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Showing 19,501 - 19,550 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 68744997 | Address change after shipping | Solved | Low |  Janis Collins | — |  Lily Raynor | gift-card | 4h | ●Responded | 1/5 | — | — | Jun 16, 2025 | - | |
| 67810234 | App crashes at checkout | Solved | Normal |  Carol Baumbach | — |  Oscar O'Hara | — | 4h | ●Responded | 5/5 | — | — | Dec 27, 2025 | - | |
| 12659747 | Price match request | Solved | High |  Irma Fahey | — | Oscar O'Hara | — | 5d 2h | ⊘Not fired | — | — | — | Jun 4, 2025 | - | |
| 00521860 | Question about product ingredients | Pending | Normal |  Terrance Gottlieb | — |  Chaz Renner | refundapp | - | —Skipped | — | — | — | Nov 14, 2025 | - | |
| 91059497 | Loyalty points not posting | Solved | Urgent |  Tomasa Crooks | — | Oscar O'Hara | — | 4h | ○Sent, no reply | — | — | — | Feb 12, 2026 | - | |
| 54268683 | Item authenticity concern | Solved | Normal |  Lindsey Schultz | — |  Mr. Lonie Hudson | influencerdamaged | 3h | ○Sent, no reply | — | — | — | Apr 3, 2026 | - | |
| 50593743 | Wrong shade sent | Pending | High |  Tonya Littel | — |  Dr. Mandy McLaughlin | Chat | samplesshippingvip | - | —Skipped | — | — | — | Jul 23, 2025 | - |
| 67651329 | BOPIS pickup not ready | Solved | High |  Yasmeen Schuster II | — |  Julie Hodkiewicz | Chat | returns | 2h | ○Sent, no reply | — | — | — | Jun 24, 2025 | - |
| 69083641 | Pro discount enrollment | Solved | Normal |  Forrest Stehr | — |  Mr. Skyla Trantow | — | 2d 17h | ⊘Not fired | — | — | — | Mar 25, 2026 | - | |
| 99676413 | Lost package follow-up | Solved | Urgent |  Dr. Travis Koepp | — |  Eula McKenzie | refundwholesalefragrance | 22h | ○Sent, no reply | — | — | — | Apr 17, 2026 | - | |
| 24598882 | Question about product ingredients | Solved | Normal |  Mrs. Monica Daugherty | — | Mr. Skyla Trantow | Social | vipgift-card | 3h | ⊘Not fired | — | — | — | Aug 5, 2025 | - |
| 83937582 | BOPIS pickup not ready | Solved | Normal |  Dexter Heidenreich | — |  Miss Amber Hintz Sr. | refundloyalty | 20h | ○Sent, no reply | — | — | — | Apr 27, 2026 | - | |
| 51225540 | Foundation match help | Solved | Normal |  Alvena Hartmann | — |  Leonard Waters-Howell | Chat | bopisshipping | 1d 19h | ○Sent, no reply | — | — | — | Sep 7, 2025 | - |
| 92519125 | App login problem | Solved | Normal |  Shelia Kerluke | — | Julie Hodkiewicz | Phone | damagedbopis | 6h | ○Sent, no reply | — | — | — | Mar 2, 2026 | - |
| 31767481 | Loyalty points not posting | Pending | High |  Ethan Steuber | — | Chaz Renner | returnsloyalty | - | —Skipped | — | — | — | Mar 10, 2026 | - | |
| 48794627 | Cancel order request | Solved | Normal |  Theodore Jones | Aurora Hotels Group |  Garth Dooley | Chat | shade-matchfragrance | 4h | ●Responded | 3/5 | — | — | Jul 31, 2025 | - |
| 44765466 | Lost package follow-up | Solved | Normal |  Ashlynn Zulauf | — |  Tommy Kuvalis | — | 4h | ○Sent, no reply | — | — | — | Apr 23, 2026 | - | |
| 32917852 | Discount code not working | Open | High |  Ms. Malvina Cruickshank-Schmidt | — |  Yazmin Jast | Chat | refund | - | —Skipped | — | — | — | Aug 7, 2025 | - |
| 31919965 | Order arrived damaged | Solved | Low |  Mildred Cronin | — |  Mr. Cade Senger | loyaltyrefund | 6h | ○Sent, no reply | — | — | — | Dec 15, 2025 | - | |
| 54086217 | Cancel order request | Solved | Low |  Florida Homenick | — | Mr. Skyla Trantow | Social | influencer | 2h | ⊘Not fired | — | — | — | Oct 30, 2025 | - |
| 67045953 | Where is my order? | Pending | High |  Rhea Klein | — |  Darryl Jacobi | — | - | —Skipped | — | — | — | Dec 19, 2025 | - | |
| 58448821 | Price match request | Solved | High |  Forrest Hagenes | — | Darryl Jacobi | fragrance | 3h | ⊘Not fired | — | — | — | Sep 1, 2025 | - | |
| 86600939 | Influencer code not working | Solved | Low |  Ressie Wunsch-Koch III | — |  Steve O'Conner | Phone | — | 3h | ○Sent, no reply | — | — | — | Dec 25, 2025 | - |
| 40490658 | Wrong shade sent | Solved | Normal |  Milo Koepp | — | Darryl Jacobi | — | 2d 21h | ●Responded | 1/5 | — | — | Aug 1, 2025 | - | |
| 38200554 | BOPIS pickup not ready | Solved | Low |  Mr. Keon Schuster | — | Mr. Cade Senger | Chat | damagedwholesaleinfluencer | 5h | ⊘Not fired | — | — | — | Oct 10, 2025 | - |
| 20264017 | Influencer code not working | Open | Normal |  Bryan Osinski | — | Eula McKenzie | Chat | refunddamaged | - | —Skipped | — | — | — | Jul 22, 2025 | - |
| 76803642 | Where is my order? | Pending | Normal |  Jacqueline Ferry | — | Mr. Skyla Trantow | Chat | viployalty | - | —Skipped | — | — | — | Jun 12, 2025 | - |
| 30488644 | Missing items in shipment | Solved | High |  Rogelio Medhurst | — | Mr. Cade Senger | Social | returnsshipping | 4h | ⊘Not fired | — | — | — | Aug 16, 2025 | - |
| 57653791 | Shipping cost question | Solved | Normal |  Gianni Hegmann | — | Chaz Renner | gift-cardvip | 18h | ○Sent, no reply | — | — | — | Mar 24, 2026 | - | |
| 83107256 | Missing samples in order | Solved | Normal |  Ayana Hane | — | Julie Hodkiewicz | appshippingsamples | 2d 19h | ○Sent, no reply | — | — | — | Jan 16, 2026 | - | |
| 11726412 | Question about product ingredients | Solved | Normal |  Ernesto Jacobs | — | Yazmin Jast | fragranceshade-matchloyalty | 15h | ○Sent, no reply | — | — | — | Apr 21, 2026 | - | |
| 59166655 | Where is my order? | Pending | Low |  Willard Ritchie | Marquee Events | Eula McKenzie | fragrance | - | —Skipped | — | — | — | Aug 6, 2025 | - | |
| 35762509 | BOPIS order cancelled at store | Open | Normal |  Mr. Tommie Haley II | — |  Amely Pacocha | Chat | returnsdamaged | - | —Skipped | — | — | — | Feb 6, 2026 | - |
| 74882883 | Cancel subscription / Auto-replenish | Solved | Normal |  Theron Wyman | — |  Mr. Eliza Gerhold IV | viprefund | 6h | ●Responded | 5/5 | — | — | May 7, 2026 | - | |
| 27001262 | BOPIS order cancelled at store | Solved | Normal |  Clint Konopelski | — |  Jacklyn Dare | vipreturns | 1h | ○Sent, no reply | — | — | — | Apr 6, 2026 | - | |
| 32694709 | Wrong shade sent | Solved | Normal |  Mr. Luke Lakin | — | Garth Dooley | wholesaleloyalty | 15h | ○Sent, no reply | — | — | — | Apr 8, 2026 | - | |
| 69345514 | Discount code not working | Solved | Normal |  Payton Crist | — | Dr. Mandy McLaughlin | Chat | — | 4h | ●Responded | 4/5 | — | — | Mar 9, 2026 | - |
| 45034176 | Restock alert for backorder | Solved | High |  Deanna Cole DDS | — | Lily Raynor | Chat | fragrance | 9h | ●Responded | 3/5 | — | — | Jan 5, 2026 | - |
| 64285145 | Wholesale order question | Solved | Low |  Ms. Sally Pfeffer | — |  Faith Hilll | Social | — | 5h | ⊘Not fired | — | — | — | Apr 8, 2026 | - |
| 85470231 | Return after 30-day window | Solved | Normal |  Roel Witting | — | Garth Dooley | damagedfragrance | 1h | ●Responded | 3/5 | — | — | Apr 3, 2026 | - | |
| 60190772 | Shipping cost question | Open | Normal |  Reggie Orn | — | Garth Dooley | refund | - | —Skipped | — | — | — | Jan 8, 2026 | - | |
| 93312279 | Influencer code not working | Pending | Normal |  Sara Feest | — | Julie Hodkiewicz | bopis | - | —Skipped | — | — | — | Jul 10, 2025 | - | |
| 13180174 | Question about product ingredients | Solved | Normal | Terrance Gottlieb | — |  Vilma Gusikowski | — | 2d 2h | ○Sent, no reply | — | — | — | Mar 27, 2026 | - | |
| 65673002 | Where is my order? | Open | Normal |  April Abernathy | — | Mr. Lonie Hudson | Chat | samplesbopis | - | —Skipped | — | — | — | Mar 2, 2026 | - |
| 68055481 | Birthday gift not received | Solved | Normal |  Veronica Russel | — | Eula McKenzie | refund | 5h | ⊘Not fired | — | — | — | Dec 24, 2025 | - | |
| 26574847 | Address change after shipping | Solved | Normal |  Amos Mills | — | Leonard Waters-Howell | app | 4h | ○Sent, no reply | — | — | — | Dec 13, 2025 | - | |
| 93810069 | Item authenticity concern | Open | Normal |  Carlton Hoeger | — | Jacklyn Dare | app | - | —Skipped | — | — | — | Mar 5, 2026 | - | |
| 67760851 | Address change after shipping | Solved | Normal |  Larry Schaefer V | — | Garth Dooley | Phone | damagedbopis | 6h | ○Sent, no reply | — | — | — | Feb 3, 2026 | - |
| 18855629 | App crashes at checkout | Solved | Low |  Susan Becker | — | Lily Raynor | Phone | gift-cardrefundfragrance | 1d 3h | ●Responded | 3/5 | — | — | Nov 21, 2025 | - |
| 36421999 | Where is my order? | Solved | Normal |  Kendrick Reynolds | — | Steve O'Conner | refund | 17h | ●Responded | 5/5 | — | — | Jan 20, 2026 | - |