Katrina Johns
Store Care Coordinator·Front line·francisco14@gmail.com
Rating distribution
5
224
4
96
3
52
2
38
1
35
QA performance
Total evals
3
All-time, excludes invalidated
Avg QA score (30d)
—
Avg CSAT (30d)
3.76 / 5
-0.25 starsvs. prior 30 days
AI-acceptance rate
100.0%
0 of 15 overridden
Showing 1 - 50 of 50
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | They reshipped my order overnight after the package was lost. Top tier. | 66432627Missing samples in order |  Georgianna Leannon | Katrina Johns | May 23, 2026, 10:21 PM |
| 5/5 | The personalization quiz is genuinely helpful, not just a marketing gimmick. | 09598005Where is my order? |  Leona Kassulke | Katrina Johns | May 23, 2026, 9:25 AM |
| 9/11 | Big fan. Their customer service has saved me more than once. | 67205839Store experience feedback |  Neil Pfeffer | Katrina Johns | May 23, 2026, 1:38 AM |
| 5/5 | The personalization quiz is genuinely helpful, not just a marketing gimmick. | 77098566Cancel order request |  Miss Brady Heller | Katrina Johns | May 22, 2026, 7:55 PM |
| 4/5 | Resolved the issue. Wish the agent had offered a discount on the next order given the hassle. | 84040582BOPIS order cancelled at store |  Jill Ruecker Sr. | Katrina Johns | May 22, 2026, 6:40 PM |
| 5/5 | Color match through the app worked perfectly. Foundation is spot on. | 01372406Foundation match help |  Connie Okuneva III | Katrina Johns | May 22, 2026, 11:22 AM |
| 10/11 | Love everything about it. The Insider program is genuinely valuable. | 11276313Where is my order? |  Hettie Ullrich | Katrina Johns | May 22, 2026, 5:39 AM |
| 10/11 | Bloom understands what a beauty customer actually wants. | 65280271Store experience feedback |  Salvador Simonis | Katrina Johns | May 21, 2026, 8:37 AM |
| 4/5 | Bring back the old loyalty point structure. | 34083287Lost package follow-up |  Elsie Schumm | Katrina Johns | May 20, 2026, 9:09 PM |
| 5/5 | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 95134244Return after 30-day window |  Mr. Luis Kuhn | Katrina Johns | May 20, 2026, 4:56 PM |
| 4/5 | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 41796015Insider tier issue |  Blaise Schultz | Katrina Johns | May 19, 2026, 4:27 AM |
| 4/5 | Pretty good. Sara was nice, the system glitched once but she powered through. | 95970533Missing samples in order |  Lamar Erdman | Katrina Johns | May 18, 2026, 10:10 PM |
| 5/5 | Got my points credited back for an order I had to cancel. Super easy. | 95433992Pro discount enrollment |  Alyssa Christiansen | Katrina Johns | May 18, 2026, 4:47 AM |
| 4/11 | Stock-outs are constant. Recommending Bloom feels risky now. | 93246271Return after 30-day window |  Dr. Hermann Ferry | Katrina Johns | May 17, 2026, 6:22 PM |
| 5/5 | Got my points credited back for an order I had to cancel. Super easy. | 67137310Loyalty points not posting |  Michelle Schaefer | Katrina Johns | May 17, 2026, 8:15 AM |
| 2/5 | Felt like I was talking to a script. Same response three times. | 90658026App crashes at checkout |  Skyla Hansen | Katrina Johns | May 16, 2026, 7:27 PM |
| 3/5 | Helpful agent, but the underlying app issue still hasn't been fixed. | 97989866Influencer code not working |  Mindy Torphy | Katrina Johns | May 15, 2026, 12:01 AM |
| 4/5 | Pleasant experience. App is great, website still a bit clunky on mobile. | 67591489Wholesale order question |  Johanna Kuphal | Katrina Johns | May 14, 2026, 9:31 AM |
| 1/5 | Lost over 200 dollars worth of points after a system migration and they won't restore them. | 21782491Influencer code not working |  Jason Kuhlman | Katrina Johns | May 13, 2026, 9:36 AM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 57031683Foundation match help |  Willard Torphy PhD | Katrina Johns | May 12, 2026, 9:06 PM |
| 2/5 | Customer service has gone downhill. Used to love this brand. | 33340095Address change after shipping |  Mr. Don Baumbach | Katrina Johns | May 12, 2026, 7:44 AM |
| 9/11 | Bloom understands what a beauty customer actually wants. | 42477711Order arrived damaged |  Damien Stehr | Katrina Johns | May 11, 2026, 8:36 PM |
| 1/5 | Tried to cancel an order 5 minutes after placing it. They shipped it anyway and now I'm stuck. | 75894840Insider tier issue |  Giovanny Stroman | Katrina Johns | May 10, 2026, 8:55 AM |
| 1/5 | Closed my ticket as resolved when nothing was resolved. | 91019872Cancel order request |  Rex Crist | Katrina Johns | May 10, 2026, 4:23 AM |
| 5/5 | Replied within minutes on a Sunday. Honestly didn't expect that. | 68016371Refund not received |  Jolie Rau | Katrina Johns | May 9, 2026, 9:12 AM |
| 4/11 | Won't recommend until the basics are fixed. | 00898957Wrong shade sent |  Jake Connelly | Katrina Johns | May 7, 2026, 9:45 AM |
| 4/5 | Great overall, just took a bit longer than I expected on chat. | 54802101Shipping cost question |  Lester Morar | Katrina Johns | May 7, 2026, 3:10 AM |
| 5/5 | Couldn't be happier. They threw in extra samples I'd been wanting to try. | 13480314Shipping cost question |  Lorraine Carroll Jr. | Katrina Johns | May 5, 2026, 1:20 PM |
| 10/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 05620791Refund not received |  Graham Abernathy | Katrina Johns | May 5, 2026, 2:56 AM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 30734948Cancel subscription / Auto-replenish |  Dr. Helmer Daniel | Katrina Johns | May 4, 2026, 9:15 AM |
| 4/5 | Resolved fine. Agent had to look up my purchase, took a minute. | 54837600Return after 30-day window |  Reggie Orn | Katrina Johns | May 3, 2026, 6:38 PM |
| 5/5 | Loved that they followed up two days later to make sure the replacement arrived. | 19768066Return after 30-day window |  Ebony Bosco | Katrina Johns | May 2, 2026, 9:09 AM |
| 3/5 | Honestly love the brand but the app needs a real overhaul. | 77147549Wrong shade sent |  Lonnie Kling | Katrina Johns | May 2, 2026, 1:32 AM |
| 10/11 | Big fan. Their customer service has saved me more than once. | 02914568Gift card balance question |  Ms. Caleigh Maggio | Katrina Johns | May 1, 2026, 10:57 PM |
| 5/5 | One chat message, one click, refund processed. | 06178075BOPIS order cancelled at store |  Calista Franecki PhD | Katrina Johns | Apr 30, 2026, 11:38 PM |
| 10/11 | The Elite tier perks are worth every dollar of lifetime spend. | 14075023Order arrived damaged |  Lucio Gorczany | Katrina Johns | Apr 29, 2026, 9:21 AM |
| 3/5 | Onboarding was fine. Not memorable in either direction. | 52574040Cancel subscription / Auto-replenish |  Tim Hand | Katrina Johns | Apr 28, 2026, 3:11 PM |
| 2/5 | Didn't honor the price match. Felt nickel-and-dimed. | 51726740Where is my order? |  Darrell Turner | Katrina Johns | Apr 28, 2026, 3:06 PM |
| 5/5 | Best welcome experience I've had from any beauty brand. | 20567552Restock alert for backorder |  Rory Blanda | Katrina Johns | Apr 27, 2026, 11:43 PM |
| 10/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 46165954Lost package follow-up |  Montana Gutmann | Katrina Johns | Apr 25, 2026, 8:31 AM |
| 4/5 | Mostly painless. Wish the BOPIS confirmation email had come faster. | 26745414Shipping cost question |  Isai Prosacco IV | Katrina Johns | Apr 24, 2026, 3:18 AM |
| 2/5 | The refund still hasn't been processed and it's been two weeks. | 68295068Discount code not working |  Geraldine Dooley V | Katrina Johns | Apr 23, 2026, 4:11 PM |
| 9/11 | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 11428693Missing items in shipment |  Ms. Josefina Collins | Katrina Johns | Apr 23, 2026, 12:12 AM |
| 4/5 | Mostly happy. Replacement product was sent but in the wrong shade initially. | 04595956Store experience feedback |  Zechariah Blick | Katrina Johns | Apr 22, 2026, 10:04 PM |
| 10/11 | The brand range alone makes it worth it. Service makes it lifelong. | 09645640Klarna / Afterpay split issue |  Penelope Kautzer DVM | Katrina Johns | Apr 21, 2026, 7:36 PM |
| 9/11 | Big fan. Their customer service has saved me more than once. | 40530850Store experience feedback |  Glen Breitenberg | Katrina Johns | Apr 19, 2026, 9:25 AM |
| 5/5 | Helped me find a fragrance similar to one that was discontinued. Truly thoughtful. | 87841073Gift card balance question |  Tracey Gusikowski | Katrina Johns | Apr 18, 2026, 5:10 PM |
| 4/5 | Bring back the discontinued matte foundation line. | 92701185Influencer code not working |  Mr. Armando Mertz | Katrina Johns | Apr 17, 2026, 12:33 AM |
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 47521626Pro discount enrollment |  Waino Fadel | Katrina Johns | Apr 16, 2026, 4:05 PM |
| 10/11 | Already referred three friends. They all love it too. | 21460610Wrong shade sent |  Shakira Hirthe | Katrina Johns | Apr 15, 2026, 5:08 PM |