Graham Abernathy | — | Amely Pacocha | Phone | samplesfragrancegift-card | 3h | ○Sent, no reply | — | — | — | May 16, 2026 | - |
| 26290027 | Foundation match help | Solved | Normal |  Audrey Rau | — | Amely Pacocha | Social | vip | 1d 8h | ⊘Not fired | — | — | — | May 15, 2026 | - |