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Showing 14,251 - 14,300 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 11308979 | Item authenticity concern | Open | Normal |  Genevieve Kshlerin-Bernier | — |  Darryl Jacobi | Chat | damaged | - | —Skipped | — | — | — | Nov 18, 2025 | - |
| 50004327 | Pro discount enrollment | Solved | Normal |  Graham Abernathy | — |  Amely Pacocha | Phone | samplesfragrancegift-card | 3h | ○Sent, no reply | — | — | — | May 16, 2026 | - |
| 45461781 | Where is my order? | Pending | Normal |  Viola Kling MD | — |  Julie Hodkiewicz | Phone | fragrance | - | —Skipped | — | — | — | Feb 19, 2026 | - |
| 85042000 | Where is my order? | Solved | Normal |  Frankie Emard-Reinger | — |  Jacklyn Dare | — | 9h | ○Sent, no reply | — | — | — | Jun 19, 2025 | - | |
| 03251254 | Cancel order request | Pending | Normal |  Jay Langosh | — |  Mr. Eliza Gerhold IV | Chat | vip | - | —Skipped | — | — | — | Dec 9, 2025 | - |
| 07034241 | Shipping cost question | Solved | Normal |  Mr. Jorge Doyle | — |  Tommy Kuvalis | Chat | — | 1h | ●Responded | 5/5 | — | — | Feb 20, 2026 | - |
| 38896537 | Question about product ingredients | Solved | Normal |  Omari Wolf | — |  Steve O'Conner | Chat | gift-cardshade-matchfragrance | 2h | ○Sent, no reply | — | — | — | May 12, 2026 | - |
| 18430220 | Foundation match help | Solved | Normal |  Eloy Glover | — |  Mr. Skyla Trantow | Social | returnsappsamples | 4h | ⊘Not fired | — | — | — | Jul 14, 2025 | - |
| 78149712 | Address change after shipping | Solved | Normal |  Jayne Nader I | — |  Faith Hilll | Chat | wholesaleloyaltyvip | 2d 13h | ○Sent, no reply | — | — | — | Nov 9, 2025 | - |
| 20604494 | Insider tier issue | Pending | Normal |  Vivien Dicki | Quartz Gifting |  Yazmin Jast | Chat | — | - | —Skipped | — | — | — | Jun 10, 2025 | - |
| 19197678 | Cancel subscription / Auto-replenish | Solved | Low |  Elsie Schumm | — | Steve O'Conner | — | 2h | ⊘Not fired | — | — | — | Dec 2, 2025 | - | |
| 16023225 | Insider tier issue | Solved | Normal |  Tracey Gusikowski | — | Mr. Eliza Gerhold IV | Social | app | 2d 21h | ⊘Not fired | — | — | — | Feb 4, 2026 | - |
| 21885159 | Discount code not working | Pending | Normal |  Alyssa Christiansen | — |  Kip Schroeder IV | vipshippingfragrance | - | —Skipped | — | — | — | Jun 24, 2025 | - | |
| 88983848 | Pro discount enrollment | Solved | Normal |  Theron Wyman | — |  Vilma Gusikowski | Chat | shipping | 13h | ○Sent, no reply | — | — | — | Aug 12, 2025 | - |
| 43493102 | Where is my order? | Pending | Normal |  Dr. Janelle Mills | — | Darryl Jacobi | Phone | gift-card | - | —Skipped | — | — | — | Aug 1, 2025 | - |
| 32791209 | Influencer code not working | Solved | Normal |  Scot West | — |  Garth Dooley | Chat | refundvip | 9d 21h | ○Sent, no reply | — | — | — | Oct 7, 2025 | - |
| 26422417 | Allergic reaction concern | Solved | Low |  Margaret Jakubowski DDS | — |  Leonard Waters-Howell | Chat | loyalty | 1h | ●Responded | 9/11 | — | — | Nov 27, 2025 | - |
| 11939287 | Birthday gift not received | Solved | High |  Darrell Turner | — |  Ignatius Cummerata | influencer | 3h | ●Responded | 10/11 | — | — | Jan 21, 2026 | - | |
| 97552602 | App login problem | Solved | Normal |  Jerry Cruickshank | — | Garth Dooley | samplesreturns | 17h | ○Sent, no reply | — | — | — | Jan 21, 2026 | - | |
| 26677975 | Insider tier issue | Solved | Normal |  Gene Franey | — |  Eula McKenzie | returnsshipping | 3d 21h | ●Responded | 2/5 | — | — | Jan 3, 2026 | - | |
| 36385042 | Missing samples in order | Solved | Normal |  Frederique Bergstrom-Block MD | — | Julie Hodkiewicz | Social | shippingdamagedrefund | 3h | ⊘Not fired | — | — | — | Aug 8, 2025 | - |
| 83960099 | Influencer code not working | Solved | Normal |  Ms. August Greenfelder | — | Garth Dooley | refund | 5h | ○Sent, no reply | — | — | — | Oct 13, 2025 | - | |
| 15492025 | Missing samples in order | Solved | Normal |  Roman McClure | — | Darryl Jacobi | Chat | shade-match | 8h | ●Responded | 5/5 | — | — | Feb 6, 2026 | - |
| 90446335 | Shipping cost question | Solved | Low |  Cathy O'Keefe | — | Kip Schroeder IV | samplesloyaltyshade-match | 1d | ●Responded | 4/5 | — | — | Nov 21, 2025 | - | |
| 06585050 | Missing items in shipment | Open | Normal |  Grace Wilderman V | — |  Mr. Cade Senger | gift-cardvip | - | —Skipped | — | — | — | Jun 1, 2025 | - | |
| 97253782 | Shipping cost question | Solved | Normal |  Kendrick Reynolds | — | Garth Dooley | samplesdamagedwholesale | 1h | ●Responded | 4/5 | — | — | Mar 8, 2026 | - | |
| 86592473 | Missing samples in order | Pending | Low |  Roxane Rohan PhD | — | Eula McKenzie | Chat | refund | - | —Skipped | — | — | — | Jul 16, 2025 | - |
| 04762404 | Loyalty points not posting | Open | High | Jerry Cruickshank | — |  Lily Raynor | Chat | — | - | —Skipped | — | — | — | Aug 5, 2025 | - |
| 59834118 | Birthday gift not received | Solved | Normal |  Hallie Feest | — | Kip Schroeder IV | samplesbopis | 1h | ○Sent, no reply | — | — | — | Sep 9, 2025 | - | |
| 44153689 | Gift card balance question | Solved | Normal |  Rhea Klein | — |  Chaz Renner | shippingfragrancewholesale | 4h | ○Sent, no reply | — | — | — | Aug 30, 2025 | - | |
| 56605720 | Klarna / Afterpay split issue | Solved | Normal |  Jim Swaniawski | — | Garth Dooley | samplesshade-matchloyalty | 3h | ○Sent, no reply | — | — | — | May 15, 2026 | - | |
| 88346256 | BOPIS pickup not ready | Solved | Normal |  Dr. Reece Gusikowski | — | Kip Schroeder IV | shippinginfluencer | 4h | ○Sent, no reply | — | — | — | Sep 23, 2025 | - | |
| 09064264 | Cancel subscription / Auto-replenish | Open | Normal |  Loren Casper | — | Faith Hilll | Chat | damagedgift-card | - | —Skipped | — | — | — | Aug 9, 2025 | - |
| 44062157 | Insider tier issue | Solved | Low |  Theodore Jones | Aurora Hotels Group | Mr. Eliza Gerhold IV | Social | appwholesale | 10h | ⊘Not fired | — | — | — | Aug 29, 2025 | - |
| 43262017 | BOPIS pickup not ready | Solved | Normal |  Jonatan Hammes-Toy | — | Mr. Cade Senger | Chat | app | 18h | ○Sent, no reply | — | — | — | Oct 29, 2025 | - |
| 28485678 | Address change after shipping | Pending | Normal |  Devonte Nolan Sr. | — | Lily Raynor | Phone | bopis | - | —Skipped | — | — | — | Dec 22, 2025 | - |
| 17666611 | Discount code not working | Solved | Normal |  Dr. Darien Ondricka | — | Lily Raynor | Phone | shippingshade-match | 1d 5h | ●Responded | 1/5 | — | — | Dec 5, 2025 | - |
| 27994609 | Allergic reaction concern | Solved | Normal |  Nannie Schinner | — |  Kaela Friesen | fragranceapp | 19h | ○Sent, no reply | — | — | — | Jun 30, 2025 | - | |
| 30094655 | Missing samples in order | Solved | Normal |  Jeff Thompson | — | Ignatius Cummerata | Phone | — | 15h | ○Sent, no reply | — | — | — | Feb 9, 2026 | - |
| 67767582 | App login problem | Solved | High |  Amira Howe | — | Eula McKenzie | damaged | 1h | ○Sent, no reply | — | — | — | Jul 7, 2025 | - | |
| 31060825 | Loyalty points not posting | Open | Normal |  Mr. Helene Stark | — | Mr. Cade Senger | fragrance | - | —Skipped | — | — | — | Jan 12, 2026 | - | |
| 25457743 | Restock alert for backorder | Solved | Normal |  Tracey Hauck | — |  Miss Amber Hintz Sr. | appwholesalegift-card | 20h | ○Sent, no reply | — | — | — | Apr 4, 2026 | - | |
| 05960313 | Cancel order request | Open | Urgent |  Maxine Kohler | — | Lily Raynor | shippingreturns | - | —Skipped | — | — | — | Jan 11, 2026 | - | |
| 18072095 | Foundation match help | Solved | Normal |  Dr. Roy Beer | — |  Oscar O'Hara | — | 6h | ●Responded | 4/5 | — | — | Dec 18, 2025 | - | |
| 81978698 | Lost package follow-up | Solved | High |  Anthony Schaefer | — | Lily Raynor | Phone | — | 1h | ●Responded | 2/5 | — | — | Dec 30, 2025 | - |
| 46085519 | Return after 30-day window | Solved | Normal |  Gretchen Price | Aurora Hotels Group | Steve O'Conner | vipinfluencer | 2h | ⊘Not fired | — | — | — | Oct 16, 2025 | - | |
| 80235249 | Cancel subscription / Auto-replenish | Pending | Normal |  Sophia Hintz | — | Steve O'Conner | returnswholesale | - | —Skipped | — | — | — | Apr 2, 2026 | - | |
| 20482484 | Lost package follow-up | Solved | High |  Jaylon Turcotte | — | Eula McKenzie | — | 10h | ●Responded | 2/5 | — | — | Dec 26, 2025 | - | |
| 81389572 | Foundation match help | Solved | Normal |  Immanuel Hayes | — | Mr. Cade Senger | damaged | 1d 19h | ○Sent, no reply | — | — | — | Sep 3, 2025 | - | |
| 97768214 | Where is my order? | Solved | Normal |  Akeem Bernier | — | Mr. Eliza Gerhold IV | Phone | wholesaleinfluencershipping | 1h | ○Sent, no reply | — | — | — | Jul 17, 2025 | - |