Tommy Kuvalis
VIP Concierge·Senior·braxton.konopelski8@gmail.com
Rating distribution
5
207
4
118
3
49
2
53
1
44
QA performance
Total evals
0
All-time, excludes invalidated
Avg QA score (30d)
—
Avg CSAT (30d)
3.81 / 5
+0.40 starsvs. prior 30 days
AI-acceptance rate
—
No scores yet
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 28710124 | BOPIS pickup not ready | Pending | Normal |  Michael Raynor | — | Tommy Kuvalis | loyaltygift-card | - | —Skipped | — | — | — | May 23, 2026 | - | |
| 98048936 | Question about product ingredients | Closed | Low |  Margie Stokes | — | Tommy Kuvalis | appgift-cardwholesale | 1d 16h | ○Sent, no reply | — | — | — | May 22, 2026 | May 31, 2026 | |
| 10737181 | BOPIS order cancelled at store | Open | Low |  Dr. Timmy Ondricka | — | Tommy Kuvalis | Social | influencerdamagedshade-match | - | —Skipped | — | — | — | May 22, 2026 | - |
| 86732733 | Refund not received | Pending | Normal |  Makayla Schowalter III | — | Tommy Kuvalis | Social | influencershipping | - | —Skipped | — | — | — | May 22, 2026 | - |
| 39497172 | Pro discount enrollment | Solved | High |  Alexandrea Stroman | — | Tommy Kuvalis | Chat | damagedinfluencersamples | 22h | ●Responded | 5/5 | — | — | May 22, 2026 | - |
| 77137705 | Price match request | Pending | Low |  Jany Tromp-Monahan | — | Tommy Kuvalis | samplesgift-cardloyalty | - | —Skipped | — | — | — | May 22, 2026 | - | |
| 95444230 | Missing items in shipment | Solved | Normal |  Danny Mueller | — | Tommy Kuvalis | Phone | shipping | 3h | ●Responded | 5/5 | — | — | May 22, 2026 | - |
| 84792083 | Pro discount enrollment | Solved | Urgent |  Fredrick Mills | — | Tommy Kuvalis | Chat | appvipfragrance | 1h | ○Sent, no reply | — | — | — | May 22, 2026 | - |
| 73541047 | Restock alert for backorder | Solved | Normal |  Stacy McLaughlin | — | Tommy Kuvalis | Chat | damaged | 10h | ○Sent, no reply | — | — | — | May 22, 2026 | - |
| 64754649 | BOPIS pickup not ready | Closed | Normal |  Omar Herzog | — | Tommy Kuvalis | Chat | — | 6h | ○Sent, no reply | — | — | — | May 22, 2026 | May 28, 2026 |
| 13095713 | Foundation match help | Solved | Low |  Giles Gusikowski | — | Tommy Kuvalis | Chat | fragranceinfluencerloyalty | 1d 12h | ○Sent, no reply | — | — | — | May 21, 2026 | - |
| 71774186 | Where is my order? | Closed | Normal |  Leonard Towne | — | Tommy Kuvalis | — | 3h | ○Sent, no reply | — | — | — | May 21, 2026 | May 26, 2026 | |
| 73699479 | Refund not received | Solved | High |  Ellen Schuppe | — | Tommy Kuvalis | Social | — | 5h | ⊘Not fired | — | — | — | May 21, 2026 | - |
| 60127616 | Order arrived damaged | Solved | Normal |  Dr. Mariela Champlin | — | Tommy Kuvalis | influencerrefund | 16h | ●Responded | 5/5 | — | — | May 21, 2026 | - | |
| 04522162 | Where is my order? | Pending | Urgent |  Phillip Hauck Jr. | — | Tommy Kuvalis | Phone | returnsvip | - | —Skipped | — | — | — | May 21, 2026 | - |
| 46636860 | Item authenticity concern | Solved | High |  Noel Stracke | — | Tommy Kuvalis | wholesale | 2h | ●Responded | 4/5 | — | — | May 21, 2026 | - | |
| 17866380 | Return after 30-day window | Closed | Normal |  Dariana Bradtke | — | Tommy Kuvalis | Phone | returns | 18h | ●Responded | 4/5 | — | — | May 21, 2026 | May 29, 2026 |
| 41067249 | Missing items in shipment | Solved | Low |  Rufus Steuber | — | Tommy Kuvalis | gift-cardshippingshade-match | 5h | ○Sent, no reply | — | — | — | May 20, 2026 | - | |
| 94434421 | Return after 30-day window | Closed | Normal |  April Abernathy | — | Tommy Kuvalis | Phone | shade-match | 18h | ○Sent, no reply | — | — | — | May 20, 2026 | May 26, 2026 |
| 78400848 | App login problem | Solved | Urgent |  Mr. Don Baumbach | Crown Department Stores | Tommy Kuvalis | damagedappshade-match | 22h | ○Sent, no reply | — | — | — | May 20, 2026 | - | |
| 18858963 | Wholesale order question | Solved | Low |  Anna Schmitt | — | Tommy Kuvalis | Chat | gift-cardshade-match | 3h | ○Sent, no reply | — | — | — | May 20, 2026 | - |
| 81508289 | Insider tier issue | Open | Low |  Quinn Willms | — | Tommy Kuvalis | Chat | bopissamples | - | —Skipped | — | — | — | May 20, 2026 | - |
| 74667730 | Insider tier issue | Solved | Normal |  Ericka Schuppe | — | Tommy Kuvalis | Phone | — | 1h | ○Sent, no reply | — | — | — | May 20, 2026 | - |
| 69761537 | App crashes at checkout | Solved | Normal |  Tricia Kunde IV | — | Tommy Kuvalis | damagedfragrancebopis | 23h | ●Responded | 5/5 | — | — | May 20, 2026 | - | |
| 43183419 | Order arrived damaged | Pending | Low |  Cassidy Medhurst | Pacific Beauty Distributors | Tommy Kuvalis | gift-cardfragrance | - | —Skipped | — | — | — | May 19, 2026 | - | |
| 66091669 | Discount code not working | Solved | Normal |  Hugh O'Hara | — | Tommy Kuvalis | Chat | — | 1h | ○Sent, no reply | — | — | — | May 19, 2026 | - |
| 48499021 | Restock alert for backorder | Pending | High |  Mildred Gutkowski | — | Tommy Kuvalis | Social | vipbopis | - | —Skipped | — | — | — | May 19, 2026 | - |
| 55516619 | Item authenticity concern | Pending | Normal |  Emmanuelle Glover | — | Tommy Kuvalis | — | - | —Skipped | — | — | — | May 19, 2026 | - | |
| 87084364 | BOPIS pickup not ready | Closed | Normal |  Ms. Ramona Treutel | — | Tommy Kuvalis | damaged | 20h | ○Sent, no reply | — | — | — | May 19, 2026 | May 25, 2026 | |
| 44808571 | Loyalty points not posting | Open | Low |  Ettie Littel | — | Tommy Kuvalis | Chat | wholesale | - | —Skipped | — | — | — | May 19, 2026 | - |
| 46041831 | Cancel subscription / Auto-replenish | Pending | Normal |  Abe Smitham | — | Tommy Kuvalis | Phone | refunddamagedshipping | - | —Skipped | — | — | — | May 18, 2026 | - |
| 85167105 | Question about product ingredients | Pending | High |  Darrell Turner | — | Tommy Kuvalis | loyaltyreturnsdamaged | - | —Skipped | — | — | — | May 18, 2026 | - | |
| 31716800 | Return after 30-day window | Closed | Normal |  Tara Bogan | — | Tommy Kuvalis | samplesshipping | 4h | ○Sent, no reply | — | — | — | May 18, 2026 | May 20, 2026 | |
| 65478511 | Question about product ingredients | Closed | Normal |  Doyle Little | — | Tommy Kuvalis | Chat | vipshade-match | 4h | ○Sent, no reply | — | — | — | May 18, 2026 | May 22, 2026 |
| 99183875 | Address change after shipping | Open | Low |  Yolanda Barton | — | Tommy Kuvalis | gift-cardloyaltyapp | - | —Skipped | — | — | — | May 17, 2026 | - | |
| 42924585 | Allergic reaction concern | Solved | Normal | Danny Mueller | — | Tommy Kuvalis | — | 5h | ○Sent, no reply | — | — | — | May 17, 2026 | - | |
| 15145375 | Price match request | Solved | Normal |  Sara Feest | — | Tommy Kuvalis | Phone | refundsamples | 5h | ●Responded | 4/5 | — | — | May 17, 2026 | - |
| 52620714 | Shipping cost question | Solved | Normal |  Mr. Bradford Kutch | — | Tommy Kuvalis | app | 5d 7h | ○Sent, no reply | — | — | — | May 16, 2026 | - | |
| 05554760 | BOPIS pickup not ready | Solved | Normal |  Billie Dach | — | Tommy Kuvalis | Chat | bopisapp | 3h | ●Responded | 5/5 | — | — | May 15, 2026 | - |
| 27051744 | App crashes at checkout | Solved | Normal |  Miss Nettie Muller | — | Tommy Kuvalis | Chat | shippingreturns | 5h | ○Sent, no reply | — | — | — | May 15, 2026 | - |
| 69563933 | BOPIS pickup not ready | Open | Normal |  Mrs. Nancy Sauer-Marks | Helix Talent | Tommy Kuvalis | Chat | influencersamplesshade-match | - | —Skipped | — | — | — | May 15, 2026 | - |
| 89256274 | Shipping cost question | Solved | Low |  Daniella Berge | — | Tommy Kuvalis | Chat | gift-cardappvip | 6h | ⊘Not fired | — | — | — | May 15, 2026 | - |
| 46352107 | Foundation match help | Closed | Normal |  Orval Considine I | — | Tommy Kuvalis | — | 2d 10h | ○Sent, no reply | — | — | — | May 15, 2026 | May 21, 2026 | |
| 26930558 | Lost package follow-up | Solved | Normal |  Norma Ryan | — | Tommy Kuvalis | bopiswholesale | 6h | ○Sent, no reply | — | — | — | May 15, 2026 | - | |
| 65978076 | Cancel order request | Solved | Normal | Dr. Timmy Ondricka | — | Tommy Kuvalis | Phone | loyaltybopis | 1h | ○Sent, no reply | — | — | — | May 14, 2026 | - |
| 56098647 | Pro discount enrollment | Solved | Normal |  Osvaldo Roberts | — | Tommy Kuvalis | Chat | returnsrefund | 2h | ●Responded | 4/5 | — | — | May 14, 2026 | - |
| 58943683 | Allergic reaction concern | Solved | Normal |  Ms. Patsy Jenkins-Kautzer | — | Tommy Kuvalis | — | 1h | ●Responded | 5/5 | — | — | May 14, 2026 | - | |
| 93753693 | Store experience feedback | Solved | Normal |  Hans Jones | — | Tommy Kuvalis | influencerdamagedvip | 17h | ○Sent, no reply | — | — | — | May 14, 2026 | - | |
| 98758989 | Missing items in shipment | Pending | Normal |  Janiya Krajcik | — | Tommy Kuvalis | Chat | samplesvip | - | —Skipped | — | — | — | May 14, 2026 | - |
| 53387071 | Cancel subscription / Auto-replenish | Closed | Normal |  Titus King IV | — | Tommy Kuvalis | — | 3h | ⊘Not fired | — | — | — | May 14, 2026 | May 18, 2026 |