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Showing 17,701 - 17,750 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 97537563 | Wrong shade sent | Solved | Normal |  Genevieve Kshlerin-Bernier | — |  Chaz Renner | vipshippingrefund | 2d 15h | ○Sent, no reply | — | — | — | Aug 28, 2025 | - | |
| 66149856 | Refund not received | Open | Normal |  Jayne Nader I | — |  Mr. Skyla Trantow | Chat | — | - | —Skipped | — | — | — | Nov 5, 2025 | - |
| 16559636 | Lost package follow-up | Pending | Urgent |  Katherine Conn | — |  Julie Hodkiewicz | Chat | samples | - | —Skipped | — | — | — | Nov 2, 2025 | - |
| 78452624 | Wholesale order question | Solved | Normal |  Caesar Bednar | — |  Mr. Eliza Gerhold IV | Chat | returns | 7h | ⊘Not fired | — | — | — | Mar 11, 2026 | - |
| 24807637 | Klarna / Afterpay split issue | Solved | Low |  April Abernathy | — |  Steve O'Conner | Chat | — | 2h | ○Sent, no reply | — | — | — | Feb 7, 2026 | - |
| 04177616 | Lost package follow-up | Solved | Normal |  Willard Nicolas | — |  Katrina Johns | — | 16h | ⊘Not fired | — | — | — | Jul 15, 2025 | - | |
| 21848488 | App crashes at checkout | Open | High |  Pete Rowe | — |  Mr. Cade Senger | Social | shade-matchloyaltybopis | - | —Skipped | — | — | — | Dec 23, 2025 | - |
| 46770607 | Birthday gift not received | Open | Normal |  Makenna Douglas MD | — | Mr. Cade Senger | Chat | — | - | —Skipped | — | — | — | May 4, 2026 | - |
| 90981743 | Cancel order request | Solved | High |  Joan Daugherty | — |  Kaela Friesen | returns | 4h | ●Responded | 5/5 | — | — | May 21, 2026 | - | |
| 13734805 | Address change after shipping | Solved | Urgent |  Johnny Fay | — |  Ignatius Cummerata | — | 2d 11h | ⊘Not fired | — | — | — | May 11, 2026 | - | |
| 47240319 | Cancel subscription / Auto-replenish | Solved | Normal |  Mrs. Easter Jakubowski Jr. | — |  Kip Schroeder IV | shade-matchshippingsamples | 11h | ○Sent, no reply | — | — | — | Mar 26, 2026 | - | |
| 67253415 | App crashes at checkout | Solved | Normal |  Amira Howe | — |  Darryl Jacobi | Chat | — | 5h | ●Responded | 5/5 | — | — | Apr 29, 2026 | - |
| 99087796 | Cancel order request | Pending | Normal |  Mr. Joel Hayes-Hilpert | — | Chaz Renner | Chat | damagedloyaltyshipping | - | —Skipped | — | — | — | Jun 12, 2025 | - |
| 58156871 | Influencer code not working | Solved | Normal |  Mr. Raul Doyle | — | Julie Hodkiewicz | damagedgift-card | 2d 5h | ○Sent, no reply | — | — | — | Oct 23, 2025 | - | |
| 95126938 | Loyalty points not posting | Pending | Normal |  Mamie Ortiz | — |  Faith Hilll | damagedfragrancevip | - | —Skipped | — | — | — | Dec 30, 2025 | - | |
| 91354593 | Insider tier issue | Solved | Normal |  Gilbert McLaughlin DVM | — | Mr. Eliza Gerhold IV | Chat | apployaltygift-card | 4h | ○Sent, no reply | — | — | — | May 30, 2025 | - |
| 44775854 | Address change after shipping | Solved | Normal |  Ms. Malvina Cruickshank-Schmidt | — | Ignatius Cummerata | — | 12h | ○Sent, no reply | — | — | — | Jun 13, 2025 | - | |
| 78720520 | App crashes at checkout | Solved | Normal |  Ms. Ella Kozey Sr. | — |  Garth Dooley | Chat | loyaltyfragrance | 2h | ○Sent, no reply | — | — | — | Sep 23, 2025 | - |
| 65062997 | Insider tier issue | Solved | Normal |  Ms. Linda Funk | — | Julie Hodkiewicz | Chat | — | 4h | ●Responded | 9/11 | — | — | Mar 20, 2026 | - |
| 26831224 | Refund not received | Open | Normal |  Helga Wiza V | — | Kaela Friesen | Chat | shippingvip | - | —Skipped | — | — | — | Nov 18, 2025 | - |
| 50046680 | Insider tier issue | Solved | Normal |  Todd Streich | — |  Miss Amber Hintz Sr. | shade-matchappsamples | 4h | ○Sent, no reply | — | — | — | Dec 19, 2025 | - | |
| 52601141 | Discount code not working | Solved | Normal |  Allen Prohaska | — | Mr. Eliza Gerhold IV | shade-match | 4h | ○Sent, no reply | — | — | — | Sep 26, 2025 | - | |
| 41584840 | Loyalty points not posting | Open | High |  Charlotte Abernathy III | — |  Tommy Kuvalis | shade-matchinfluencer | - | —Skipped | — | — | — | Aug 22, 2025 | - | |
| 71979056 | Price match request | Solved | Urgent |  Mike Lind | — | Kip Schroeder IV | influencer | 2d 18h | ○Sent, no reply | — | — | — | Jan 4, 2026 | - | |
| 41699012 | Item authenticity concern | Solved | Normal |  Leann Spencer | — | Faith Hilll | Chat | — | 2h | ●Responded | 5/5 | — | — | Aug 15, 2025 | - |
| 18758553 | Lost package follow-up | Solved | Low |  Mrs. Nancy Sauer-Marks | Helix Talent |  Vilma Gusikowski | Chat | appreturns | 8d 6h | ○Sent, no reply | — | — | — | Feb 20, 2026 | - |
| 27897540 | BOPIS pickup not ready | Solved | Normal |  Dr. Kenny Deckow Sr. | — | Kip Schroeder IV | Chat | damagedinfluencer | 4h | ○Sent, no reply | — | — | — | Aug 15, 2025 | - |
| 97825314 | Where is my order? | Solved | Normal |  Julius Predovic | — | Mr. Cade Senger | app | 5h | ○Sent, no reply | — | — | — | Jan 2, 2026 | - | |
| 08716170 | Refund not received | Open | Normal |  Kayleigh Roberts | — | Tommy Kuvalis | loyaltyfragrance | - | —Skipped | — | — | — | Feb 12, 2026 | - | |
| 27684763 | Pro discount enrollment | Solved | Normal |  Stuart Zieme | — |  Jacklyn Dare | appwholesale | 3h | ○Sent, no reply | — | — | — | Oct 8, 2025 | - | |
| 79779391 | Missing samples in order | Solved | Normal |  Alexandria Bailey | — | Kaela Friesen | — | 6h | ○Sent, no reply | — | — | — | Jul 25, 2025 | - | |
| 64799554 | Return after 30-day window | Pending | Normal | Mamie Ortiz | — |  Oscar O'Hara | Chat | — | - | —Skipped | — | — | — | Mar 2, 2026 | - |
| 22070283 | Return after 30-day window | Solved | Low |  Miss Evalyn O'Connell DVM | — |  Leonard Waters-Howell | wholesalerefundapp | 4h | ⊘Not fired | — | — | — | Sep 19, 2025 | - | |
| 53324279 | Restock alert for backorder | Solved | Normal |  Kaleb Block | — | Ignatius Cummerata | Social | — | 5h | ⊘Not fired | — | — | — | Jun 6, 2025 | - |
| 08204438 | Shipping cost question | Solved | Normal |  Bridget Crist I | — |  Eula McKenzie | Social | gift-cardshipping | 15h | ⊘Not fired | — | — | — | Oct 4, 2025 | - |
| 39277759 | Return after 30-day window | Solved | Normal |  Reta Cole-Crist | — | Eula McKenzie | gift-carddamaged | 18h | ○Sent, no reply | — | — | — | Feb 21, 2026 | - | |
| 03216865 | Item authenticity concern | Solved | High |  Colten Skiles | — |  Amely Pacocha | Social | app | 3d 6h | ⊘Not fired | — | — | — | Oct 2, 2025 | - |
| 82622600 | Cancel order request | Solved | Normal |  Mr. Willard Moen | — | Mr. Skyla Trantow | influencersamples | 23h | ○Sent, no reply | — | — | — | Oct 2, 2025 | - | |
| 31619074 | BOPIS order cancelled at store | Open | Normal |  Garry Muller DVM | — | Garth Dooley | Chat | fragranceloyalty | - | —Skipped | — | — | — | Feb 19, 2026 | - |
| 09784404 | Pro discount enrollment | Solved | Urgent |  Kayleigh D'Amore | Studio Eleven | Steve O'Conner | shade-match | 1h | ⊘Not fired | — | — | — | Nov 10, 2025 | - | |
| 36672351 | Store experience feedback | Open | Normal |  Damon Tromp | — | Ignatius Cummerata | Chat | shipping | - | —Skipped | — | — | — | Sep 7, 2025 | - |
| 47720715 | Store experience feedback | Solved | Low |  Davonte Kris | — | Mr. Cade Senger | damaged | 11h | ⊘Not fired | — | — | — | Oct 17, 2025 | - | |
| 15129063 | App crashes at checkout | Solved | High |  Anna Schmitt | — | Oscar O'Hara | influencer | 8h | ○Sent, no reply | — | — | — | Nov 15, 2025 | - | |
| 03197159 | Refund not received | Solved | Normal |  Erika Yundt PhD | — | Amely Pacocha | Chat | shippingbopis | 1d 10h | ○Sent, no reply | — | — | — | May 6, 2026 | - |
| 41691995 | Refund not received | Solved | Normal |  Mr. Ian Witting | — | Faith Hilll | loyaltyreturnsinfluencer | 1d 12h | ⊘Not fired | — | — | — | Mar 30, 2026 | - | |
| 79460188 | Discount code not working | Solved | Normal |  Florian Herman | — | Eula McKenzie | loyaltyapp | 7h | ●Responded | 5/5 | — | — | Oct 24, 2025 | - | |
| 94242619 | Item authenticity concern | Pending | Normal |  Mr. Clay Hilpert | — | Miss Amber Hintz Sr. | — | - | —Skipped | — | — | — | Dec 23, 2025 | - | |
| 96499418 | Klarna / Afterpay split issue | Solved | Normal |  Martine O'Keefe | — |  Lily Raynor | Chat | wholesaledamagedreturns | 5h | ⊘Not fired | — | — | — | Jul 31, 2025 | - |
| 53331775 | Allergic reaction concern | Solved | Low |  Gail Bradtke | — | Katrina Johns | refunddamagedshipping | 17h | ●Responded | 7/11 | — | — | Dec 19, 2025 | - | |
| 98455529 | Where is my order? | Solved | Normal |  Shelia Ritchie | — | Katrina Johns | Chat | returnswholesaleinfluencer | 1d | ⊘Not fired | — | — | — | Sep 8, 2025 | - |