External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 57223429 | Lost package follow-up | Closed | Low | β | refundreturns | 4h | βNot fired | β | β | β | Aug 6, 2025 | Aug 12, 2025 | |||
| 08579096 | Missing samples in order | Closed | Low | β | shade-matchgift-card | 3h | βSent, no reply | β | β | β | Aug 8, 2025 | Aug 12, 2025 | |||
| 45433267 | Birthday gift not received | Closed | Normal | β | shippingvipshade-match | 2h | βSent, no reply | β | β | β | Aug 9, 2025 | Aug 12, 2025 | |||
| 48102598 | Restock alert for backorder | Closed | Low | β | Phone | influencershade-match | 2h | βSent, no reply | β | β | β | Aug 8, 2025 | Aug 12, 2025 | ||
| 58558773 | Address change after shipping | Closed | Normal | β | shippingvip | 2h | βSent, no reply | β | β | β | Aug 7, 2025 | Aug 12, 2025 | |||
| 64712927 | App login problem | Closed | Low | β | Phone | returnsshade-matchloyalty | 1d 1h | βSent, no reply | β | β | β | Aug 9, 2025 | Aug 12, 2025 | ||
| 35283117 | Question about product ingredients | Closed | High | β | Chat | β | 1h | βSent, no reply | β | β | β | Aug 11, 2025 | Aug 12, 2025 | ||
| 55671912 | Lost package follow-up | Closed | Low | β | Social | gift-cardsampleswholesale | 1d 1h | βNot fired | β | β | β | Aug 7, 2025 | Aug 12, 2025 | ||
| 71606001 | Item authenticity concern | Closed | Low | β | Chat | β | 2d | βResponded | 4/11 | β | β | Aug 7, 2025 | Aug 12, 2025 | ||
| 92740740 | Wrong shade sent | Closed | Normal | β | Chat | shipping | 1d | βSent, no reply | β | β | β | Aug 6, 2025 | Aug 12, 2025 | ||
| 74703352 | App crashes at checkout | Closed | Normal | β | shippingdamaged | 3d | βResponded | 1/5 | β | β | Aug 7, 2025 | Aug 12, 2025 | |||
| 78339316 | BOPIS pickup not ready | Closed | Normal | β | Chat | gift-cardbopis | 1d 22h | βSent, no reply | β | β | β | Aug 5, 2025 | Aug 12, 2025 | ||
| 19687595 | Discount code not working | Closed | Normal | β | Social | fragrancesamplesshade-match | 19h | βNot fired | β | β | β | Aug 6, 2025 | Aug 12, 2025 | ||
| 14578538 | Insider tier issue | Closed | Normal | β | loyaltyreturnssamples | 16h | βResponded | 10/11 | β | β | Aug 9, 2025 | Aug 12, 2025 | |||
| 59672956 | Wrong shade sent | Closed | Normal | β | wholesalevip | 16h | βSent, no reply | β | β | β | Aug 5, 2025 | Aug 12, 2025 | |||
| 64248778 | Return after 30-day window | Closed | Low | β | Chat | samplesvipgift-card | 15h | βResponded | 3/5 | β | β | Aug 9, 2025 | Aug 12, 2025 | ||
| 56873955 | Item authenticity concern | Closed | Normal | β | returnsvip | 14h | βSent, no reply | β | β | β | Aug 8, 2025 | Aug 12, 2025 | |||
| 57574778 | Store experience feedback | Closed | Normal | β | fragrancegift-cardwholesale | 10h | βNot fired | β | β | β | Aug 10, 2025 | Aug 12, 2025 | |||
| 89207518 | Refund not received | Closed | Normal | β | Phone | β | 8h | βSent, no reply | β | β | β | Aug 6, 2025 | Aug 11, 2025 | ||
| 01479176 | Loyalty points not posting | Closed | Low | β | Chat | fragrancesamplesvip | 2d 7h | βResponded | 7/11 | β | β | Aug 6, 2025 | Aug 11, 2025 | ||
| 63451686 | Foundation match help | Closed | Low | β | wholesale | 1d 7h | βSent, no reply | β | β | β | Aug 7, 2025 | Aug 11, 2025 | |||
| 13916672 | BOPIS order cancelled at store | Closed | Normal | Aurora Hotels Group | Chat | shippingvip | 6h | βSent, no reply | β | β | β | Aug 9, 2025 | Aug 11, 2025 | ||
| 83959681 | Restock alert for backorder | Closed | High | β | Chat | fragrance | 6h | βSent, no reply | β | β | β | Aug 8, 2025 | Aug 11, 2025 | ||
| 97405433 | BOPIS order cancelled at store | Closed | Normal | β | Chat | viprefund | 6h | βSent, no reply | β | β | β | Aug 8, 2025 | Aug 11, 2025 | ||
| 85554536 | Cancel subscription / Auto-replenish | Closed | Normal | Beacon Hospitality | shade-match | 6h | βNot fired | β | β | β | Aug 9, 2025 | Aug 11, 2025 | |||
| 15722323 | App login problem | Closed | Normal | β | gift-cardshippinginfluencer | 6h | βSent, no reply | β | β | β | Aug 4, 2025 | Aug 11, 2025 | |||
| 87088684 | Missing items in shipment | Closed | Low | β | Chat | β | 5h | βNot fired | β | β | β | Aug 8, 2025 | Aug 11, 2025 | ||
| 98016828 | BOPIS pickup not ready | Closed | Normal | β | returns | 5h | βSent, no reply | β | β | β | Aug 7, 2025 | Aug 11, 2025 | |||
| 37255197 | Foundation match help | Closed | Normal | β | Chat | β | 5h | βSent, no reply | β | β | β | Aug 8, 2025 | Aug 11, 2025 | ||
| 44965027 | Cancel order request | Closed | Normal | β | appdamagedwholesale | 5h | βSent, no reply | β | β | β | Aug 7, 2025 | Aug 11, 2025 | |||
| 55595452 | Price match request | Closed | Normal | β | Chat | influencershade-match | 4h | βSent, no reply | β | β | β | Aug 6, 2025 | Aug 11, 2025 | ||
| 08930940 | Discount code not working | Closed | Normal | β | Phone | damagedinfluencer | 2d 4h | βResponded | 4/5 | β | β | Aug 4, 2025 | Aug 11, 2025 | ||
| 65009806 | Insider tier issue | Closed | Normal | β | vipdamaged | 4h | βResponded | 4/5 | β | β | Aug 6, 2025 | Aug 11, 2025 | |||
| 46842793 | App login problem | Closed | High | β | loyaltyreturns | 3h | βSent, no reply | β | β | β | Aug 5, 2025 | Aug 11, 2025 | |||
| 93223421 | Klarna / Afterpay split issue | Closed | Normal | β | shippinginfluencer | 3h | βSent, no reply | β | β | β | Aug 5, 2025 | Aug 11, 2025 | |||
| 17158203 | Return after 30-day window | Closed | Normal | β | returnssamples | 3h | βSent, no reply | β | β | β | Aug 7, 2025 | Aug 11, 2025 | |||
| 91988039 | Return after 30-day window | Closed | High | β | loyaltysamplesshipping | 2h | βSent, no reply | β | β | β | Aug 4, 2025 | Aug 11, 2025 | |||
| 73368423 | Order arrived damaged | Closed | High | β | shade-matchrefund | 2h | βSent, no reply | β | β | β | Aug 9, 2025 | Aug 11, 2025 | |||
| 26734104 | Gift card balance question | Closed | Normal | β | Chat | appdamaged | 2h | βNot fired | β | β | β | Aug 4, 2025 | Aug 11, 2025 | ||
| 35950730 | BOPIS pickup not ready | Closed | High | β | wholesale | 2h | βSent, no reply | β | β | β | Aug 6, 2025 | Aug 11, 2025 | |||
| 77689277 | Birthday gift not received | Closed | Low | β | app | 2h | βSent, no reply | β | β | β | Aug 7, 2025 | Aug 11, 2025 | |||
| 50238954 | Store experience feedback | Closed | Normal | β | β | 1h | βSent, no reply | β | β | β | Aug 6, 2025 | Aug 11, 2025 | |||
| 60393898 | Price match request | Closed | Low | Highland Apothecary Co | influencerdamaged | 1h | βSent, no reply | β | β | β | Aug 7, 2025 | Aug 11, 2025 | |||
| 19577953 | Influencer code not working | Closed | Low | β | Chat | shade-matchloyaltyreturns | 1h | βSent, no reply | β | β | β | Aug 9, 2025 | Aug 11, 2025 | ||
| 27985932 | Insider tier issue | Closed | Low | β | Chat | apprefund | 1h | βSent, no reply | β | β | β | Aug 5, 2025 | Aug 11, 2025 | ||
| 34118760 | Cancel subscription / Auto-replenish | Closed | Normal | House of LumiΓ¨re | Chat | viprefund | 23h | βSent, no reply | β | β | β | Aug 8, 2025 | Aug 11, 2025 | ||
| 02583538 | Missing items in shipment | Closed | High | β | Chat | samples | 21h | βSent, no reply | β | β | β | Aug 7, 2025 | Aug 11, 2025 | ||
| 22258622 | Missing samples in order | Closed | Low | β | damagedfragrance | 21h | βResponded | 5/5 | β | β | Aug 7, 2025 | Aug 11, 2025 | |||
| 20845565 | Refund not received | Closed | Normal | β | Chat | fragrance | 5d 20h | βResponded | 2/5 | β | β | Aug 3, 2025 | Aug 11, 2025 | ||
| 26006578 | Refund not received | Closed | Normal | β | appsamplesgift-card | 2d 19h | βResponded | 2/5 | β | β | Aug 2, 2025 | Aug 11, 2025 |