Miss Amber Hintz Sr.
Customer Care Lead·Front line·marge73@yahoo.com
Rating distribution
5
82
4
185
3
87
2
52
1
61
QA performance
Total evals
2
All-time, excludes invalidated
Avg QA score (30d)
—
Avg CSAT (30d)
3.78 / 5
+0.51 starsvs. prior 30 days
AI-acceptance rate
100.0%
0 of 10 overridden
Showing 1 - 50 of 50
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 50923013Shipping cost question |  Rosendo Shanahan | Miss Amber Hintz Sr. | May 24, 2026, 5:44 AM |
| 4/5 | Mostly painless. Wish the BOPIS confirmation email had come faster. | 19324719Return after 30-day window |  Mr. Dexter Walker-Koch | Miss Amber Hintz Sr. | May 24, 2026, 4:56 AM |
| 5/5 | Got my address updated mid-shipment in under a minute. | 12499013Return after 30-day window |  Marques Turner | Miss Amber Hintz Sr. | May 23, 2026, 6:18 PM |
| 5/5 | Chat agent answered in 10 seconds and solved it in two messages. | 42524856Pro discount enrollment |  Tricia Kunde IV | Miss Amber Hintz Sr. | May 23, 2026, 11:12 AM |
| 4/5 | Good support, just the points didn't post automatically — had to ask. | 16995476Return after 30-day window |  Nathaniel Lynch | Miss Amber Hintz Sr. | May 22, 2026, 8:09 AM |
| 3/5 | Took two days of back-and-forth to get a return label. | 14762446Return after 30-day window |  Tasha Cartwright II | Miss Amber Hintz Sr. | May 22, 2026, 12:43 AM |
| 4/5 | Liked the experience. App could be slightly faster. | 10355491Address change after shipping |  Juvenal Ward | Miss Amber Hintz Sr. | May 21, 2026, 7:53 PM |
| 3/5 | Solved the problem after I had to repeat my issue twice. | 30016227Store experience feedback |  Owen Carter | Miss Amber Hintz Sr. | May 21, 2026, 5:27 AM |
| 7/11 | Solid retailer. Not differentiated enough to recommend over alternatives. | 42311626Allergic reaction concern |  Nathaniel Pagac | Miss Amber Hintz Sr. | May 21, 2026, 4:35 AM |
| 9/11 | Bloom understands what a beauty customer actually wants. | 09105906Influencer code not working |  Tammy Streich-Hegmann | Miss Amber Hintz Sr. | May 20, 2026, 2:19 PM |
| 5/5 | Faster shipping would make me shop here exclusively. | 58845652Cancel order request |  Miss Jeannette Jenkins | Miss Amber Hintz Sr. | May 20, 2026, 1:21 PM |
| 3/5 | Eventually solved, but the process wasn't intuitive. | 74673292Item authenticity concern |  Adella Shanahan | Miss Amber Hintz Sr. | May 15, 2026, 8:23 PM |
| 4/5 | Helpful, but the hold music in the phone queue was rough. | 27802721Missing items in shipment |  Lauriane Labadie | Miss Amber Hintz Sr. | May 14, 2026, 12:02 PM |
| 4/5 | Good support, just the points didn't post automatically — had to ask. | 99916003Birthday gift not received |  Mrs. Dorothy Russel | Miss Amber Hintz Sr. | May 10, 2026, 10:37 AM |
| 4/5 | Order arrived fine, agent was helpful when one product was missing. | 01992835Birthday gift not received |  Timothy Jakubowski | Miss Amber Hintz Sr. | May 10, 2026, 12:14 AM |
| 2/5 | Customer service has gone downhill. Used to love this brand. | 15538111Influencer code not working |  Kamren Schneider Sr. | Miss Amber Hintz Sr. | May 9, 2026, 9:11 PM |
| 2/5 | Felt like I was talking to a script. Same response three times. | 79053789Lost package follow-up |  Janice Hessel | Miss Amber Hintz Sr. | May 9, 2026, 12:29 PM |
| 3/5 | Helpful agent, but the underlying app issue still hasn't been fixed. | 77163147Item authenticity concern |  Arne Fay | Miss Amber Hintz Sr. | May 6, 2026, 11:58 PM |
| 1/5 | Spent hours on chat over a week, never got a real answer. | 40387893Birthday gift not received |  Deja Bahringer | Miss Amber Hintz Sr. | May 6, 2026, 3:58 PM |
| 4/5 | Great overall, just took a bit longer than I expected on chat. | 65564771Klarna / Afterpay split issue |  Sammy Schowalter | Miss Amber Hintz Sr. | May 6, 2026, 12:45 PM |
| 4/5 | Mostly happy. Replacement product was sent but in the wrong shade initially. | 11080494Store experience feedback |  Omer Hirthe | Miss Amber Hintz Sr. | May 6, 2026, 5:52 AM |
| 3/5 | Helpful agent, but the underlying app issue still hasn't been fixed. | 36510225App login problem |  Miss Beatrice Dach | Miss Amber Hintz Sr. | May 5, 2026, 8:39 PM |
| 4/11 | Quality of CS team has dropped. Used to be great. | 19317741Foundation match help |  Berneice Heller | Miss Amber Hintz Sr. | May 5, 2026, 6:06 AM |
| 10/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 92891980Insider tier issue |  Ms. Derick Bergstrom | Miss Amber Hintz Sr. | May 4, 2026, 9:36 AM |
| 3/5 | Got there. Took a full week which was longer than I'd expect for a missing item. | 44030682Discount code not working |  Reed Parker | Miss Amber Hintz Sr. | May 3, 2026, 11:17 PM |
| 1/5 | Signup form errors with no explanation. Frustrating start. | 53959819Price match request |  Nick Murray | Miss Amber Hintz Sr. | May 3, 2026, 5:41 PM |
| 7/11 | It's fine. Nothing makes me actively recommend it though. | 49871505Return after 30-day window |  Harry Lynch DDS | Miss Amber Hintz Sr. | May 2, 2026, 4:45 AM |
| 1/11 | Customer service made me feel like I was being scammed for filing a return. | 61203609Address change after shipping |  Margaret Jakubowski DDS | Miss Amber Hintz Sr. | May 1, 2026, 10:09 PM |
| 3/5 | Took two chats to get the issue solved. Each agent gave me different info. | 39087853Return after 30-day window |  Marlin Gerhold | Miss Amber Hintz Sr. | May 1, 2026, 8:50 PM |
| 4/5 | Helpful team, the agent was kind. Wish the BOPIS pickup had been ready when promised. | 88685812Influencer code not working |  Dr. Darien Ondricka | Miss Amber Hintz Sr. | May 1, 2026, 6:23 PM |
| 9/11 | I tell everyone — Bloom is doing beauty retail right. | 91785915App crashes at checkout |  Ben Heidenreich | Miss Amber Hintz Sr. | May 1, 2026, 2:57 AM |
| 10/11 | Bloom understands what a beauty customer actually wants. | 75297545BOPIS pickup not ready |  Reggie Orn | Miss Amber Hintz Sr. | May 1, 2026, 2:47 AM |
| 5/5 | They reshipped my order overnight after the package was lost. Top tier. | 33592458BOPIS pickup not ready |  Anita Littel | Miss Amber Hintz Sr. | Apr 29, 2026, 10:11 PM |
| 10/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 05633042Where is my order? |  Mrs. Monica Daugherty | Miss Amber Hintz Sr. | Apr 29, 2026, 8:54 PM |
| 2/5 | Two weeks for a refund on an order that was lost in transit. | 66653481Missing items in shipment |  Shaylee Frami | Miss Amber Hintz Sr. | Apr 28, 2026, 4:18 AM |
| 1/5 | Worst customer service I've dealt with. Refund denied with no explanation. | 90554752Address change after shipping |  Makenna Douglas MD | Miss Amber Hintz Sr. | Apr 27, 2026, 7:38 AM |
| 3/5 | Decent enough. Wish there was a guided tour of the app. | 94196108BOPIS pickup not ready |  Marcelo Zemlak | Miss Amber Hintz Sr. | Apr 27, 2026, 7:04 AM |
| 4/11 | Pricing has crept up and the value isn't there anymore. | 82279128Order arrived damaged |  Cassidy Medhurst | Miss Amber Hintz Sr. | Apr 27, 2026, 2:48 AM |
| 3/5 | It was fine. Took longer than it should have but eventually got my refund. | 87877908Klarna / Afterpay split issue |  Mr. Elvie Block | Miss Amber Hintz Sr. | Apr 26, 2026, 7:00 PM |
| 7/11 | I shop here for some categories, not others. | 63022484Missing items in shipment |  Lula Mraz | Miss Amber Hintz Sr. | Apr 26, 2026, 9:55 AM |
| 7/11 | Decent enough. The app has bugs sometimes. | 30863315BOPIS order cancelled at store |  Nannie Fay DDS | Miss Amber Hintz Sr. | Apr 24, 2026, 9:51 AM |
| 2/5 | Not great. The product arrived broken, replacement also broken. | 50641879Store experience feedback |  Ernestina Rau | Miss Amber Hintz Sr. | Apr 24, 2026, 3:52 AM |
| 3/5 | Took two chats to get the issue solved. Each agent gave me different info. | 34396514Cancel order request |  Mr. Keon Schuster | Miss Amber Hintz Sr. | Apr 23, 2026, 6:40 PM |
| 3/5 | It worked out. Wish I hadn't had to explain my return policy back to them. | 94785797Shipping cost question |  Isom Kshlerin | Miss Amber Hintz Sr. | Apr 22, 2026, 11:56 PM |
| 5/5 | Sara helped me build a gift bundle for my mom's birthday. So sweet. | 54128917Address change after shipping |  Rogelio Medhurst | Miss Amber Hintz Sr. | Apr 21, 2026, 6:45 AM |
| 4/5 | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 31156725Gift card balance question |  Claire Wiegand | Miss Amber Hintz Sr. | Apr 19, 2026, 9:52 AM |
| 3/5 | Just okay. The agent solved the immediate problem but the larger issue is still there. | 57643691Insider tier issue |  Ellie Kuhn | Miss Amber Hintz Sr. | Apr 19, 2026, 7:30 AM |
| 4/5 | Helpful, just felt rushed at the end of the conversation. | 91057844Missing samples in order |  Payton Padberg | Miss Amber Hintz Sr. | Apr 18, 2026, 5:10 PM |
| 5/5 | Sara helped me build a gift bundle for my mom's birthday. So sweet. | 21994456BOPIS order cancelled at store |  Lamar Hilll | Miss Amber Hintz Sr. | Apr 18, 2026, 1:55 AM |
| 4/5 | Solid first impression. The welcome email was a little overwhelming. | 73970265Address change after shipping |  Mildred Gutkowski | Miss Amber Hintz Sr. | Apr 17, 2026, 4:32 PM |