External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66242034 | Insider tier issue | Solved | Normal | — | — | 1d 17h | ○Sent, no reply | — | — | — | Feb 20, 2026 | - | |||
| 45281978 | Influencer code not working | Solved | High | — | Phone | returnsshippingsamples | 1h | ○Sent, no reply | — | — | — | Dec 3, 2025 | - | ||
| 33113744 | Restock alert for backorder | Solved | High | — | Phone | returnsinfluencer | 16h | ●Responded | 10/11 | — | — | Nov 20, 2025 | - | ||
| 30515565 | BOPIS order cancelled at store | Solved | Low | — | returns | 18h | ○Sent, no reply | — | — | — | Feb 12, 2026 | - | |||
| 20974033 | BOPIS order cancelled at store | Solved | Normal | — | Chat | refundsamples | 4h | ●Responded | 10/11 | — | — | Oct 7, 2025 | - | ||
| 79264767 | Klarna / Afterpay split issue | Solved | Normal | — | Phone | app | 1h | ●Responded | 3/5 | — | — | Nov 28, 2025 | - | ||
| 28843194 | Where is my order? | Solved | Normal | — | damaged | 1d 8h | ○Sent, no reply | — | — | — | Jan 1, 2026 | - | |||
| 67765254 | Missing items in shipment | Solved | High | — | gift-card | 18h | ○Sent, no reply | — | — | — | Jan 17, 2026 | - | |||
| 46360204 | Return after 30-day window | Solved | Normal | — | Chat | — | 6h | ○Sent, no reply | — | — | — | Apr 6, 2026 | - | ||
| 55590005 | Foundation match help | Solved | Normal | — | samplesshipping | 1d 6h | ●Responded | 4/5 | — | — | Dec 5, 2025 | - | |||
| 31967866 | Restock alert for backorder | Pending | Normal | — | samples | - | —Skipped | — | — | — | Nov 4, 2025 | - | |||
| 74800792 | App crashes at checkout | Solved | Normal | — | Chat | — | 6h | ○Sent, no reply | — | — | — | May 6, 2026 | - | ||
| 90692784 | Shipping cost question | Solved | High | — | samplesvip | 13h | ○Sent, no reply | — | — | — | Jun 6, 2025 | - | |||
| 68976041 | Where is my order? | Solved | Normal | — | Chat | bopisloyalty | 19h | ●Responded | 5/5 | — | — | Dec 6, 2025 | - | ||
| 71074679 | BOPIS order cancelled at store | Solved | Normal | — | Chat | — | 9d 13h | ○Sent, no reply | — | — | — | Mar 13, 2026 | - | ||
| 52885943 | Influencer code not working | Solved | Normal | — | damagedinfluencer | 3h | ○Sent, no reply | — | — | — | Sep 22, 2025 | - | |||
| 49962820 | Address change after shipping | Solved | Normal | — | returns | 6h | ○Sent, no reply | — | — | — | Mar 6, 2026 | - | |||
| 10055634 | App crashes at checkout | Solved | Normal | — | loyaltyreturnssamples | 1d 11h | ●Responded | 2/5 | — | — | May 22, 2026 | - | |||
| 14517758 | Influencer code not working | Solved | Normal | — | app | 1h | ○Sent, no reply | — | — | — | Jan 5, 2026 | - | |||
| 38574637 | Gift card balance question | Solved | Low | — | influencer | 6h | ●Responded | 5/5 | — | — | May 14, 2026 | - | |||
| 67013502 | BOPIS order cancelled at store | Solved | Low | — | Chat | vipapp | 19h | ○Sent, no reply | — | — | — | Feb 20, 2026 | - | ||
| 62969859 | Allergic reaction concern | Solved | High | — | Chat | damagedvipshipping | 1d 19h | ○Sent, no reply | — | — | — | Apr 18, 2026 | - | ||
| 37480484 | Wrong shade sent | Open | Normal | — | Chat | returnsloyalty | - | —Skipped | — | — | — | Aug 21, 2025 | - | ||
| 50701446 | Order arrived damaged | Open | Normal | — | — | - | —Skipped | — | — | — | Aug 29, 2025 | - | |||
| 42358142 | Missing items in shipment | Solved | Urgent | — | damaged | 1d 5h | ○Sent, no reply | — | — | — | Jan 26, 2026 | - | |||
| 63404885 | Wholesale order question | Solved | High | — | Social | wholesale | 17h | ⊘Not fired | — | — | — | May 8, 2026 | - | ||
| 59179082 | Store experience feedback | Solved | Normal | — | wholesalesamplesgift-card | 17h | ○Sent, no reply | — | — | — | Nov 5, 2025 | - | |||
| 07565209 | App crashes at checkout | Solved | Normal | — | — | 3h | ○Sent, no reply | — | — | — | Jun 13, 2025 | - | |||
| 29786426 | Birthday gift not received | Solved | Normal | — | Chat | shade-match | 8h | ●Responded | 5/5 | — | — | Oct 23, 2025 | - | ||
| 98652071 | Wrong shade sent | Solved | Normal | Pinecrest Wellness | loyaltyreturns | 23h | ○Sent, no reply | — | — | — | Oct 28, 2025 | - | |||
| 66964297 | Where is my order? | Solved | High | — | Chat | wholesaledamagedrefund | 2d 10h | ○Sent, no reply | — | — | — | Oct 24, 2025 | - | ||
| 80966773 | BOPIS order cancelled at store | Solved | Low | — | Phone | wholesale | 2d 16h | ○Sent, no reply | — | — | — | Mar 26, 2026 | - | ||
| 32051432 | Cancel subscription / Auto-replenish | Solved | Low | — | Phone | shade-match | 18h | ●Responded | 10/11 | — | — | May 15, 2026 | - | ||
| 15940698 | Influencer code not working | Solved | Urgent | — | vipwholesalesamples | 1h | ●Responded | 3/5 | — | — | Sep 16, 2025 | - | |||
| 30433845 | Address change after shipping | Pending | Normal | — | returnsinfluencersamples | - | —Skipped | — | — | — | Aug 14, 2025 | - | |||
| 80065409 | Cancel order request | Pending | Normal | — | shade-matchvip | - | —Skipped | — | — | — | Apr 30, 2026 | - | |||
| 58037825 | Question about product ingredients | Solved | Low | — | Chat | — | 2d 8h | ●Responded | 4/5 | — | — | Dec 28, 2025 | - | ||
| 00332998 | Wholesale order question | Solved | Normal | — | app | 22h | ○Sent, no reply | — | — | — | Nov 28, 2025 | - | |||
| 15461832 | Missing samples in order | Pending | High | — | — | - | —Skipped | — | — | — | Sep 24, 2025 | - | |||
| 80506481 | BOPIS order cancelled at store | Solved | High | — | — | 13h | ○Sent, no reply | — | — | — | Aug 12, 2025 | - | |||
| 78692787 | App login problem | Solved | Normal | — | Chat | — | 2d 8h | ○Sent, no reply | — | — | — | Feb 20, 2026 | - | ||
| 11426267 | Lost package follow-up | Pending | Low | — | Chat | refund | - | —Skipped | — | — | — | Sep 5, 2025 | - | ||
| 98603342 | Missing samples in order | Solved | Normal | — | loyaltywholesale | 2d 19h | ●Responded | 3/5 | — | — | Oct 22, 2025 | - | |||
| 05701582 | BOPIS pickup not ready | Pending | Low | — | refundappgift-card | - | —Skipped | — | — | — | Jan 23, 2026 | - | |||
| 49926304 | Cancel subscription / Auto-replenish | Pending | Normal | — | Phone | wholesalebopisapp | - | —Skipped | — | — | — | Nov 24, 2025 | - | ||
| 32336248 | Allergic reaction concern | Open | High | — | gift-cardinfluencer | - | —Skipped | — | — | — | Aug 20, 2025 | - | |||
| 59258276 | Insider tier issue | Pending | Normal | — | Social | bopis | - | —Skipped | — | — | — | Feb 18, 2026 | - | ||
| 84634979 | Question about product ingredients | Solved | High | — | — | 1h | ⊘Not fired | — | — | — | Jan 12, 2026 | - | |||
| 25077622 | Insider tier issue | Solved | High | — | fragrance | 3h | ●Responded | 5/5 | — | — | Aug 28, 2025 | - | |||
| 87813038 | App login problem | Solved | High | — | Chat | loyaltygift-cardvip | 2d | ○Sent, no reply | — | — | — | Oct 16, 2025 | - |